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Failed Windows Update - Win 2K3 WE - Error code 0x80070005

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Bill H

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Nov 20, 2009, 6:28:02 PM11/20/09
to
There are 5 updates that have failed:

The following updates were not installed:
Security Update for Windows Media Format Runtime 9.5 for Windows Server 2003
(KB954155)
Security Update for Windows Server 2003 (KB974571)
Security Update for Windows Server 2003 (KB969059)
Update for Windows Server 2003 (KB968389)
Security Update for Windows Server 2003 (KB969947)

With the following error code:

Installation Failure
Error Code: 0x80070005

The update log has the following entries (amoung a lot more):

2009-11-20 09:34:11:423 796 6b4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {03AE0455-BE3B-4EBA-99A5-E2E33566FA7A}.102] ***********
2009-11-20 09:34:11:423 796 6b4 DnldMgr * Queueing update for download
handler request generation.
2009-11-20 09:34:11:423 796 6b4 DnldMgr Generating download request for
update {03AE0455-BE3B-4EBA-99A5-E2E33566FA7A}.102
2009-11-20 09:34:11:423 796 6b4 Misc FATAL: Failed to delete file
C:\WINDOWS\SoftwareDistribution\Download\2b3446575585cf93ab9b7b66dbba74b7\update\update.url (hr = 80070005) after 0 retries
2009-11-20 09:34:16:970 796 6b4 Misc FATAL: Failed to copy file from
C:\WINDOWS\SoftwareDistribution\Download\c79462f78b60dab5155ec3ee8235837a\update\update.url
to
C:\WINDOWS\SoftwareDistribution\Download\2b3446575585cf93ab9b7b66dbba74b7\update\update.url (hr = 80070005) after 10 retries
2009-11-20 09:34:16:970 796 6b4 Misc FATAL: Failed to delete file
C:\WINDOWS\SoftwareDistribution\Download\2b3446575585cf93ab9b7b66dbba74b7\update\update.url (hr = 80070005) after 0 retries
2009-11-20 09:34:16:970 796 6b4 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadRequests:
SusCopyDirectoryContents failed with 0x80070005.
2009-11-20 09:34:16:970 796 6b4 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadRequests:
GenerateDownloadRequest failed with 0x80070005.
2009-11-20 09:34:16:970 796 6b4 DnldMgr Error 0x80070005 occurred while
downloading update; notifying dependent calls.
.
.
2009-11-20 09:34:41:907 796 6b4 Agent *********
2009-11-20 09:34:41:907 796 6b4 Agent ** END ** Agent: Downloading
updates [CallerId = MicrosoftUpdate]
2009-11-20 09:34:41:907 796 6b4 Agent *************
2009-11-20 09:34:41:907 796 6b4 Report REPORT EVENT:
{D87D57FB-41BB-4517-875D-1DEE1D1C30E6} 2009-11-20
09:34:17:079-0800 1 161 105 {68D1601C-3647-403D-8C70-8D23CBE795E3} 102 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
2009-11-20 09:34:41:907 796 6b4 Report REPORT EVENT:
{A81345B2-8C93-4886-AB74-FFE27A3692FA} 2009-11-20
09:34:22:689-0800 1 161 105 {3C681237-259E-48C4-A646-F67443DB4E97} 101 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
2009-11-20 09:34:41:907 796 6b4 Report REPORT EVENT:
{D8AA631C-6D11-4CA7-A0ED-D64623CBECC5} 2009-11-20
09:34:28:267-0800 1 161 105 {92FE7E5A-BDAA-46BE-AEC5-F04F191F56AF} 101 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
2009-11-20 09:34:41:907 796 6b4 Report REPORT EVENT:
{8E420E2F-9FDE-411D-BE7A-1D53BA0AF627} 2009-11-20
09:34:33:860-0800 1 161 105 {78B86D45-2B71-447D-AE7B-CEDF21E63416} 103 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
2009-11-20 09:34:41:923 3636 814 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2009-11-20 09:34:41:923 3636 814 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 5, unaccounted = 0)
2009-11-20 09:34:41:923 3636 814 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2009-11-20 09:34:41:923 3636 814 COMAPI ---------
2009-11-20 09:34:41:923 3636 814 COMAPI -- END -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2009-11-20 09:34:41:923 3636 814 COMAPI -------------
2009-11-20 09:34:46:845 796 6b4 Report REPORT EVENT:
{66E54BA4-567C-46BB-9F04-0CD7CA06465D} 2009-11-20
09:34:41:845-0800 1 161 105 {86759919-02D3-48F1-96B1-83872B4799E2} 101 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.

...and the C:\WINDOWS\ReportingEvents.log shows:

{1B57E23D-9929-42D0-B1D1-C739CA2FE515} 2009-11-20
13:44:16:579-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 14 updates.
{148362FC-7361-4448-A00D-F5DC32111174} 2009-11-20
13:48:06:860-0800 1 161 105 {68D1601C-3647-403D-8C70-8D23CBE795E3} 102 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
{1B2B3300-B847-48A7-AD93-2595D57DC4CF} 2009-11-20
13:48:12:407-0800 1 161 105 {3C681237-259E-48C4-A646-F67443DB4E97} 101 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
{7990510A-8FEC-4CD8-91CC-5F86F3149FF1} 2009-11-20
13:48:17:985-0800 1 161 105 {92FE7E5A-BDAA-46BE-AEC5-F04F191F56AF} 101 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
{CE2444AF-88EE-4E20-9727-562C2AB782BC} 2009-11-20
13:48:23:548-0800 1 161 105 {78B86D45-2B71-447D-AE7B-CEDF21E63416} 103 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.
{6209CC7E-8399-4F58-856C-F2067FEF6FF9} 2009-11-20
13:48:30:923-0800 1 161 105 {86759919-02D3-48F1-96B1-83872B4799E2} 101 80070005 MicrosoftUpdate Failure Content Download Error: Download failed.

I am the administrator and access this server via Remote Desktop. I tried
running the update from the console and it didn't make any difference. I've
tried numerous suggestions and none have worked. There is no AV or Firewall
software on this machine. It is strictly used as an IIS/.NET development
server.

I also have a Win 2K3 Standard server and have no update problems with that;
nor with my three XP machines.

Any help would be appreciated.
--
Bill

Michael M Mason

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Nov 23, 2009, 10:40:29 AM11/23/09
to
"Bill H" <Bi...@discussions.microsoft.com> wrote:
> There are 5 updates that have failed:
>
> The following updates were not installed:
> Security Update for Windows Media Format Runtime 9.5 for Windows Server
> 2003
> (KB954155)
> Security Update for Windows Server 2003 (KB974571)
> Security Update for Windows Server 2003 (KB969059)
> Update for Windows Server 2003 (KB968389)
> Security Update for Windows Server 2003 (KB969947)
>
> With the following error code:
>
> Installation Failure
> Error Code: 0x80070005

I am having the same problem but on a standard W2K3 server. In my case the
updates are KB969947 and KB942831.

From reading the log it looks to me that the problem is caused by some files
with paths like this, except the folder name indicated by "xxxxx" will
actually be something that looks like a 32-digit hexadecimal number:-

C:\WINDOWS\SoftwareDistribution\Download\xxxxx\update\update.url

I thought it would help if I deleted theses files--but I can't delete them.
I can't rename the directory they're in, or the directory above that, or the
one above that! I get an Access Denied message, possibly because some
process is using these files/directories.

Like you, I'd very much appreciate any suggestions as to what to do next.

--
Michael

dallasja

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Jan 4, 2010, 9:05:01 AM1/4/10
to

I am also having this exact same problem. Same error message in update log
and also cannot delete the files/directory with an access denied error. I
have 4 Win2k3 servers and this is the only one with the problem. I am logged
on as administrator, but still no luck to delete the file. No firewall but I
do have AV. I don't believe it is the AV since it's idential to the other 4
servers not having a problem.

I have been searching for hours/days for this problem.

Please if anyone has any insight I would greatly appreciate it! Can't keep
my server up to date until this is fixed.

Thanks!
--
Susie


"Michael M Mason" wrote:

> .
>

Robert Aldwinckle

unread,
Jan 4, 2010, 12:54:02 PM1/4/10
to

"dallasja" <dall...@discussions.microsoft.com> wrote in message news:3D387E38-FCAE-478D...@microsoft.com...

>I am also having this exact same problem. Same error message in update log


Which log? If it is the install log what's the context? If there is insufficient
context in the install log (or any other diagnostics that the install creates,
such as an entry in the event log) you could supplement whatever diagnostics
are being created by using ProcMon. Note that you can infer the write
of specific log records in the trace based on the sequence of the writes
and their lengths. You can use Notepad to determine the length of a log record.


HTH

Robert Aldwinckle
---

dallasja

unread,
Jan 6, 2010, 11:10:01 AM1/6/10
to
Errors are recorded in the windowsupdate.log, updates will not download.
Error code reported from Windows update site is error code 0x80070005. In
the the windowsupdate.log the same error code is being reported.

Apparently it has to do with copying/deleting updates in the
%system%/SoftwareDistribution/download directory. As indicated in the 2
posts above there is the error reported in the windowsupdate.log. If you try
to manually delete the folder and file and access denied message appears.
Can't delte it, can't download updates in order to install. This is a huge
problem since I can't keep the server up to date with security updates.

I have 4 other servers, all same OS, that are not experiencing this problem.
Really need help with this.
--
Susie


"Robert Aldwinckle" wrote:

> .
>

dallasja

unread,
Jan 6, 2010, 11:23:01 AM1/6/10
to
Additionally here is the contents of the windowsupdate.log where it indicates
failure:

DnldMgr * Call ID = {A9DC61A1-77BC-42E7-BAD2-8D1E89653C50}
DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit
proxy = 0, Proxy session id = -1, ServiceId =
{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
DnldMgr * Updates to download = 1
Agent * Title = Update for Windows Server 2003 (KB970430)
Agent * UpdateId = {F715AC14-D7C3-4A56-94CF-2ED2D4C8E4E7}.101
Agent * Bundles 1 updates:
Agent * {018044FD-2C40-45D7-B19A-387FFE22BFE0}.101
AU # Pending download calls = 1
AU <<## SUBMITTED ## AU: Download updates


DnldMgr *********** DnldMgr: New download job [UpdateId =

{018044FD-2C40-45D7-B19A-387FFE22BFE0}.101] ***********


DnldMgr * Queueing update for download handler request generation.

DnldMgr Generating download request for update

{018044FD-2C40-45D7-B19A-387FFE22BFE0}.101


Misc FATAL: Failed to delete file

C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 0 retries


Misc FATAL: Failed to copy file from

C:\WINDOWS\SoftwareDistribution\Download\cde25826497059fb19f95ebab00b0ea9\update\update.url
to
C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 10 retries


Misc FATAL: Failed to delete file

C:\WINDOWS\SoftwareDistribution\Download\84a7450ffef244ba5647e75a14c16c2a\update\update.url (hr = 80070005) after 0 retries


DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests:
SusCopyDirectoryContents failed with 0x80070005.

DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests:
GenerateDownloadRequest failed with 0x80070005.

DnldMgr Error 0x80070005 occurred while downloading update; notifying
dependent calls.

Agent *********
Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
Agent *************
AU >>## RESUMED ## AU: Download update [UpdateId =
{F715AC14-D7C3-4A56-94CF-2ED2D4C8E4E7}]
AU # WARNING: Download failed, error = 0x80070005

--
Susie

sbogar

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Jan 13, 2010, 10:26:02 AM1/13/10
to
You can use ProcessExplorer to find out which files have update.url locked
and then kill those processes to unlock the file so you can delete it.

In my case, cidaemon.exe was the offending culprit...

-enjoy!

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