Cannot access Windows Updates website

[Robert]

I'm trying to download Windows Updates, but I keep getting an error message
stating: "website has encountered a problem and cannot display the page" .
What is the easiest fix for this?

Thanks,

--
Robert

West Virginia

[PA Bear [MS MVP]]

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/kb/883614

Assuming WinXP, see:

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
http://support.microsoft.com/kb/914226
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Robert]

PA Bear- thanks for your suggestion. I followed method 1, verify services
started, but I still get the same error message. However, I didn't see
"Automatic Updates" in the list of services..... just "Updates." Is that the
same thing? I tried pasteing in the Run commands but in each case that
generated an error: "Installation Failed."

Can you suggest more things to try?
--
Robert

West Virginia

[PA Bear [MS MVP]]

1. Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

2. Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Robert wrote:
> PA Bear- thanks for your suggestion. I followed method 1, verify
> services
> started, but I still get the same error message. However, I didn't see
> "Automatic Updates" in the list of services..... just "Updates." Is that
> the same thing? I tried pasteing in the Run commands but in each case that
> generated an error: "Installation Failed."
>
> Can you suggest more things to try?
>

[Robert]

I guess this is making headway. Now I'm getting this message. But I'm the
adminstrator and sole user of this computer.

[Error number: 0x8DDD0002]
To install updates from this website, you must be logged on as an
administrator or a member of the Administrators group on your computer.

--
Robert

West Virginia

"PA Bear [MS MVP]" wrote:

[TaurArian]

You receive an "Administrators only" error message when you try to visit the Windows
Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/316524
Error number: 0x8DDD0002

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Robert" <yltdb...@comcast.net> wrote in message
news:B87E7F5E-709C-442F...@microsoft.com...

[Florida Gal :)]

-- Hi, try disabling the toolbars in Internet Explorer, and see if that helps.

"Have a Great Day"

[Robert]

How do I make it recognize me as the Administrater. I removed the password
protection. Do I need to restore it?
--
Robert

West Virginia

[TaurArian]

Are you using an Administrator's account?

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Robert" <yltdb...@comcast.net> wrote in message

news:C61CF203-2008-4DAD...@microsoft.com...

[Robert]

How would I confirm that in Vista? I did set up a password last week when I
got the computer. Then I disabled it because it was such a hassel to enter
it every time, and no one else has access to the computer.

"TaurArian" wrote:

> Are you using an Administrator's account?
>

> TaurArian [MVP] 2005-2008 - Update Services
> http://taurarian.mvps.org

[TaurArian]

Robert, Vista cannot access the Windows Update Website.

If you want to check for updates manually, follow these steps:
1. Open Windows Update by clicking the Start button, clicking All Programs, and then
clicking Windows Update.

2. In the left pane, click Check for updates.

Understanding Windows Update and Extras in Windows Vista
http://www.bleepingcomputer.com/tutorials/tutorial140.html#updates

As for your query regarding Administrators - You'll have to learn about *UAC*

Inside Windows Vista User Account Control
http://www.microsoft.com/technet/technetmag/issues/2007/06/UAC/default.aspx

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org

======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Robert" <yltdb...@comcast.net> wrote in message

news:2DB80DCB-67A0-494A...@microsoft.com...

[Robert]

Does anyone know what "BJ Status Monitor" is? I'm guessing it is something
malicious. Just now I started printing an online bank statement and I got a
warning this program was trying to enter my computer. The warning screen
showed just part of the location: "...m32\spool\drivers\w3286\3\cnmsm69.exe
name:(BJ Status Monitor)" but I ran a search and couldn't find it. In Vista,
how doe you search when only a portion of a file name is know. Isn't this
something I should remove?

--
Robert

West Virginia

[Ottmar Freudenberger]

"Robert" <yltdb...@comcast.net> schrieb:

> Does anyone know what "BJ Status Monitor" is?

A sppoler monitor of your Canon BJ printer driver.

How ever your question may be related to Windows Update,
Freudi

[TaurArian]

Robert, perhaps you may be interested in learning a little more about Vista
http://www.microsoft.com/windows/products/windowsvista/features/details/accessibility.mspx

Also you may find that Vista Newsgroups may be a better place to post regarding your
general queries -
Welcome to Microsoft Windows Vista Newsgroups
http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

"Robert" <yltdb...@comcast.net> wrote in message

news:B1A7549D-4AFD-4325...@microsoft.com...