visual basic run-time error

[Steve Mont]

I have word 97 (office 97)
After one of the recent updates (IE 6 update) I have been
getting visual basic run-time error '-214767259
(80004005)' automation error when Word opens. This is
keeping me from using any word document with my Quicklink
fax program. What can I do to solve this and get ride of
the error popup?

[Beth Melton]

It sounds like a macro error in a global template or add-in. Go to
Tools/Templates and Add-Ins and see if there are any global templates or
add-ins listed. If so they are located in your Word\Startup folder or
Office\Startup folder. If more than one, move them one at a time until you
determine which one is causing the problem.

The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be located
in the installation path for Office.

Word 2000 can have COM add-ins, those that are added in via the Registry
rather than the Word\Startup folder. To determine this, add
the COM Add-In command to your toolbar.

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

For additional troubleshooting steps see this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
~~~~~~~~~~~~~~~
Beth Melton

Please post replies/further questions to the newsgroup so that all may
benefit. Personal requests for assistance can not be acknowledged.

"Steve Mont" <smtu...@excite.com> wrote in message
news:06d201c29fc1$633a39e0$8ef82ecf@TK2MSFTNGXA04...

[Kate Wilkinson]

This sounds similar to the problem I am looking at just
now. Take a look at the Microsoft Knowledge Base Article
number 188546. If your problem is the one shown here, it
is a bug that has been around for over 18 months!

I was hoping to find someone on the newsgroup who could
let me know if this bug has been cured yet, and if so,
which update or service release the solution is in.

If anyone else can help with this, please let us know.

>.
>

[Beth Melton]

Hi Kate,

I suspect that the article you found is not due to the problem you are
encountering. :-)

A run-time error means that the application has encounter an error during
the time a macro is running.

The article you found is more developer specific. It was written for those
who are automating Word and encounter the described error.

Take a look at my reply to Steve in this same thread and see if that
resolves your problem.
~~~~~~~~~~~~~~~
Beth Melton

Please post replies/further questions to the newsgroup so that all may
benefit. Personal requests for assistance can not be acknowledged.

"Kate Wilkinson" <kate.wi...@pinnacle.co.uk> wrote in message
news:02f101c2a1f9$eca9e100$8bf82ecf@TK2MSFTNGXA05...