Constant APP CRASH Office 2007

anglophile8

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Jul 18, 2009, 5:42:00 AM7/18/09

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Every time I try to close office I get the following, Please can anyone help,
Thank You
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f5b6
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6504.5000
Fault Module Timestamp: 49e7f5f9
Exception Code: c0000005
Exception Offset: 00aa3a71
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Sandy

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Jul 18, 2009, 7:46:01 AM7/18/09

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I am having the same problem as of yesterday. Two days before this was
happening with Outlook 2007. I finally got Outlook to work after
uninstalling and reinstalling Office the second time; however, this time,
WORD crashes.

Stefan Blom

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Jul 18, 2009, 7:56:01 AM7/18/09

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Uninstalling usually does *not* solve crashing problems. Instead, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

--
Stefan Blom
Microsoft Word MVP

"Sandy" <Sa...@discussions.microsoft.com> wrote in message
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Sandy

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Jul 18, 2009, 9:56:01 AM7/18/09

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Thank you, thank you!! I will try the steps outlined in the article.

Sandy

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Jul 18, 2009, 8:18:01 PM7/18/09

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I was so hopeful that your suggestion would work out, but I'm afraid it
didn't. I followed all the steps the article (and it's links) recommended.
Some of the suggestions applied to earlier versions of Office. Also, my
operating system is VISTA and some of the suggestions seemed to be for XP or
earlier. So far I've not found any suggestions elsewhere that have worked. f

Doug Robbins - Word MVP

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Jul 19, 2009, 4:31:56 AM7/19/09

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Your problem is probably caused by an add-in that is looking for the wrong
version of wwlib.dll

Or sometimes, it can be overcome by deleting the Word Registry Key

Run Regedit and navigate to the key: with DATA selected, press
delete. Word will recreate a new key when it is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

To run Regedit in Vista, type Regedit in the Search facility of the Vista
Start menu and the search will bring up Regedit.exe. Click on that to
access the Registry Editor.

See Terry Farrell's responses at
https://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.word.application.errors&tid=bd2c0e53-4bab-4258-91b8-5520c694ebd9&cat=&lang=&cr=&sloc=&p=1

or see:

http://www.howtofixcomputers.com/forums/microsoft-office/word-2007-crashes-save-help-59684.html

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

"Sandy" <Sa...@discussions.microsoft.com> wrote in message

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Sandy

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Jul 19, 2009, 2:21:01 PM7/19/09

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Finally!!! I removed two addins - Scansoft PDF Creator and PDF Converter. I
finally had to uinstall the software, however, to get it removed from WORD.
And then I had to manually remove the PDF Creator tabs in the "Add-In"
section of WORD before they were completely removed. Then fnially I removed
the Data key per your instructions. So far, the test I did worked, and I
hope it keeps working. Thanks very much for your help.

Sandy

chris

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Jul 20, 2009, 2:08:01 PM7/20/09

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"Sandy" wrote:

I had the same problem and removed the DATA key....worked like a charm.
thanks.

Thomas

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Sep 11, 2009, 5:07:01 PM9/11/09

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So far so good, the regedit does fix the problem, I was able o fix greater
than 10 machines by running a script to remove the Data entry. All is good,
Thanks all for not giving up.

Run Regedit and navigate to the key: with DATA selected, press
delete. Word will recreate a new key when it is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data