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adding a bullet list results in "Microsoft Office Word has stopped working."

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Reader

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Aug 5, 2009, 12:32:12 PM8/5/09
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This has been happening to me a couple of times now in the last 2
weeks, and it seems to be getting worse.

I am editing a document, selecting a couple lines of text and clicking
the bullets button.
Everything comes to a halt and I get the following error:
Microsoft Office Word has stopped working.
A problem caused the program to working correctly. Windows will close
the program and notify you if a solution is available.

Either microsoft comes back again by itself or when i open the same
doc again i can recover to a document that microsoft marks as repaired

Sometimes it displays this after a repair but not always:
word repair file internal data integrity type 4

I can make it happen over and over again.
I tried saving the doc and closing word after the recovery, removing
all the temp files etc but no difference. This has been happening to
more and more docs now.


Stefan Blom

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Aug 5, 2009, 1:24:16 PM8/5/09
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If this is Word 2007, exit Word and delete the ListGal.dat file, located in
your user profile. You can use Windows search to locate the file (be sure to
search hidden files and folders).

For older versions, exit the application, and then locate and delete the
List Gallery Presets key in the registry. (To start the registry editor,
press Windows key + R; in the Run dialog box, type regedit and press Enter.)

--
Stefan Blom
Microsoft Word MVP

"Reader" <famh...@yahoo.com> wrote in message
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Reader

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Aug 5, 2009, 3:18:23 PM8/5/09
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sweeeettt!

That did the trick, still keeps me wondering how I got to that state
but oh well.
Thanks Stefan!

(I was using word 2003 and removed this key from my registry after
which I have not encountered any problems anymore
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\List Gallery
Presets)


Stefan Blom

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Aug 6, 2009, 6:20:28 AM8/6/09
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I'm glad I could help!

Sometimes, registry keys corrupt; that's probably what has happened with
your installation.

--
Stefan Blom
Microsoft Word MVP

"Reader" <famh...@yahoo.com> wrote in message

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Tari

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Sep 27, 2009, 4:34:02 PM9/27/09
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Thanks!!! It fix my problem too :)

Stefan Blom

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Sep 28, 2009, 11:26:02 AM9/28/09
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I'm glad I could help! :-)

--
Stefan Blom
Microsoft Word MVP

ScottyBoy

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Jan 18, 2010, 7:50:01 AM1/18/10
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Hi there

I'm getting this error running Windows 2007 on Windows 7 (Home). I cant
find the listgal file you are referring to and was wondering if there is
another fix for this issue with Win 7?

Thanks

Stefan Blom

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Jan 18, 2010, 8:57:17 AM1/18/10
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Did you try searching for the file? To start the Find utility, hold the
Windows key and then press F. As I wrote in the old thread, make sure that
you are searching hidden files and folders.

--
Stefan Blom
Microsoft Word MVP

"ScottyBoy" <Scot...@discussions.microsoft.com> wrote in message
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Ioannis

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Mar 12, 2010, 3:42:01 PM3/12/10
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I have the same annoying problem on a the Greek version of Word and when
opening documents that have hyphenation from other version (previous) of Word
(like 97).

Since I have no access to the older Word, how can I workaround the problem?

I cannot open the document at all. It crashes with the same above message.


Stefan Blom

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Mar 13, 2010, 7:47:56 AM3/13/10
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Assuming that you are using Word 2007, you should try deleting the
ListGal.dat file. (For Word 97-2003, delete the List Gallery Presets key in
the registry.) If that doesn't work, the document itself might be damaged.
Try Open and Repair.

--
Stefan Blom
Microsoft Word MVP

"Ioannis" <Ioa...@discussions.microsoft.com> wrote in message
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Chriss

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Apr 11, 2010, 2:24:05 AM4/11/10
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I have the same error on my Word 2003, however when I look inside my registry
key I cannot find a List Gallery Presets key to delete.
I don't know where to move from here now. Help please

Stefan Blom

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Apr 11, 2010, 6:52:15 AM4/11/10
to
Are you sure that you are looking in the right place in the registry
(HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word)?

--
Stefan Blom
Microsoft Word MVP

"Chriss" <Chr...@discussions.microsoft.com> wrote in message
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Aurich

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May 27, 2010, 3:59:17 PM5/27/10
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It doesn't work at all. :-(

"Stefan Blom" wrote:

> .
>

Stefan Blom

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May 28, 2010, 7:14:59 AM5/28/10
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You have replied to a rather old thread. Would you please describe the problem
more in detail?

--
Stefan Blom
Microsoft Word MVP

"Aurich" <Aur...@discussions.microsoft.com> wrote in message
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pjb...@hotmail.co.uk

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Sep 24, 2015, 7:22:34 AM9/24/15
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So here we are in 2015 and I am having the same issue on MS Office 2013 using Windows 10 and also using Office 2016 (through Office 365) on my Mac Book Pro. This started last night and is paralysing my work! Why is this happening?
Paul

Stefan Blom

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Oct 12, 2015, 6:58:28 PM10/12/15
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If Word for Windows crashes when you try to create a bulleted or
numbered list, then exit Word and delete the ListGal.dat file in your
user profile.

I don't know what is the corresponding step in MacWord; you will have to
ask in the Word for Mac forum at
http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macword?sort=lastreplydate&dir=desc&tab=threads.

Stefan Blom
Microsoft Word MVP




joumana safawi

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Mar 14, 2021, 5:22:29 AM3/14/21
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So my problem is that the word document i had been working on all night saved itself as ListGal.DAT. I tried to convert it back to doc but the content is all gibberish symbols. Is there any possible way I could retrieve any of my work? I've already missed my deadline but I'm just hoping I won't need to rewrite a 30 page research paper :'(
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