Where Can I Download Remote Assistance?
Mike
Assistance but cannot find the download.
Where can I find it?
Thanks,
Mike
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Lanwench [MVP - Exchange]
What exactly is it you're trying to do? This isn't something you
download....
Go to Start | Help & Support, and search for "Remote Assistance" to get a
better idea of what it is.
Shenan Stanley
> I searched the MS site for Remote Assistance and Googled Remote
> Assistance but cannot find the download.
> Where can I find it?
Already installed on your Windows XP computer.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Mike
"Lanwench [MVP - Exchange]"
<lanw...@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message
news:%23AtgSdC...@TK2MSFTNGP05.phx.gbl...
I know what it is I need to install it on a W2K Pro PC.
Mike
"Shenan Stanley" <newsh...@gmail.com> wrote in message
news:O2Nsq$DIIHA...@TK2MSFTNGP04.phx.gbl...
> I searched the MS site for Remote Assistance and Googled Remote
> Assistance but cannot find the download.
> Where can I find it?
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
I need it for a W2K Pro PC.
Where is the link for How to Read a direct Question?
Lanwench [MVP - Exchange]
You can't. W2k doesn't support RA.
Lanwench [MVP - Exchange]
> "Shenan Stanley" <newsh...@gmail.com> wrote in message
> news:O2Nsq$DIIHA...@TK2MSFTNGP04.phx.gbl...
>
>> I searched the MS site for Remote Assistance and Googled Remote
>> Assistance but cannot find the download.
>> Where can I find it?
>
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html
>
> I need it for a W2K Pro PC.
I see - that's why you posted in an XP Group. Gotcha. :-)
>
>
> Where is the link for How to Read a direct Question?
Since your question concerned something which did not exist for Win2k,
cannot run on Win2k, and which cannot be downloaded as a separate
item....the replies you've gotten are pretty straightforward.
Malke
Oh my. I was going to give you a good alternative since Win2k doesn't
support RA but I think I'll just plonk you instead. I don't have the
inclination to deal with your snarkiness now or ever.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Mike
"Lanwench [MVP - Exchange]"
<lanw...@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message
Yes, I realize reafing can be very demanding and taxing for some.
Hang in there and keep trying! The rewards are worth the efffort!
>>
>>
>> Where is the link for How to Read a direct Question?
>
> Since your question concerned something which did not exist for Win2k,
> cannot run on Win2k, and which cannot be downloaded as a separate
> item....the replies you've gotten are pretty straightforward.\
Oh My, I agree it is very challenging to come up w/ the solutions that don't
come from canned thought.
Since you are learning I'll educate you give you even more information to
process. Remember hang in there it's worththe struggle!!!
One of my networks is a mission critical special use closed network w/o
internet access consisting of 6 XP Pro Boxes and 3 W2K Pro boxes. These
boxes are located on the 6th floor and first floor of the premise. After I
install Remote Assistance (which WILL work and has worked on W2K Boxes) I
can remote into the W2K PCs and offer an even higher level or service than I
do now.
Whew! that's a lot of information to process!!! Good Luck!!!
>
>
Mike
"Malke" <notr...@invalid.invalid> wrote in message
news:%23FUnkbO...@TK2MSFTNGP03.phx.gbl...
> Mike wrote:
>> "Shenan Stanley" <newsh...@gmail.com> wrote in message
>> news:O2Nsq$DIIHA...@TK2MSFTNGP04.phx.gbl...
>>
>>> I searched the MS site for Remote Assistance and Googled Remote
>>> Assistance but cannot find the download.
>>> Where can I find it?
>>
>>> How To Ask Questions The Smart Way
>>> http://www.catb.org/~esr/faqs/smart-questions.html
>>
>> I need it for a W2K Pro PC.
>>
>>
>> Where is the link for How to Read a direct Question?
>>
>>
>
> Oh my. I was going to give you a good alternative since Win2k doesn't
> support RA but I think I'll just plonk you instead. I don't have the
> inclination to deal with your snarkiness now or ever.
>
Mike
"Malke" <notr...@invalid.invalid> wrote in message
news:%23FUnkbO...@TK2MSFTNGP03.phx.gbl...
>> "Shenan Stanley" <newsh...@gmail.com> wrote in message
>> news:O2Nsq$DIIHA...@TK2MSFTNGP04.phx.gbl...
>>
>
> support RA but I think I'll just plonk you instead. I don't have the
> inclination to deal with your snarkiness now or ever.
>
solution.
here's part of it. Didn't you, the MVP, say RA won't work work w/ W2K ???
Remote Desktop Connection Software Download
Published: October 25, 2001
Related Links
. How-to Article: Using Remote Desktop
. Technical Overview: Mobile Computing with Windows XP
Download
msrdpcli.exe
3.4 MB 16 min @ 28.8 Kbps
This software package will install the client portion of Remote Desktop on
any of the following operating systems: Windows 95, Windows 98 and 98 Second
Edition, Windows Me, Windows NT 4.0, or Windows 2000. (This is the same
version of the client software as in Windows XP Service Pack 1.) When run,
this software allows older Windows platforms to remotely connect to a
computer running Windows XP Professional with Remote Desktop enabled.
This package provides flexible deployment options of the full Terminal
Services Client, including auto-repair through Windows Installer technology
and application publishing via IntelliMirrorT management technologies or
Microsoft Systems Management Server (SMS).
Note The Remote Desktop Connection software is pre-installed with Windows
XP. To run it, click Start, click All Programs, click Accessories, click
Communications, and then click Remote Desktop Connection. This software
package can also be found on the Windows XP Professional and Windows XP Home
Edition product CDs and can be installed on any supported Windows platform.
To install from the CD, insert the disc into the target machine's CD-ROM
drive, select Perform Additional Tasks, and then click Install Remote
Desktop Connection.
Shenan Stanley
> I searched the MS site for Remote Assistance and Googled Remote
> Assistance but cannot find the download.
> Where can I find it?
Shenan Stanley wrote:
> Already installed on your Windows XP computer.
Mike wrote:
> I need it for a W2K Pro PC.
>
> Where is the link for How to Read a direct Question?
Where was their indication before I answered you that you were asking in
reference to Windows 2000 in any form or fashion?
Let's review the conversation above...
First - you are asking your question here:
microsoft.public.windowsxp.general
Notice - Windows XP General... Not Windows 2000.
Second - your original posting makes NO MENTION of Windows 2000
Professional. You only asked about Remote Assistance and mentioned Googling
for it.
Putting those two together - one can only assume you are utilizing Windows
XP and asking about Remote Assistance for Windows XP.
My signature does not and will not change. You obviously at least know
where Google is - so you could have found out my signature is the same all
the time - not directed at you - not that your caustic remark actual had
anything to stand on - given the above two points.
You may not be able to utilize google well - as you did not discover in your
search that Remote Assistance is a Windows XP and post-OS only item.
Windows 2000 Professional never had Remote Desktop or Remote Assistance 'out
of the box' - nor were they (or will they) be made available for it from the
OS manufacturer.
You can utilize third party tools that do similar (if not better in some
opinions) jobs - like UltraVNC.
In this case - my signature actually fits... For if you had made mention of
Windows 2000 in your original posting - you would have gotten the correct
answer (not available - use a third party app like UltraVNC) for your
situation from many people *from the start*.
--
Shenan Stanley
MS-MVP
--
Shenan Stanley
> I searched the MS site for Remote Assistance and Googled Remote
> Assistance but cannot find the download.
> Where can I find it?
Shenan Stanley wrote:
> Already installed on your Windows XP computer.
Mike wrote:
> I need it for a W2K Pro PC.
>
> Where is the link for How to Read a direct Question?
Malke wrote:
> Oh my. I was going to give you a good alternative since Win2k
> doesn't support RA but I think I'll just plonk you instead. I don't
> have the inclination to deal with your snarkiness now or ever.
Mike wrote:
> Thanks for you kind assistance but I don't need it because MS has a
> solution.
> Here's part of it. Didn't you, the MVP, say RA won't work work w/
> W2K ??
That is not 'REMOTE ASSISTANCE' for Windows 2000.
That is the Remote Desktop Client - allowing one to connect to a REMOTE
DESKTOP or TERMINAL SERVICES server using said client. It has *nothing* to
do with Remote Assistance. It even says what it does pretty clearly in the
first paragraph...
"When run, this software allows older Windows platforms to remotely connect
to a computer running Windows XP Professional with Remote Desktop enabled."
Remote Assistance:
Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546
Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx
What the client above does is allow one to connect to Remote Desktop
servers - like Windows XP Professional, Windows 2000/2003 Server, Windows
Vista... Windows XP Home *only* has Remote Assistance and the client that
you can download above (your stuff) installed - it cannot act as a remote
desktop server. Windows 2000 Professional does not and cannot have Remote
Desktop server capabilities or Remote Assistance capabilities built-in. You
can use third party applications like UltraVNC to do the job, however.
Windows 2000 Server can have Terminal Services (for Administration) enabled,
allowing one to connect to it using the client you listed above, if need be.
I'm sorry you are confused. If I can help you any further, just let me
know. Please give as much information as possible - as i cannot read minds.
;-)
--
Shenan Stanley
MS-MVP
--
Mike
> Mike wrote:
>> I searched the MS site for Remote Assistance and Googled Remote
>> Assistance but cannot find the download.
>> Where can I find it?
>
> Shenan Stanley wrote:
>> Already installed on your Windows XP computer.
>
> Mike wrote:
>> I need it for a W2K Pro PC.
>>
>> Where is the link for How to Read a direct Question?
>
> Where was their indication before I answered you that you were asking in
> reference to Windows 2000 in any form or fashion?
>
> Let's review the conversation above...
>
> First - you are asking your question here:
> microsoft.public.windowsxp.general
> Notice - Windows XP General... Not Windows 2000.
Eeerrr haaaa RA is part of XP.
>
> Second - your original posting makes NO MENTION of Windows 2000
> Professional. You only asked about Remote Assistance and mentioned
> Googling for it.
W2K has nothing to do w/ my original question
\`
> Putting those two together - one can only assume you are utilizing Windows
> XP and asking about Remote Assistance for Windows XP.
Putting two and two together in your case is dangerous and not relevant to
my original question.
>
> My signature does not and will not change. You obviously at least know
> where Google is - so you could have found out my signature is the same all
> the time - not directed at you - not that your caustic remark actual had
> anything to stand on - given the above two points.
Why in the world should your signature change. Don't be so hard on
yourself.
I assume your intention were good.
>
> You may not be able to utilize google well - as you did not discover in
> your search that Remote Assistance is a Windows XP and post-OS only item.
> Windows 2000 Professional never had Remote Desktop or Remote Assistance
> 'out of the box' - nor were they (or will they) be made available for it
> from the OS manufacturer.
You are wrong again dude or you don't know how to accurately convey your
thought to writing. RA client, made by MS, will work w/ W2k. Get over it
learn something then move on. Don't be embarrassed, Sport.
>
> You can utilize third party tools that do similar (if not better in some
> opinions) jobs - like UltraVNC.
What's UltraVNC IU'm not familar w/ it.
>
> In this case - my signature actually fits... For if you had made mention
> of Windows 2000 in your original posting - you would have gotten the
> correct answer (not available - use a third party app like UltraVNC) for
> your situation from many people *from the start*.
Jesus, RA from MS does work in W2K. Read my posts then read the MS
document that I pasted it.
Good Luck!
God Bless!
When are you going the supply the link re: how you are going to learn to
read questions accurately before responding.
> http://www.catb.org/~esr/faqs/smart-questions.html
>
Shenan Stanley
There is no such thing as "RA Client".
Please read and respond to my other response where you 'pasted' the
incorrect information.
I am sorry you are still confused.
Barbara Allen
"Lanwench [MVP - Exchange]"
<lanw...@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message
news:%238giGYO...@TK2MSFTNGP06.phx.gbl...
Allen
analogy. Would you go into a hardware store and ask for fresh eggs? What
part of XP do you not understand? Go to a Win2K newsgroup and ask your
Win2K questions there.
Allen
Shenan Stanley
> I searched the MS site for Remote Assistance and Googled Remote
> Assistance but cannot find the download.
> Where can I find it?
<snipped excess>
You can view the entire thread, indefinitely, here:
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/7c4f56d810a41f95/321d581de7f8d402?lnk=st&q=author%3A1234_%40yahoo.com#321d581de7f8d402
Mike wrote:
> Yes, I realize reafing can be very demanding and taxing for some.
> Hang in there and keep trying! The rewards are worth the efffort!
>
> Oh My, I agree it is very challenging to come up w/ the solutions
> that don't come from canned thought.
>
> Since you are learning I'll educate you give you even more
> information to process. Remember hang in there it's worththe
> struggle!!!
> One of my networks is a mission critical special use closed network
> w/o internet access consisting of 6 XP Pro Boxes and 3 W2K Pro
> boxes. These boxes are located on the 6th floor and first floor of
> the premise. After I install Remote Assistance (which WILL work
> and has worked on W2K Boxes) I can remote into the W2K PCs and
> offer an even higher level or service than I do now.
>
> Whew! that's a lot of information to process!!! Good Luck!!!
You will *not* be providing "Remote Assistance".
You will be - at best - using Remote Desktop (per the Remote Desktop Client
you have mentioned elsewhere in this thread) to remotely control (without
the end-user being able to see what you are doing) the Windows XP machines.
You cannot remote control the Windows 2000 Professional boxes with Remote
Desktop (you can control Windows 2000 servers, but not professional.)
What you originally asked about and still insist calling it is/was "Remote
Assistance". Remote Assistance and Remote Desktop *are* not the same thing
when you are strictly speaking about native Microsoft Tools. Remote
Assistance is one tool. Remote Desktop is another. They utilize the same
protocol, but do different things.
One allows you to offer/ask for assistance and someone (the expert as they
are known) can control your machine after you give them permissions and you
can view what the expert is doing, interact with them, etc. Thus "Remote
Assistance" is actually assisting someone one-on-one remotely. Pretty well
named.
The other allows you to remotely control the machine. You can connect to it
and logon as any user that would be in the Remote Desktop Users group (all
administrators are in this group in Windows XP by default) and use the
machine almo9st in the same way as you would if you were sitting in front of
it. However - at the other end, the user sitting in front of the actual
machine is not getting any assistance one-on-one. They cannot SEE what you
are doing as the screen is locked as if you logged in, locked the screen and
walked away. If they are an administrator, they can even log you off. You
are not assisting them, but you may be fixing something that will help them
after you are done. That is remote desktop.
I know you think you have what you need - and that may very well be - but
your ability to express that is obviously limited. You originally asked for
"Remote Assistance" and later added that it was "for Win2K pro". If you
actually support computers - you should learn the difference at some point
in the terminology and learn the capabilities of the systems you are
managing.
- Windows 2000 Professional - no native remote control capabilities.
- Remote Assistance is where you can remotely assist someone, interact with
them.
- Remote Desktop is where you can remotely control a desktop - however, no
one can see what it is you are doing on the remote end.
- The RDPClient (msrdpcli.exe) you downloaded to install on the Windows
machines that don't already have it *only* gives you the ability to connect
to another machine (Windows 2000/2003/2008 server, Windows XP Professional
or superset, Windows Vista Business, etc.) using the Remote Desktop option.
It does not do the Remote Assistance and it does not give the Windows 2000
Professional/Windows 9x/ME machine you install it upon the capability of
*being* remotely controlled.
What you referenced in another post in this conversation I believe was:
http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx
Which clearly references the "client portion of Remote Desktop", allowing
you to remotely control any computer with what could be called the "server
portion of Remote Desktop". This will not give you what you asked for
originally.
The latest version of the client for Windows XP/2003 systems is this:
Remote Desktop Connection (Terminal Services Client 6.0)
http://support.microsoft.com/kb/925876
I am unsure if you can utilize that client on legacy operating systems
(Windows 9x/2000) - so here is the more direct link to the client you
referenced:
http://www.microsoft.com/downloads/details.aspx?FamilyID=80111f21-d48d-426e-96c2-08aa2bd23a49&DisplayLang=en
Again - please notice that the client is going to do nothing for you in
terms of being able to remotely control the Windows 2000 Professional
machines - they just do not have the server component and you cannot install
it. You can use something like UltraVNC to control those machines (install
the server component and use the viewer component from other machines.)
Also, again - please notice that the client will not give you the ability to
remotely assist someone. The ability to remotely assist is already built
into Windows XP Professional/Home/etc - both directions. Installing the
client above on the Windows 2000 Professional machines does not mean you can
remotely assist anyone - just remotely control. It's a subtle difference -
but a real one.
Good luck.
--
Shenan Stanley
MS-MVP
--
Lanwench [MVP - Exchange]
<snip>
>
> You are wrong again dude or you don't know how to accurately convey
> your thought to writing. RA client, made by MS, will work w/ W2k. Get
> over it learn something then move on. Don't be embarrassed,
> Sport.
I sincerely suggest that you adjust your attitude if you wish to get free
tech support from volunteers in public newsgroups. Your tone makes it
unlikely that many people will wish to help you.
And your supposition is incorrect, as you have been repeatedly told.
* There is no Remote Assistance in W2k.
* There is no such thing as an "RA client" for download (even on WXP) - you
can download and install the Remote Desktop Client, but that is
apples:oranges
* This is an XP newsgroup, and hence not the appropriate place to ask W2k
questions anyway
Play nice with the other kids, show some respect and gratitude to those who
are spending their own free time in trying to help you even if you don't
like their advice, and you will find these groups an invaluable resource.
Otherwise, you might find something else to do with your time.
Mike
Remote Desktop client, probably Radmin from W2K Server and maybe Terminal
Server and RealVNC will do the trick nicely but I decided when I
return that area I'll upgrade the W2K pro PCs to XP Pro and be done w/ it.
Thanks for the well thought out reply.
oa