KB973768 fails to install

[DeepDiver]

I have tried to install security update KB973768 several times after this was
auto downloaded. Always fails. Anyone have same problem or a fix/explanation

[M@discussions.microsoft.com Skyler M]

"DeepDiver" wrote:

> I have tried to install security update KB973768 several times after this was
> auto downloaded. Always fails. Anyone have same problem or a fix/explanation

Alright i have the same problem,
I run XPSP2, I was wondering as to why this file will not install/update,
its failure affects other microsoft programs like Zune...

here is a copy of the log message i get:

0.140: 2009/09/11 06:14:04.302 (local)
0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0)
0.140: Hotfix started with following command line:
0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
0.172: Return Value From IsMediaCenterPC = 1
0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
of PreRequisite
0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.187: Condition Check for Line 2 of PreRequisite returned FALSE
0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.187: KB973768 Setup encountered an error: Setup cannot continue because
one or more prerequisites required to install KB973768 failed. For More
details check the Log File c:\windows\KB973768.log
0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.187: Setup cannot continue because one or more prerequisites required to
install KB973768 failed. For More details check the Log File
c:\windows\KB973768.log
3.547: Message displayed to the user: Setup cannot continue because one or
more prerequisites required to install KB973768 failed. For More details
check the Log File c:\windows\KB973768.log
3.547: User Input: OK
3.547: Update.exe extended error code = 0xf0f4
3.547: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

any input would be useful, Thanks.

[PA Bear [MS MVP]]

See the "How to obtain help" section of
http://support.microsoft.com/kb/973768
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

[Skyler M]

"PA Bear [MS MVP]" wrote:

> See the "How to obtain help" section of
> http://support.microsoft.com/kb/973768
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002

i went there, read all that it had to do with XP, and still so confused.
Retried to update, and still nothing. It failed same as the last 10 times...

[Ǝиçεl]

See the "You receive error code 0x80070643 or error code 0x643 when you use
the Windows Update or Microsoft Update Web sites to install updates"

<http://support.microsoft.com/default.aspx/kb/958052>
-=-

[PA Bear [MS MVP]]

Skyler M wrote:
>> See the "How to obtain help" section of
>> http://support.microsoft.com/kb/973768
>

> i went there, read all that it had to do with XP, and still so confused.
> Retried to update, and still nothing. It failed same as the last 10
> times...

Nobody said it'd be easy, d00d.

<QP>
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552
</QP>

What's so confusing about going to
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1, selecting
one of the options, and pressing the CONTINUE button?

[Robert Aldwinckle]

"Skyler M" <Skyler M...@discussions.microsoft.com> wrote in message news:332F81D9-BF8A-48FC...@microsoft.com...

> "DeepDiver" wrote:
>
>> I have tried to install security update KB973768 several times after this was
>> auto downloaded. Always fails. Anyone have same problem or a fix/explanation
>
>
> Alright i have the same problem,
> I run XPSP2, I was wondering as to why this file will not install/update,
> its failure affects other microsoft programs like Zune...
>
> here is a copy of the log message i get:

...

> 0.187: KB973768 Setup encountered an error: Setup cannot continue because
> one or more prerequisites required to install KB973768 failed. For More
> details check the Log File c:\windows\KB973768.log

> 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
> 0.187: Setup cannot continue because one or more prerequisites required to
> install KB973768 failed. For More details check the Log File
> c:\windows\KB973768.log

> 3.547: Message displayed to the user: Setup cannot continue because one or
> more prerequisites required to install KB973768 failed. For More details
> check the Log File c:\windows\KB973768.log

> 3.547: User Input: OK
> 3.547: Update.exe extended error code = 0xf0f4
> 3.547: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>
>
> any input would be useful, Thanks.

Read the log. They told you 3 three times what to do. ; }

Good luck

Robert Aldwinckle
---

[sara]

mine just comes up with it saying "some updates could not be installed"
i have tried dl'ing it from the site and via the updater and it dont work,
i get this
Installation Failure

Error Code: 0x8007F0F4
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:

Microsoft Online Assisted Support (no-cost for issues related to getting
updates)

but none of it is helping

[PA Bear [MS MVP]]

You, too, could...

See the "How to obtain help" section of
http://support.microsoft.com/kb/973768

[Ǝиçεl]

See the "You may receive a "0x8007F0F4" error code when you try to install
updates from the Windows Update Web site or from the Microsoft Update Web
site "

<http://support.microsoft.com/kb/958051>

-=-

[M$_News]

"sara" <sa...@discussions.microsoft.com> wrote in message
news:5A1F9D30-DE31-4DF0...@microsoft.com...

> mine just comes up with it saying "some updates could not be installed"
> i have tried dl'ing it from the site and via the updater and it dont work,
> i get this
> Installation Failure
>

-----------------------------------------------------------------------------------
> Error Code: 0x8007F0F4
> --------------------------------------------------------

Same problem as "sara".
XP Pro .... MCE platform.
All other updates were OK.
.
Maybe we have a "Service" or two disabled that should be Started.

Disable "Automatic Updates" in the My Computer properties for awhile ,
and your system will not nag you to install KB973768 that will continue to
fail.
OR
According to http://support.microsoft.com/kb/958051 explanation on the error
code,
( that is very helpful ) ..... this update might not be for your PC.
Sooooo .... "Hide" the update with:

Method 2: Hide the incorrect update
If the update installation application detected that the update is incorrect
for your computer, one of the following conditions may be true:
a.. The update may have been previously installed.
b.. The update is older than the currently installed update.
c.. The update is incompatible with your computer.
This update should be ignored or hidden in the Windows Update or Microsoft
Update interface.

To hide the update so that it is not offered again, follow these steps:
1.. Visit the following Microsoft Update Web site:
http://update.microsoft.com (http://update.microsoft.com)
2.. As soon as the scan for updates has finished, click Custom on the
Welcome to Microsoft Update page.
3.. ......
---------------------------------------------------------------------------

[YaHoopso]

I'm having the same problem and was just wondering if you have installed
Internet Explorer 8 since a number of the other answers seems to indicate
that the update is contingent on other updates already being installed ~ just
a thought.
I haven't done that yet, but guess I may have to just to see if that fixes
the problem.
Good luck
--
Sally

[Desideep]

I am sureyou may like to check the main article for the updates

like in my case

http://support.microsoft.com/kb/973768

the update is not compatible with the Media center 2002 so thats why i was
not able to install this was confirmed after cecking with the applied to on
the article

"M$_News" wrote:

>
> "sara" <sa...@discussions.microsoft.com> wrote in message
> news:5A1F9D30-DE31-4DF0...@microsoft.com...
> > mine just comes up with it saying "some updates could not be installed"
> > i have tried dl'ing it from the site and via the updater and it dont work,
> > i get this
> > Installation Failure
> >
> -----------------------------------------------------------------------------------
> > Error Code: 0x8007F0F4
> > --------------------------------------------------------
>
> Same problem as "sara".
> XP Pro .... MCE platform.
> All other updates were OK.

> ..

[Bethel95]

I've had the same problem. Here's what I've found:

Referring to http://support.microsoft.com/kb/973768, in the "Applies To"
section (near the bottom of the page), update KB973768 applies only to XP
systems with MCE 2005 installed--not those with MCE 2002 (as my system has).

I'm guessing that the Windows Update checker is at fault, and is prescribing
this update based on invalid criteria (e.g., looking only for an MCE
installation, but not checking for MCE version).

Based on the above, if you have MCE 2002 installed, you could safely tell
Windows Update to ignore this particular update. To confirm this, right-click
on "My Computer" and select "Properties"--the dialog box will display your
Windows and MCE version.

[DeepDiver]

"Bethel95" wrote:

Thank you very much. I also have MCE2002 and agree with your analysis. I
will figure out how to tell Updater to ignore this one so I can get rid of
the reminder.

[itc_sburnett]

So I too am having this problem. I am a bit confused as when I get the
notice that there is an update ready to install (KB973768) and I click on the
link for 'more information', it takes me to a page refering to Microsoft
Security Bulletin MS09-037 (Vulnerabilities in Microsoft Active Template
Library (ATL) Could Allow Remote Code Execution (973908)). Whats up with
that?

[Harry Johnston [MVP]]

itc_sburnett wrote:

> So I too am having this problem. I am a bit confused as when I get the
> notice that there is an update ready to install (KB973768) and I click on the
> link for 'more information', it takes me to a page refering to Microsoft
> Security Bulletin MS09-037 (Vulnerabilities in Microsoft Active Template
> Library (ATL) Could Allow Remote Code Execution (973908)). Whats up with
> that?

There is often more than one update - for different products, or different
versions of products, affected by the same issue - associated with a single
security bulletin, and these updates may have different KB numbers. So there
isn't a 1:1 relationship between security bulletin numbers and update numbers.

I suggest you phone Microsoft for assistance with the problem you are having
installing the update. This is free of charge for home users (in some parts of
the world you may be required to pay for the phone call itself) and details are
in the KB article:

<http://support.microsoft.com/kb/973768>

http://support.microsoft.com/kb/973768

Harry.

[MusicMan06]

I have the same version and problem at DeepDiver. I don't know how to tell
Updater to ignore this to get rid of it. Here is my log:

0.063: 2009/11/14 08:31:07.906 (local)
0.063:
C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.063: Hotfix started with following command line: -q -z -er
/ParentInfo:f3ecc98b1e3d7843b4159ea2cd00df54
0.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
0.078: Return Value From IsMediaCenterPC = 1
0.078: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
0.078: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
of PreRequisite
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.078: Condition Check for Line 2 of PreRequisite returned FALSE
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: KB973768 Setup encountered an error: Setup cannot continue because

one or more prerequisites required to install KB973768 failed. For More
details check the Log File c:\windows\KB973768.log

0.094: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.094: Setup cannot continue because one or more prerequisites required to

install KB973768 failed. For More details check the Log File
c:\windows\KB973768.log

0.094: Update.exe extended error code = 0xf0f4
0.047:

If anyone could help it would be appreciated. Trying to use new ipod but
iTunes won't recognize ipod :(.

[PA Bear [MS MVP]]

Why on earth would you want to hide a critical security update?

See the "How to obtain help" section of
http://support.microsoft.com/kb/973768

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

MusicMan06 wrote:
> I have the same version and problem at DeepDiver. I don't know how to
> tell

> Updater to ignore this to get rid of it. Here is my log...

[sorh]

if you try to download manuallly the update:
http://www.microsoft.com/downloads/details.aspx?familyid=46aa443c-4e7b-4bd5-8b4e-0068c3dc0e79&displaylang=en
you'll get an error about the language files. Could be this the issue?? I
got Portuguese version of MCE 2002 and there is no KB973768 in Portuguese!

[Ottmar Freudenberger]

"sorh" <so...@discussions.microsoft.com> schrieb:

> got Portuguese version of MCE 2002 and there is no KB973768 in Portuguese!

There's even no KB973768 for MCE 2002. It's for MCE 2005 *exclusive*.
If you aren't running MCE 2005, I would recommend to hide KB973768 on
the Windows/Microsoft Update site.

Bye,
Freudi

[wtimmo]

PA Bear,
Have the same problem.
Tried your solutions.
After 2+ hours on the phone w/ Microsoft tech person and them remoting onto
my computer. They could not solve the problem and said this error/issue
would have to go to their "escalation" team to resolve.
Any suggestions to stop the error?

"PA Bear [MS MVP]" wrote:

> .
>

[PA Bear [MS MVP]]

Wait for the "escalation" team's response, perhaps?

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP1;
Vista 64-bit SP2; Win7; Win7 64-bit) in your first post. Thank you.

wtimmo wrote:
> PA Bear,
> Have the same problem.
> Tried your solutions.
> After 2+ hours on the phone w/ Microsoft tech person and them remoting
> onto
> my computer. They could not solve the problem and said this error/issue
> would have to go to their "escalation" team to resolve.
> Any suggestions to stop the error?

<snip>

[wtimmo]

Windows XP Media Center Edition 2002 Service Pack 3.
Here's a copy of the KB973768 log file:
0.047:

C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)

0.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.047: Hotfix started with following command line: -q -z -er
/ParentInfo:6166c7fb40e0a54d8fb3397363c110ae
0.047: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
0.047: Return Value From IsMediaCenterPC = 1
0.047: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
0.047: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
of PreRequisite
0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
Equal To Specified Value
0.047: Condition Check for Line 2 of PreRequisite returned FALSE
0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.047: KB973768 Setup encountered an error: Setup cannot continue because

one or more prerequisites required to install KB973768 failed. For More
details check the Log File c:\windows\KB973768.log

0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.047: Setup cannot continue because one or more prerequisites required to

install KB973768 failed. For More details check the Log File
c:\windows\KB973768.log

0.047: Update.exe extended error code = 0xf0f4

I have tried to update automatically and manually.
Thanks for any assistance you can provide to resolve this issue.
The update downloads, but won't install.

"PA Bear [MS MVP]" wrote:

> .
>

[GBS]

I am running Windows XP Professional. This auto update started failing after
rolling back and re-updating Windows Media Player to v11 (which isn't working
right).

Since I'm Windows XP Professional Version 2003 Service Pack 3 this looks
like it shouldn't apply to me.

[dennistu...@gmail.com]

On Friday, September 11, 2009 3:31:02 PM UTC-4, DeepDiver wrote:
> I have tried to install security update KB973768 several times after this was
> auto downloaded. Always fails. Anyone have same problem or a fix/explanation

will not install on my pcc either.