Update errorcodes: 8007007e, 800706d3 and 80240020

Chris

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Oct 23, 2008, 6:42:20 PM10/23/08

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Hi,
I am tryind to update a vintage WIN2K Pro SP4 system using MS Update. All
updates are retrieved ok, but the installation fails. The Windows Update.log
shows the following errors:

WARNING: LoadLibrary failed for srclient.dll with hr:8007007e
WARNING: GetUserTokenFromSessionID failed with error 800706d3
WARNING: Exit code = 80240020
**
** END ** Agent : Installing updates [CallerId = Microsoftupdate]
**
WARNING: WU client failed installing updates with error 0x80240020
>>-- RESUMED -- COMAPI: Install [ClientID = MicrosoftUpdate]
- Install call failed
- Reboot required = NO
- WARNING: Exit code = 0x80240FFF; Call error code = 0x80240020
-------------
-- END -- COMAPI: Install [ClientId = Microsoftupdate]
-------------
WARNING: Operation failed due to earlier error, hr=80240020

I can't find the errorcodes anywhere, but I must admit I suspect
WindowsInstaller to be the problem (is Installer 3.1 a must with MS Update,
and is 3.1 supported under WIN2K?). On the other hand, it was the update
program itseft that suggested goint from WIN Update to MS Update and it did
not request any update to Installer during the process. So - anyone with an
idea of where the problem lies?
Thanks in advance Chris

Chris

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Oct 23, 2008, 6:49:09 PM10/23/08

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Hi again
Minor correction: Windows Installer 3.1 is in place but somehow I missed it.
Chris

"Chris" <ch...@discussions.microsoft.com> wrote in message
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PA Bear [MS MVP]

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Oct 23, 2008, 7:18:42 PM10/23/08

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Error messages that you may receive when you try to download and install
updates from the Windows Update Web site, from the Microsoft Update Web
site, or from a WSUS server: "0x800704DD," "0x80240020," or both
http://support.microsoft.com/kb/910341

======================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

aon

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Oct 23, 2008, 8:19:01 PM10/23/08

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Chris

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Oct 25, 2008, 7:59:55 AM10/25/08

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Hi PA Bear
Thanks for your reply. Based on the link, I wanted to try a ultra simple
solution, simply to create a new account with admin rights and rerun the MS
setup - and it worked!! As soon as I connected, all the downloaded updates
were found and I could install them without any further problems.
Chris

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:%23aOzBbW...@TK2MSFTNGP06.phx.gbl...

PA Bear [MS MVP]

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Oct 25, 2008, 2:42:01 PM10/25/08

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You're welcome & thanks for your feedback, Chris.