KB973525

[Naz]

I use automatic updating and the update (Cumulative Security Update for
ActiveX Killbits for Windows Vista (KB973525) has failed 27 times on the
install. I tried downloading this update to my desktop from the Windows
Updates site and then manually run the install. It said that my system
doesn't need it.

I'm confused. Should I just ignore the continuous 'failed' 'failed' 'failed'
that keeps ocurring? I'm by no means a techie. So please bear with me.

I'm using Windows Vista Business SP1 - 32 bit operating system

Thank you all
--
Rizan

[PA Bear [MS MVP]]

See the "How to obtain help" section of
http://support.microsoft.com/kb/973525

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020) in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB973525).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[Naz]

Thanks Bear. Called them but still no further ahead. I have 2 Laptops both
with the same operating system. I checked and the update was successful on
one of them so I'm checking to see what changes I made to the other one in
the last 2 weeks. Thanks again.
--
Rizan

> .
>

[PA Bear [MS MVP]]

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Naz wrote:
> Thanks Bear. Called them but still no further ahead. I have 2 Laptops both
> with the same operating system. I checked and the update was successful on
> one of them so I'm checking to see what changes I made to the other one in
> the last 2 weeks. Thanks again.
>

[Naz]

Thanks again PA. I'll follow up on these and post after I'm done. Take care
and c ya.
--
Rizan

"PA Bear [MS MVP]" wrote:

> .
>