Promp for restart does not go away and ther are no updates
K@discussions.microsoft.com Josh K
have been rebooted 20 times each. They keep saying there are updates
available yet no updates are there. When I try to get them to get new
updates they tell me that AU cannot detect any updates because a reboot is
pending. Here is a sample of the log from today - I rebooted many times -
any help is greatly appreciated:
009-08-26 11:26:24:216 1428 e10 Setup *********** Setup: Checking whether
self-update is required ***********
2009-08-26 11:26:24:216 1428 e10 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2009-08-26 11:26:24:434 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.1.6001.65, required version =
7.1.6001.65
2009-08-26 11:26:24:700 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:26:24:794 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:24:794 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:24:887 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:24:950 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:24:950 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:24:997 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:25:012 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:25:012 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:26:25:012 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:26:25:012 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:26:25:184 1428 e10 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:26:25:200 1428 e10 Setup * IsUpdateRequired = No
2009-08-26 11:26:27:996 1428 e10 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-08-26 11:26:28:012 1428 e10 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://DCIT:8530/ClientWebService/client.asmx
2009-08-26 11:26:28:153 1428 e10 PT WARNING: Cached cookie has expired or
new PID is available
2009-08-26 11:26:28:153 1428 e10 PT Initializing simple targeting cookie,
clientId = fae04181-41c5-46a4-9fdd-dd946ae10954, target group = IT, DNS name
= 517681xp.co.dodge.wi.us
2009-08-26 11:26:28:153 1428 e10 PT Server URL =
http://DCIT:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-08-26 11:26:28:215 1428 e10 PT WARNING: GetCookie failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
200
2009-08-26 11:26:28:215 1428 e10 PT WARNING: SOAP Fault: 0x00012c
2009-08-26 11:26:28:215 1428 e10 PT WARNING: faultstring:Fault occurred
2009-08-26 11:26:28:231 1428 e10 PT WARNING: ErrorCode:ServerChanged(4)
2009-08-26 11:26:28:231 1428 e10 PT WARNING: Message:Server rolled back
since last call to GetCookie
2009-08-26 11:26:28:231 1428 e10 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2009-08-26 11:26:28:231 1428 e10 PT WARNING:
ID:5adce100-2011-42e0-a9dd-32cfbc263c9d
2009-08-26 11:26:28:231 1428 e10 PT WARNING: PTError: 0x80244015
2009-08-26 11:26:28:231 1428 e10 PT WARNING: GetCookie_WithRecovery failed :
0x80244015
2009-08-26 11:26:28:231 1428 e10 PT WARNING: RefreshCookie failed: 0x80244015
2009-08-26 11:26:28:231 1428 e10 PT WARNING: RefreshPTState failed: 0x80244015
2009-08-26 11:26:28:231 1428 e10 PT WARNING: Sync of Updates: 0x80244015
2009-08-26 11:26:28:293 1428 e10 PT WARNING: Cached cookie has expired or
new PID is available
2009-08-26 11:26:28:293 1428 e10 PT Initializing simple targeting cookie,
clientId = fae04181-41c5-46a4-9fdd-dd946ae10954, target group = IT, DNS name
= 517681xp.co.dodge.wi.us
2009-08-26 11:26:28:293 1428 e10 PT Server URL =
http://DCIT:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-08-26 11:26:31:511 1428 1c0 AU ########### AU: Uninitializing
Automatic Updates ###########
2009-08-26 11:26:32:715 1428 e10 PT WARNING: RefreshFileLocations failed:
0x8024000b
2009-08-26 11:26:32:715 1428 e10 PT WARNING: SyncCache: Emergency cleanup of
the ServerUpdateInfo due to failure in RefreshCache
2009-08-26 11:26:33:558 1428 e10 PT WARNING: SyncCache failed : 0x8024000b
2009-08-26 11:26:33:558 1428 e10 PT WARNING: SyncServerUpdatesInternal
failed: 0x8024000b
2009-08-26 11:26:33:558 1428 e10 Agent * WARNING: Failed to synchronize,
error = 0x8024000B
2009-08-26 11:26:41:871 1428 e10 Agent * WARNING: Exit code = 0x8024000B
2009-08-26 11:26:41:871 1428 e10 Agent *********
2009-08-26 11:26:41:871 1428 e10 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-08-26 11:26:41:871 1428 e10 Agent *************
2009-08-26 11:26:41:871 1428 e10 Agent WARNING: WU client failed Searching
for update with error 0x8024000b
2009-08-26 11:26:41:949 1428 1c0 Service *********
2009-08-26 11:26:41:949 1428 1c0 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2009-08-26 11:26:41:949 1428 1c0 Service *************
2009-08-26 11:27:42:765 1424 398 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2009-08-26 11:27:42:781 1424 398 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2009-08-26 11:27:44:406 1424 398 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-08-26 11:27:42:765 1424 398 Service *************
2009-08-26 11:27:44:406 1424 398 Service ** START ** Service: Service startup
2009-08-26 11:27:44:421 1424 398 Service *********
2009-08-26 11:27:44:437 1424 398 Agent * WU client version 7.1.6001.65
2009-08-26 11:27:44:437 1424 398 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2009-08-26 11:27:44:437 1424 398 Agent * Access type: No proxy
2009-08-26 11:27:44:437 1424 398 Agent * Network state: Connected
2009-08-26 11:30:44:898 1424 398 Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-08-26 11:30:44:913 1424 398 Agent *********** Agent: Initializing
global settings cache ***********
2009-08-26 11:30:44:913 1424 398 Agent * WSUS server: http://DCIT:8530
2009-08-26 11:30:44:913 1424 398 Agent * WSUS status server:
http://DCIT:8530
2009-08-26 11:30:44:913 1424 398 Agent * Target group: IT
2009-08-26 11:30:44:913 1424 398 Agent * Windows Update access disabled: No
2009-08-26 11:30:44:929 1424 398 DnldMgr Download manager restoring 0
downloads
2009-08-26 11:30:45:007 1424 398 AU ########### AU: Initializing Automatic
Updates ###########
2009-08-26 11:30:45:038 1424 398 AU # WSUS server: http://DCIT:8530
2009-08-26 11:30:45:038 1424 398 AU # Detection frequency: 22
2009-08-26 11:30:45:038 1424 398 AU # Target group: IT
2009-08-26 11:30:45:038 1424 398 AU # Approval type: Scheduled (Policy)
2009-08-26 11:30:45:038 1424 398 AU # Scheduled install day/time:
Wednesday at 12:00
2009-08-26 11:30:45:038 1424 398 AU # Auto-install minor updates: Yes
(Policy)
2009-08-26 11:30:45:038 1424 398 AU # Will interact with non-admins
(Non-admins are elevated)
2009-08-26 11:30:45:116 1424 398 AU Setting AU scheduled install time to
2009-08-26 17:00:00
2009-08-26 11:30:45:116 1424 398 AU AU finished delayed initialization
2009-08-26 11:30:46:319 1424 398 Report *********** Report: Initializing
static reporting data ***********
2009-08-26 11:30:46:319 1424 398 Report * OS Version = 5.1.2600.3.0.65792
2009-08-26 11:30:46:428 1424 398 Report * Computer Brand = Omni Tech Corp
2009-08-26 11:30:46:428 1424 398 Report * Computer Model = OTC-H3122D00
2009-08-26 11:30:46:443 1424 398 Report * Bios Revision =
RG84510A.86A.0017.P09.0209092000
2009-08-26 11:30:46:443 1424 398 Report * Bios Name = BIOS Date: 09/09/02
20:00:01 Ver: 08.00.05
2009-08-26 11:30:46:443 1424 398 Report * Bios Release Date =
2002-09-09T00:00:00
2009-08-26 11:30:46:443 1424 398 Report * Locale ID = 1033
2009-08-26 11:30:46:896 1424 398 AU AU setting pending client directive to
'Reboot Pending'
2009-08-26 11:30:46:896 1424 398 AU AU received policy change subscription
event
2009-08-26 11:30:46:927 1424 398 AU #############
2009-08-26 11:30:46:927 1424 398 AU ## START ## AU: Search for updates
2009-08-26 11:30:46:927 1424 398 AU #########
2009-08-26 11:30:46:990 1424 398 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {B30DF2DB-B6DE-4F60-842C-A450422F4946}]
2009-08-26 11:30:47:583 1424 bb8 Agent *************
2009-08-26 11:30:47:583 1424 bb8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-08-26 11:30:47:583 1424 bb8 Agent *********
2009-08-26 11:30:47:583 1424 bb8 Agent * Online = No; Ignore download
priority = No
2009-08-26 11:30:47:583 1424 bb8 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-08-26 11:30:47:583 1424 bb8 Agent * ServiceID =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-08-26 11:30:47:880 1424 bb8 Agent * Found 0 updates and 0 categories
in search; evaluated appl. rules of 0 out of 0 deployed entities
2009-08-26 11:30:47:911 1424 bb8 Agent *********
2009-08-26 11:30:47:911 1424 bb8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-08-26 11:30:47:911 1424 bb8 Agent *************
2009-08-26 11:30:47:927 1424 bc0 AU >>## RESUMED ## AU: Search for updates
[CallId = {B30DF2DB-B6DE-4F60-842C-A450422F4946}]
2009-08-26 11:30:47:927 1424 bc0 AU # 0 updates detected
2009-08-26 11:30:47:927 1424 bc0 AU #########
2009-08-26 11:30:47:927 1424 bc0 AU ## END ## AU: Search for updates
[CallId = {B30DF2DB-B6DE-4F60-842C-A450422F4946}]
2009-08-26 11:30:47:927 1424 bc0 AU #############
2009-08-26 11:30:47:927 1424 bc0 AU Setting AU scheduled install time to
2009-08-26 17:00:00
2009-08-26 11:30:50:300 1424 ce8 AU Triggering AU detection through
DetectNow API
2009-08-26 11:30:50:300 1424 ce8 AU Triggering Online detection
(non-interactive)
2009-08-26 11:30:50:300 1424 ce8 AU AU cannot detect new updates now since a
mandatory reboot is pending
2009-08-26 11:30:50:300 1424 398 AU #############
2009-08-26 11:30:50:300 1424 398 AU ## START ## AU: Search for updates
2009-08-26 11:30:50:300 1424 398 AU #########
2009-08-26 11:30:50:300 1424 398 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {AA215A85-A9BD-42EC-BEBD-6207C36C491C}]
2009-08-26 11:30:50:300 1424 bb8 Agent *************
2009-08-26 11:30:50:300 1424 bb8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-08-26 11:30:50:300 1424 bb8 Agent *********
2009-08-26 11:30:50:300 1424 bb8 Agent * Online = Yes; Ignore download
priority = No
2009-08-26 11:30:50:300 1424 bb8 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-08-26 11:30:50:300 1424 bb8 Agent * ServiceID =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-08-26 11:30:50:378 1424 bb8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-08-26 11:30:50:659 1424 bb8 Misc Microsoft signed: Yes
2009-08-26 11:30:51:721 1424 bb8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2009-08-26 11:30:51:752 1424 bb8 Misc Microsoft signed: Yes
2009-08-26 11:30:52:251 1424 bb8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2009-08-26 11:30:52:283 1424 bb8 Misc Microsoft signed: Yes
2009-08-26 11:30:52:314 1424 bb8 Setup *********** Setup: Checking whether
self-update is required ***********
2009-08-26 11:30:52:314 1424 bb8 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2009-08-26 11:30:52:470 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.1.6001.65, required version =
7.1.6001.65
2009-08-26 11:30:52:470 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:30:52:501 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:517 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:517 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:564 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:564 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:579 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:595 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:657 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.1.6001.65, required
version = 7.1.6001.65
2009-08-26 11:30:52:657 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:30:52:657 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:30:52:860 1424 bb8 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.1.6001.65, required version
= 7.1.6001.65
2009-08-26 11:30:52:860 1424 bb8 Setup * IsUpdateRequired = No
2009-08-26 11:30:53:282 1424 bb8 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-08-26 11:30:53:297 1424 bb8 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://DCIT:8530/ClientWebService/client.asmx
2009-08-26 11:30:53:391 1424 bb8 PT WARNING: Cached cookie has expired or
new PID is available
2009-08-26 11:30:53:391 1424 bb8 PT Initializing simple targeting cookie,
clientId = fae04181-41c5-46a4-9fdd-dd946ae10954, target group = IT, DNS name
= 517681xp.co.dodge.wi.us
2009-08-26 11:30:53:391 1424 bb8 PT Server URL =
http://DCIT:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: GetCookie failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
200
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: SOAP Fault: 0x00012c
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: faultstring:Fault occurred
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: ErrorCode:ServerChanged(4)
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: Message:Server rolled back
since last call to GetCookie
2009-08-26 11:30:54:312 1424 bb8 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
2009-08-26 11:30:54:312 1424 bb8 PT WARNING:
ID:225966ee-ddb5-4d52-a7bd-6845fdf90495
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: PTError: 0x80244015
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: GetCookie_WithRecovery failed :
0x80244015
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: RefreshCookie failed: 0x80244015
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: RefreshPTState failed: 0x80244015
2009-08-26 11:30:54:312 1424 bb8 PT WARNING: Sync of Updates: 0x80244015
2009-08-26 11:30:54:375 1424 bb8 PT WARNING: Cached cookie has expired or
new PID is available
2009-08-26 11:30:54:375 1424 bb8 PT Initializing simple targeting cookie,
clientId = fae04181-41c5-46a4-9fdd-dd946ae10954, target group = IT, DNS name
= 517681xp.co.dodge.wi.us
2009-08-26 11:30:54:375 1424 bb8 PT Server URL =
http://DCIT:8530/SimpleAuthWebService/SimpleAuth.asmx
2009-08-26 11:30:54:406 1424 bb8 PT WARNING: No updates found from server;
serverID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-08-26 11:30:54:578 1424 bb8 Agent * WARNING: Failed to synchronize,
error = 0x80244015
2009-08-26 11:30:54:593 1424 bb8 DnldMgr File locations for service
3DA21691-E39D-4DA6-8A4B-B43877BCB1B7 changed
2009-08-26 11:30:54:593 1424 bb8 Agent Server changed and need resyncing
with server
2009-08-26 11:30:54:593 1424 bb8 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2009-08-26 11:30:54:593 1424 bb8 PT + ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://DCIT:8530/ClientWebService/client.asmx
2009-08-26 11:31:02:103 1424 398 AU Launched new AU client for directive
'Reboot Pending', session id = 0x0
2009-08-26 11:31:04:008 204 dc Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2009-08-26 11:31:04:008 204 dc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-08-26 11:31:04:008 204 dc AUClnt Launched Client UI process
2009-08-26 11:31:08:129 204 dc Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2009-08-26 11:31:08:129 204 dc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-08-26 11:31:08:129 204 dc Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2009-08-26 11:31:08:114 204 dc CltUI AU client got new directive = 'Reboot
Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return =
0x00000000
MowGreen
There appears to be a communication and cookie issue with/between your
system and the WSUS server.
0x8024400D WU_E_PT_SOAP_CLIENT
The message was malformed or incomplete.
0x80244015 WU_E_PT_REFRESH_CACHE_REQUIRED
Server replied with InvalidCookie or ServerChanged. Caller should
refresh its internal state then repeat the call to Protocol Talker.
Since the system is obtaining updates from WSUS you should contact
whomever administrates it. Any outside advice could cause you 'issues'
at work.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthcheck.com
"Security updates should *not* have non-security content prechecked"