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Unable to install Windows Installer 3.1

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MRK1

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Feb 23, 2006, 1:48:26 PM2/23/06
to
Hello,

I have just reinstalled XP Pro SP2, ran windows update and it tries to
download a new windows installer. Basically it fails, I have tried lots of
things, downloading installer outside of windows update, changing registry
permissions etc. but still no luck, have to restart my computer every time
and it just repeats the process.

My log file is as follows:

2006-02-23 18:37:58 1136 484 Agent *********
2006-02-23 18:37:58 1136 484 Agent ** END ** Agent: Downloading updates
[CallerId = AutomaticUpdates]
2006-02-23 18:37:58 1136 484 Agent *************
2006-02-23 18:39:03 1136 bfc DnldMgr BITS job
{1E0A0AD2-613B-40E6-8D11-176FD81590AA} completed successfully
2006-02-23 18:39:04 1136 bfc DnldMgr Download job bytes total = 2585864,
bytes transferred = 0
2006-02-23 18:39:04 1136 bd8 AU AU checked download status and it changed:
Downloading is paused
2006-02-23 18:39:04 2028 6fc AUClnt AU client got new directive =
'Shutdown', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
2006-02-23 18:39:04 1136 bfc DnldMgr *********** DnldMgr: New download job
[UpdateId = {F2FCA9BF-05AD-460A-977C-355CE5734118}.102] ***********
2006-02-23 18:39:04 1136 bfc DnldMgr * Queueing update for download
handler request generation.
2006-02-23 18:39:04 1136 bfc DnldMgr Generating download request for update
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2006-02-23 18:39:04 1136 bfc Handler Windows Patch download for UpdateId =
{F2FCA9BF-05AD-460A-977C-355CE5734118}: selected action is download full-file.
2006-02-23 18:39:04 1136 bd8 AU AU checked download status and it changed:
Downloading is not paused
2006-02-23 18:39:04 1136 bd8 AU AU setting pending client directive to
'Download Progress'
2006-02-23 18:39:06 1136 bfc DnldMgr *********** DnldMgr: New download job
[UpdateId = {F2FCA9BF-05AD-460A-977C-355CE5734118}.102] ***********
2006-02-23 18:39:06 1136 bfc DnldMgr * All files for update were already
downloaded and are valid.
2006-02-23 18:39:06 3856 f14 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-02-23 18:39:06 3856 f14 DtaStor WARNING: Update Service: Failed to
update backup store
2006-02-23 18:39:06 1136 bd8 AU >>## RESUMED ## AU: Download update
[UpdateId = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}, succeeded]
2006-02-23 18:39:06 1136 bd8 AU #########
2006-02-23 18:39:06 1136 bd8 AU ## END ## AU: Download updates
2006-02-23 18:39:06 1136 bd8 AU #############
2006-02-23 18:39:06 1136 bd8 AU AU setting pending client directive to
'Install Approval'
2006-02-23 18:39:11 1136 bd8 Report REPORT EVENT:
{272000CD-4500-49BD-867D-FF49CF6F3822} 2006-02-23
18:39:06-0000 1 162 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103 0 AutomaticUpdates Success Content Download Download succeeded.
2006-02-23 18:39:11 1136 bd8 Report REPORT EVENT:
{595D9D97-5864-4226-AFBC-0BCA7125E827} 2006-02-23
18:39:06-0000 1 189 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. To install the updates, an administrator should log on to
this computer and Windows will prompt with further instructions: - Microsoft
Windows Installer 3.1
2006-02-23 18:39:18 1136 250 AU AU found 1 sessions to launch client into
2006-02-23 18:39:18 1136 250 AU Launched new AU client for directive
'Install Approval', session id = 0x0
2006-02-23 18:39:18 3960 f7c Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0000) ===========
2006-02-23 18:39:18 3960 f7c Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-02-23 18:39:18 3960 f7c AUClnt Launched Client UI process
2006-02-23 18:39:18 3960 f7c AUClnt AU client got new directive = 'Install
Approval', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
2006-02-23 18:39:18 3960 f7c AUClnt AU client creating default WU/WSUS UI
plugin
2006-02-23 18:39:18 1136 70c AU AU setting client response for sessionId 0x0
to 'Pending'
2006-02-23 18:39:23 1136 d80 AU AU setting client response for sessionId 0x0
to 'Active'
2006-02-23 18:39:23 1136 70c AU AU setting client response for sessionId 0x0
to 'Active'
2006-02-23 18:39:27 1136 6b0 AU AU received install approval from client for
1 updates
2006-02-23 18:39:27 1136 6b0 AU #############
2006-02-23 18:39:27 1136 6b0 AU ## START ## AU: Install updates
2006-02-23 18:39:27 1136 6b0 AU #########
2006-02-23 18:39:27 1136 6b0 AU # Initiating manual install
2006-02-23 18:39:27 1136 6b0 AU # Approved updates = 1
2006-02-23 18:39:27 1136 6b0 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {8517510A-D4CF-4752-8B80-99803E6D7C12}]
2006-02-23 18:39:28 1136 668 Agent *************
2006-02-23 18:39:28 1136 668 Agent ** START ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-02-23 18:39:28 1136 668 Agent *********
2006-02-23 18:39:28 1136 668 Agent * Updates to install = 1
2006-02-23 18:39:28 1136 668 Agent * Title = <NULL>
2006-02-23 18:39:28 1136 668 Agent * UpdateId =
{B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2006-02-23 18:39:28 1136 668 Agent * Bundles 1 updates:
2006-02-23 18:39:28 1136 668 Agent *
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2006-02-23 18:39:28 1136 668 Agent WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80040154
2006-02-23 18:39:29 1136 668 Agent WARNING: Failed to evaluate Installed
rule, updateId = {794F5418-EDF1-44D6-97F4-8D693BC4CD97}.17, error = 0x80040154
2006-02-23 18:39:29 1136 668 Agent WARNING: Failed to evaluate Installed
rule, updateId = {02FF0A91-FC2F-4218-AAF5-D28FDD327581}.102, error =
0x80040154
2006-02-23 18:39:30 1136 668 EEHndlr FATAL: MSI DLL version is 3.0. Version
3.1 is required.
2006-02-23 18:39:30 1136 668 Agent WARNING: Failed to evaluate Installed
rule, updateId = {8C3FCC84-7410-4A95-8B89-A166A0190486}.101, error =
0x80241001
2006-02-23 18:39:30 1136 668 Handler Attempting to create remote handler
process as PC-1\Matt in session 0
2006-02-23 18:39:31 1136 668 DnldMgr Preparing update for install, updateId
= {F2FCA9BF-05AD-460A-977C-355CE5734118}.102.
2006-02-23 18:39:31 2932 940 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0000) ===========
2006-02-23 18:39:31 2932 940 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-02-23 18:39:31 2932 940 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-02-23 18:39:31 2932 940 Handler :::::::::::::
2006-02-23 18:39:31 2932 940 Handler :: START :: Handler: Windows Patch
Install
2006-02-23 18:39:31 2932 940 Handler :::::::::
2006-02-23 18:39:31 2932 940 Handler : Updates to install = 1
2006-02-23 18:39:31 2932 940 Handler : Installing update
{F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2006-02-23 18:39:31 2932 80c Handler Installing with parameters=/norestart
/quiet -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\ad9c4c2a779933f83b51a49a2c88838d.
2006-02-23 18:39:49 1136 d80 AU AU setting client response for sessionId 0x0
to 'Active'
2006-02-23 18:39:49 1136 6b0 AU AU setting client response for sessionId 0x0
to 'Active'
2006-02-23 18:40:03 1136 6b0 AU AU setting client response for sessionId 0x0
to 'Active'
2006-02-23 18:40:03 1136 70c AU AU setting client response for sessionId 0x0
to 'Active'
2006-02-23 18:40:59 2932 80c Handler Install completed with 0x80070005.
2006-02-23 18:40:59 2932 940 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed
2006-02-23 18:40:59 2932 940 Handler : WARNING: Install completed: result
type = 0x0, installer error = True, error = 0x80070005, disabled until reboot
= Yes, reboot required = No
2006-02-23 18:40:59 2932 940 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed
2006-02-23 18:40:59 2932 940 Handler :::::::::
2006-02-23 18:40:59 2932 940 Handler :: END :: Handler: Windows Patch
Install
2006-02-23 18:40:59 2932 940 Handler :::::::::::::
2006-02-23 18:40:59 1136 bd8 AU >>## RESUMED ## AU: Installing update
[UpdateId = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}]
2006-02-23 18:40:59 1136 bd8 AU # WARNING: Install failed, error =
0x80070005
2006-02-23 18:40:59 1136 668 Agent *********
2006-02-23 18:40:59 1136 668 Agent ** END ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-02-23 18:40:59 1136 668 Agent *************
2006-02-23 18:40:59 1136 668 AU # Install call complete for all calls,
reboot required = Yes
2006-02-23 18:40:59 1136 668 AU #########
2006-02-23 18:40:59 1136 668 AU ## END ## AU: Installing updates [CallId
= {8517510A-D4CF-4752-8B80-99803E6D7C12}]
2006-02-23 18:40:59 1136 668 AU #############
2006-02-23 18:41:04 1136 668 Report REPORT EVENT:
{275B4170-0FCB-444F-8E9C-C495D1A41C76} 2006-02-23
18:40:59-0000 1 182 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103 80070005 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Microsoft Windows Installer 3.1.

Any help would be much appreciated, thanks.

Maurice N ~ MVP

unread,
Feb 23, 2006, 10:43:10 PM2/23/06
to
Hello,

1. Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open.

*WARNING*

Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems
resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

2. Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

3. On the upper menu, click on Edit, and select Permissions from the drop-down list.
4. Give Administrator (And / Or System) Full Control and Read permissions by checking the allow boxes. NOTE: In certain instances these boxes are grayed out. Insure that all accounts have appropriate permissions.
5. Click Apply, then OK.
6. Close the Registry Editor.


Next, from main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>


Get the latest Windows Installer from Download Center, and apply it yourself. Make you verify & select the right language selection for your system.
Next link is for English
Windows Installer 3.1 Redistributable (v2) - English

http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

(scroll down the screen & insure *your* language selection matches what your system uses.)
--
Maurice N
MVP Windows - Shell / User
-----

Emonator

unread,
Feb 24, 2006, 4:39:30 AM2/24/06
to
I recommend following the KB315346 to repair Windows Installer, then do a
WinXP in place/upgrade reinstall. Once checking the system for
stability/performance, take a Restore Point. Then do Windows Update, but ONLY
install Windows Installer 3.1 v2 (which you have to anyway!). Then reboot,
recheck system. Take another Restore Point. Then Windows UPdate to get all
remaining patches EXCEPT KB902400. Retest....REstore Point etc...

Hope this helps!

Regards, Emonator
--
All IT roads lead to Gates!

MRK1

unread,
Feb 27, 2006, 10:22:29 AM2/27/06
to
Hi Maurice,

I have tried this to no avail. In the registry, my Admin and System
permissions are full and read, both greyed out.

When i run the executable, it starts installing the DLL files, then says
access denied. It then says it is undoing the operations, and restarts my
computer.

I also deleted the files in the windows update directory as you suggested,
is there anything else i can try?

Thanks

zaghmout

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Oct 1, 2006, 2:32:42 AM10/1/06
to

hi guys..
I'm facing the same problem but with windows 2000 while trying to
install VS2005.. i dunno what to do.. and it's urgent matter, so please
help :)

--
zaghmout
------------------------------------------------------------------------
http://www.mcse.ms
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View this thread: http://www.mcse.ms/message2163041.html

NewScience

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Oct 1, 2006, 11:10:19 AM10/1/06
to
1. I don't know how you are responding, but do you have the option to Reply
Group. Your message just appeared as a RE:, referencing another persons
problem, and there is no original post contained in your post. So we really
don't have much of the knowledge you have on the problem.

2. Did you try downloading the MSI Installer 3.1 manually, use Add/Remove
Programs to remove current and then run the installer of the new one?

"zaghmout" <zaghmou...@mail.mcse.ms> wrote in message
news:zaghmou...@mail.mcse.ms...

antioch

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Oct 1, 2006, 12:58:41 PM10/1/06
to
For help, all I can offer is the below.
Good luck

Newsgroups
Microsoft,public.win2000 newsgroup

I cannot remember if there is a Win2000 discussion group that in on the web
interface - but try below.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=win2000&dg=&cat=en_US_d02fc761-3f6b-402c-82f6-ba1a8875c1a7&lang=en&cr=&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

Rgds
Antioch


"zaghmout" <zaghmou...@mail.mcse.ms> wrote in message
news:zaghmou...@mail.mcse.ms...
>

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