WORD 2K - URGENT HELP PLEASE !
Tricia Henwood
group but my message went to 'word.general' which I believe (after checking
the MVP site) is not the correct group to post to. This is my problem -
I have been happily using Word 2K (Small Business Edition) with Windows XP
Pro O/S since I bought my computer (Sony VAIO notebook) in October 2001.
Suddenly, this morning when I try to open any document I get a message
saying ' (document name) is not available.
When I opened Word (by clicking on the W icon in the quickstart bar) I
received the following message
- Word cannot open this document template (C:\ Program
Files....\WFWORD2K.dot). However, the program did start but normal.dot
seems to have defaulted to the original Normal.dot - not the one which
should open.
Can anyone please tell me how I can access my Word files and what has
happened here?
BTW yesterday I was working in another program and received a message saying
something like "out of stack space" or "stack space full" and I had to use
Ctrl + Alt + Del to close that application but nothing else seemed to be
affected.
I DO use Norton AntiVirus and it is up to date so I don't think that it is a
virus related problem but I'm very worried.
Any help would be very gratefully received.
Tricia
Suzanne S. Barnhill
between it and the Norton Office Plug-in. See
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm for more
details.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
"Tricia Henwood" <patrici...@nospam.optusnet.com.au> wrote in message
news:3e9e1f53$0$24454$afc3...@news.optusnet.com.au...
Tricia Henwood
Many thanks for your very prompt response. Having read the article you
pointed me to I thought I should check more thoroughly and give more
details -
1. I have been using Norton System Works with Word 2000 (9.0.6926 SP-3)
without any prior conflict problems.
2. When I open Word (whether I use the shortcut in the Quick Launch tray or
go to Start - All Programs - Microsoft Word) Word opens with the 'Word
cannot open this document template ...\WFWORD2K.dot' dialog. I click OK and
get another 'Word cannot open this document template C:\Program
Files...\MyobMn97.dot' (I use MYOB v. 11 as my accounting program). Again,
I click OK and Word then opens at Document 2 (don't know what has happened
to document 1).
3. I can create a document in Word and Save and Close it, but when I try to
open it (any document I have created or saved in Word ) I get the 'name of
document.doc is not available' dialog box.
Perhaps I should also mention that I have both Adobe Acrobat Version 5.0.5
and WinFax PRO v. 10.02 installed on my system.
There is a program that I downloaded and installed a few days ago in order
to view a couple of .jpeg images a friend emailed me from a Macintosh
system. The .jpeg images had a '.sit' extension so I downloaded Aladdin's
Stuffit program. Is there a chance that this could be the culprit?
Once again, many thanks for responding so quickly. I will wait until I hear
from you again before I take any further action.
Tricia
"Suzanne S. Barnhill" <sbar...@mvps.org> wrote in message
news:uQjSeWJB...@TK2MSFTNGP12.phx.gbl...
Tricia Henwood
My Word STARTUP folder is empty - is this how it should be? The full
startup path is -
C:\Documents and Settings\Patricia\Application Data\Microsoft\Word\STARTUP
When I opened the Word folder (above Startup) in Windows Explorer it had the
empty Startup folder in it (date modified is the date I installed Word in
November 2001) and one other file that I doubt very much should ave been
there at all - it's a Word document named 'AutoRecovery save of Business
Plan for CPK.DEC 2002' . I've deleted it but it doesn't make any difference
to the problems I'm having.
Tricia
"Tricia Henwood" <patrici...@nospam.optusnet.com.au> wrote in message
news:3e9e4281$0$20113$afc3...@news.optusnet.com.au...
Suzanne S. Barnhill
instead of the Word Startup folder. Ironically, if moved to the Word Startup
folder, they might work properly. But be aware that the Acrobat add-in also
has conflict problems. If you haven't disabled the Norton Office Plug-in,
you might find that doing that would solve all your problems.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
"Tricia Henwood" <patrici...@nospam.optusnet.com.au> wrote in message
news:3e9e4a52$0$7269$afc3...@news.optusnet.com.au...
Tricia Henwood
I believe I found the cause - but why it happened is a mystery to me! I
turned off my computer and turned it back on and the following dialog box
appeared on the screen -
File Name Warning
There is a file or folder on your computer called "C:\PROGRAM" which could
cause certain applications to not function correctly. Renaming it to
C:\PROGRAM1" would solve this problem. Would you like to rename it now? The
two buttons that follow are Rename and Ignore.
First time round I chose 'Ignore' and went into WIndows Explorer and, sure
enough, sitting on my C drive was a file called PROGRAM. Right clicking on
it and selecting properties showed that the file was 40KB and was last
modified on 16-04-03 at 16:26 - about roughly the last time I used my
computer on Wednesday afternon before all the troubles started on Thursday
morning. When I tried to open the file I got a message saying Windows
couldn't open it because it didn't know what application created it. I'm
tempted to delete it but haven't done so yet.
Anyhow, I closed down and re-started my computer. This time when the file
name warning dialog box appeared I selected to Rename the file. Word then
started without any problem.
I guess we put this one down to another of 'Life's Little Mysteries'
Many thanks again for your response.
Tricia
"Suzanne S. Barnhill" <sbar...@mvps.org> wrote in message
news:uKTtScOB...@TK2MSFTNGP10.phx.gbl...
Mike Williams
> File Name Warning
> There is a file or folder on your computer called "C:\PROGRAM" which
> could cause certain applications to not function correctly. Renaming
> it to C:\PROGRAM1" would solve this problem. Would you like to
> rename it now? The two buttons that follow are Rename and Ignore.
>
> First time round I chose 'Ignore' and went into WIndows Explorer and,
> sure enough, sitting on my C drive was a file called PROGRAM. Right
> clicking on it and selecting properties showed that the file was 40KB
> and was last modified on 16-04-03 at 16:26 - about roughly the last
> time I used my computer on Wednesday afternon before all the troubles
> started on Thursday morning. When I tried to open the file I got a
> message saying Windows couldn't open it because it didn't know what
> application created it. I'm tempted to delete it but haven't done so
> yet.
>
> Anyhow, I closed down and re-started my computer. This time when the
> file name warning dialog box appeared I selected to Rename the file.
> Word then started without any problem.
>
> I guess we put this one down to another of 'Life's Little Mysteries'
I'm guessing that you might have a program that is clumsy with long file
names, and in the process of saving a file to path "C:\PROGRAM FILES\etc
etc" it instead created the file C:\PROGRAM. Try giving it extension .TXT
and opening it in Notepad.
Tricia Henwood
I did as you suggested - it's all complete gibberish! Mostly symbols with
accents on them - plus some Greek letters! Do you think I could safely
delete the file now that I've added the '.txt' extension to it?
Cheers
Tricia
"Mike Williams" <mikegw...@owlandthepussycattbi.com> wrote in message
news:7OMna.264392$Zo.51884@sccrnsc03...
Mike Williams
> Hi Mike,
>
> I did as you suggested - it's all complete gibberish! Mostly symbols
> with accents on them - plus some Greek letters! Do you think I could
> safely delete the file now that I've added the '.txt' extension to it?
>
> Cheers
> Tricia
I guess it's a binary file then. Chances are slim that you'll find which
program wrote the data, and it may just be a temp file anyway. If you are
really paranoid about something important being lost, keep it (it's only
40K!) otherwise delete it.