Help with wwlib.dll - Causes WINWORD.EXE to crash

Erik

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Jan 22, 2009, 4:31:01 PM1/22/09

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I'm having a problem with Word...I can't pinpoint when it started, but I'm
pretty sure it was after a 'security' patch update.

Faulting application WINWORD.EXE, version 12.0.6331.5000, time stamp
0x48fa27b4, faulting module wwlib.dll, version 12.0.6331.5000, time stamp
0x48fa2ae0, exception code 0xc0000005, fault offset 0x00a4bd80, process id
0x1b20, application start time 0x01c97cd5be37c6d4.

I've had this issue for months now, everytime I use word it crashes,
usually, upon exit.

Suzanne S. Barnhill

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Jan 22, 2009, 4:45:29 PM1/22/09

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Have you tested all four problem areas in
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Erik" <Er...@discussions.microsoft.com> wrote in message
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Erik

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Jan 22, 2009, 5:12:01 PM1/22/09

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Thank you, but that page doesn't apply because mine crashes on exit. I did
empty temp files though.

Terry Farrell

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Jan 22, 2009, 5:14:56 PM1/22/09

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It was updated due to a vulnerability. The error is usually because you have
an add-in that is looking for the wrong version of that dll. You need to
disable the add-in and then check to see if the supplier has an update.

--
Terry Farrell - MSWord MVP

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Suzanne S. Barnhill

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Jan 22, 2009, 8:54:31 PM1/22/09

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Please disregard the URL and accept the fact that this page describes the
four most common causes of *all* problems in Word. Try again.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

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Siersema

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May 6, 2009, 9:32:01 PM5/6/09

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I started having the problem after applying SP2 for Office. Word open but
mouse does nothing. Went to Word Optioins but can only access the first
page. Mouse will not select and down arrow won't move to next page so I can
get to Add-ins.

Michael

Terry Farrell

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May 7, 2009, 5:45:39 AM5/7/09

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Mouse inaction is usually due to the Word DATA key corrupting in the
registry. Run Regedit and navigate to the key: with DATA selected, press
delete. Word will recreate a new key when it is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

--
Terry Farrell - MSWord MVP

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Siersema

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May 7, 2009, 12:59:02 PM5/7/09

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Awesome - fixed the problem.

freddy

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Jun 3, 2009, 12:30:01 PM6/3/09

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Hello Thank you very much, removing the Reg key solves all my Word problem’s :

1. No more mouse support while running Word.

2. on exit word stops working with Event id 1000
Faulting application WINWORD.EXE, version 12.0.6425.1000, time stamp
0x49d64d22, faulting module wwlib.dll, version 12.0.6425.1000, time stamp
0x49d64e1b, exception code 0xc0000005, fault offset 0x00b734d6, process id
0x1230, application start time 0x01c9e466880be5c0.

sosophrank

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Sep 3, 2009, 5:50:01 AM9/3/09

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Fixed my issues as well, we need to get the word out there.

Thomas

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Sep 11, 2009, 4:46:02 PM9/11/09

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So far so good, the regedit does fix the problem, I was able o fix greater
than 10 machines by running a script to remove the Data entry. All is good,
Thanks all for not giving up.

sam

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Oct 7, 2009, 8:20:01 PM10/7/09

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Hi Erik,
Did u find the solution for this?I have the same problem that the word
through exception after the security patch update and I can't figure out why
it is failing.

McHugh@discussions.microsoft.com Tom McHugh

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Nov 5, 2009, 12:50:11 PM11/5/09

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Thank you, right on the money for me as well

Egan@discussions.microsoft.com Tom Egan

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Nov 7, 2009, 9:26:05 AM11/7/09

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Tom Egan

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Nov 7, 2009, 9:28:01 AM11/7/09

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Hi

The regedit solved the problem for me thanks a lot

Mike

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Dec 6, 2009, 8:36:01 AM12/6/09

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This worked like a charm!! Thanks.

Westberg@discussions.microsoft.com Janne Westberg

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Dec 30, 2009, 8:43:02 AM12/30/09

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Great, fixed my problem too.

I had no issues with the mouse, just Word always crashing on exit, but
deleting the Data key fixed it.

Tess

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May 3, 2010, 11:28:01 PM5/3/10

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Fixed my crash problem also. Originally caused by a windows update installing
with a word file open... had stepped away. Be working on this for 2 days on
and off. this fix worked like a charm. Many thanks.

utma...@gmail.com

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Aug 7, 2015, 8:03:46 PM8/7/15

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Thanks for the tip. Registry edit worked for me.

piel...@gmail.com

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Feb 9, 2016, 10:39:03 AM2/9/16

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Op donderdag 22 januari 2009 22:31:01 UTC+1 schreef Erik:

Gebeurtenisnaam van probleem: APPCRASH
Naam van de toepassing: WINWORD.EXE
Versie van toepassing: 15.0.4711.1001
Tijdstempel van toepassing: 5510f6d8
Naam van foutmodule: wwlib.dll
Versie van foutmodule: 15.0.4711.1001
Tijdstempel van foutmodule: 5510f727
Uitzonderingscode: c0000005
Uitzonderingsmarge: 0000000000412886
Versie van besturingssysteem: 6.3.9600.2.0.0.256.4
Landinstelling-id: 1043

I removed the DATA in regedit, but word is not working, give same error