STOP Error - Assistance needed
LordSalamander
on these boards (thread is can be found here
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsxp.perform_maintain&mid=886132ce-fd3e-40b1-aa68-898d72c9465a
), but I am now experiencing a similar problem again...
I am having trouble with my computer restarting about 10-20 minutes after I
start it up, at which point it restarts and then works fine (ie, doesn't
restart again till I turn the computer off and back on.)
This is the only error report I could find on the STOP error...
~
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 18/01/2007
Time: 8:47:58 AM
User: N/A
Computer: PETER
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e
(0xc0000005, 0xbf802938, 0xf783ec30, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini011807-01.dmp.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
~
Also, after checking the device manager, no items seem to have yellow
question marks on them.
Thank you for any help.
Earl Grey
The STOP error is described here:
STOP 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
http://www.aumha.org/win5/kbestop.php#0x8e
"These are nearly always hardware compatibility issues (which sometimes
means a driver issue or a need for a BIOS upgrade)."
Earl Grey
Earl Grey
You need to identify the cause of your problem in order to get a
specific answer. If you are unable to identify the cause of your
problem, your wisest course of action is to show your computer to a
professional who can perform diagnostic procedures that a newsgroup cannot.
Earl Grey
LordSalamander wrote:
> What exactly do I need to do to fix the problem?
Gerry Cornell
may have omitted to post part of the message.
Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on the
My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.
Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.
Also copies of all Error Reports appearing about the time the error
occurs.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
"Earl Grey" <Ea...@Grey.invalid> wrote in message
news:%237OAIer...@TK2MSFTNGP06.phx.gbl...
>> What exactly do I need to do to fix the problem? a
LordSalamander
event log.
~~~~
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 6/01/2007
Time: 6:27:18 PM
User: N/A
Computer: PETER
Description:
Error code 1000000a, parameter1 20646156, parameter2 00000002, parameter3
00000000, parameter4 804dc25d.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 32 30 eters 20
0030: 36 34 36 31 35 36 2c 20 646156,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 34 64 00, 804d
0050: 63 32 35 64 c25d
~~~~
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 15/01/2007
Time: 10:34:07 AM
User: N/A
Computer: PETER
Description:
Error code 1000008e, parameter1 c0000005, parameter2 b8cb2bf9, parameter3
b8bb9c50, parameter4 00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 38 63 62 32 62 66 39 b8cb2bf9
0040: 2c 20 62 38 62 62 39 63 , b8bb9c
0048: 35 30 2c 20 30 30 30 30 50, 0000
0050: 30 30 30 30 0000
~~~~
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 19/01/2007
Time: 8:09:48 AM
User: N/A
Computer: PETER
Description:
Error code 1000008e, parameter1 c0000005, parameter2 bf802938, parameter3
f783ec30, parameter4 00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 66 38 30 32 39 33 38 bf802938
0040: 2c 20 66 37 38 33 65 63 , f783ec
0048: 33 30 2c 20 30 30 30 30 30, 0000
0050: 30 30 30 30 0000
~~~~
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 20/01/2007
Time: 8:42:42 AM
User: N/A
Computer: PETER
Description:
Error code 0000001a, parameter1 00041284, parameter2 c000d001, parameter3
00000ff6, parameter4 c0503000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 31 0000001
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 34 31 32 38 34 2c 20 041284,
0038: 63 30 30 30 64 30 30 31 c000d001
0040: 2c 20 30 30 30 30 30 66 , 00000f
0048: 66 36 2c 20 63 30 35 30 f6, c050
0050: 33 30 30 30 3000
~~~~
Thanks for any help. :D
Gerry Cornell
What is the make and model of your motherboard and chipset? Also can
you provide details of the installed memory sticks?
This freeware programme is excellent for getting information about
your computer: Everest Home Edition (freeware)
http://www.majorgeeks.com/download4181.html
Tip: To copy select Report, Quick Report, Plain Text, highlight
required text, right click and select copy. However, whilst this is
fine for posting small amounts of information into newsgroup messages
longer reports will irritate other newsgroup subscribers.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
LordSalamander
> Have you recenly changed or added to your memory?
No, I haven't touched any hardware in my computer for several months - and I
haven't added any new hardware.
> What is the make and model of your motherboard and chipset?
--------[ Motherboard
]-------------------------------------------------------------------------------------------------
Motherboard Properties:
Motherboard ID
08/16/2004-KM400-8235-6A6LYG0ZC-00
Motherboard Name Gigabyte GA-7VM400M-RZ
Front Side Bus Properties:
Bus Type DEC Alpha EV6
Bus Width 64-bit
Real Clock 167 MHz (DDR)
Effective Clock 333 MHz
Bandwidth 2667 MB/s
Memory Bus Properties:
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 167 MHz (DDR)
Effective Clock 333 MHz
Bandwidth 2667 MB/s
Chipset Bus Properties:
Bus Type VIA V-Link
Bus Width 8-bit
Real Clock 67 MHz (ODR)
Effective Clock 533 MHz
Bandwidth 533 MB/s
Motherboard Physical Info:
CPU Sockets/Slots 1 Socket 462
Expansion Slots 3 PCI, 1 AGP
RAM Slots 2 DDR DIMM
Integrated Devices Audio, Video, LAN
Form Factor Micro ATX
Motherboard Size 230 mm x 240 mm
Motherboard Chipset KM400
Motherboard Manufacturer:
Company Name Gigabyte Technology
Co., Ltd.
Product Information
http://tw.giga-byte.com/MotherBoard/Products/Products_NewProduct_List.htm
BIOS Download
http://tw.giga-byte.com/Motherboard/Support/BIOS/BIOS_List.htm
--------[ Chipset
]-----------------------------------------------------------------------------------------------------
[ North Bridge: VIA VT8378 UniChrome KM400 ]
North Bridge Properties:
North Bridge VIA VT8378 UniChrome
KM400
Revision 00
Package Type 552 Pin HSBGA
Package Size 3.5 cm x 3.5 cm
Process Technology 0.22 um
Core Voltage 2.5 V
In-Order Queue Depth 4
Memory Controller:
Bank Interleave 4-way
Memory Timings:
CAS Latency (CL) 2.5T
RAS To CAS Delay (tRCD) 2T
RAS Precharge (tRP) 2T
Command Rate (CR) 2T
Memory Slots:
DRAM Slot #1 512 MB (PC3200 DDR
SDRAM)
DRAM Slot #2 512 MB (PC3200 DDR
SDRAM)
Integrated Graphics Controller:
Graphics Controller Type VIA/S3 UniChrome
Graphics Controller Status Disabled
AGP Controller:
AGP Version 3.05
AGP Status Enabled
AGP Device nVIDIA GeForce 6600
AGP
AGP Aperture Size 128 MB
Supported AGP Speeds 1x, 2x, 4x, 8x
Current AGP Speed 8x
Fast-Write Not Supported
Side Band Addressing Supported, Enabled
Chipset Manufacturer:
Company Name VIA Technologies, Inc.
Product Information
http://www.via.com.tw/en/products/chipsets
Driver Download
http://www.viaarena.com/?PageID=2
[ South Bridge: VIA VT8235 ]
South Bridge Properties:
South Bridge VIA VT8235
Revision 00
Package Type 487 Pin BGA
Package Size 2.7 cm x 2.7 cm
Process Technology 0.22 um
Core Voltage 2.5 V
AC'97 Audio Controller:
Audio Controller Type VIA 8233/8235/8237
Codec Name VIA VT1617(A)
Codec ID 56494170h
S/PDIF Output Supported
Chipset Manufacturer:
Company Name VIA Technologies, Inc.
Product Information
http://www.via.com.tw/en/products/chipsets
Driver Download
http://www.viaarena.com/?PageID=2
> Also can you provide details of the installed memory sticks?
--------[ SPD
]---------------------------------------------------------------------------------------------------------
[ DIMM1: 512 MB PC3200 DDR SDRAM ]
Memory Module Properties:
Serial Number None
Module Size 512 MB (2 ranks, 4
banks)
Module Type Unbuffered
Memory Type DDR SDRAM
Memory Speed PC3200 (200 MHz)
Module Width 64 bit
Module Voltage SSTL 2.5
Error Detection Method None
Refresh Rate Reduced (7.8 us),
Self-Refresh
Memory Timings:
@ 200 MHz 2.5-4-4-8
(CL-RCD-RP-RAS)
@ 166 MHz 2.0-4-4-7
(CL-RCD-RP-RAS)
Memory Module Features:
Early RAS# Precharge Not Supported
Auto-Precharge Not Supported
Precharge All Not Supported
Write1/Read Burst Not Supported
Buffered Address/Control Inputs Not Supported
Registered Address/Control Inputs Not Supported
On-Card PLL (Clock) Not Supported
Buffered DQMB Inputs Not Supported
Registered DQMB Inputs Not Supported
Differential Clock Input Supported
Redundant Row Address Not Supported
[ DIMM2: 512 MB PC3200 DDR SDRAM ]
Memory Module Properties:
Serial Number None
Module Size 512 MB (2 ranks, 4
banks)
Module Type Unbuffered
Memory Type DDR SDRAM
Memory Speed PC3200 (200 MHz)
Module Width 64 bit
Module Voltage SSTL 2.5
Error Detection Method None
Refresh Rate Reduced (7.8 us),
Self-Refresh
Memory Timings:
@ 200 MHz 3.0-4-4-8
(CL-RCD-RP-RAS)
@ 166 MHz 2.5-3-3-7
(CL-RCD-RP-RAS)
@ 133 MHz 2.0-3-3-6
(CL-RCD-RP-RAS)
Memory Module Features:
Early RAS# Precharge Not Supported
Auto-Precharge Not Supported
Precharge All Not Supported
Write1/Read Burst Not Supported
Buffered Address/Control Inputs Not Supported
Registered Address/Control Inputs Not Supported
On-Card PLL (Clock) Not Supported
Buffered DQMB Inputs Not Supported
Registered DQMB Inputs Not Supported
Differential Clock Input Supported
Redundant Row Address Not Supported
Ron Martell
>The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e
>(0xc0000005, 0xbf802938, 0xf783ec30, 0x00000000). A dump was saved in:
>C:\WINDOWS\Minidump\Mini011807-01.dmp.
>
The name of your error is KERNEL_MODE_EXCEPTION_NOT_HANDLED Most
often these errors are caused by device drivers.
Parameter 1 identifies the specific exception involved. In your
instance this was 0xc0000005 which is STATUS_ACCESS_VIOLATION
Parameter 2 gives the address where the exception originated, which is
0xbf802938. It may be possible to identify the specific device
driver involved but the procedure is a bit complex and requires that
you have Microsoft Excel or another equvalent spreadsheet program
installed or available on another computer. Let me know if you want
to try it.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair
"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
LordSalamander
Ron Martell
>I'm wiling to try anything that doesn't bugger the computer further.
>
Here it is. The address you are looking for is from parameter 2 of
your error message 0xbf802938:
********
Identifying the cause of STOP errors using PSTAT & Excel
Many times when a STOP error occurs the information provided does not
specifically identify the application, device driver, or other
component file where the error occurred. However the 4 parameters
associated with the STOP (bugcheck) code will very often include one
that is the address where the error occurred. You first need to look
up the detailed information about the specific STOP code in order to
determine if the address is included and if so which of the 4
parameters has the address.
You can identify the meaning of each of the parameters for your
specific STOP code at:
http://msdn2.microsoft.com/en-us/library/ms789516.aspx
The second step in the procedure is to identify the addresses that
each active process is being loaded at. The PSTAT utility will
provide this information. On some systems the PSTAT utility may
already be present. Check this by opening a Command Prompt window
(Start - Run - CMD) and entering the following command:
PSTAT /?
If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/details.aspx?FamilyId=49AE8576-9BB9-4126-9761-BA8011FABF38&displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:
PSTAT > C:\JUNK\PSTAT.TXT
You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.
Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT
Scroll down the file, about 80% of the way to the end of the file and
you will find a head line:
ModuleName Load Addr Code Data Paged LinkDate
It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.
Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spreadsheet based on the value in Column B (Load Addr).
It is now a simple task to read down the addresses until you find the
highest value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.
*******
Gerry Cornell
web site?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Gerry Cornell
web site?
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Ron Martell
>That's very interesting Ron! Are you intending to put this advice on a
>web site?
Yes.
Ron Martell Duncan B.C. Canada