CLView can't display Help.
samd
2)Deleted CL view registry Key from :
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
3)Reapair Office
4)reboot pc
Issue resolved
Alcarcalim wrote:
Cannot not access the help function
04-Dec-06
I am getting a weird error whenever I click the Help Button. I could not find
the answer to my problem on the regular site so I thought I would ask here.
When I click the help button it displays this error message:
The setup controller has encountered a problem during install. Please review
the log files for further information on the error.
When I press ok to exit out of the error, it then displays this:
CLView can't display Help.
CLView cannot install the necessary files due to Windows installer error 33.
The process cannot access the file because another process has locked a
portion of the file.
Previous Posts In This Thread:
On Monday, December 04, 2006 9:50 PM
Alcarcalim wrote:
Cannot not access the help function
I am getting a weird error whenever I click the Help Button. I could not find
the answer to my problem on the regular site so I thought I would ask here.
When I click the help button it displays this error message:
The setup controller has encountered a problem during install. Please review
the log files for further information on the error.
When I press ok to exit out of the error, it then displays this:
CLView can't display Help.
CLView cannot install the necessary files due to Windows installer error 33.
The process cannot access the file because another process has locked a
portion of the file.
On Monday, December 04, 2006 9:53 PM
Alcarcalim wrote:
Oops, forgot to finish the post. I'm using Word 2007 by the way.
Oops, forgot to finish the post. I am using Word 2007 by the way. Any ideas as
to what is happening?
On Tuesday, December 05, 2006 8:56 PM
Jay Freedman wrote:
I can tell you some things about what's probably happening, but Ican't promise
I can tell you some things about what's probably happening, but I
can't promise a fix.
CLView.exe is the program (new in Office 2007) that displays the help.
Either it wasn't installed correctly when you installed the rest of
Office, or something damaged its files or registry entries afterward.
That's why the installer is trying to run.
The text of Windows Installer error 33 is only "Setup failed". The
rest of the message you quoted is more informative, but it would have
been nice if it mentioned which file it was trying to access. (That's
a common and infuriating failing of MS's error messages. The software
knows what it's looking for, but it won't tell you.)
The log files mentioned in the first message probably don't exist.
Usually you have to run the installer package from a command line and
include a switch to turn on logging, or know to create the magic
registry key that forces all installers to write logs. (Go to
<http://msdn2.microsoft.com/en-gb/library/kz0ke5xt(vs.80).aspx> and
look in the section "How do I get a log file for my installation?".)
The thing most likely to fix the problem is to click the Office button
in Word, click "Word Options" at the bottom of the menu, click the
Resources tab, and click the Diagnose button in the "run Microsoft
Diagnostics" section. That will run the installer in maintenance mode,
which may get CLView installed properly.
Good luck!
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.
On Mon, 4 Dec 2006 18:50:00 -0800, Alcarcalimo
<Alcar...@discussions.microsoft.com> wrote:
On Wednesday, December 06, 2006 3:18 AM
Alcarcalim wrote:
Thanks so much for your help. Unfortunately, nothing really worked.
Thanks so much for your help. Unfortunately, nothing really worked. I had run
diagnostics before you even suggested it, and it did repair a file, but it
still didn't fix my problem. Should I try reinstalling Office?
On Wednesday, December 06, 2006 3:38 AM
Alcarcalim wrote:
Nevermind, I just reinstalled Word and Help still won't load.
Nevermind, I just reinstalled Word and Help still will not load. I am totally
baffled.
On Saturday, February 03, 2007 12:12 AM
jakeste wrote:
Have you resolved this issue?
Have you resolved this issue? I have had the same exact issue and I cannot find
a solution.
"Alcarcalimo" wrote:
On Monday, February 05, 2007 7:52 AM
Alcarcalim wrote:
Nope, never resolved it...it's really annoying too.
Nope, never resolved it...it is really annoying too. Also, the style manuals
were not loaded with office either, so the insert reference function will not
work either
"jakester" wrote:
On Sunday, February 25, 2007 10:47 PM
g8keeper22 wrote:
I just solved this problem. I was having the EXACT same problem.
I just solved this problem. I was having the EXACT same problem. I couldn't run help and I lost all of the style manuals. Turns out the problem is easy to solve. First download and install the Windows Installer Cleanup Utility. If you google search that program name the first hit takes you to Microsofts site. Install it, and then uninstall MS Office 07. Restart your computer, then reinstall office. Make sure it's a full install with all features run from the computer. Once I did that all problems were solved. It was great.
On Saturday, May 26, 2007 5:03 AM
tito98 wrote:
I'm sorry, but I've tried all of these things and nothing works.
I am sorry, but I have tried all of these things and nothing works. Has this
worked for anyone? I appreciate the help.
"g8keeper22" wrote:
On Tuesday, June 05, 2007 3:49 PM
Dan wrote:
I have posted a remedy that has worked for me in a similar topic on here.
I have posted a remedy that has worked for me in a similar topic on here.
Look for Help does not work in Word 2007. I have not recieved any responses,
but it is worth a try.
"tito984" wrote:
On Wednesday, June 06, 2007 6:21 PM
tito98 wrote:
I understand the part of downloading the Cleanup Utility, but what do I do
I understand the part of downloading the Cleanup Utility, but what do I do
with it? Do I erase all the installation files on MSOffice or just some of
them? Do I erase these files before or after I uninstall MSOffice? Sorry for
the trouble but I'm finding this problem very annoying. Thanks.
------------------------------------------------------------------------------------------------
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Harsh Melon
I am also getting the "CLView can't display Help" error. The steps below
don't seem to help me, as the file path C:\Program Data\Microsoft\Help does
not exist. I have a "Microsoft Office" folder inside "Program Data," but it
does not have a file called "Help."
I don't suppose just reinstalling and choosing to "repair" would solve this?