Trouble with automatic updates

[Daraikan]

Hello,

My windows update is unable to "update important files and services while
the system is using them" (loosely translated from Norwegian). No matter how
many times I restart my computer, I always get the same message, hence my
version of Windows Vista has been unable to update itself for a few weeks,
which can't possibly be healthy. Is there any way to fix this, or at least to
see what "files and services" the bugger wants to update, so I can close them
before restarting the computer?

Regards

[MowGreen [MVP]]

The system is attempting to install the required software components so
that it can continue to update.
Suggest you try this, Daraikan ... go here and download and *save* the
latest Version of the Windows Update Agent [WUA] from the links provided
on this page:

http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1172

The system is either 32 or 64 bit. If you don't know for sure, then run
msinfo32 from Start > Run.
Look in the right frame for either x86 or x64

After the download completes, close all open programs and browsers.
*Move* the saved WUA executable, windowsupdateagent30-xXX.exe to
C:\ [ it will either be windowsupdateagent30-x86, or x64 ]

*** Disconnect the system from the net/network.
Completely DISABLE all installed antivirus/security suites/anti-malware
software for now. ***

Click Start Search, type in
command
Click the Search orb or press Enter
*RIGHT* click command, choose 'Run as administrator'
Follow the prompts
At the Command Prompt type in the below *exactly* as written, pressing
Enter after *each command*

net stop wuauserv
net stop bits
c:\windowsupdateagent30-x86.exe /wuforce
net start wuauserv
exit

Reboot the system. [NOTE: if the system is x64, then substitute that for
x86]

*** Prior to reconnecting the system, reenable the installed
antivirus/security suites/anti-malware software ***

Now try and update the system from the Windows Update icon in the
Control Panel.

If not, copy and paste the last 50 or so lines from the
WindowsUpdate.log, located in WINDOWS, into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[Daraikan]

Tried the update agent, but it's still unable to install the updates. Might
be something in here:

***********
2008-09-01 15:02:24:666 1024 ce8 DnldMgr Contacting regulation server for 1
updates.
2008-09-01 15:02:24:713 1024 ce8 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-09-01 15:02:24:806 1024 ce8 Misc Microsoft signed: Yes
2008-09-01 15:02:24:806 1024 ce8 DnldMgr Regulation server path:
http://update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-09-01 15:02:25:181 1024 708 AU # Reconnecting download for 1 updates
2008-09-01 15:02:25:181 1024 708 AU # Reconnected 1 pending download calls
2008-09-01 15:02:25:181 1024 708 AU Setting AU scheduled install time to
2008-09-02 01:00:00
2008-09-01 15:02:25:243 1024 708 AU WARNING: GetPostRebootResults failed,
error = 0x80070005
2008-09-01 15:02:25:243 1024 708 AU AU setting pending client directive to
'Download Progress'
2008-09-01 15:02:25:274 1024 708 AU AU finished delayed initialization
2008-09-01 15:02:25:274 1024 c AU AU setting pending client directive to
'Reboot Pending'
2008-09-01 15:02:25:274 1024 c AU #############
2008-09-01 15:02:25:274 1024 c AU ## START ## AU: Search for updates
2008-09-01 15:02:25:274 1024 c AU #########
2008-09-01 15:02:25:290 1024 c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {EBF0EEEC-561D-4201-A123-30CED5CF3E95}]
2008-09-01 15:02:27:817 1024 ce8 DnldMgr Per-Update:
bf67eacc-5adb-4068-b160-2a89eb8970cf at rate 3000
2008-09-01 15:02:27:817 1024 ce8 DnldMgr * Regulation call complete.
0x00000000
2008-09-01 15:02:27:817 1024 ce8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {BF67EACC-5ADB-4068-B160-2A89EB8970CF}.103] ***********
2008-09-01 15:02:27:817 1024 ce8 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
BF67EACC-5ADB-4068-B160-2A89EB8970CF is "PerUpdate" regulated and can NOT
download. Sequence 4501 vs AcceptRate 3000.
2008-09-01 15:02:27:817 1024 ce8 DnldMgr * Update is not allowed to
download due to regulation.
2008-09-01 15:02:27:817 1024 ce8 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
BF67EACC-5ADB-4068-B160-2A89EB8970CF is "PerUpdate" regulated and can NOT
download. Sequence 4501 vs AcceptRate 3000.
2008-09-01 15:02:27:817 1024 7b8 AU AU checked download status and it
changed: Downloading is paused
2008-09-01 15:02:28:051 1024 ce8 DnldMgr *********** DnldMgr: New download
job [UpdateId = {BF67EACC-5ADB-4068-B160-2A89EB8970CF}.103] ***********
2008-09-01 15:02:28:051 1024 ce8 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
BF67EACC-5ADB-4068-B160-2A89EB8970CF is "PerUpdate" regulated and can NOT
download. Sequence 4501 vs AcceptRate 3000.
2008-09-01 15:02:28:051 1024 ce8 DnldMgr * Update is not allowed to
download due to regulation.
2008-09-01 15:02:28:051 1024 ce8 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
BF67EACC-5ADB-4068-B160-2A89EB8970CF is "PerUpdate" regulated and can NOT
download. Sequence 4501 vs AcceptRate 3000.
2008-09-01 15:02:28:051 1024 ce8 Agent *************
2008-09-01 15:02:28:051 1024 ce8 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-01 15:02:28:051 1024 ce8 Agent *********
2008-09-01 15:02:28:051 1024 ce8 Agent * Online = No; Ignore download
priority = No
2008-09-01 15:02:28:051 1024 ce8 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2008-09-01 15:02:28:051 1024 ce8 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-01 15:02:28:051 1024 ce8 Agent * Search Scope = {Machine}
2008-09-01 15:02:31:608 1024 ce8 Driver DriverUtil marking
{50BEB63D-0343-4059-88C0-E6AE726ECF0B}.100 e_detectionStateInstallable
2008-09-01 15:02:31:608 1024 ce8 Driver Matched driver to device
PCI\VEN_10DE&DEV_07DC&SUBSYS_E03A1631&REV_A2
2008-09-01 15:02:31:608 1024 ce8 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-09-01 15:02:31:608 1024 ce8 Driver Calculated driver attributes as
0x00000000
2008-09-01 15:02:40:259 1024 c AU Launched new AU client for directive
'Reboot Pending', session id = 0x1
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{50BEB63D-0343-4059-88C0-E6AE726ECF0B}.100 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent Update
{DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
supersedence
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{8162EB82-1A8D-4744-85B6-E06816B3A0A5}.100 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent Update
{86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential
supersedence
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{2470E441-42FA-4397-B6AE-9E5498F47962}.103 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{9EBD1879-314B-4804-B08E-7237882AC16F}.106 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{79902125-4117-4E8E-860C-E985E5E5653F}.104 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{A980D794-9CCF-45D3-A897-3A5C8AE9A145}.100 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{1F14AC0B-0F38-4E4A-A606-B3A2EBD72244}.100 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent Update
{3FBFAF12-C278-4255-B122-CB1DF7F84B3A}.106 is pruned out due to potential
supersedence
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{3094C6A1-DABB-41E0-BB26-07B281FAC090}.103 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent Update
{B66D353C-06F3-412C-B10F-05989449C3FD}.100 is pruned out due to potential
supersedence
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{630CC5DB-DCA2-46CB-87DC-016AD31950EA}.100 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{51BDD3D2-C81B-41D3-98CC-C8325152D590}.102 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{22117536-789A-4A34-B982-346595EF0B3C}.101 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{3EE8157D-8C29-4AB2-827C-53AEF51AF4C4}.101 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{609A7B71-DB3B-4FEE-9954-072192AEA663}.102 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{5F53A02F-39BD-4D11-8E52-C36ADE3C8C00}.105 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{6D9E51F5-CFA0-4DC3-86D8-5019D6F115B3}.103 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{FA78AD7C-EF61-4034-91BD-9A26AF9AA1B9}.104 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{64A82FB2-DCAF-4068-98D2-55709C3E1462}.102 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{8D79EC47-5110-42B8-8009-D740F2995585}.105 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{FD447DBB-FF91-45B8-967D-4688AC0C97B9}.103 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{5284F06D-95FC-427C-9233-10ECD0489019}.105 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Added update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 to search result
2008-09-01 15:02:42:131 1024 ce8 Agent * Found 21 updates and 46
categories in search; evaluated appl. rules of 643 out of 1126 deployed
entities
2008-09-01 15:02:42:162 1024 ce8 Agent *********
2008-09-01 15:02:42:162 1024 ce8 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-09-01 15:02:42:162 1024 ce8 Agent *************
2008-09-01 15:02:42:162 1024 7b8 AU >>## RESUMED ## AU: Search for updates
[CallId = {EBF0EEEC-561D-4201-A123-30CED5CF3E95}]
2008-09-01 15:02:42:162 1024 7b8 AU # 21 updates detected
2008-09-01 15:02:42:162 1024 ce8 Report REPORT EVENT:
{7F255BAB-AC16-4A77-971E-BFA0EB96ADF6} 2008-09-01
15:02:25:243+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ‎2. ‎september ‎2008 at 03:00: - Oppdatering for Windows Vista
(KB950125) - Akkumulert oppdatering for Media Center for Windows Vista
(KB950126) - Sikkerhetsoppdatering for Windows Mail for Windows Vista
(KB951066) - Oppdatering for Windows Vista (KB951978) - Akkumulert
sikkerhetsoppdatering for ActiveX Killbits for Windows Vista (KB953839) -
Oppdatering for Windows Vista (KB952287) - Oppdatering for søppelpostfilteret
i Windows Mail [august 2008] (KB905866) - Sikkerhetsoppdatering for Windows
Vista (KB951376) - Akkumulert sikkerhetsoppdatering for Internet Explorer 7
på Windows Vista (KB953838) - Oppdatering for Windows Vista (KB955020) -
Oppdatering for Windows Vista (KB950124) - Sikkerhetsoppdatering for Windows
Vista (KB950974) - Oppdatering for Windows Vista (KB951072) -
Sikkerhetsoppdatering for Windows Vista (KB950582) - Oppdatering for Windows
Vista (KB952709) - Sikkerhetsoppdatering for Windows Vista (KB953733)
2008-09-01 15:02:42:225 1024 7b8 AU #########
2008-09-01 15:02:42:225 1024 7b8 AU ## END ## AU: Search for updates
[CallId = {EBF0EEEC-561D-4201-A123-30CED5CF3E95}]
2008-09-01 15:02:42:225 1024 7b8 AU #############
2008-09-01 15:02:42:225 1024 7b8 AU Setting AU scheduled install time to
2008-09-02 01:00:00

Apparently, it's sceduled to install a load of updates tomorrow, so this
could be interesting.

[MowGreen [MVP]]

The updates are downloaded and awaiting the scheduled installation time.
Suggest you either disconnect the system prior to the installation time
and disable the installed antivirus/security suite/anti-malware software
or, do those steps now, and then restart the system down and choose to
install the updates on the restart.
Hopefully, that will allow all the updates to install without issue,
Daraikan.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[Daraikan]

That bit resulted in a bit progress, now I got one update installed. Ended up
with yet another "Windows update cannot update the files and services while
the system is using them. Save all open files and restart the computer." Kind
of weird that it can only install updates on the time of the scheduled
install. And bad too, as I've got a list of important and recommended updates
listed as "waiting" in the update log. I reckon I'll see if this can work
sometime I've got a bit more time to try out the scheduled timings.

Thanks,
Darai.

[Harry Johnston [MVP]]

Daraikan wrote:

> Kind
> of weird that it can only install updates on the time of the scheduled
> install.

Have you tried using the Windows Update control panel?

Harry.

[MowGreen [MVP]]

>> Ended up with yet another "Windows update cannot update the files and services while
>> the system is using them. Save all open files and restart the computer."

The installation of the updates sometimes is dependent on updating
components or system components first. Without knowing which update
installed first all I could offer would be guesses, Daraikan.

First guess is that this is the update that needed to install
independently of the others: MS08-049: Vulnerability in Event System
could allow remote code execution
http://support.microsoft.com/kb/950974

Since the Event log logs the installation of the updates, perhaps that
is one that needed to be installed first and the system restarted to
allow it's files, which are in use, to be updated.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[Daraikan]

I've checked through the Windows Update control panel, but there really
aren't much helpful thingies in there. The updates still can't be finished
due to other files being in use.

Downloaded the kb950974 update for Vista and I am pretty sure that it is in
fact Vista I am using, but I got a pop up saying that "The update is not
valid for the system" ("oppdateringen gjelder ikke for systemet"). The way I
see it, I am sort of running out of options here, but I am grateful of the
possible solutions you are giving me.

Is it possible that there is something wrong with my version of Windows Vista?

Regards,
Daraikan.

[PA Bear [MS MVP]]

Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/bf6c037f5b6f6e9b

[To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.]

Mysteriously enough, the error is telling you that the update has already
installed.

Please state your current Windows version (e.g., Vista; Vista SP1).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Daraikan]

I am currently using Windows Vista SP1.

Regards,
Daraikan.

[PA Bear [MS MVP]]

And did you install Vista SP1 via Windows Update or manually?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running in the background when you
installed Vista SP1?

NB: Unlimited installation and compatibility support for Vista SP1 is
available
at no charge through 18 Mar-09:
http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1

[Daraikan]

Vista SP1 was installed through Windows Update, with ZoneAlarm Security Suite
and Ad-Aware running in the background. I switched to using BitDefender
recently though, due to trouble with Zone Alarm.

[PA Bear [MS MVP]]

If disabling any third-party firewall and then enabling the Windows Firewall
makes any difference. If not, you may have a "horked" install of Vista SP1
due to the fact that ZA anti-virus and/or firewall and/or Ad-Aware's Guard
service were running in the background at the time. Open a free support
incident.

(I assume ZA Security has been uninstalled.)

[Daraikan]

Disabling the bitdefender firewall did not make any difference. What would
"horked" mean?

[PA Bear [MS MVP]]

Horked = bad; dirty; faulty; botched

[clp]

I've read this thread and tried diabling my mcafee firewall during install of
the activex killbits update. it still didn't install. In answer to one of
your questions, pa bear, i had to manually install the vista sp1 update. to
date, other updates have been successful. so, any ideas on how I get this
kb953839 update installed? thanks!

[PA Bear [MS MVP]]

To avoid even more confusion, please begin a new thread about your problem.
Thanks!

[sug50]

what do i do to get these updates?