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Re: System files corrupted, probably need Product Recovery

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Kelly

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Sep 1, 2004, 2:38:54 AM9/1/04
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This shouldn't be necessary, Steve. Do more research via the msn groups,
etc. Good luck!

--
All the Best,
Kelly

Microsoft-MVP Windows® XP
2004 Windows MVP "Winny" Award

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

"Steve" <St...@discussions.microsoft.com> wrote in message
news:2A9AC9B0-B54C-49A8...@microsoft.com...
> After installing msn.com, my computer does not start correctly. I am able
> to
> start it by going thru various contorted maneuvers with a text screen that
> gives choices, e.g. "Last workable mode", "Safe Mode", etc. I have been in
> touch with Microsoft, IBM (my vendor), and msn.com. I will probably need
> to
> do a reinstall of Windows XP, Home Edition, using the Product Recovery
> program on my hard disk, accessed by using F11. I have begun to read about
> it
> and it is more than I want to attempt by myself. I plan to use a Microsoft
> professional My question is, how do I prepare for this?
>
> The IBM guy told me I need to back up my data. I have done that with the
> obvious things. But what about drivers?, Address Book?, Favorites List and
> things I have not thought about? Can I explore the Product Recovery
> Program
> without taking some irrevocable step that wipes out everthing on my hard
> disk, and not know that I have done that?
>
> The Microsoft guy (Walter, very helpful) told me I can expect a fee and he
> mentioned $35. Is that just for starters? or is that for helping me thru
> the
> process? I couldn't think of all these questions when I spoke with Walter.
> Obviously, I need some hand holding and TLC. Steve.
> --
> S.Bonomo


Steve

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Sep 1, 2004, 11:05:04 PM9/1/04
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I clicked the first link you suggested. That's a tall order.

The problem that I described has been going on for two weeks. Today my
computer received an automatic update from Microsoft. After it installed, the
computer has started normally 3 times!!. Is that coincidence?

Kelly

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Sep 2, 2004, 5:06:34 AM9/2/04
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Dunno! :o)

--
All the Best,
Kelly

Microsoft-MVP Windows® XP
2004 Windows MVP "Winny" Award

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

"Steve" <St...@discussions.microsoft.com> wrote in message

news:E4209A86-2B95-4E36...@microsoft.com...

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