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MS Word only opens in Safe Mode

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BTs

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Jul 20, 2006, 7:42:01 PM7/20/06
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Hi, Ive just reformatted and installed XP Home and all my software. All
windows updates are installed and current.
Since doing so Word will only open in safe mode, Ive tried reinstalling xp
office and used repair and detect but still have the problem.
Any advice would be appreciated.

S.Sengupta

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Jul 20, 2006, 8:29:35 PM7/20/06
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How to understand the repair feature in Office 2003 and in Office XP
http://support.microsoft.com/?scid=kb;en-us;822238&spid=2522&sid=24

Here you select the Discard my customized settings and restore default
settings check box during the operation.

regards,
S.Sengupta[MS-MVP]

Pegasus (MVP)

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Jul 20, 2006, 8:31:36 PM7/20/06
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"BTs" <B...@discussions.microsoft.com> wrote in message
news:CCEE63A5-90D0-4D69...@microsoft.com...

> Hi, Ive just reformatted and installed XP Home and all my software. All
> windows updates are installed and current.
> Since doing so Word will only open in safe mode, Ive tried reinstalling xp
> office and used repair and detect but still have the problem.

You did not say what the actual problem is, i.e. what happens
when you attempt to launch MS Word in normal mode. Also:
Are your copies of Windows and MS Office legal or perhaps
not quite?


BTs

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Jul 20, 2006, 9:20:01 PM7/20/06
to

Thanks Pegasus
Yes my copies of XP Home & XP Office Professional 2002 are legal. I have had
no problems launching them in the past (before reformatting my drive
yesterday)

When Word Opens a box appears saying Microsoft Word has encountered a
problem and needs to close, sorry for the inconvenience.
Then a box pops up - Word failed to start correctly last time. Starting word
in safe mode .........
Do you want to start Word in safe mode ?

Any help would be appreciated.
Thanks
BTs

Pegasus (MVP)

unread,
Jul 20, 2006, 10:05:20 PM7/20/06
to
You may have to run msicuu2.exe to remove Office completely
from your system. See here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
If might also be a good idea to repost your query in an
MS Office newsgroup. This is where the Office experts
hang out.


"BTs" <B...@discussions.microsoft.com> wrote in message

news:DBFE387B-A245-46F9...@microsoft.com...

Wesley Vogel

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Jul 20, 2006, 10:18:32 PM7/20/06
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Office Safe Mode

Microsoft Office Safe Mode allows you to safely use an Office program that
has encountered certain startup problems. When a problem is detected at
startup, Office either fixes the problem or isolates it, allowing the
program to start successfully.

Automated safe mode
During startup, Office checks for problems such as an add-in or extension
that won't start, or a corrupted resource, file, registry, or template. A
message is displayed the next time the program is started, identifying the
problem and asking if you want to disable the part of the program that has a
problem.

A list of disabled items is accessible through the Disabled Items dialog box
(About Microsoft <program>, Help menu). You can use this dialog box to
enable the listed items. Enabling some items may require you to reload or
reinstall an add-in program or reopen a file. Enabling an item does not
necessarily fix the root problem; an item that you enable may be placed back
on the disabled list the next time you start the program.

User-initiated safe mode
You can open any Office program in Office Safe Mode by pressing CTRL while
you start the program or by using the /safe option when you start the
program from the command line.
The following restrictions apply when you open a program in user-initiated
Office Safe Mode. (Some items listed below do not apply to all Office
programs.)

* No templates (template: A file or files that contain the structure and
tools for shaping such elements as the style and page layout of finished
files. For example, Word templates can shape a single document, and
FrontPage templates can shape an entire Web site.) can be saved.
* In Microsoft FrontPage, the last used Web site is not opened.
* The Office Assistant is not automatically displayed.
* Toolbar or command bar customizations are not loaded and customizations
cannot be saved.
* The AutoCorrect list is not loaded and changes are not saved.
* Recovered documents are not automatically opened.
* Smart tags (smart tags: Data recognized and labeled as a particular type.
For example, a person name or the name of a recent Microsoft Outlook e-mail
message recipient is a type of data that can be recognized and labeled with
a smart tag.) are not loaded and new tags cannot be saved.

* All command line options are ignored except "/a" and "/n".
* Files cannot be saved to the Alternate Startup Directory.
* Preferences cannot be saved.
* Additional features and programs will not automatically load.

Enable items that were disabled by Office Safe Mode

1. On the Help menu, click About Microsoft <application>.
2. Click Disabled Items.
3. Select the items you want to enable.
4. Click Enable.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:DBFE387B-A245-46F9...@microsoft.com,
BTs <B...@discussions.microsoft.com> hunted and pecked:

BTs

unread,
Jul 21, 2006, 7:21:01 AM7/21/06
to
Thanks for all your responses,
I went in :
Enable items that were disabled by Office Safe Mode

1. On the Help menu, click About Microsoft <application>.
2. Click Disabled Items.
3. Select the items you want to enable.
4. Click Enable.

No Items were disabled, so Im not sure what to do next.
Do you think doing a clean install of XP home and reloading everything would
be the go to fix this ?
I could use Word in safe mode but it bugs me Word not working properly
Cheers
BTs

Wesley Vogel

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Jul 21, 2006, 11:24:20 AM7/21/06
to
A clean install of XP home is like throwing the baby out with the bath
water. It isn't going to help with Word.

What version of Word? I am going to guess MS Worrd 2000. I had all kinds
of problems with Word 2000, I got Word 2002 and have way less trouble.

Try repairing Word. Your gonna lose some settings.

Open Add or Remove Programs...
Start | run | Type: appwiz.cpl | Click OK |
Scroll down to and click Microsoft Word | Click on the Change button |
When the Setup Wizard opens, click on Repair Word | Click the Next button |
Follow the instructions

Try starting Word with the /a switch and get rid of the Add-ins.

Start | Run | Type: winword /a | Click OK

What Is the /a Switch?
[[The /a switch is a troubleshooting tool that you can use to determine
where a problem may exist when you are working with Microsoft Word. When you
use the /a switch to start Word, the switch prevents add-ins and global
templates from being loaded automatically. The /a switch also locks the
setting files; that is, the setting files cannot be read or modified when
you use this switch.

NOTE: Microsoft does not recommend that you use the /a switch as a typical
operating startup switch. This switch prevents your preferred settings in
Word from being retained. Use the /a switch only when a Microsoft Support
Professional requests that you do so, or when you must troubleshoot Word to
determine where a problem may exist. ]]

Description of the "/a" startup switch in Word
http://support.microsoft.com/default.aspx?kbid=826857

Automatically repair Office programs
http://office.microsoft.com/en-us/assistance/HP052372001033.aspx

How to use startup command line switches to start Word 2003, Word 2002, and
Word 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;210565

WD2000: Starting Word with the "/a" Switch Resets Some Word Options
http://support.microsoft.com/default.aspx?scid=kb;EN-US;243966

WD2002 What Does the Word Startup Switch "/a" Really Do?
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291487

WD2000 What Does the Word Startup Switch /a Really Do?
http://support.microsoft.com/default.aspx?scid=kb;EN-US;244843

WD Word Startup (Command-Line) Switches and Their Purpose
http://support.microsoft.com/default.aspx?scid=kb;EN-US;210565

WD2002: How to Identify COM Add-ins in Word 2002
http://support.microsoft.com/default.aspx?scid=kb;EN-US;319719

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:856916F8-FB8D-4496...@microsoft.com,

BTs

unread,
Jul 21, 2006, 5:19:02 PM7/21/06
to
Thankyou Wesley for all your help.
I found the fix here
http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.

This fixed it:
<<Try renaming your Normal.dot file (with Word closed – and if Outlook is
your email editor, close Outlook as well, and if you have opened a Word
document within Internet Explorer, close IE too).

For instance, try renaming Normal.dot to Normal.old – and make sure you only
have one Normal.dot file.>>

Thanks everyone !!!!!!!!!
BTs

Wesley Vogel

unread,
Jul 21, 2006, 5:43:33 PM7/21/06
to
Glad you got it fixed. :-)

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:31B5E354-A377-4E15...@microsoft.com,


BTs <B...@discussions.microsoft.com> hunted and pecked:

> Thankyou Wesley for all your help.
> I found the fix here
> http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.
>
> This fixed it:

> <<Try renaming your Normal.dot file (with Word closed – and if Outlook


> is your email editor, close Outlook as well, and if you have opened a Word
> document within Internet Explorer, close IE too).
>

> For instance, try renaming Normal.dot to Normal.old – and make sure you

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