Re: Downloads but won't install error 0x80004002

[PA Bear [MS MVP]]

Windows version? Which updates?

Previous discussions about the error:
http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80004002+%2B+mvp&start=0&scoring=d&hl=en

CrystalBall© sez:

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Prof Lombardo wrote:
> Updates automatically download, but I can't install them. The above error
> code is taken from %SystemRoot%WindowsUpdate.log. Is there a way to solve
> this please?
>
> Thanks
> Matt.

[Calven]

This error is most likely caused by one of the following conditions:

1. The Windows Update Temporary folder is corrupted.
2. Windows Update Agent 3.0 is not installed properly.
3. Windows Installer 3.1 is corrupted.

We can perform the following steps to troubleshoot this issue. After trying
each suggestion, please go to the Windows Update site to check the result.
Thanks for your cooperation.

NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Suggestion 1: Clean up Windows Update temporary folder
===============================================
One possible cause is that the temporary folder for Windows Update contains
corrupted files. This step will help us clear the Windows Update Temporary
folder “SoftwareDistribution”, which contains Windows Update History data
(DataStore.edb file), downloaded updates’ installation files, and other
Windows Update components' files. After renaming this folder, it will be
re-created automatically with most files, except the Windows Update History
data and downloaded updates’ installation files.

1. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter".
Please run the following command in the open window.

Net stop WuAuServ

2. Click "Start", "Run", type: "%windir%" (without quotations) and press
"Enter".
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter".
Please run the following command in the open window.

Net start WuAuServ

Note: After resolving this Windows Update issue, please feel free to delete
the Sdold file. However, if you would like to keep the Windows Update History
data, please copy the DataStore.edb file under C:\Windows\Sdold\DataStore,
and paste it to C:\Windows\SoftwareDistribution\DataStore.

Suggestion 2: Reinstall Windows Update Agent 3.0
=========================================
1. Visit the following link and download Windows Update Agent 3.0 to the C:\
(Choose Save, click My Computer on left panel, Click C:\, Click Open and
Click Save)

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe

2. Click Start, Click Run and copy the following command to the panel:

C:\WindowsUpdateAgent30-x86.exe /wuforce

Note: There is a space between "C:\WindowsUpdateAgent30-x86.exe" and
"/wuforce".

Suggestion 3: Reinstall Windows Installer 3.1
=====================================
1. Press "Start" and choose "Run".
2. Type in "cmd" (without quotations) and press "OK".
3. In the command line, type in the following command and press "Enter":

MSIexec /unregister

4. Then, type in the following command and press "Enter":

MSIexec /regserver

After completing the above steps, please check the result again. If the
issue persists, please click "Start", click "Control Panel", and click "Add
or Remove Programs" to check if Windows Installer 3.1 has been installed. If
it has, please highlight and remove it. After that, please reinstall Windows
Installer 3.1 from the following link.

Windows Installer 3.1 Redistributable (v2):
http://download.microsoft.com/download/1/4/7/147ded26-931c-4daf-9095-ec7baf996f46/WindowsInstaller-KB893803-v2-x86.exe

Best Regards,

Calven

[Prof Lombardo]

XP Home, and it's all updates, I haven't been able to sucessfully update
anything for several weeks, possibly months. Every update downloaded appears
in the "The following updates did not install" box once the yellow shield of
doom pops up. It's infuriating, the error code revealed nothing that I
didn't already know, namely that updates didn't install.

Matt.

[PA Bear [MS MVP]]

And what about http://support.microsoft.com/kb/943144??

Prof Lombardo wrote:
> XP Home, and it's all updates, I haven't been able to sucessfully update
> anything for several weeks, possibly months. Every update downloaded
> appears in the "The following updates did not install" box once the yellow
> shield of doom pops up. It's infuriating, the error code revealed nothing
> that I didn't already know, namely that updates didn't install.
>
> Matt.
> "PA Bear [MS MVP]" wrote:
>
>> Windows version? Which updates?
>>
>> Previous discussions about the error:
>> http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80004002+%2B+mvp&start=0&scoring=d&hl=en
>>

[Prof Lombardo]

Many thanks, decided to try all three and I'm now up and running

Best Wishes
Matt.