Windows update keep saying files require to update are no longer..

Andrew

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Jul 25, 2005, 4:28:02 AM7/25/05

to

Files required to use Windows Update are no
longer registered or installed on your computer. To continue:

1) Register or reinstall the files for me now (Recommended)
2) Let me read about more steps that might be required to solve the problem

These are the 2 options if i chose one it download the files and register
but it still doesnt work and the same error message appear just like a loop
keeps repeating itself.

Second option just doesnt help at all.... No details given no error msg was
shown etc...

Please help someone as Windows Update are crucial and if i bring back to my
manufacturer they just ask me for permisson to reformat.... :( and telephone
support sucks...

Sincerely,
Andrew

Sky King

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Jul 25, 2005, 9:02:32 AM7/25/05

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Hi, Andrew;

First, Restart the computer. It may be that some of the files needed
were not registered pending a Restart. Give WU another try after the
Restart.

If that doesn't work, manually download and install these items:

New WinHTTP and BITS update:
http://www.microsoft.com/downloads/details.aspx?FamilyID=b93356b1-ba43-480f-983d-eb19368f9047&displaylang=en

New MS Installer:
http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

MS scripting support files:
http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

After the final Restart, return to the Windows Update site. Does it
function now?

If you still encounter the same problem, do the following:

On the Start/Run line enter: "net stop wuauserv"

In the .\Windows\SoftwareDistribution folder delete everything EXCEPT
for the EventCache folder.

On the Start/Run line enter "services.msc" and when the list comes up
check that these three items are all set to Automatic (if not, change
them):
Automatic Updates
BITS
Event Log

Close the Services list; Restart your computer. Now go to this site and
click the button to begin the install of
the MU components:
http://www.microsoft.com/technet/prodtechnol/microsoftupdate/default.mspx

--

...Sky

Tom "Sky" King
=============

Andrew wrote:
> Files required to use Windows Update are no

> longer registered or installed on your computer. .......

bb4bball

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Jul 25, 2005, 12:28:10 PM7/25/05

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I have the exact same problem. I tried what you posted, but the problem still
exists.

Get the same message:

" Files required to use Windows Update are no

longer registered or installed on your computer. To continue:

1) Register or reinstall the files for me now (Recommended)
2) Let me read about more steps that might be required to solve the problem"

I chose 2 above and followed the steps (like I've done before) and they
still don't help.

Help?

"Sky King" wrote:

> ....Sky

kevinjr100

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Jul 25, 2005, 12:37:05 PM7/25/05

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I'm getting this problem too...as is another computer I'm working on in my
office. Strangely, other computers in the office seem to have no problem
whatsoever. I tried Sky King's advice, but I'm still getting the same thing.

Sky King

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Jul 25, 2005, 1:43:48 PM7/25/05

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kevinjr100 wrote:
> I'm getting this problem too...as is another computer I'm working on
> in my office. Strangely, other computers in the office seem to have
> no problem whatsoever. I tried Sky King's advice, but I'm still
> getting the same thing.

What is the version number of the muweb.dll file in your system32
folder?

Sky King

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Jul 25, 2005, 1:43:34 PM7/25/05

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bb4bball wrote:
> I have the exact same problem. I tried what you posted, but the
> problem still exists.

What is the version number of the muweb.dll file in your system32
folder?

--

kevinjr100

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Jul 25, 2005, 2:30:22 PM7/25/05

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I don't see muweb.dll in c:\windows\system32\

"Sky King" wrote:

bb4bball

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Jul 25, 2005, 3:50:02 PM7/25/05

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v. 5.8.0.2469, created 5/26/2005

"Sky King" wrote:

> bb4bball wrote:
> > I have the exact same problem. I tried what you posted, but the
> > problem still exists.
>
> What is the version number of the muweb.dll file in your system32
> folder?
>
> --
>

Andrew

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Jul 25, 2005, 10:35:02 PM7/25/05

to

Hi people i have solved my problem yesterday and since ur having the same
problem i wou
ld like to help but im unable to recall where i did it i only remember u can
try looking in the log file for the error by opening a new window and type in
this
%windir%\windowsupdate.log

then search for that error. I did 2 steps one is a regeditE something
something and another one is to open a dos window using cmd and there are a
few commands to enter. After each try close all windows and try again. Hope
your be able to find it. I also manage to solve by luck.... The manufacturers
really should wake up their idea man...

in NJ@discussions.microsoft.com charlie in NJ

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Jul 25, 2005, 11:08:03 PM7/25/05

to

I was having the same problem trying to update a PC with W2000. After I tried
Sky Kings suggestions, restarted, and failed again, I tried other upgrades.
I was able to upgrate to IE6, and then when I restarted, and tried the W2000
upgrade again it worked.

"Sky King" wrote:

> bb4bball wrote:
> > I have the exact same problem. I tried what you posted, but the
> > problem still exists.
>
> What is the version number of the muweb.dll file in your system32
> folder?
>
> --
>

Sky King

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Jul 27, 2005, 12:35:05 PM7/27/05

to

kevinjr100 wrote:
> I don't see muweb.dll in c:\windows\system32\

Did you delete the SoftwareDistribtion folder? Have you done a Restart
recently?

On the Start/Run line enter: "net stop wuauserv"

In the .\Windows\SoftwareDistribution folder delete everything.

On the Start/Run line enter "services.msc" and when the list comes up
check that these three items are all set to Automatic (if not, change
them):
Automatic Updates
BITS
Event Log

Close the Services list; Restart your computer. Now go to this site and
click the button to begin the install of
the MU components:
http://www.microsoft.com/technet/prodtechnol/microsoftupdate/default.mspx

Or on the WU website elect the option to use Microsoft Update.

When done, Restart the computer again. Now what do you have in the
System32 folder for that file (muweb.dll)?

Sky King

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Jul 27, 2005, 12:40:42 PM7/27/05

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bb4bball wrote:
> v. 5.8.0.2469, created 5/26/2005

1. Boot into Safe Mode with the Administrator acct.

2. On the Start/Run line type: net stop wuauserv (probably already
stopped, but check anyway)

3. Clear the Registry condition for these files by typing on the
Start/Run line:

Regsvr32 /u \system32\iuengine.dll
Regsvr32 /u \system32\mucltui.dll
Regsvr32 /u \system32\muweb.dll
Regsvr32 /u \system32\wuapi.dll
Regsvr32 /u \system32\wuaueng.dll
Regsvr32 /u \system32\wuaueng1.dll
Regsvr32 /u \system32\wucltui.dll
Regsvr32 /u \system32\wups.dll
Regsvr32 /u \system32\wups2.dll
Regsvr32 /u \system32\wuweb.dll

4. Delete these files:

.\WINDOWS\system32\iuengine.dll
.\WINDOWS\system32\mucltui.dll
.\WINDOWS\system32\muweb.dll
.\WINDOWS\system32\wuapi.dll
.\WINDOWS\system32\wuauclt.exe
.\WINDOWS\system32\wuauclt1.exe
.\WINDOWS\system32\wuaucpl.cpl
.\WINDOWS\system32\wuaueng.dll
.\WINDOWS\system32\wuaueng1.dll
.\WINDOWS\system32\wucltui.dll
.\WINDOWS\system32\wups.dll
.\WINDOWS\system32\wups2.dll
.\WINDOWS\system32\wuweb.dll

Also delete the entire ".:\WINDOWS\SoftwareDistribution" folder. You
will lose your AU/WU History, but that isn't really a bad thing.

5. Restart back into Normal mode, being sure you log into an account
that has full Administrator privileges. The WU controls should get
updated to the 5.4.3790.2180 version from the
.:\WINDOWS\ServicePackFiles\i386 folder during that restart.

6. Now go to this website:
http://update.microsoft.com/microsoftupdate/v6/default.aspx If you
haven't already, select the option in the right "News" section to use
Microsoft Update versus plain old Windows Update. You will get some
controls installed.

When that is done, close everything and Restart the computer. Try MU
now.

HTH

bb4bball

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Jul 27, 2005, 3:08:02 PM7/27/05

to

Got into safe mode. In run: net stop wuauserv, brought up the comd window for
a split second only.

I then tried the entries below on the run line, but got the following
message for all:

"LoadLibrary("\system32\iuengine.dll ")failed - The specified module could
not be found". I paid close attention to the spaces, etc...

I exited the safe mode.

Any ideas what I should do next?

"Sky King" wrote:

> bb4bball wrote:
> > v. 5.8.0.2469, created 5/26/2005
>
> 1. Boot into Safe Mode with the Administrator acct.
>
> 2. On the Start/Run line type: net stop wuauserv (probably already
> stopped, but check anyway)
>
> 3. Clear the Registry condition for these files by typing on the
> Start/Run line:
>
> Regsvr32 /u \system32\iuengine.dll
> Regsvr32 /u \system32\mucltui.dll
> Regsvr32 /u \system32\muweb.dll
> Regsvr32 /u \system32\wuapi.dll
> Regsvr32 /u \system32\wuaueng.dll
> Regsvr32 /u \system32\wuaueng1.dll
> Regsvr32 /u \system32\wucltui.dll
> Regsvr32 /u \system32\wups.dll
> Regsvr32 /u \system32\wups2.dll
> Regsvr32 /u \system32\wuweb.dll
>
> 4. Delete these files:
>

> ..\WINDOWS\system32\iuengine.dll
> ..\WINDOWS\system32\mucltui.dll
> ..\WINDOWS\system32\muweb.dll
> ..\WINDOWS\system32\wuapi.dll
> ..\WINDOWS\system32\wuauclt.exe
> ..\WINDOWS\system32\wuauclt1.exe
> ..\WINDOWS\system32\wuaucpl.cpl
> ..\WINDOWS\system32\wuaueng.dll
> ..\WINDOWS\system32\wuaueng1.dll
> ..\WINDOWS\system32\wucltui.dll
> ..\WINDOWS\system32\wups.dll
> ..\WINDOWS\system32\wups2.dll
> ..\WINDOWS\system32\wuweb.dll

>
> Also delete the entire ".:\WINDOWS\SoftwareDistribution" folder. You
> will lose your AU/WU History, but that isn't really a bad thing.
>
> 5. Restart back into Normal mode, being sure you log into an account
> that has full Administrator privileges. The WU controls should get
> updated to the 5.4.3790.2180 version from the

> ..:\WINDOWS\ServicePackFiles\i386 folder during that restart.

>
> 6. Now go to this website:
> http://update.microsoft.com/microsoftupdate/v6/default.aspx If you
> haven't already, select the option in the right "News" section to use
> Microsoft Update versus plain old Windows Update. You will get some
> controls installed.
>
> When that is done, close everything and Restart the computer. Try MU
> now.
>
> HTH
>
> --
>

Torgeir Bakken (MVP)

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Jul 27, 2005, 3:36:19 PM7/27/05

to

bb4bball wrote:

> Got into safe mode. In run: net stop wuauserv, brought up the
> comd window for a split second only.

That is normal when using Start/Run for this command (but the command
will do it's job anyway).

If you want to see what happens, run the net stop wuauserv command in
a command prompt instead, e.g. open it with Start/Run --> cmd.exe

> I then tried the entries below on the run line, but got the
> following message for all:
>
> "LoadLibrary("\system32\iuengine.dll ")failed - The specified
> module could not be found". I paid close attention to the spaces,
> etc...

You cannot use \system32\iuengine.dll

Use this instead:

Regsvr32 /u %windir%\system32\iuengine.dll

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

bb4bball

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Jul 27, 2005, 4:20:03 PM7/27/05

to

I used Regsvr32 /u %windir%\system32\ and all succeeded but 3:

iuengine.dll -- "...was loaded but the DLLUnregisterServer entry point was
not found. This file can not be registered."

wuapi.dll -- "...failed... 0x8002801c"

mucltui.dll -- "... module could not be found."

I then exited safe mode and restarted.

Any ideas?

Sky King

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Jul 27, 2005, 4:27:49 PM7/27/05

to

Some of those listed may not have the proper headers to display the
un-registering info.

If you have done all the un-register steps, while still in Safe Mode
continue with the rest of the steps (delete files, etc.). IOW, boot
back into Safe Mode and proceed with step 4. with the prior set of steps
in the order listed.

--

...Sky

Tom "Sky" King
=============

bb4bball

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Jul 27, 2005, 11:24:03 PM7/27/05

to

Sky and Torgeir,

It appears to have worked! I downloaded some updates. I have my auto
update setting for download, but let me choose when to install. I'll have to
see how that works.

Thanks!! I've been trying solutions for a week or 2.

"Sky King" wrote:

> Some of those listed may not have the proper headers to display the
> un-registering info.
>
> If you have done all the un-register steps, while still in Safe Mode
> continue with the rest of the steps (delete files, etc.). IOW, boot
> back into Safe Mode and proceed with step 4. with the prior set of steps
> in the order listed.
>
> --
>

> ....Sky

Robert Aldwinckle

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Jul 28, 2005, 2:33:08 AM7/28/05

to

"bb4bball" <bb4b...@discussions.microsoft.com> wrote in message
news:7950ABEE-1388-4B60...@microsoft.com
...
<sigh/> None of the posters in this thread has disclosed their OS...

FWIW the following information is based on my XPsp2
and what DependencyWalker says about these modules.

>I used Regsvr32 /u %windir%\system32\ and all succeeded but 3:
>
> iuengine.dll -- "...was loaded but the DLLUnregisterServer entry point was
> not found. This file can not be registered."

I think it would be a mistake to use regsvr32 with this module on my OS.
If these instructions were designed for this OS I suspect that the module
intended could be iuctl.dll instead. The reason is that iuctl.dll has that
entry point (and DllRegisterServer) but iuengine.dll has neither.

This issue has been raised before but I didn't know the source
of the instructions then.

http://groups-beta.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/ecfc3fcd417392d4/cce67e9ad757402b?lnk=st&q=iuengine+dllregisterserver+author:aldwinckle+group:microsoft.public.windowsupdate&rnum=1#cce67e9ad757402b

>
> wuapi.dll -- "...failed... 0x8002801c"

This looks like a problem which should be diagnosed further.
I suggest using DependencyWalker's Profiler to monitor the
execution of this command. OTOH it apparently may mean
that there was nothing to unregister so perhaps you could try
registering it first and then unregistering it just to be sure you
know what its state is. If the registration fails make a note
of its error code or use the above Profiler idea to get more
information about the symptom.

>
> mucltui.dll -- "... module could not be found."

I'm not sure but I don't think that this module existed until
I upgraded to WUv6. Which version of WU do you use?

HTH

Robert Aldwinckle
---

Sky King

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Jul 28, 2005, 1:22:58 PM7/28/05

to

Hi, Robert;

The fault is mine alone. I picked all the WU/MU related files in the
System32 folder and copied them to a list.

Yep, one or two of them won't unregister using Regsvr32. I should
probably update my template to avoid this confusion. Thanks for the
info.

BTW, the OS version doesn't matter as long as folks are using Windows
Update V5/6 (or MU). ;)

--

...Sky

Tom "Sky" King
=============

Robert Aldwinckle wrote:
> "bb4bball" <bb4b...@discussions.microsoft.com> wrote in message
> news:7950ABEE-1388-4B60...@microsoft.com
> ...
> <sigh/> None of the posters in this thread has disclosed their OS...
>
> FWIW the following information is based on my XPsp2
> and what DependencyWalker says about these modules.
>

> I think it would be a mistake to use regsvr32 with this module on
> my OS.

.......

bb4bball

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Jul 28, 2005, 2:29:03 PM7/28/05

to

(My comments are embedded in your post)

"Robert Aldwinckle" wrote:

> "bb4bball" <bb4b...@discussions.microsoft.com> wrote in message
> news:7950ABEE-1388-4B60...@microsoft.com

> ....

> <sigh/> None of the posters in this thread has disclosed their OS...

Oops! XP SP2

> FWIW the following information is based on my XPsp2
> and what DependencyWalker says about these modules.
>
>
> >I used Regsvr32 /u %windir%\system32\ and all succeeded but 3:
> >
> > iuengine.dll -- "...was loaded but the DLLUnregisterServer entry point was
> > not found. This file can not be registered."
>
> I think it would be a mistake to use regsvr32 with this module on my OS.
> If these instructions were designed for this OS I suspect that the module
> intended could be iuctl.dll instead. The reason is that iuctl.dll has that
> entry point (and DllRegisterServer) but iuengine.dll has neither.
>
> This issue has been raised before but I didn't know the source
> of the instructions then.
>
> http://groups-beta.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/ecfc3fcd417392d4/cce67e9ad757402b?lnk=st&q=iuengine+dllregisterserver+author:aldwinckle+group:microsoft.public.windowsupdate&rnum=1#cce67e9ad757402b
>
>
> >
> > wuapi.dll -- "...failed... 0x8002801c"
>
> This looks like a problem which should be diagnosed further.
> I suggest using DependencyWalker's Profiler to monitor the
> execution of this command. OTOH it apparently may mean
> that there was nothing to unregister so perhaps you could try
> registering it first and then unregistering it just to be sure you
> know what its state is. If the registration fails make a note
> of its error code or use the above Profiler idea to get more
> information about the symptom.

I just registered it. Should I unregister it? or leave it?

>
>
> >
> > mucltui.dll -- "... module could not be found."
>
> I'm not sure but I don't think that this module existed until
> I upgraded to WUv6. Which version of WU do you use?

I now have v6.

Thanks

> HTH
>
> Robert Aldwinckle
> ---
>
>
>

Sky King

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Jul 28, 2005, 9:09:41 PM7/28/05

to

Hi;

Not Robert, but...

In an earlier post you stated that WU/MU was working. Basic rule of
computers: If it isn't broke, don't fix it. <g> Since you stated
earlier that WU/MU was working, it is not a good idea to keep trying to
"fix" what already is working.

ralph

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Aug 5, 2005, 1:59:01 PM8/5/05

to

I my case the solution was as simple as:

on the Start/Run line: regsvr32 MSXML3.dll

After this both WU and MU worked again.
ralph

krizzz

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Aug 10, 2005, 10:58:07 AM8/10/05

to

Ralph, you are the man! 2 second fix worked. Thanx!

krizzz

a lot Ralph. it worked.@discussions.microsoft.com Thanks a lot Ralph. it worked.

unread,

Aug 10, 2005, 11:07:05 PM8/10/05

to

Thanks a lot Ralph> I have been going around in circles for days and
your solution worked fine.

DICECOLLECTOR

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Aug 24, 2005, 6:13:17 PM8/24/05

to

Ralph ...

Many thanks ... I chunked my way down thru this thread ... following
each of the suggestions ... and nothing worked until your suggestion

burling@discussions.microsoft.com annette burling

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Sep 4, 2005, 10:56:01 PM9/4/05

to

Chris

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Sep 14, 2005, 10:39:01 PM9/14/05

to

Hey ralph this is exactly what I looked for for now more then two weeks every
night long. Realy great!!!!! Thanks

alansd

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Sep 15, 2005, 1:03:03 PM9/15/05

to

Great !!

- I've been looking for this cure for some weeks now and it turns out to
be so simple!
- worked like a charm.
- windows update now back to normal.

Many many thanks to "ralph"

sincerely
alansd

"Chris" <Ch...@discussions.microsoft.com> wrote in message
news:1CE698BA-B9C1-488A...@microsoft.com...

| Hey ralph this is exactly what I looked for for now more then two weeks

every | night long. Really great!!!!! Thanks

| > "Andrew" wrote:

| > > Files required to use Windows Update are no
| > > longer registered or installed on your computer. To continue:
| > > 1) Register or reinstall the files for me now (Recommended)
| > > 2) Let me read about more steps that might be required to solve the
problem
| > > These are the 2 options if i chose one it download the files and
register

| > > but it still doesn't work and the same error message appear just

like a loop
| > > keeps repeating itself.

| > > Second option just doesn't help at all.... No details given no

error msg was shown etc...

| > > Please help someone as Windows Update are crucial and if I bring
back to my
| > > manufacturer they just ask me for permission to reformat.... :( and

Maria@discussions.microsoft.com Ana Maria

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Sep 20, 2005, 11:07:08 AM9/20/05

to

Charlie,
This worked for me also. Just upgrading my Windows 2000 machine to IE6
fixed the problem.

THANKS!

--Ana Maria