Re: WMSR (KB890830) hangs during install: error 0x800706BE

Matthew Braverman [MSFT]

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Nov 10, 2005, 3:38:01 AM11/10/05

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ctc,

Can you please send me a mail at matt...@microsoft.com ? I'd like to
follow-up with you to investigate this issue ASAP.

Thanks,
Matt Braverman
Security Technology Unit
Microsoft Corporation

"ctc" <c...@discussions.microsoft.com> wrote in message
news:D005BE20-DC1B-466B...@microsoft.com...
> My computer is set on automatic updates, with the option to intall once
> they
> have downloaded. I am running xp pro, sp2, all updates are current.
>
> When I clicked to install the most recent updates, the first update
> installed, but the Windows Malicious Software Removal Tool - November 2005
> (KB890830) hangs. When I view installation history under the windows
> update
> site, under the status box there is a red x with the following error #:
> 0x800706BE.
>
> I have also tried to run mrt.exe from the command line as well as
> downloaded
> the tool from the following site, but the tool still hangs around 40%:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en.
>
> I have also disabled my firewall (zone alarm) and virus software (mcafee),
> but the tool still won't work properly.
>
> However, when I run the tool from the IE interface (with zone alarm and
> mcafee enabled) it works fine, showing no malicious software present on my
> computer: http://www.microsoft.com/security/malwareremove/default.mspx.
>
> Any ideas on how to fix this?

hornblower68

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Nov 10, 2005, 8:31:04 AM11/10/05

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I too have had a similar problem and unable to install the new update for the
malicious software tool.

Regards,

Chris.

Grandad

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Nov 10, 2005, 11:29:14 AM11/10/05

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I too have the same problem. Left running for hours with only about 20% on
progress bar. Tried redownloading but no joy. Gave up in despair. Never
had a problem with previous updates for this item.

bobbysam

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Nov 10, 2005, 12:22:02 PM11/10/05

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bobbysam

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Nov 10, 2005, 12:27:02 PM11/10/05

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Sorry about that last post I hit the wrong button. I am having the same
problem with XP Home, Except I cant get it to complete no matter where I run
it from. Any help woould be appreciated. I am running Norton Firewall and
A/V. but I have tried with them disabled.
bobbysam

KP

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Nov 11, 2005, 6:38:02 AM11/11/05

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Have the same problem looks like the MSRT has problems for the November test.
Have also tried to run from MRT and downloaded file with same results
Regards

CirceD

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Nov 20, 2005, 11:07:52 AM11/20/05

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I have the same situation.
It hangs at about 20%, CPU spikes and MEM usage goes to 142,XXX

PC is Dell 8400, 2 gigs Ram, 800 gig HDD, running XP Home.

-Circe

stancombe@discussions.microsoft.com Jeremy stancombe

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Nov 23, 2005, 7:58:02 AM11/23/05

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I have also had this problem applying the Nov 2005 MSRT.

I have never had any issues before.

I am running Windows XP Pro.

I take some heart from the fact that a number of people have the same
problem but do not yet see a way of recitifying it or whether or not I should
be worried?

Jeremy