0x80070002
Steve
suggested by Microsoft (and other replies from the forum) but they don't
solve the problem. It happened after i'd installed the latest updates and
started it the next day.
I'm using a 64bit Vista Home Premium version.
Thanks.
Steve
Shenan Stanley
You followed the Microsoft KnowledgeBase Article for resetting your Windows
Update components?
You scanned with several different antimalware applications to verify your
system was free of malware?
You've disabled you AV software right before trying to obtain updates?
You've verified (if you have a third party firewall solution installed) your
firewall is not the problem?
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
MowGreen
Steve,
You could try downloading, **saving**, and running the Windows Update
Readiness Tool (CheckSUR) as it was updated and released yesterday.
*PLEASE NOTE* that it's a 97 MB download
*MAKE SURE* you click the download link for Vista x64
> What Windows Update installation errors can the System Update Readiness Tool potentially address?
> The following table lists error messages that you might receive when you try to install a software
> update. These errors might be caused by a system irregularity that the System Update Readiness Tool
> might be able to resolve. However, the tool might be unable to fix all instances in which these
> errors occur.
>
> Code Error Description
> 0x80070002 ERROR_FILE_NOT_FOUND The system cannot find the file specified.
Description of the System Update Readiness Tool for Windows Vista, for
Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
When the download completes close *all* open programs and browsers.
Then run the .msu as you would an .exe.
It will take some time to run. On a VPC 25 GB .vhd of Vista SP2 it took
a tad over 17 minutes to complete it's run.
It will create similar logs at
WINDOWS\Logs\CBS\CheckSUR.log <--- this log
WINDOWS\Logs\CBS\CheckSUR.persist.log <--- this log
It also creates a subfolder in the WINDOWS directory named CheckSUR
containg all of it's .cab files.
Am fairly certain that the CheckSUR subfolder can be deleted once
CheckSUR is run as it is not technically an Installed Update.
In fact, just deleted it after the UAC prompt came up and Continue was
selected.
But, it will show as successfully installed when clicking the View
update history link on the Windows Update applet in Control Panel.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *not* have *non-security content* prechecked"
Steve
(Comodo) and antispyware (Superantispyware) are turned on or not. I've
already scaned with other softwares and i don't have any indication of
malware. And which article is for resetting your windows update component?
Not sure if i've tried that one. (a bit of information would clarify or a
link).
Thanks
Steve
Steve
Shenan Stanley
> When i press check for updates, this code pops out. I've tried the
> methods suggested by Microsoft (and other replies from the forum)
> but they don't solve the problem. It happened after i'd installed
> the latest updates and started it the next day.
>
> I'm using a 64bit Vista Home Premium version.
Shenan Stanley wrote:
> You followed the Microsoft KnowledgeBase Article for resetting your
> Windows Update components?
>
> You scanned with several different antimalware applications to
> verify your system was free of malware?
>
> You've disabled you AV software right before trying to obtain
> updates?
>
> You've verified (if you have a third party firewall solution
> installed) your firewall is not the problem?
Steve wrote:
> The windows update works fine even if the antivirus (Avira),
> firewall (Comodo) and antispyware (Superantispyware) are turned on
> or not. I've already scaned with other softwares and i don't have
> any indication of malware. And which article is for resetting your
> windows update component? Not sure if i've tried that one. (a bit
> of information would clarify or a link).
The latter is exactly what I was thinking when responding. ;-)
Now is a great time to point you to one of the easiest ways to find
information on problems you may be having and solutions others have found:
Search using Google!
http://www.google.com/
(How-to: http://www.google.com/intl/en/help/basics.html )
What you are looking for:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
I would still recommend scanning with these three applications:
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
Reboot.
Also - if I am assuming what you mean by your, "The windows update works
fine even if the antivirus (Avira), firewall (Comodo) and antispyware
(Superantispyware) are turned on or not." is the *past* and not the
*current* situation? If it s the current situation, then I would guess your
issue is fixed. ;-)
I would disable (uninstall) the third party firewall for now.
I would stop SuperAntiSpyware from running for now - except for the
interactive scan I suggest.
Right before you try to update, I would also disable your AV software.
Those are common issues with updating related to such software - even if "it
worked yesterday"...
Also - what service pack is your Windows Vista?
Steve
Steve
Shenan Stanley
> I'm also getting denied access to bits and wuauserv using cmd
> window.
And so you would, unless you ran the cmd prompt as administrator. ;-)
Steve
And may i ask how is that done so?
Shenan Stanley
> I'm also getting denied access to bits and wuauserv using cmd
> window.
Shenan Stanley wrote:
> And so you would, unless you ran the cmd prompt as administrator.
> ;-)
Steve wrote:
> And may i ask how is that done so?
Start button --> All Programs --> Accessories
Locate the Command Prompt icon.
Right-click the icon for command prompt and choose "run as administrator"...
Should be self-explanatory from there.
That's one of the things with Vista/7 - even as an administrator - you
aren't really full administrator. ;-)
MowGreen
I didn't see this in your second post until now:
> firewall (Comodo)
The Comodo firewall is the cause of the 0x80070002 error.
It has or is blocking content and/or preventing a CoCreate process from
running.
0x80070002 ERROR_FILE_NOT_FOUND
The authentication method is not supported. -
CoCreateInstance(IBackgroundCopyManager) fails with E_ACCESSDENIED
(0x80070005) in this condition
You can either uninstall Comodo, or completely disable it and all of
it's associated processes and enable the native Vista firewall, OR,
Clean boot Vista, and then rerun CheckSUR once more.
To clean boot Vista, see Step 1 here:
How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135
BTW, did you check the logs that CheckSUR created after it's run ?
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
Steve
various files when punched into the command window, it says either there's an
error or there's no such directory. As though i'm missing some of the files.
Steve
firewall on and off.
MowGreen
associated with Comodo that are running which will cause the 0x80070002
error.
Was the edition of CheckSUR that you downloaded just released on Sept.
22nd and for Vista x64 ?
From past experience dealing with Comodo and Windows updating issues, I
strongly suggest you get dump it. The native Vista firewall affords the
same protection without the updating issues.
That's your choice to make, not mine.
Steve
update just turned off on me after i'd tried the resetting method Shenan
Stanley had offer. IF you read the last post i sent, it will give you a
better idea.
Shenan Stanley
Steve wrote:
> I've tried using the resetting method for windows update but there
> are various files when punched into the command window, it says
> either there's an error or there's no such directory. As though i'm
> missing some of the files.
My Bad! (Although I think I am not the only one to have suggested this fix
for 64-bit systems, I should have looked more carefully.)
That's because you have 64-bit Windows Vista.
The instructions on that page (at least the manual ones, unsure about the
fix-it, but I should likely assume that too given the list of OSes at the
end) are for 32-bit OSes.
It would not have harmed your system in any way that I see (never harmed
mine - 64-bit as well.) So we should probbaly just proceed from there.
What to do now?
Download and install and use this:
http://support.microsoft.com/kb/947821
Specifically the link near the bottom that reads:
"Download the System Update Readiness Tool for x64-based Systems
(KB947821)[September 2009] package now." (
http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 )
Yeah - pretty sure that one is for 64-bit systems. ;-) Hopefully that is
the right download. I'd toss it up between that one and this one:
Download the System Update Readiness Tool for Windows 7 Release Candidate
for x64-based Systems (KB947821) package now. (
http://download.microsoft.com/download/D/8/6/D8621C7B-B5FC-46F7-B3A2-02791C2533EA/Windows6.1-KB947821-x64-RC.msu )
One will run fine, the other might tell you it is not for your system. Both
are *for* 64-bit OSes.
It will write two log files...
- %SYSTEMROOT%\Logs\CBS\CheckSUR.log
- %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
You might look through those after running the tool.
Strange that the Windows Update fix-it is not for 64-bit systems. Apologies
for that!
MowGreen
*Strongly suggest* that the OP *NOT* download CheckSUR for Windows 7 RC
as the included .cab files contain .cat, .manifest, and .mum files
*only* for Win 7 RC.
The below release is intended for the following x64 OSes:
> System Requirements
>
> * Supported Operating Systems: Windows Server 2008; Windows Server 2008 Service Pack 2; Windows
> Vista 64-bit Editions Service Pack 1; Windows Vista Service Pack 2
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
MowGreen
Did you try a Clean boot and then run CheckSUR ?
Was the release of CheckSUR that you downloaded released on Sept. 22nd
and for *Vista x64* ?
If yes, suggest you try running sfc /scannow from an Elevated Command
Prompt ( Click the Start orb; in the Start Search field type in
cmd
*Right* click cmd.exe under Programs and choose 'Run as administrator'
Follow the UAC prompt and then click Continue )
At the prompt type in the below and then press Enter
sfc /scannow
Does the System File Checker run ?
If yes, what did it report ?
How to Repair and Verify the Integrity of Vista System Files with System
File Checker
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
Steve
Steve
MowGreen
Did you try a Clean boot and then run CheckSUR ?
Was the release of CheckSUR that you downloaded released on Sept. 22nd
and for *Vista x64* ?
If yes, suggest you try running sfc /scannow from an Elevated Command
Prompt ( Click the Start orb; in the Start Search field type in
cmd
*Right* click cmd.exe under Programs and choose 'Run as administrator'
Follow the UAC prompt and then click Continue )
At the prompt type in the below and then press Enter
sfc /scannow
Does the System File Checker run ?
If yes, what did it report ?
How to Repair and Verify the Integrity of Vista System Files with System
File Checker
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"