cannot log off using remote desktop

kostan

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Jul 21, 2003, 10:06:31 PM7/21/03

to

I have XP pro.
I cannot log off using Start/Log Off
The same story with Start/Disconnect

Any help?

David Jones

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Jul 21, 2003, 11:24:29 PM7/21/03

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What happens when you try?
Do you get any errors? Is there anything in the event
log?

>.
>

kostan

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Jul 22, 2003, 3:28:35 PM7/22/03

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There are no visible errors.

Nothing heppend after Start/Log Off.
After Start/Disconnect the remote desktop started
getting frized.
It stoped show taskbar, but I could move icons.
After some time all frized.

This is what I have in my log:

Application:

Event Type: Warning
Event Source: EventSystem
Event Category: (51)
Event ID: 4362
Date: 7/21/2003
Time: 11:03:14 PM
User: N/A
Computer: OKONSTYAN
Description:
The COM+ Event System detected a corrupt
IEventSubscription object. The COM+ Event System has
removed object ID {E73BA9C4-9CDD-4F10-88C3-
D82E747C5DF5}-{41E90F3E-56C1-4633-81C3-
6E8BAC8BDD70}-{00000000-0000-0000-0000-
000000000000}. The subscriber will no longer be notified
when the event occurs.

Event Type: Warning
Event Source: EventSystem
Event Category: (51)
Event ID: 4362
Date: 7/21/2003
Time: 11:03:14 PM
User: N/A
Computer: OKONSTYAN
Description:

The COM+ Event System detected a corrupt
IEventSubscription object. The COM+ Event System has
removed object ID {71EDA56F-317A-11D2-98A9-
00C04F8EE1C4}-{41E90F3E-56C1-4633-81C3-
6E8BAC8BDD70}-{00000000-0000-0000-0000-
000000000000}. The subscriber will no longer be notified
when the event occurs.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 7/21/2003
Time: 10:23:07 PM
User: NT AUTHORITY\SYSTEM
Computer: OKONSTYAN
Description:
Windows saved user OKONSTYAN\kostan registry while an
application or service was still using the registry during log
off. The memory used by the user's registry has not been
freed. The registry will be unloaded when it is no longer in
use.

This is often caused by services running as a user account,
try configuring the services to run in either the LocalService
or NetworkService account.

System:

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1073
Date: 7/21/2003
Time: 11:01:50 PM
User: NT AUTHORITY\SYSTEM
Computer: OKONSTYAN
Description:
The attempt to unknown OKONSTYAN failed

Data:
0000: 00 00 00 00 ....

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/21/2003
Time: 10:58:54 PM
User: N/A
Computer: OKONSTYAN
Description:
The smbios service failed to start due to the following error:
The system cannot find the file specified.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10000
Date: 7/21/2003
Time: 10:58:17 PM
User: kostan
Computer: OKONSTYAN
Unable to start a DCOM Server: {E67D6A10-4438-11CE-
8CE4-0020AF18F905}. The error:
"The system cannot find the path specified. "
Happened while starting this command:
C:\PROGRA~1\Netscape\COMMUN~1
\Program\Netscape.exe -Embedding

>.
>

sedate-ed

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Jul 22, 2003, 10:00:04 PM7/22/03

to

Kostan,

Out of curiosity, do you have an ATI Radeon video card with a more recent
version of the Catalyst Drivers installed? I ask, because I am having the
same problem as you (I think). I can disconnect from an RDP session, but I
cannot logoff, reboot or shutdown normally. I have found that if I hold
down the Ctrl key when clicking "logoff" on the Windows logoff confirmation
dialog box, I can logoff (the logoff is forced apparently). Same is also
true for shutdown/reboot, just as long as the Ctrl key is held down. All of
this started when I installed the ATI Catalyst 3.5 drivers. I have since
moved to the Catalyst 3.6 drivers, but the RDP issue is still there with
these new drivers. The RDP issue may have nothing to do with the ATI
drivers, but I think it to be a likely culprit.

I'm interested to see your reply to this.

Sedate-ed

kostan

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Jul 23, 2003, 7:36:05 PM7/23/03

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Yes,

I have Radeon 7500 with driver from ATI Technologies,
file version 6.14.10.6360.

But I have other PC with XP pro and the same adapter
and it is working just fine.

The difference is my XP is upgrade from NT 4.0.

>.
>

sedate-ed

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Jul 23, 2003, 10:29:47 PM7/23/03

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kostan wrote:
> Yes,
>
> I have Radeon 7500 with driver from ATI Technologies,
> file version 6.14.10.6360.
>
> But I have other PC with XP pro and the same adapter
> and it is working just fine.
>
> The difference is my XP is upgrade from NT 4.0.
>
>

<snip>

Thanks for the reply. Interesting about your other XP box with ATI Radeon.
Is it using the same drivers? Looking at your driver version, I believe you
have the Catalyst 3.5 drivers, which is the version I was running when I
first saw this RDP logoff/restart issue (the Catalyst 3.4 worked fine). It
would be interesting to know what the driver version is on your XP box that
is working properly.

Sedate-ed

Jacob Colding

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Aug 6, 2003, 8:03:53 AM8/6/03

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>
> Out of curiosity, do you have an ATI Radeon video card with a more recent
> version of the Catalyst Drivers installed? I ask, because I am having the
> same problem as you (I think). I can disconnect from an RDP session, but I
> cannot logoff, reboot or shutdown normally. I have found that if I hold
> down the Ctrl key when clicking "logoff" on the Windows logoff confirmation
> dialog box, I can logoff (the logoff is forced apparently). Same is also
> true for shutdown/reboot, just as long as the Ctrl key is held down. All of
> this started when I installed the ATI Catalyst 3.5 drivers. I have since
> moved to the Catalyst 3.6 drivers, but the RDP issue is still there with
> these new drivers. The RDP issue may have nothing to do with the ATI
> drivers, but I think it to be a likely culprit.
>

I have the same problem and I too have the Catalyst 3.6 drivers
installed for a Radeon 9700. Holding down the CTRL key solves the
problem for me too. Thanks!

Regards, Jacob

sedate-ed

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Aug 7, 2003, 2:12:48 PM8/7/03

to

Jacob,

It looks like the problem is specifically related to the ATI Control Panel
applet that is used in both the CAT 3.5's and 3.6's. To test this, I
uninstalled the ATI driver bundle (CAT3.6) and then installed the WDM driver
and Display driver only (my card is AIW 8500DV) and not the Control Panel.
No problems with Remote Desktop logoff/reboot/shutdown at this point. I
then installed the ATI Control Panel, and the logoff/reboot/shutdown issues
re-emerged. I am sending a problem report to ATI regarding this. If enough
people do this, ATI will be more likely to fix this sooner rather than
later.

Ed