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Updates for Vista no install

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jefnel

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Oct 17, 2007, 12:04:01 AM10/17/07
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It has been 3 or 4 weeks now and I am not able to install windows updates.
Right now it says I have 2 updates to install but just hangs there. The green
bar goes across but never installs the updates. What do you think?
--
me

TaurArian

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Oct 17, 2007, 1:09:01 AM10/17/07
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Try the Bits Repair Tool and see if that helps -

http://www.microsoft.com/downloads/details.aspx?FamilyID=2829e460-4045-435b-b165-2c1496cd94a4&DisplayLang=en
(Vista 32 bit/x86 version)
or
http://www.microsoft.com/downloads/details.aspx?FamilyID=c9e36415-e97b-46a6-ab7e-4f89fff4d8af&DisplayLang=en
(Vista 64 bit/x64 version)

jefnel

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Oct 17, 2007, 1:35:03 AM10/17/07
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Thanks. Tried it and said BIT not required.
--
me

TaurArian

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Oct 17, 2007, 1:41:00 AM10/17/07
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Any error codes?

jefnel

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Oct 17, 2007, 1:57:01 AM10/17/07
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I was getting an erorr code a couple of weeks ago. I didn't write it down. I
no longer get an erorr code it just hangs. I was hoping it would since I had
some time to try and figure this out tonight.
--
me

TaurArian

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Oct 17, 2007, 2:39:01 AM10/17/07
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Open Windows Update and review your history.
Locate the update/s that have failed to install (you can view further
information about the failed update/s by double-clicking the update )

Also note that you can start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

jefnel

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Oct 17, 2007, 1:51:02 PM10/17/07
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This morning I tried the updates again and they installed. as soon as it was
done a ballon poped up saying windows can't check for updates. I clicked on
windows updates again and now get erorr code 80073712. This is the same code
I was getting before.
--
me

PA Bear

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Oct 17, 2007, 4:58:52 PM10/17/07
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The "Windows Features" dialog box is empty in Windows Vista, or you receive
an error message that includes the following code when you try to use
Windows Update: "0x80073712":
http://support.microsoft.com/kb/931712/en-us

Also see this archived thread:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/67fe56bf2510f54f/29f91fe961acfa99
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

jefnel wrote:
> This morning I tried the updates again and they installed. as soon as it
> was
> done a ballon poped up saying windows can't check for updates. I clicked
> on
> windows updates again and now get erorr code 80073712. This is the same
> code
> I was getting before.
>

TaurArian [MS-MVP]

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Oct 17, 2007, 5:54:05 PM10/17/07
to
Adding:
80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
Windows Update file corruption. Delete the file pending.xml under C:\windows\winsxs and
install the windows update agent 3.0 from
AgentWindows, x86-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe
Windows, x64-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x64.exe

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"jefnel" <jef...@discussions.microsoft.com> wrote in message
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jefnel

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Oct 17, 2007, 5:59:02 PM10/17/07
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It goes thru the process of searching for updates and then says Windows can’t
search updates and gives the error code code80073712. This seemed to happen
after reading about the stealth windows updates.
--
me

PA Bear

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Oct 17, 2007, 7:57:00 PM10/17/07
to
I understand. See TauArian's reply and see the links I posted in my first
reply.

jefnel wrote:
> It goes thru the process of searching for updates and then says Windows

> can’t search updates and gives the error code code80073712. This seemed


> to happen after reading about the stealth windows updates.
>

jefnel

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Oct 19, 2007, 2:19:07 PM10/19/07
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Thanks for the help. Still not working. I put an email to MS support.
--
me

TaurArian [MS-MVP]

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Oct 19, 2007, 6:11:45 PM10/19/07
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Please report back with any solution to the problem as it may assist others who are having
the same problems.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"jefnel" <jef...@discussions.microsoft.com> wrote in message

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