Windows update failure

[Steve]

I am unable to download any updates let alone try to install them. There are
no error messages. At first I was unable to even download the updating
software but after turning off the Spybot Tea Timer I was at least able to
get that done. This is on a XP Home machine. Kinda stumped here. Any ideas?

[TaurArian [MS-MVP]]

On the WU Website, select your history of updates - now click on failed update (red mark)
and see if there is an error code.
If there is an error code, write it down and post back or in the alternative, do a search
for the error code.

and/or
How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy and
paste the error codes into this thread so someone may be able to assist you. On the other
hand, you may be able to find the error code and other suggestions by searching the
Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services
installation issues
http://support.microsoft.com/default.aspx?scid=kb;en-us;906602

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
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Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"Steve" <St...@discussions.microsoft.com> wrote in message
news:CB9765C5-17CB-4E8A...@microsoft.com...

[Steve]

If I am reading this right I see several references to error code 0x80200011.
I also see a few references to a warning that states " Download job failed
because of insufficient range support". Any ideas?

[TaurArian [MS-MVP]]

From what I gather IMHO what your computer asked for and what the server was giving you
were two different things hence error. That's my interpretation.

Clear out Temporary Internet Files including offline stuff etc. That'll clear the cache.

Then rename the SoftwareDistribution folder (fixes many problems)

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Reboot and return to WU to see if that helps.

You'll lose the history of WU but that's not important. At least it will clear the cache.

FYI also see: Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
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http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"Steve" <St...@discussions.microsoft.com> wrote in message

news:ABD46392-814B-4ADC...@microsoft.com...

[Steve]

I cleared the TIF's. But renaming the SoftwareDistribution folder was not
allowed. It said "Cannot rename SoftwareDistribution: Access is denied. Make
sure the disk is not full or write-protected and that the file is not
currently in use. Still unable to get it to work.

[TaurArian]

Did you stop the WU service before trying to rename the softwaredistribution
folder?

[Steve]

Yes

[TaurArian]

Try in safemode.

[Steve]

I finally got the folder renamed without going into safe mode. WU reloaded
and it still offers the updates but will not download them.

[Steve]

I finally renamed the folder without going into safe mode. WU reloaded and it

still offers the updates but will not download them.

[Steve]

One other thing. Windows Defender will not take any definition updates,
either through update or through Defender itself. The Defender error code is
Ox80240022. Sounds like they are tied together.

[TaurArian [MS-MVP]]

Steve, that code isn't helpful unfortunately-
0x80240022
-2145124318
WU_E_ALL_UPDATES_FAILED
operation failed on all specified updates

We already know that the updates failed.

Are you able to manually install the Windows Defender Update?
How to manually download the latest definition updates for Windows Defender
http://support.microsoft.com/kb/923159/

Are you able to manually download the updates and install them?
Search for a Download
http://www.microsoft.com/downloads/search.aspx?displaylang=en

Otherwise I'm out of ideas. Next -
How to obtain assistance from MS Support

Customers in the U.S. and Canada can receive technical support from Microsoft Product
Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
associated with security updates or using Automatic Updates. When you call, clearly state
that your problem is the inability to install updates via Automatic Updates. Note the
error codes you have been receiving.

In other countries, see http://support.microsoft.com/security
"No-Charge Support...for virus and other security-related" issues in right-hand menu for
localized contact information.

For more information about how to contact Microsoft for support issues, visit the
International Support Web site:
https://support.microsoft.com/common/international.aspx

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"Steve" <St...@discussions.microsoft.com> wrote in message

news:CCF9C840-FE72-4AD8...@microsoft.com...

[Steve]

Here is a major problem I encountered this evening. I turned on the computer,
got online with my wireless card, did an update with Norton and noticed that
it was having trouble connecting to the server. It finally connected and took
at least 10 minutes to finish. My Webroot spysweeper could not connect for
updates and Internet Explorer would not go to any page. I rebooted and got
the same result. I turned off the firewall with the same results. At that
point I tried to do a system restore and my computer refused to do it. And
then it hit me. I swapped the .old on my Software Distribution folders so the
original was recognized, rebooted the computer and all of my software now
works the way it did originally. The original has 60mb of data in it and the
new one only half as much. Correct me if I am wrong but it sounds like I
would have to reinstall most of my software to the new folder just so
everything works. Now to answer your question. Yes, I followed the link and
it did install. But obviously I still have the same update issues with WU.

[TaurArian [MS-MVP]]

Interesting Steve, as I have renamed that folder many times without incident. The download
folder usually clears in about 10 days automatically.
It's only for WU.
Have you opened a support incident yet?
It will be interesting to find out what MS have to say about this.
K

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

"Steve" <St...@discussions.microsoft.com> wrote in message

news:39AE144B-A652-464D...@microsoft.com...

[v...@ponyexpressvet.com]

The windows update for .Net Framework has created considerable
problems for a lot of users. Those that have contacted Microsoft prior
to July 12 or July 13 were given bad information on how to fix the
update. First, a bit of history: The update is for .Net Framework 1.1
service pack 1, not the original installation of .Net Framework 1. The
service pack was an optional update that many users did not upload.
Hence the latest security update was doomed to fail. The security
update did not search for the right version prior to installation so
either you got a installation failure message or it "updated
sucessfully" only to reappear as a needed update a few minutes later.
If you were unfortunate enough to add .Net Framework version 2 or 3
without uploading your service pack to version 1 your headaches just
got worse. (Please note: there is a service pack out for version 2 and
the service pack for version 3 will be released this fall).

The fix advocated by level one support was to reset the update catalog
by clearing the software distribution folder and reseting the catroot2
folder. Of course you had to go stop a few services in order to rename
the folder so the process seemed a bit complicated but if you took
that route you were on a fools errand. (Level one support has since
been re-educated). Downloading the files directly off the web site did
not resolve the issue either, unless you got lucky and added service
pack 1 during the process and did not have version 2 or 3 on your
computer.

So, here is the fix:

Get rid of all the .Net Framework files and reinstall them one by one,
updating each one as you go.

You need Windows Install Clean Up utitility to clear the installer
files, then you need the dotnetfix clean up utility to get rid of all
of the versions of .Net Framework, then you need to upload and install
each version of Framework, including the service packs, one by one
until you are done, then do the updates. If you only need version 1.1,
then there is no reason to download version 2 and 3 along with their
numerous updates.

For those few are foiled at the first step: that is you run the
Windows Install Cleanup utility and you do not find any .Net Framework
files listed, then you need to download the 1.1 package and install
it. That simply places it in the windows installer cache so it shows
up in the utility so you can then turn right around and delete it.

Here are the crib notes provided to the Microsoft support staff:

Download Windows Install Cleanup Utility by following the article
http://support.microsoft.com/kb/290301 and remove any other versions
of .Net framework showing up in cleanup utility.

Also download the Net Framework cleanup tool from
http://blogs.msdn.com/astebner/archive/2005/04/08/406671.aspx and you
can download the tool from the left side of the page under the section
"USEFUL TOOLS".

DOTNETFX (1.1)
http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

.NET FRAMEWORK 1.1 Service pack 1
http://www.microsoft.com/downloads/details.aspx?familyid=a8f5654f-088e-40b2-bbdb-a83353618b38&displaylang=en

go to windowsupdate.microsoft.com and do the updates kb928366..

Good luck to all and please spread the word, Microsoft Support is
overwhelmed atm.

BTW: The windowsupdate.log and all of the usual stuff has no useful
information for this problem, this little update snafu was a doozy!
There is more to the story but enough said for now.