Windows update

Jorge Bravo

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Nov 13, 2008, 8:24:43 AM11/13/08

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XP Home SP3

Unable to download the latest updates (6). I see an earlier post with
similar problems. Any ideas what may be happening?

Gerry

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Nov 13, 2008, 8:53:21 AM11/13/08

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Jorge

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History. What is the Failure code.
Double click the small red icon in the Status column for the failed
update.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jorge Bravo

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Nov 13, 2008, 9:52:58 AM11/13/08

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Helo Jerry

When I press Keep your Windows up- to-date with Windows Update I get a
nearly empty box with 'Undefined' in the right pane and nothing else at all.

help!

JB

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Skye

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Nov 13, 2008, 10:07:00 AM11/13/08

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Jorge,
Found that if I turned off my antivirus (Nod32) all the updates installed ok
with the exception of KB956390. I then followed the advice of the following
solution I found elsewhere on this forum.

Download and install the update manually.
1. Download the update from
http://www.microsoft.com/downloads/details.aspx?FamilyID=4e73de2b-05e6-4901-9bac-46d8f469e635&DisplayLang=en

Please note its location.

2. Restart the computer.
3. Keep pressing the F8 key until the Windows Startup menu appears.
4. Choose "Safe Mode", and press "Enter".
5. Please install the update in Safe Mode.
6. Restart the computer to switch to Normal Mode.

GOOD LUCK!!

Gerry

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Nov 13, 2008, 10:08:19 AM11/13/08

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Jorge

You need the specialist newsgroup for Windows Update. Let see if this
produces a reply.

PA Bear [MS MVP]

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Nov 13, 2008, 12:02:51 PM11/13/08

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Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Jorge Bravo

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Nov 13, 2008, 3:24:39 PM11/13/08

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I found the error code for the failed downloads: 0x80246008

Any ideas?

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PA Bear [MS MVP]

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Nov 13, 2008, 3:45:07 PM11/13/08

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See
http://groups.google.com/group/microsoft.public.windowsupdate/msg/e645f33740605fd1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jorge Bravo wrote:
> I found the error code for the failed downloads: 0x80246008
>

>> You need the specialist newsgroup for Windows Update. Let see if this
>> produces a reply.
>>

>>> When I press Keep your Windows up- to-date with Windows Update I get a
>>> nearly empty box with 'Undefined' in the right pane and nothing else
>>> at all.
>>> help!
>>>

>>>> Select, Start, Help and Support, Keep your Windows up- to-date with
>>>> Windows Update, Review your Update History. What is the Failure
>>>> code. Double click the small red icon in the Status column for the
>>>> failed update.
>>>>

Gerry

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Nov 13, 2008, 4:41:39 PM11/13/08

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Jorge

http://update.microsoft.com/microsoftupdate/v6/showarticle.aspx?articleid=9&ln=en&IsMu=True

What are your anti-virus and anti-spyware?

Jorge Bravo

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Nov 13, 2008, 7:04:29 PM11/13/08

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Avast, Defender and SpywareBlaster.

I've now downloaded the updates manually, except for the one for Defender.

The computer runs fine and I am starting to think that the problem is with
the MS site.

JB

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PA Bear [MS MVP]

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Nov 13, 2008, 10:46:19 PM11/13/08

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I don't think so!