windows xp windows update blocks pc!

[Griega]

Hello everyone.

I bought a laptop 2 days ago, brand new. I tried to update windows through
windows update, everything was downloaded fine but when I tried to turn off
the computer it got stuck on "windows update is installing 29 of 43...." and
the ONLY way to turn it off was to wait for it to run out of battery!

I now tried to get back on to windows update to see if I could fix it but
the page won-t come up!!!! HELP SOMEONE PLEASE!

[PA Bear [MS MVP]]

Right-click on My Computer & select Properties: What WinXP version is
displayed on the resulting General tab?

Were you installing the updates via Automatic Updates or via Windows Update
website?

Are you unable to reach http://windowsupdate.microsoft.com now?

Is MS Office (2007?) installed?

You probably should have been more patient (i.e., it probably wasn't
"stuck") and you should have been running on AC power.

That being said, it's very unusual for a brand-new WinXP computer to need 43
updates right off the bat (unless Office 2007 w/out any Service Packs came
preinstalled on it). Are you sure it isn't a used but brand-new-for-you
computer?

Is the computer still under Warranty or Service Contract?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com