Windows 7: Windows Update fails w/ 0x80072F8F, IE cannot access HTTPS
Kevin
other people's systems that were broken in creative ways (in the
heyday of WinXP spyware). I know my way around most Windows
troubleshooting techniques and tools and this one has me really
stumped (and it's on MY computer!).
Symptoms:
Windows Update Fails: Code 80072F8F
IE8 and IE9, any https/ssl page: Cannot Display Page
Picasa login to Gmail (to send photos) fails: HttpSendRequestEx failed
(-2146893051) - https://www.google.com/accounts/ClientAuth [12]
Event Viewer shows clean application and system logs
Norton Anti-Virus (seems to be related for many people) has never been
on this system
Firefox and Google Chrome work perfectly fine, as well as most other
programs that don't seem to embed Internet Explorer (and thus probably
leverage more Windows infrastructure)
Tools run/steps taken that DID NOT SOLVE THE PROBLEM
Verify (also changed and set back) System Clock in Windows and BIOS
Windows Update Troubleshooter
IE "Diagnose Connections"
Run Windows Update as Administrator
Clean Boot w/ non-MS services, startups disabled
Update to win7 sp1
Update to IE 9
sfc /scannow
Disable UAC
Disable Windows Firewall
Update to latest AVG Free
AVG Free Rootkit Scan
Uninstalled AVG Free
ComboFix
MalwareBytes
Kaspersky tdsskiller
MS System Update Readyness Tool
Clear root certificates from registry (can't remember MS KB#)
MS Root Certificates Update
MS Automated Troublehsooting Tool
MS Fix It 50191
MS Fix It 50202
MS Fix It 50528
MS Fix It 50531
Reset IE Settings
Disable certificate revocation checking
Ensure nothing in IE blocked zone
Ensure Windows Update in IE trusted zone
...probably forgetting some others, please suggest things to try!
I'd really love some advice as I haven't been involved in fixing
issues like this in a long time. I love the Fix It's (soo much easier
than doing it all by hand); I just wish they actually fixed my issue!
Thanks!
-Kevin
Peter Foldes
ERROR_INTERNET_SECURE_FAILURE ErrorClockWrong
One or more errors were found in the Secure Sockets Layer (SSL) certificate
sent by the server.
http://www.updatexp.com/0x80072f8f.html
Make sure that the time and date including Internet Zone are correct on your
computer.
You may have to reboot after synchronizing your computer's time etc.
Check the date on your computer.
Start button || Control Panel || Clock || Language || Region
Then click Date and Time - make sure that the date and time are correct.
(Provide the Administrator password or confirmation if prompted to do so.)
Windows Update error 80072f8f
http://windowshelp.microsoft.com/Windows/en-US/Help/bc1393cf-9f9c-79c7-0f91-9337c2c412341033.mspx
Error message when you search for updates in Windows Vista: "Windows could
not search for new updates (Code 80072F8F)"
http://support.microsoft.com/kb/929458
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
"Kevin" <kwo...@gmail.com> wrote in message
news:c212ded6-c7dd-43d4...@34g2000pru.googlegroups.com...
Kevin
> . 0x80072F8F -2147012721
> ERROR_INTERNET_SECURE_FAILURE ErrorClockWrong
> One or more errors were found in the Secure Sockets Layer (SSL) certificate
> sent by the server.
>
> http://www.updatexp.com/0x80072f8f.html
>
> Make sure that the time and date including Internet Zone are correct on your
> computer.
> You may have to reboot after synchronizing your computer's time etc.
>
> Check the date on your computer.
>
> Start button || Control Panel || Clock || Language || Region
>
> Then click Date and Time - make sure that the date and time are correct.
>
> (Provide the Administrator password or confirmation if prompted to do so.)
>
>
> Error message when you search for updates in Windows Vista: "Windows could
> not search for new updates (Code 80072F8F)"http://support.microsoft.com/kb/929458
>
> --
> Peter
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Kevin" <kwo...@gmail.com> wrote in message
>
> news:c212ded6-c7dd-43d4...@34g2000pru.googlegroups.com...
>
> >I worked for several years in the IT industry fixing a variety of
> > other people's systems that were broken in creative ways (in the
> > heyday of WinXP spyware). I know my way around most Windows
> > troubleshooting techniques and tools and this one has me really
> > stumped (and it's on MY computer!).
>
> > Symptoms:
> > Windows Update Fails: Code 80072F8F
> > IE8 and IE9, any https/ssl page: Cannot Display Page
> > Picasa login to Gmail (to send photos) fails: HttpSendRequestEx failed
As mentioned, I have already verified the system clock settings and
that did not resolve it. This was the very first thing I attempted.
Please read the list of items I have tried before responding
suggesting the same things. I am coming to this list for help because
two days' of searching the internet and trying every seemingly
relevant solution has not yet yielded results.
-Kevin
MowGreen
Is FIPS Enabled ?
# Administrative Tools, Local Security Policy.
# In Local Security Settings, expand Local Policies, and then click
Security Options.
# Under Policy in the right pane, double-click System cryptography: Use
FIPS compliant algorithms for encryption, hashing, and signing, and then
click Disabled.
If no joy, have you tried renaming the *Catroot2* (NOT Catroot)
subfolder after stopping the Cryptographic Service and then restarted
the system ?
If the system still fails to connect to the update servers after doing
the above try rebuilding the winsock stack from an Elevated Command
Prompt and then reboot - netsh reset winsock
Also, check the LAN settings in Internet Options > Connections > LAN
settings > If 'Automatically detect settings' is checked, uncheck it.
If it's unchecked, check it.
Microsoft continually mentions a proxy server can be the cause of the
0x80072F8 return code. Does netsh winhttp showproxy show any such
proxy ?
And, finally, what happens when you try to manually update from the MS
Download Center ?
Since the other browsers function properly then it's safe to assume that
this an OS issue. Has the issue always been present or did it start to
occur after installing software/hardware ?
MowGreen
================
*-343-* FDNY
Never Forgotten
================
"Security updates should *never* have *non-security content* prechecked