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Learner

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Dec 13, 2009, 3:14:05 PM12/13/09
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Hello, my friend got a virus I think aviraplatinum2010 and there is no way
to get access to System in control panel, or internet or Task Manager or the
dos box it will open and close as fast. There is no way that it will read
from cd or dvd rom and it will not access usb key. He is pretty screwed in
my opinion. He has an HPpentium4 with XP with regular updates.

How can I get access to Task Manager: I tried ctr-alt-del and
crt-shift-esc. There must be a way to get access to it.

thank you


Engineer@pnb.retired_1987 Don Schmidt

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Dec 13, 2009, 3:20:47 PM12/13/09
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How about trying from Safe mode?
From the Windows Help:
To start the computer in safe mode

1.. You should print these instructions before continuing. They will not
be available after you shut your computer down in step 2.
2.. Click Start, click Shut Down, and then, in the drop-down list, click
Shut down.
3.. In the Shut Down Windows dialog box, click Restart, and then click OK.
4.. When you see the message Please select the operating system to start,
press F8.
5.. Use the arrow keys to highlight the appropriate safe mode option, and
then press ENTER.
6.. If you have a dual-boot or multiple-boot system, choose the
installation that you need to access using the arrow keys, and then press
ENTER.
Notes

a.. In safe mode, you have access to only basic files and drivers (mouse,
monitor, keyboard, mass storage, base video, default system services, and no
network connections). You can choose the Safe Mode with Networking option,
which loads all of the above files and drivers and the essential services
and drivers to start networking, or you can choose the Safe Mode with
Command Prompt option, which is exactly the same as safe mode except that a
command prompt is started instead of the graphical user interface. You can
also choose Last Known Good Configuration, which starts your computer using
the registry information that was saved at the last shutdown.
b.. Safe mode helps you diagnose problems. If a symptom does not reappear
when you start in safe mode, you can eliminate the default settings and
minimum device drivers as possible causes. If a newly added device or a
changed driver is causing problems, you can use safe mode to remove the
device or reverse the change.
c.. There are circumstances where safe mode will not be able to help you,
such as when Windows system files that are required to start the system are
corrupted or damaged. In this case, the Recovery Console may help you.
d.. NUM LOCK must be off before the arrow keys on the numeric keypad will
function.

--
Don
Vancouver, USA

"Learner" <cdnh...@hotmail.com> wrote in message
news:ulOATDDf...@TK2MSFTNGP02.phx.gbl...

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Jose

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Dec 13, 2009, 4:05:33 PM12/13/09
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Malicious software will prevent you from using methods to detect and
remove it!

This is a common symptom and while annoyingly cute, it is easy to
outsmart and fix.

For example, browse to c:\windows\system32 and locate taskmgr.exe and
make a copy of it (name the copy: learner.exe). Double click
learner.exe and see if Task Manager opens.

Perform some scans for malicious software, then fix any remaining
issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

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