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WindowsUpdate_8000FFFF WindowsUpdate_dt000

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Kooltime

unread,
Jun 26, 2007, 2:31:01 PM6/26/07
to
Cannot get windows updates, Click search for updates and this is the returned
error message, and it will ot move to the updates selections screens with any
results. fails right at the chek for updates screen only.

KB does not show this error nor does internet search ? anyone can offer help
with this to get windows update to work again.

Thanks

TrellameC

unread,
Jun 27, 2007, 11:16:04 AM6/27/07
to

"Kooltime" wrote:

I'm getting this too, in Vista Ultimate x64. Here's what the update log shows:
2007-06-27 08:13:42:751 684 f48 AU Triggering AU detection through
DetectNow API
2007-06-27 08:13:42:751 684 f48 AU Triggering Online detection (interactive)
2007-06-27 08:13:42:751 684 fd8 AU #############
2007-06-27 08:13:42:751 684 fd8 AU ## START ## AU: Search for updates
2007-06-27 08:13:42:751 684 fd8 AU #########
2007-06-27 08:13:42:751 684 fd8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {A855EA2E-1FE3-4551-9A06-E3C6E51397C0}]
2007-06-27 08:13:42:751 684 cfc Agent *************
2007-06-27 08:13:42:751 684 cfc Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-06-27 08:13:42:751 684 cfc Agent *********
2007-06-27 08:13:42:751 684 cfc Setup Checking for agent SelfUpdate
2007-06-27 08:13:42:751 684 cfc Setup Client version: Core: 6.0.6000.16386
Aux: 6.0.6000.16386
2007-06-27 08:13:43:375 684 cfc Setup Determining whether a new setup
handler needs to be downloaded
2007-06-27 08:13:43:375 684 cfc Setup SelfUpdate handler is not found. It
will be downloaded
2007-06-27 08:13:43:375 684 cfc Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.0.6000.374"
2007-06-27 08:14:04:529 684 cfc Handler FATAL: UH: 0x8000ffff:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2007-06-27 08:14:04:529 684 cfc Setup WARNING: CBS EvaluateApplicability
returned error, error = 0x8000FFFF
2007-06-27 08:14:04:529 684 cfc Setup FATAL: Applicability evaluation for
setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.0.6000.374" failed,
error = 0x8000FFFF
2007-06-27 08:14:04:529 684 cfc Setup FATAL: SelfUpdate check failed, err =
0x8000FFFF
2007-06-27 08:14:04:529 684 cfc Agent * WARNING: Skipping scan,
self-update check returned 0x8000FFFF
2007-06-27 08:14:04:731 684 cfc Agent * WARNING: Exit code = 0x8000FFFF
2007-06-27 08:14:04:731 684 cfc Agent *********
2007-06-27 08:14:04:731 684 cfc Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-06-27 08:14:04:731 684 cfc Agent *************
2007-06-27 08:14:04:731 684 cfc Agent WARNING: WU client failed Searching
for update with error 0x8000ffff
2007-06-27 08:14:04:731 684 76c AU >>## RESUMED ## AU: Search for updates
[CallId = {A855EA2E-1FE3-4551-9A06-E3C6E51397C0}]
2007-06-27 08:14:04:731 684 76c AU # WARNING: Search callback failed,
result = 0x8000FFFF
2007-06-27 08:14:04:731 684 76c AU # WARNING: Failed to find updates with
error code 8000FFFF
2007-06-27 08:14:04:731 684 76c AU #########
2007-06-27 08:14:04:731 684 76c AU ## END ## AU: Search for updates
[CallId = {A855EA2E-1FE3-4551-9A06-E3C6E51397C0}]
2007-06-27 08:14:04:731 684 76c AU #############
2007-06-27 08:14:04:731 684 76c AU AU setting next detection timeout to
2007-06-27 20:14:04
2007-06-27 08:14:09:536 684 76c Report REPORT EVENT:
{4BD8183A-24AD-453D-9A09-4F597D04D23C} 2007-06-27
08:14:04:529-0700 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8000ffff SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8000ffff.

MowGreen [MVP]

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Jun 27, 2007, 12:26:45 PM6/27/07
to
0x8000FFFF is not a very helpful error since it just means
E_UNEXPECTED
The log shows that the system is trying to obtain the latest Windows
Update Agent.
See if you can download it manually and Save it from here:
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe

When the download is complete, right click WindowsUpdateAgent30-x64.exe
and choose Run as administrator.
Did that get it installed ?

If not, what antivirus/security[firewall] suite is installed ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

TrellameC

unread,
Jun 27, 2007, 1:56:01 PM6/27/07
to

"MowGreen [MVP]" wrote:

> 0x8000FFFF is not a very helpful error since it just means
> E_UNEXPECTED
> The log shows that the system is trying to obtain the latest Windows
> Update Agent.
> See if you can download it manually and Save it from here:
> http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x64.exe
>
> When the download is complete, right click WindowsUpdateAgent30-x64.exe
> and choose Run as administrator.
> Did that get it installed ?
>
> If not, what antivirus/security[firewall] suite is installed ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============

Thanks for your reply. Unfortunately, running that installer , I get the
same useful error message, :"Install failed with error number 0x8000FFFF"

I'm running Windows Defender, NOD32 and Spybot Search & Destroy (without the
active scanning agent, Teatimer)

MowGreen [MVP]

unread,
Jun 27, 2007, 2:11:07 PM6/27/07
to
Is the Immunize or resident SDHelper features of Spybot Enabled ? If so,
suggest disabling it[them] to see if that resolves the issue.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

ksvn

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Jul 1, 2007, 7:28:00 PM7/1/07
to
I have exactly the same problem with windows update. I have Vista Buisness
x32, and 2g of ram. I downloaded the x86 version of the file that you
posted earlier and had had teh same 8000FFF error message. I tried
installing in safe mode and I still can't install it. I have never had
Spybot installed on this machine. Thanks foryour help.

Fash

unread,
Jul 6, 2007, 4:02:02 PM7/6/07
to
I too have been having the same problem-I am running vista home basic, and up
until a week or so the automatic updates were working fine. I have tried
following help on many posts but to no avail.
What is happening-surely this is a fault with the os ?

missy0854

unread,
Sep 29, 2007, 4:50:01 PM9/29/07
to
this is killn me lol i too have this same error code and when i tried to
install the code below it failed also helppp

Brown@discussions.microsoft.com Bill Brown

unread,
Oct 3, 2007, 11:32:02 AM10/3/07
to
Missy0854 -- did you ever receive a response?

I have the SAME error? Doesn't anybody from Microsoft monitor these posts
-- this issue was identified over 1 YEAR AGO! Where is the fix?!?!

Doesn't anybody at Microsoft care?!?!?!

P L E A S E F I X T H I S ! ! !

Robert Aldwinckle

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Oct 3, 2007, 5:15:29 PM10/3/07
to
"Bill Brown" <Bill Br...@discussions.microsoft.com> wrote in message
news:25C7FE16-75A4-49E4...@microsoft.com...

> Missy0854 -- did you ever receive a response?
>
> I have the SAME error? Doesn't anybody from Microsoft monitor these posts
> -- this issue was identified over 1 YEAR AGO! Where is the fix?!?!


Doubtful. Vista wasn't a product over a year ago...

Try a search? In my cache I have 67 messages including yours which
mention that code. Going back one I find poster doventrout thanking
T2 and TaurArian for sharing a solution from MS Support:

news:7E542092-3D17-4367...@microsoft.com
Subject: Re: Unable to get Windows Updates
Date: Sun, 30 Sep 2007 04:56:02 -0700

That was only 3 days ago. Even though your web interface search doesn't
order results by date it shouldn't be that hard to find.

Hint: if you want to do a search of an archive of this newsgroup you can
use Google Groups and then click on Sort by date. Google Groups archives
have a longer retention period than the Communities archives but don't
always have all the messages that the Communities archives do.
So if you want the most recent results you are more likely to find them
in the Communities archives but then have the disadvantage of not being
able to order them by date.


HTH

Robert Aldwinckle
---

Danny

unread,
Oct 18, 2007, 11:01:00 AM10/18/07
to
Same issue here... amazing that half the planet is having a problem with this
update, and no feedback from the such a large company like Microsoft.

Danny

Rod

unread,
Dec 4, 2007, 11:11:01 AM12/4/07
to
Just encountered same issues. Tried solution from Cloventrout dates Sep 30 as
follows:
1. Click on Start and in the Search box type in regedit.
2. A new program will be listed in the same window. now right click the
regedit program and then select the option run as administrator.
3. Now go into HKLM\COMPONENTS and check if these three values exist under
the COMPONENT Key
1. PendingXmidentifier
2. NextQueueEntryIndex
3. AdvancedInstallersNeedResolving
I do not have the HKLM\COMPONENTS in the program so this solution does not
work for me. Any other solutions to this problem ?

Robert Aldwinckle

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Dec 4, 2007, 5:33:00 PM12/4/07
to
"Rod" <R...@discussions.microsoft.com> wrote in message
news:3AE07282-4C2D-4B2C...@microsoft.com...


> I do not have the HKLM\COMPONENTS in the program
> so this solution does not work for me.


Is your OS Vista? AFAIK this tip applies only to Vista users.


> Any other solutions to this problem ?


Diagnose your symptoms (or refine your symptom description.)
Don't depend on others' solutions to work for you just because
you happen to see the same code somewhere, particularly if yours
is occurring in a different OS or even just a different product.
Also, to avoid confusion, if your symptoms are different from the ones
being discussed, start your own thread with a more descriptive
Subject.


HTH

Robert Aldwinckle
---


Rod

unread,
Dec 6, 2007, 9:50:03 AM12/6/07
to
I am running Vista Premium and the error code/message returned when trying to
download updates is 'Failed - WindowsUpdate 8000FFF WindowsUpdate dt000.'

the_joric

unread,
Dec 13, 2007, 10:33:14 AM12/13/07
to
On Dec 4, 6:11 pm, Rod <R...@discussions.microsoft.com> wrote:
> Just encountered same issues. Tried solution from Cloventrout dates Sep 30 as
> follows:
> 1. Click on Start and in the Search box type in regedit.
> 2. A new program will be listed in the same window. now right click the
> regedit program and then select the option run as administrator.
> 3. Now go into HKLM\COMPONENTS and check if these three values exist under
> the COMPONENT Key
> 1. PendingXmidentifier
> 2. NextQueueEntryIndex
> 3. AdvancedInstallersNeedResolving
> I do not have the HKLM\COMPONENTS in the program so this solution does not
> work for me. Any other solutions to this problem ?
>
HKLM = HKEY_LOCAL_MACHINE

wks

unread,
Dec 19, 2007, 1:04:00 PM12/19/07
to
If you are missing one of these components then how do you install it? Im
missing NextQueueEntryIndex from my windows vista machine.

drdark

unread,
Dec 20, 2007, 8:20:03 PM12/20/07
to
I dont have this either. I have the same error code, Im on an dell inspiron
1520. Im getting tired of not having any updates. someone please fix this.

peter toonen

unread,
Jan 30, 2008, 7:46:00 AM1/30/08
to
I do have the same problem and I agree that Microsoft should fix this error
asap...I am using a Dell notebook (XPS/M1330). My collegues are using the
same notebooks in the same configuration and they don't have this problem.

Please help asap!!
--
Peter Toonen

Robert Aldwinckle

unread,
Jan 30, 2008, 12:24:17 PM1/30/08
to
"peter toonen" <peter...@discussions.microsoft.com> wrote in message
news:151041AC-0DDA-4110...@microsoft.com...

>I do have the same problem and I agree that Microsoft should fix this error
> asap...I am using a Dell notebook (XPS/M1330). My collegues are using the
> same notebooks in the same configuration and they don't have this problem.
>

> Please help asap!!


Your Me too! post contains no information for anyone to help you with.
Also note that the OP has a different OS so you can not even be discussing
the same problem. Please start a *new* discussion with a more descriptive
Subject and complete symptom description if you really want help with
your problem.


---


Matthew

unread,
Feb 3, 2008, 12:17:00 AM2/3/08
to
How about posting a solution instead of picking on people for not being
completely verbose.

I have a new Dell inspiron 531 running Windows Vista home premium.
It came pre-installed with MSWorks 8.0
Right off the bat there were problems with Windows Update giving Error
8000FFFF
5 days later Windows Update has installed several updates on it's own, but
has NEVER manually done an update successfully.
In addition, I cannot install MS Office 2007.
I get the error 0x8007054F.
I think the two problems are related.
I further think this may be due to a poor Dell install/configuration from
the start.

Let's have some resolutions please.

Robert Aldwinckle

unread,
Feb 3, 2008, 12:03:05 PM2/3/08
to
"Matthew" <Mat...@discussions.microsoft.com> wrote in message
news:58EF63D4-BA72-44D8...@microsoft.com...

> How about posting a solution instead of picking on people for not being
> completely verbose.
>
> I have a new Dell inspiron 531 running Windows Vista home premium.


So at least your Me too! post is about the same OS as the
Original Poster... (good)


> It came pre-installed with MSWorks 8.0
> Right off the bat there were problems with Windows Update giving Error
> 8000FFFF


Which probably means "unknown error"...


> 5 days later Windows Update has installed several updates on it's own, but
> has NEVER manually done an update successfully.
> In addition, I cannot install MS Office 2007.
> I get the error 0x8007054F.
> I think the two problems are related.


Very likely. <eg>

<cmd_output OS="XPsp2">
F:\>set /a c =0x54F
1359
F:\>net helpmsg %c%

An internal error occurred.
</cmd_output>


> I further think this may be due to a poor Dell install/configuration from
> the start.
>
> Let's have some resolutions please.


So far all you have given us is that (perhaps) "an internal error occurred".
Look in the logs for the context of these codes. Then perhaps someone
will be able to make some more suggestions.


HTH

Robert
---

Abedoss

unread,
Feb 13, 2008, 9:14:00 PM2/13/08
to
Ok guys everyone suffers this errors, since mounths I'm updating my VistaHP
computer and that was working good, but since three days I installed about 17
update, three of them failed to install (KB943899, KB943078 and KB905866), my
computer begins to show me these errors:
80070002
8007371B

and after days of trying to solve these errors and at last Vista said to me:
My son take this award, you have this error (8000FFFF), and then it returned
to show that two errors. While trying to solve this problem I was thinking
about operating systems, and thinking about my experience, 8 years of using
computers and Windows 98, 95, 3.11, Mellenium, 2000, XP, and Vista. I found
that we were using unstable operating systems which were hanging, restarting,
and virus & hacker attackable, while UNIX based operating systems like Apple
Macintosh and all editions and versions of Linux and JAVA based operating
systems like Solaris are not, and some of these operating systems are free.
Microsoft wasts a Bilions of dolars and a Bilions of security fixes, making
you wasting mony. Every Windows comes slower than the version before, comes
with a new technology but older and comes with a new security solutions but
weaker.
At the end, didn't asked your self why am I using Windows?

Thank you for good listining, send me your thoughts.

Ettore

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Jun 9, 2008, 5:09:01 PM6/9/08
to
i have the same problems.. hare u ok now?

Eddie Bowers [MSFT]

unread,
Jun 10, 2008, 12:51:09 PM6/10/08
to
That is a pretty generic error unfortunately.
The specific error is "Catastrophic Failure" which isn't too helpfull but
sure sounds scary.

Can you give my tool a shot to see if it helps:
http://www.codeplex.com/aureset

If not, we might can look at the logs it creates in c:\aulogs to narrow
this down some more.

Eddie Bowers
Security Support
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

Terrife

unread,
Jun 25, 2008, 12:34:03 PM6/25/08
to
I went to download the tool you gave out on the 10th of June, 2008...but it
was removed. Why, because the error is too widespread...really?
If it works...can't it be used by the people that have spent the money to
have windows products.
I have been having MULTIPLE problems with this system and the updates can't
resolve the errors that you ARE aware of...what are we suppose to do??
This is extremely frustrating and the fact that the threads have been asking
the same question for over a year makes it worse.
I have a Dell Inspiron 6400/1505 Vista Home premium.
Any help or info would be greatly appreciated.
Terrife

jwhpaladin

unread,
Sep 25, 2008, 10:34:01 AM9/25/08
to
I too am having this exact problem. I'm running an HP with Vista Home
Premium, and 5 days ago it stopped letting me run updates. Is there some way
that I can fix this either from my computer or from the microsoft website
because the network that I'm on has kicked me into a remediate VLAN where it
won't let me go anywhere except microsoft.com to get updates. I really need
to get internet from that computer.

Thanks,
jwhpaladin

jwhpaladin

unread,
Sep 25, 2008, 10:45:03 AM9/25/08
to
The post above had the wrong email address. Sorry.

RE: I too am having this exact problem. I'm running an HP with Vista Home

Tziady

unread,
Oct 10, 2008, 2:13:10 PM10/10/08
to
Have you been able to fix this problem?
I am experiencing the same issue and cannot resolve it.

Cheers
Tamer

elhead

unread,
Oct 13, 2008, 4:10:06 PM10/13/08
to
same problem here.

Louis

Rikkie

unread,
Dec 11, 2008, 12:02:47 PM12/11/08
to

HI.

I have had the same problem with the Windows update. I was stumped but
after reading these posts I figured maybe it had to do with my virus
protection.

What I did was disabled it and then ran the update. It worked!

Vista, Premium
DELL XPS420
Trend Micro PC-cillin

I hope this helps anyone else


--
Rikkie
------------------------------------------------------------------------
Rikkie's Profile: http://forums.techarena.in/members/rikkie.htm
View this thread: http://forums.techarena.in/windows-update/773219.htm

http://forums.techarena.in

~Belinda

unread,
Jun 12, 2009, 11:18:01 AM6/12/09
to
One thing to consider that worked for me: if you have more than 3gb of Ram
installed on a Vista computer, it does not recognize it and will cause errors
with your updates.

I spent HOURS talking to a Microsoft tech only to figure it out myself by
doing online research.

If you have 2 - 2GB memory cards in your computer, take one out and reboot.
Then try to install the updates. This should work. Good Luck!

MowGreen

unread,
Jun 12, 2009, 6:07:35 PM6/12/09
to
The 3 GB RAM limit applies to Vista 32 bit [x86].

There is no such limit in Vista 64 bit [x64].

Error when you download updates using Windows Update or Microsoft
Update: 8000FFFF
http://support.microsoft.com/kb/946414

If no joy, then run the System File Checker [sfc /scannow]:
http://support.microsoft.com/kb/936212

If still no joy, then run the System Update Readiness Tool:
http://support.microsoft.com/kb/947821


MowGreen


===============
*-343-* FDNY
Never Forgotten
===============

TomKlimuc

unread,
Sep 24, 2009, 9:29:01 AM9/24/09
to
I have the same problem, Vista cannot instakk KB929777. I get the same error
code, I ran Regedit as suggested and I also do not have the listed
components. Whats up with this?

Tom

MowGreen

unread,
Sep 24, 2009, 2:53:06 PM9/24/09
to

Is this Vista SP1 or SP2 ?
Was the update *automatically* offered by Windows Update ?

From: http://support.microsoft.com/kb/929777
> Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the
> "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.

Apparently, it wasn't corrected properly hence the need for KB929777
being released.

MowGreen


===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"

TerribleTim

unread,
Jan 1, 2010, 3:43:01 PM1/1/10
to
Same problems here with an HP Pavillion DV6500 with Vista Home Entertainment
addition. Problems you discribe are exactly the same and started late Nov./09
and cannot find a solution.

robot2235gma...@no-mx.forums.vistaheads.com

unread,
Jan 2, 2010, 12:34:31 AM1/2/10
to

Just encountered same issues. Tried solution from Cloventrout dates Sep
30 as
follows:
1. Click on Start and in the Search box type in regedit.
2. A new program will be listed in the same window. now right click the
regedit program and then select the option run as administrator.
3. Now go into HKLM\COMPONENTS and check if these three values exist
under
the COMPONENT Key
1. PendingXmidentifier
2. NextQueueEntryIndex
3. AdvancedInstallersNeedResolving

I do not have the HKLM\COMPONENTS in the program so this solution does
not

work for me. Any other solutions to this problem ?


--
robo...@gmail.com

'corporate gifts' (http://www.phoenixcorporategifts.com/) | 'promotional
clothing' (http://www.phoenixcorporategifts.com...ory.asp?cat=10) |
'Promotional Products' (http://promo-prod.blogspot.com/)
Posted via http://www.vistaheads.com

Robert Aldwinckle

unread,
Jan 3, 2010, 9:49:10 AM1/3/10
to

"robo...@gmail.com" <robot2235gma...@no-mx.forums.vistaheads.com> wrote in message
news:robot2235gma...@no-mx.forums.vistaheads.com...

6/26/2007 11:30 AM PST
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=WindowsUpdate_8000FFFF+&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=132125cd-3159-4301-b96b-18d6d3c32fe7&mid=ad159cb8-17f1-4cc5-ac74-0f31d4bc9478

>
> Just encountered same issues. Tried solution from Cloventrout dates Sep 30


Cloventrout? Not in this thread?

Oh. This whole post is a duplicate of one from 2007!

12/4/2007 8:10 AM PST
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&mid=3ae07282-4c2d-4b2c-a927-654665012ac7&sloc=en-us


> as follows:
> 1. Click on Start and in the Search box type in regedit.
> 2. A new program will be listed in the same window. now right click the
> regedit program and then select the option run as administrator.
> 3. Now go into HKLM\COMPONENTS and check if these three values exist
> under
> the COMPONENT Key
> 1. PendingXmidentifier
> 2. NextQueueEntryIndex
> 3. AdvancedInstallersNeedResolving
> I do not have the HKLM\COMPONENTS in the program so this solution does
> not
> work for me. Any other solutions to this problem ?


As I mentioned previously (in fact in response to the message that this clones)
that must be a specific example of the symptom for a different cause
than the one posters in this thread are probably having.
So you will have to do your own diagnosis and find your own resolution.


Good luck

Robert
---


Now I see that this was not a request for help at all
but just a spammer adding his signature to an old post.

; ]


Ditto

unread,
Jan 22, 2010, 4:54:01 PM1/22/10
to

Why am I talking to fellow users???????
These posts indicate this is a VERY OLD problem Why isn't Windows Vista
people involved???
Apparently that just ignore us--it is easier that way

PA Bear [MS MVP]

unread,
Jan 22, 2010, 6:30:59 PM1/22/10
to

You chose to reply to a thread from June 2007. Why?

No one here represents or works for Microsoft.


Ditto wrote:
> Why am I talking to fellow users???????
> These posts indicate this is a VERY OLD problem Why isn't Windows Vista
> people involved???
> Apparently that just ignore us--it is easier that way

<blithersnippage>

Michael

unread,
Jan 22, 2010, 9:18:06 PM1/22/10
to
Ditto!

--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:ud6CFw7m...@TK2MSFTNGP05.phx.gbl...

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