I have no experience with this problem, but found the following:
http://support.microsoft.com/?kbid=886299
It appears that your problem may be associated with WIndowsXP SP2.
--
Greg Maxey/Word MVP
A Peer in Peer to Peer Support
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Leslie" <Les...@discussions.microsoft.com> wrote in message
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--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Leslie" <Les...@discussions.microsoft.com> wrote in message
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Take care.
Asrar Abdu.
I very much hope that you have taken care to implement other security
measures on your PC to replace the ones in XP SP2. At a bare minimum, you
need a software firewall such as ZoneAlarm and a capable, up-to-date virus
detector. In addition, if you use a broadband connection (cable, DSL, etc.
instead of dial-up) I highly recommend a hardware firewall/router. Also use
spyware protection such as AdAware and Spybot Search & Destroy.
Microsoft did not make the changes in SP2 just to annoy you. There are
serious hazards on the Internet, and you need to take them seriously. It's
not just about you, either -- if you become infected with viruses and
trojans, you become a hazard to others. Please be careful!
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
I know this thread is old, but I am reviving it for a reason, since I have been searching on my own due to MS now ignoring any further online help request for this particular errors. I have been dealing with MS online support since this particular error arose when SP2 arrived and was installed. I let MS know of this then, though the online tech didn't know what he was doing, and totally did not pay attention to what I did in following his steps to help assist. In the end, they assigned a case number, and I was told I would be contacted; they never contacted me.
Forward to 6 weeks later (approx.), I replied to the case number online, though they closed it, and then they apologized for not getting back, I got a phone call. They stated they're working on it, and kept sending me replies afterwards, to which a response is required within two days, or they close it as resolved, where I would have to tell them otherwise, then get a response that they will (still) work on it.
This went on (and I am not going to keep checking for messages at their beck and call since they obliged themselves to work on it) for weeks, and they kept closing the case, and I would reply to "automatically" reopen it; I finally got fed up! They sent me the article KB886299 on Nov. 17, 2004, describing the problem I explained exactly to them in the beginning (Aug 9, 2004), thinking this would assist me. Wow, over 2 months later, they got around to making it a KB article!
Now, after replying again and again (Jan. 28, 2005 the most recent), they are not responding. All the previous replies were that they were working on a fix (and I need this function!), and now I see and MVP make a definitive statement that, "There will be no solution. The controls were disabled for security reasons.", though MS has not given any indication that there "will be no solution".
So, in the end, as MS should either get this fixed, or make compensation, I am asking you Susan, where you learned of this definitive end game for these errors; did they come from MS directly or what else? Give details why this is a security issue that "will not" have a solution, as I haven't read any official statement to date, regarding this claim by you.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Tom" <no...@nothere.com> wrote in message
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