error code 80073712

8pin824

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Jan 15, 2008, 7:17:00 PM1/15/08

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I keep getting this error when i try to search for updates anyone help?

TaurArian

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Jan 16, 2008, 2:34:36 AM1/16/08

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80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
Windows Update file corruption.

Delete the file pending.xml under C:\windows\winsxs

and/or

Reinstall the Windows Update Agent

Windows, x86-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe

Windows, x64-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x64.exe

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"8pin824" <8pi...@discussions.microsoft.com> wrote in message
news:05971D0F-BB5E-49D5...@microsoft.com...

x96merrill3

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Jan 20, 2008, 1:08:01 PM1/20/08

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Thank you thank you thank you. Deleting pending.xml did the trick!

Josh Carroll

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Feb 2, 2008, 10:28:00 PM2/2/08

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That's the BEST explanation of this error code that I've seen yet. My system
doesn't have a "windows:\winsxs\pending.xml", so I simply tried to reinstall
the WUA 3.0. It made it about 75% through the installation, then it quit
with (you guessed it) error code 80073712.

Thoughts?

tiberiusrex

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Feb 7, 2008, 9:45:00 AM2/7/08

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Tried deleting the file pending.xml as suggested,but was told I did not have
authority to do so and I am set up as sole Administrator on my system. Tried
to reinstall the update file, but it failed with same error code 80073712.
Any suggestions? Tiberiusrex

Alicia

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Feb 9, 2008, 8:32:00 PM2/9/08

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i also have the same issue with being the admin on my computer and it still
not letting me delete the file. i would also like to know what to do next????/

Peanutt70

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Feb 13, 2008, 7:01:04 AM2/13/08

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Hi TaurArian,
It would seem I am suffering a similar fate.... No pending.xms file in my
winsxs folder and I have tried re-installing the update agent and although it
seemed to instal on my machine, I still get the same error when I try the
windows update.
Any ideas would be greatly appreciated.
Peanutt70

Ma@discussions.microsoft.com Roy Ma

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Feb 21, 2008, 2:30:00 AM2/21/08

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The advises that TaurArian provide that is correct, but if you are fail to
remove to "pending.xml"
You may copy the following script and save as a batch file (.bat), then
execute it.
===========================================
takeown /f C:\Windows\winsxs\pending.xml

cacls C:\Windows\winsxs\pending.xml /G administrators:F
===========================================
remarks: your user account should be in the administrators group.

after that, install the "Windows Update Agent "

Windows, x86-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe

Windows, x64-based systems
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x64.exe

restart your computer and try the windows update again.
Hope this help

Roy

Mightymouse

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Mar 30, 2008, 10:57:01 AM3/30/08

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"Roy Ma" wrote:

> I tryed saving that code as a bat file but it still didn't let the installer finish i got to about 75% like the other guy and had the same error code is there anything else than can be done or do i have to just reinstall windows?

gwon

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Aug 21, 2008, 9:54:01 AM8/21/08

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I had to do this for cleanup.xml that was lingering in my winsxs directory,
then
I could install the agent. But I still can't install the updates. Two of
the three complete, but don't disappear from the list. The other still fails
to install...

Things have really changed for the worse in this auto update business...

W2Nixon

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Sep 20, 2008, 6:39:00 AM9/20/08

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I keep getting this message also. When I tried to delete the pending.xml
file - I found out that I did not have the security permissions to do it.
Is there a way around this? Only the "trust advisor" has full security
control over the file.

Thanks,

WWN.

Sharree&Donald

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Sep 29, 2008, 4:32:00 PM9/29/08

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I ma not used to this Vista and i keep doing what it tells me to and i still
have 27 files that are important and it will not up date I have never had
this trouble until I got Vista,please can someone help. thank you

Sultan

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Jan 12, 2009, 3:33:00 AM1/12/09

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error code 80073712 - can not delete the pending.xml and still canot install
updates

jbpichu

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Feb 7, 2009, 12:20:01 AM2/7/09

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right click the batch file and click "Run as administrator." Then it should
say success.

with downloads!@discussions.microsoft.com frustrated with downloads!

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Jul 10, 2009, 4:30:15 PM7/10/09

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I have x32 bit. Where do I get that download?

margaret

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Jul 12, 2009, 4:48:49 PM7/12/09

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I operate on a 64-bit Vista Home Premium with Service Pack 1. Everytime I
try to install updates, I get this code. I've tried all the troubleshooting
from Microsoft website, but no good. Microsoft sent a Vista Service Pack 2
disc to install, but can't do that either if I can't install/check for
updates. help!

PA Bear [MS MVP]

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Jul 12, 2009, 5:40:48 PM7/12/09

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80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
Windows Update file corruption.

Give the automated FixIt here a whirl:
http://support.microsoft.com/kb/971058
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

T@discussions.microsoft.com PAPA T

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Jul 12, 2009, 6:51:01 PM7/12/09

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"TaurArian" wrote:

> so what kind of "pending.xml" am I looking for there's a hundred different files and they all don't seem to be a pending update. please give me an example aka the updates im trying to install are (KB958687) WindowsUpdate_dt000, and (KB968537) THANKS

PA Bear [MS MVP]

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Jul 12, 2009, 7:01:13 PM7/12/09

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To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.

Or you could just see the "How to obtain help..." section of
http://support.microsoft.com/kb/958687

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

PAPA T wrote:
<snip>

margaret

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Jul 12, 2009, 7:15:01 PM7/12/09

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Thanks PA Bear, but still a no go. Same error code still showing up.

Ǝиçεl

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Jul 12, 2009, 8:14:01 PM7/12/09

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Hello Margaret,

Last Review: May 30, 2009
Description of the System Update Readiness Tool for Windows Vista, for
Windows Server 2008, for Windows Server 2008 R2 Release Candidate, and for
Windows 7 Release Candidate
<http://support.microsoft.com/kb/947821/en-us>
--

Last Review: January 9, 2008 -
The "Windows Features" dialog box is empty in Windows Vista, or you receive
an error message that includes the following code when you try to use Windows
Update: "0x80073712"
<http://support.microsoft.com/kb/931712>

Good luck
-=-

PA Bear [MS MVP]

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Jul 12, 2009, 8:19:47 PM7/12/09

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See the reply by Ангел, pointing you to
http://support.microsoft.com/kb/947821

margaret

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Jul 12, 2009, 9:41:02 PM7/12/09

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Tried all the suggestions you suggested...still no good. Thanks-
Margaret

margaret

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Jul 12, 2009, 9:44:02 PM7/12/09

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Thanks PA Bear. tried what both of you suggested...still no good. At this
point, I've put a request in directly to Microsoft. They claim they'll
contact me within one business day. Thanks again for your help. Any other
suggestions are worth a try, but I probably won't check if you respond to
this until tomorrow (east coast).

Margaret

apo

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Jul 12, 2009, 11:57:01 PM7/12/09

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my erro on my computer@discussions.microsoft.com update my erro on my computer

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Jul 12, 2009, 11:59:01 PM7/12/09

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spawn2918

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Jul 21, 2009, 10:48:24 AM7/21/09

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If you cannot delete the pending.xml file, go into the security for the file,
change ownership from "system" to your account. then make sure you have full
rights to the file.

"PA Bear [MS MVP]" wrote:

PA Bear [MS MVP]

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Jul 21, 2009, 11:07:05 AM7/21/09

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Why are you replying to my post?

dude

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Sep 17, 2009, 9:31:16 PM9/17/09

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how do I delete the pending?

"TaurArian" wrote:

> 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
> Windows Update file corruption.
>

TaurArian

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Sep 18, 2009, 1:13:29 AM9/18/09

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Error message when you try to install updates from the Windows Update or
Microsoft Update Web site: "0x80073712"
http://support.microsoft.com/kb/957310

Description of the System Update Readiness Tool for Windows Vista

http://support.microsoft.com/kb/947821

80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

Windows Update file corruption.

Delete the file "pending.xml" which is in this folder: C:\windows\winsxs

dude wrote:
:: how do I delete the pending?

marinecorpwife8

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Sep 24, 2009, 5:16:02 PM9/24/09

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i keep getting this error for a single update.
i have tried many things. i do not have that pending file in my winsxs
folder at all, i think i already deleted it. and if i were to reinstall
windows update i dont really know what my system is. i have an inspiron 1420,
intel core 2 duo, with vista.

please helppp me. this is getting so so so annoying! ive been on multiple
sites and nothing helps!

PA Bear [MS MVP]

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Sep 24, 2009, 5:51:46 PM9/24/09

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what update?

MowGreen

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Sep 24, 2009, 6:14:20 PM9/24/09

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From: Description of the System Update Readiness Tool for Windows Vista,
for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821

> The following table lists error messages that you might receive when you try to install a software
> update. These errors might be caused by a system irregularity that the System Update Readiness Tool
> might be able to resolve. However, the tool might be unable to fix all instances in which these
> errors occur.

0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT
The component store is in an inconsistent state.

@ marinecorpwife ... suggest you download and save the Windows Update
Readiness Tool (CheckSUR) -
For Vista and Windows 7 x86 [32bit]
http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293

Please *note* that it is a 97 MB download.

Once the download completes close all open programs and browsers.
Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it as
you would an .exe file.
It will take some time to run.
When it's done, the error should be resolved.
If not, open the log that CheckSUR created located at

WINDOWS\Logs\CBS\CheckSUR.log <--- this log

copy and paste it's contents into your next post, please.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

PA Bear [MS MVP] wrote:

marinecorpwife8

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Sep 24, 2009, 6:34:03 PM9/24/09

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the update that i put as the subject.... error code 80073712

MowGreen

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Sep 25, 2009, 12:27:10 PM9/25/09

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From: Description of the System Update Readiness Tool for Windows Vista,
for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821

" The following table lists error messages that you might receive when
you try to install a software update. These errors might be caused by a
system irregularity that the System Update Readiness Tool might be able
to resolve. However, the tool might be unable to fix all instances in
which these errors occur. "

0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT
The component store is in an inconsistent state.

@ marinecorpwife ... suggest you download and save the Windows Update
Readiness Tool (CheckSUR) -
For Vista and Windows 7 x86 [32bit]
http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293

Please *note* that it is a 97 MB download.

Once the download completes close all open programs and browsers.
Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it as
you would an .exe file.
It will take some time to run.
When it's done, the error should be resolved.
If not, open the log that CheckSUR created located at

WINDOWS\Logs\CBS\CheckSUR.log <--- this log

Copy and paste it's contents into your next post, please.

Tae Song

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Sep 27, 2009, 2:57:33 AM9/27/09

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"marinecorpwife8" <marinec...@discussions.microsoft.com> wrote in
message news:4B1E9D5D-0565-4225...@microsoft.com...

Click Start
Type CMD
Right-click CMD.EXE
Select Run as Administrator

Type DEL C:\Windows\Log\CBS\CBS.log (don't worry, a persistant copy is
stored in CBS_persist.log
Type SFC /SCANNOW

It should come back with an error message...
Windows Resource Protection found corrupt files but was unable to fix some
of them.

If it doesn't say it was unable to fix some of them then you can stop here
and ignore the following as it won't help you.

Type FINDSTR /C:"repair" C:\Windows\Log\CBS\CBS.log

You should get an output that looks something like this. Your output maybe
different.

2009-09-27 02:02:22, Info CSI 00000142 [SR] Cannot
repair member file [l:24{12}]"AuthFWGP.dll" of Networking-MPSSVC-Admin,
Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture
neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35},
Type neutral, TypeName neutral, PublicKey neutral in the store, hash
mismatch

2009-09-27 02:02:22, Info CSI 00000142 [SR] Cannot
repair member file [l:24{12}]"AuthFWGP.dll" of Networking-MPSSVC-Admin,
Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture
neutral, VersionScope =1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35},
Type neutral, TypeName neutral, PublicKey neutral in the store, hash
mismatch

You might want to download a utility called ERUNT (Emergency Recovery
Utility NT) to make a backup of the registry before continuing.

The following is an example, you may want to post the actual errors you get
from the CBS.log for addition help.

This is what I do to fix this problem in this example...

After you backed up the registry, run Regedit and navigate to
HKLM\COMPONENTS\DerivedData\Components\

Looking at the line where it can't repair member file "AuthFWPGP.DLL". I do
a search (in my case) on Networking-MPSSVC-Admin, because AuthFWGP.DLL is a
member of Networking-MPSSVC-Admin.

The key I am going export first is...

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_networking-mpssvc_31bf3856ad364e35_6.0.6001.18000_none_6698225d718813b0

amd64
because of "pA = PROCESSOR_ARCHITECTURE_AMD64 "

31bf3856ad364e35
because of "PublicKeyToken = {l:8 b:31bf3856ad364e35}"

6.0.6001.18000
because it's the matching version number

none
because "Culture neutral"

After exporting which saves the entry to a .reg file, delete this key. Then
run SFC /SCANNOW to check for any other problems. If no more problems are
found do a Windows Update.

I found this works for various other 800xxxxx errors related to Windows
Update.

aparecida roland

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Sep 29, 2009, 8:08:01 PM9/29/09

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AnselmC1191

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Apr 1, 2010, 2:30:21 PM4/1/10

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go to your updates page and click on update history. then you can double
click on one of your failed updates and see if the error code is 80073712. if
it is then you need to delete a file from your old windows verision. the way
to do this is to open command prompt as admin.
1. click on start, go to all programs, click on accessories, and right click
on command prompt and go to run as admin.
2. type in takeown /f C:\Windows\winsxs\pending.xml
or it could be takeown /f C:\Windows\winsxs\pending.xml.bad
3. It should then say success and will say it is now owned by you.
4. Now type in del C:\Windows\winsxs\pending.xml
if it says access denied then you have to manually obtain full control of
the file by
1. go to my computer and click on your C: drive
2. open the windows file, then the winsxs file.
3. Scroll all the way down and right click on the pending.xml file. go to
properties and click on the security tab. now click on edit and click on
your username or admin or both and at the bottom click on the allow box by
the full control option.
4. click apply and then click ok
5. now go to the command prompt again and type in del
C:\Windows\winsxs\pending.xml
6. It should now be deleted and you should then reboot and see if you can do
updates now. :)

"Sharree&Donald" wrote:

> I ma not used to this Vista and i keep doing what it tells me to and i still
> have 27 files that are important and it will not up date I have never had
> this trouble until I got Vista,please can someone help. thank you