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Solution: Help and Support Center and Microsoft System Information don' t run

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Satoshi

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Feb 26, 2006, 12:16:12 PM2/26/06
to
If You have installed IconPackager, uninstall it. On my Computer,
Windows XP Home Edition SP2, Iconpackager blocked Help And Support
Center and Microsoft System Information. If I clicked MSI or
H&S Center the cursor changed to an hourglass, stayed like that for a
second or two, and then changed back to a cursor. Nothing appeared on the
screen. Uninstall IconPackager, if You have it on Your Computer, and solve
this problem.

Bye

Malke

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Feb 26, 2006, 12:21:11 PM2/26/06
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Satoshi wrote:

It is nice that you want to share the solution to a problem you had, but
there is always a problem with sweeping statements like that. The
actuality is that there was something specific to *your* computer that
uninstalling IconPackager fixed. For instance, my son has IconPackager
on his XP Home SP2 laptop and no problems at all with Help & Support.

Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

Satoshi

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Feb 26, 2006, 1:03:47 PM2/26/06
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Il Sun, 26 Feb 2006 09:21:11 -0800, Malke ha scritto:

> It is nice that you want to share the solution to a problem you had, but
> there is always a problem with sweeping statements like that. The
> actuality is that there was something specific to *your* computer that
> uninstalling IconPackager fixed.

you' re all right but my article offers a possible solution for a very
common, unsolved problem. better than nothing. uninstalling and
reinstalling a software is not a problem.

salut

Ramesh, MS-MVP

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Feb 27, 2006, 4:05:43 AM2/27/06
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Yes. StarDock Iconpackager causes this problem sometimes. Note sure about
the version though, and I don't use it.
http://forum.aumha.org/viewtopic.php?t=14809

http://forums.stardock.com/index.aspx?ForumID=166&AID=80228

"getting rid of Stardock & I think that was the culprit."
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21529059.html

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2006-05,GGLG:en&q=iprepair%2Edll+%22help+and+support%22

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


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