Windows6.1-KB958488-v6001-x86.msu fails to install

Hunter@discussions.microsoft.com Yautja Hunter

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May 31, 2010, 2:22:01 PM5/31/10

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Hello all!

I am trying to install "Windows6.1-KB958488-v6001-x86.msu" update which is
required by .NET Framework 4.0, and the installation just fails saying:

"The following updates were not installed: Update for Windows (KB958488)"

Any one knows what this update is for? And how to see the log why it fails?

Thanks!

PA Bear [MS MVP]

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May 31, 2010, 3:42:39 PM5/31/10

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Wild guesses include:

Is .NET Framework 4.0 Beta still installed?

Are you attempting to install this update manually? [Can't find a KB958488
anywhere.]

Are you still running Win7 RC?

Microsoft .NET Framework 4 (Web Installer):
http://www.microsoft.com/downloads/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992

Yautja Hunter

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May 31, 2010, 4:54:02 PM5/31/10

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"PA Bear [MS MVP]" wrote:

> Is .NET Framework 4.0 Beta still installed?

No. And I've used Cleanup Tool to remove unsuccessful installation of .NET
Framework 4.0.

> Are you attempting to install this update manually? [Can't find a KB958488
> anywhere.]

Well, yes. The point is that "Windows6.1-KB958488-v6001-x86.msu" is part of
the installation package of Microsoft .NET Framework 4.0.
When I try install Microsoft .NET Framework 4.0 (tried both web and
standalone full installer) it fails with the following log:

Exe (E:\82a06bea561c9e3db5ab36\Windows6.1-KB958488-v6001-x86.msu) failed
with 0xbc9 - The requested operation failed. A system reboot is required to
roll back changes made.
[6/1/2010, 0:47:33] Action complete
[6/1/2010, 0:47:33]Error 0xbc9 is mapped to Custom Error:
[6/1/2010, 0:47:33]OnFailureBehavior for this item is to Rollback.
[6/1/2010, 0:47:33] Action: Performing actions on all Items...
[6/1/2010, 0:47:33] Action complete
[6/1/2010, 0:47:33] Action complete
[6/1/2010, 0:47:33]Final Result: Installation failed with error code:
(0x00000BC9), "The requested operation failed. A system reboot is required to
roll back changes made. " (Elapsed time: 0 00:00:51).

As you can see the "Windows6.1-KB958488-v6001-x86.msu" is the stumbling
block. Therefore, I hoped to install it separetly so that .NET Framework 4.0
could overcome it.

> Are you still running Win7 RC?

No. My system is 6.1.7600.

PA Bear [MS MVP]

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May 31, 2010, 6:17:12 PM5/31/10

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And have you rebooted?

Yautja Hunter

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Jun 1, 2010, 12:05:01 AM6/1/10

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> And have you rebooted?

Of course. Many times, after different operations. It's all the same: .NET
Framework 4.0 won't install.

My Windows is fully updated though.

PA Bear [MS MVP]

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Jun 1, 2010, 12:38:37 AM6/1/10

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Yautja Hunter wrote:
> My Windows is fully updated though.

What application is installed which requires .NET Framework 4.0?

Yautja Hunter

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Jun 1, 2010, 12:26:01 PM6/1/10

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> What application is installed which requires .NET Framework 4.0?

I am trying to install Xvid4PSP Video Converter (http://www.winnydows.com) -
it's one the best converters I've ever seen. It won't install unless it
detects .NET Framework 4.0 in the system. Earlier versions worked without
.NET Framework 4.0, but latest ones (so called "Daily betas" ) require it.

MowGreen

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Jun 1, 2010, 12:37:12 PM6/1/10

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Yautja Hunter wrote:
> [6/1/2010, 0:47:33]Final Result: Installation failed with error code:
> (0x00000BC9), "The requested operation failed. A system reboot is required to
> roll back changes made. " (Elapsed time: 0 00:00:51).

0x00000BC9 means exactly what it states, nothing more.

Suggest you check this thread:
.NET 4.0 will not install on Windows 7
http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/thread/1e40f004-1892-4ccc-bf22-cdd247b0099e

Although the error in that thread may not be the same as the one your
system is experiencing, YiChun Chen shows the poster how to collect the
installation logs from Temp using

Microsoft Visual Studio and .NET Framework Log Collection Tool
http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en

Check for issues with WinSxS in the logs. If an issue(s) do exist with
WinSxS, then there are only 4 steps that will resolve it (them):

1) Run the System Update Readiness Tool (CheckSUR)
2) Run the System File Checker (Elevated- aka Run as admin)
3) Try an "in-place upgrade" (aka Repair Install)
4) Reformat/reinstall

BTW, suggest you check out Aaron Stebner's blog:
http://blogs.msdn.com/b/astebner/archive/2010/05/13/10012778.aspx

He is "The Source" for troubleshooting .NET issues. You can contact him
from the Comments areas or via the "Email Blog Author" link:
http://blogs.msdn.com/b/astebner/contact.aspx

MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

PA Bear [MS MVP]

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Jun 1, 2010, 6:36:00 PM6/1/10

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Yautja Hunter wrote:
> I am trying to install Xvid4PSP Video Converter
> (http://www.winnydows.com) -
> it's one the best converters I've ever seen. It won't install unless it
> detects .NET Framework 4.0 in the system. Earlier versions worked without
> .NET Framework 4.0, but latest ones (so called "Daily betas" ) require it.

What Mow said.

Or post here for assistance: http://forum.winnydows.com/viewforum.php?f=23

Yautja Hunter

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Jun 2, 2010, 11:55:24 AM6/2/10

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I already have been in extensive discussion with YiChun Chen:
http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/thread/8fb799a2-56f2-428d-9598-c002935b82be?prof=required

YiChun Chen has checked my logs (collected with Microsoft Visual Studio and
.NET Framework Log Collection Tool) and concluded that there is an error with
Windows6.1-KB958488-v6001-x86.msu update which is installed by .NET Framework
4.0. However he doesn't understand what hinders the installation of that
update. He ran out of ideas and suggested that I ask about it at this Windows
Update forum. So now I am here :-)

PA Bear [MS MVP]

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Jun 2, 2010, 1:32:53 PM6/2/10

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You could always do a clean install of Win7 & try again.

MowGreen

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Jun 2, 2010, 1:45:33 PM6/2/10

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GMTA ? <w> I see YiChun Chen recommended the running of the System
Update Readiness Tool (CheckSUR). Have you done so and checked the
log(s) it created ? Would you please post one of the logs ?

Description of the System Update Readiness Tool for Windows Vista, for
Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
http://support.microsoft.com/kb/947821

Click the " Download the update package now " link next to " All
supported x86-based versions of Windows 7 ".
That will take you to the download page.
Click the Continue button and the system will be Validated. Download
Windows6.1-KB947821-v5-x86.msu and *save* it.
Close *all* open programs and browsers.
Run Windows6.1-KB947821-v5-x86.msu.
The 2 logs it creates will be located at:

Windows\Logs\CBS\CheckSUR.log <-- this log
Windows\Logs\CBS\CheckSUR.persist.log < -- or, this log

Check either log to see if running CheckSUR resolved all CBS 'issues'.
If it did, then suggest you try to install a manually downloaded
Standalone Installer copy of .NET 4 after configuring the system to
Clean boot. This is NOT the Web Installer, which is just a stub that
downloads the rest of the files, it's a 'package that installs the .NET
Framework runtime and associated files' :

Microsoft .NET Framework 4 (Standalone Installer)
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7

How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135

BTW, don't you just love when posts are marked as Answers when they do
NOT resolve the issue that the thread is about ?
At best, it's childish, at worst, it's completely dishonest.

Yautja Hunter

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Jun 3, 2010, 1:03:37 PM6/3/10

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> GMTA ? <w> I see YiChun Chen recommended the running of the System
> Update Readiness Tool (CheckSUR). Have you done so and checked the
> log(s) it created ? Would you please post one of the logs ?

Sure. Here they are:

From CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7600.20667
Package Version 8.0
2010-06-03 20:49

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store

Summary:
Seconds executed: 187
No errors detected
=================================

From CheckSUR.persist.log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7600.20667
Package Version 8.0
2010-06-03 20:49

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store

Summary:
Seconds executed: 187
No errors detected
=================================

> Check either log to see if running CheckSUR resolved all CBS 'issues'.
> If it did, then suggest you try to install a manually downloaded
> Standalone Installer copy of .NET 4 after configuring the system to
> Clean boot. This is NOT the Web Installer, which is just a stub that
> downloads the rest of the files, it's a 'package that installs the .NET
> Framework runtime and associated files'

I have tried installing Microsoft .NET Framework 4 (Standalone Installer),
it fails just the same as Web Installer.

What I HAVEN'T tried yet is performing a Clean Boot. I will try now. Be back
soon.

> BTW, don't you just love when posts are marked as Answers when they do
> NOT resolve the issue that the thread is about ?
> At best, it's childish, at worst, it's completely dishonest.

I don't understand why and who does it :-(

Yautja Hunter

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Jun 3, 2010, 1:13:49 PM6/3/10

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Have performed Clean Boot and tried to install .NET Framework 4.0 using
Standalone Installer. FAILED as usual.

The complete log provided by .NET Framework Installer is too large to be
posted here. Can I send it to you by e-mail or provide a link here to a file
sharing service?

MowGreen

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Jun 3, 2010, 2:34:25 PM6/3/10

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Since I don't know how big the attachment is, it might be best if you
could post it, BUT ... I do have someone at MS who said she will take a
look at .NET 4 installation issues and I'm going to alert her to this
specific thread and the one on MDSN.

Please, hold tight for now, Yautja

Yautja Hunter

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Jun 3, 2010, 5:19:42 PM6/3/10

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"MowGreen" wrote:

> Since I don't know how big the attachment is, it might be best if you
> could post it, BUT ... I do have someone at MS who said she will take a
> look at .NET 4 installation issues and I'm going to alert her to this
> specific thread and the one on MDSN.
>
> Please, hold tight for now, Yautja

The log file is 112Kb. But it has too many lines (characters) and this forum
doesn't allow to post it completely.

Ok, I will wait for further instructions.

>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>

> .
>

MowGreen

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Jun 3, 2010, 6:30:03 PM6/3/10

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You can send it to me and I'll forward it along, Yautja. My email user
name is mowgreen.
Just add the dot com to the end of gmail and you've got it. <w>

MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

firas...@gmail.com

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Apr 15, 2017, 9:28:01 AM4/15/17

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Guys, I know this problem is too old. But in 2017 (now) I still have the same problem using my windows 32-bits laptop.
MowGreen Why don't you post the solution in public to let everybody see it and fix it?