Hyper-V, x64 Guest = 0x80072EE2

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Sandy

unread,
Mar 18, 2008, 5:27:12 PM3/18/08
to
1) start with Hyper-V VM (Server 2008 RTM, all patched and up-to-date),
2) install Server 2003 x64,
3) install SP2,
4) install integration services,
5) access Windows Update, select Custom ... and wait.

End result is error # 0x80072EE2.

And that, literally, is it: I don't make *any* changes to the defaults
that result from the above steps.

Yes, I have worked my way through all the help links and steps and,
while they all sound like reasonable possibilities, none of them apply
(i.e., none of the issues they describe are present).

I can directly access all the various URLs that I see references to.
I have no problems with Windows Update from the underlying
Server 2008 installation. I have no problems from a separate
x64 Server 2003 beside it. I have no problems from a separate
x86 Server 2003 beside that.

I've appended the last chunk of entries that Automatic Updates
wrote to the WindowsUpdate log file in case it's of any use.

-----------------------------------------------------------------------

2008-03-18 15:36:55:593 832 7a4 Service *************
2008-03-18 15:36:55:593 832 7a4 Service ** START ** Service: Service
startup
2008-03-18 15:36:55:593 832 7a4 Service *********
2008-03-18 15:36:55:608 832 7a4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s
"C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.0.6000.381\wups.dll"
2008-03-18 15:36:55:655 832 7a4 Misc Registering binary:
C:\WINDOWS\system32\regsvr32.exe /s
"C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups2.dll\7.0.6000.381\wups2.dll"
2008-03-18 15:36:55:702 832 7a4 Misc Registering binary:
C:\WINDOWS\SysWOW64\regsvr32.exe /s
"C:\WINDOWS\SysWOW64\SoftwareDistribution\Setup\ServiceStartup\wuapi.dll\7.0.6000.381\wuapi.dll"
2008-03-18 15:36:55:936 832 7a4 Misc Registering binary:
C:\WINDOWS\SysWOW64\regsvr32.exe /s
"C:\WINDOWS\SysWOW64\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.0.6000.381\wups.dll"
2008-03-18 15:36:55:968 832 7a4 Misc Registering binary:
C:\WINDOWS\SysWOW64\regsvr32.exe /s
"C:\WINDOWS\SysWOW64\SoftwareDistribution\Setup\ServiceStartup\wups2.dll\7.0.6000.381\wups2.dll"
2008-03-18 15:36:55:999 832 7a4 Agent * WU client version 7.0.6000.381
2008-03-18 15:36:55:999 832 7a4 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-03-18 15:36:55:999 832 7a4 Agent * Access type: No proxy
2008-03-18 15:36:55:999 832 7a4 Agent * Network state: Connected
2008-03-18 15:36:56:077 832 7a4 Report *********** Report: Initializing
static reporting data ***********
2008-03-18 15:36:56:077 832 7a4 Report * OS Version = 5.2.3790.2.0.196882
2008-03-18 15:36:56:108 832 7a4 Report * Computer Brand = Microsoft
Corporation
2008-03-18 15:36:56:108 832 7a4 Report * Computer Model = Virtual Machine
2008-03-18 15:36:56:108 832 7a4 Report * Bios Revision = 080002
2008-03-18 15:36:56:108 832 7a4 Report * Bios Name = Default System BIOS
2008-03-18 15:36:56:108 832 7a4 Report * Bios Release Date =
2007-10-01T00:00:00
2008-03-18 15:36:56:108 832 7a4 Report * Locale ID = 1033
2008-03-18 15:36:56:108 832 7a4 Service * Service restarted after self
update
2008-03-18 15:37:01:108 832 2ec Report REPORT EVENT:
{DF3AE451-640C-484C-8D48-9CE064E112BB} 2008-03-18 15:36:55:999-0500 1 183
101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 0 SelfUpdate Success Content
Install Installation Successful: Windows successfully installed the
following update: Automatic Updates
2008-03-18 15:37:40:999 832 7a4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-03-18 15:37:40:999 832 7a4 Agent *********** Agent: Initializing
global settings cache ***********
2008-03-18 15:37:40:999 832 7a4 Agent * WSUS server: <NULL>
2008-03-18 15:37:40:999 832 7a4 Agent * WSUS status server: <NULL>
2008-03-18 15:37:40:999 832 7a4 Agent * Target group: (Unassigned
Computers)
2008-03-18 15:37:40:999 832 7a4 Agent * Windows Update access disabled:
No
2008-03-18 15:37:41:264 832 7a4 DnldMgr Download manager restoring 0
downloads
2008-03-18 15:37:41:264 832 7a4 AU ########### AU: Initializing Automatic
Updates ###########
2008-03-18 15:37:41:264 832 7a4 AU AU setting next detection timeout to
2008-03-18 20:37:41
2008-03-18 15:37:41:264 832 7a4 AU # Approval type: Pre-install notify
(User preference)
2008-03-18 15:37:41:264 832 7a4 AU # Auto-install minor updates: No (User
preference)
2008-03-18 15:37:41:264 832 7a4 AU AU finished delayed initialization
2008-03-18 15:37:41:264 832 7a4 AU #############
2008-03-18 15:37:41:264 832 7a4 AU ## START ## AU: Search for updates
2008-03-18 15:37:41:264 832 7a4 AU #########
2008-03-18 15:37:41:264 832 7a4 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {CD7AE632-8E30-4435-A025-B3073D791FF9}]
2008-03-18 15:37:41:264 832 2ec Agent *************
2008-03-18 15:37:41:264 832 2ec Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-03-18 15:37:41:264 832 2ec Agent *********
2008-03-18 15:37:41:264 832 2ec Agent * Online = Yes; Ignore download
priority = No
2008-03-18 15:37:41:264 832 2ec Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-03-18 15:37:41:264 832 2ec Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-03-18 15:37:41:264 832 2ec Setup Agent skipping selfupdate check
following a successful selfupdate
2008-03-18 15:37:41:811 832 2ec Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-18 15:37:41:811 832 2ec Misc Microsoft signed: Yes
2008-03-18 15:37:44:593 832 2ec Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-18 15:37:44:608 832 2ec Misc Microsoft signed: Yes
2008-03-18 15:37:44:608 832 2ec PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-03-18 15:37:44:608 832 2ec PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-03-18 15:37:44:608 832 2ec EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-03-18 15:38:49:061 832 2ec Misc WARNING: Send failed with hr =
80072ee2.
2008-03-18 15:38:49:061 832 2ec Misc WARNING: SendRequest failed with hr =
80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2008-03-18 15:38:49:061 832 2ec PT + Last proxy send request failed with
hr = 0x80072EE2, HTTP status code = 0
2008-03-18 15:38:49:061 832 2ec PT + Caller provided credentials = No
2008-03-18 15:38:49:061 832 2ec PT + Impersonate flags = 0
2008-03-18 15:38:49:061 832 2ec PT + Possible authorization schemes used
=
2008-03-18 15:38:49:061 832 2ec PT WARNING: SyncUpdates failure, error =
0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code =
200
2008-03-18 15:38:49:061 832 2ec PT WARNING: PTError: 0x80072ee2
2008-03-18 15:38:49:061 832 2ec PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80072ee2
2008-03-18 15:38:49:061 832 2ec PT WARNING: Sync of Updates: 0x80072ee2
2008-03-18 15:38:49:061 832 2ec PT WARNING: SyncServerUpdatesInternal
failed: 0x80072ee2
2008-03-18 15:38:49:061 832 2ec Agent * WARNING: Failed to synchronize,
error = 0x80072EE2
2008-03-18 15:38:49:077 832 2ec Agent * WARNING: Exit code = 0x80072EE2
2008-03-18 15:38:49:077 832 2ec Agent *********
2008-03-18 15:38:49:077 832 2ec Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-03-18 15:38:49:077 832 2ec Agent *************
2008-03-18 15:38:49:077 832 2ec Agent WARNING: WU client failed Searching
for update with error 0x80072ee2
2008-03-18 15:38:49:093 832 6dc AU >>## RESUMED ## AU: Search for updates
[CallId = {CD7AE632-8E30-4435-A025-B3073D791FF9}]
2008-03-18 15:38:49:093 832 6dc AU # WARNING: Search callback failed,
result = 0x80072EE2
2008-03-18 15:38:49:093 832 6dc AU # WARNING: Failed to find updates with
error code 80072EE2
2008-03-18 15:38:49:093 832 6dc AU #########
2008-03-18 15:38:49:093 832 6dc AU ## END ## AU: Search for updates
[CallId = {CD7AE632-8E30-4435-A025-B3073D791FF9}]
2008-03-18 15:38:49:093 832 6dc AU #############
2008-03-18 15:38:49:093 832 6dc AU AU setting next detection timeout to
2008-03-19 01:38:49
2008-03-18 15:38:54:077 832 2ec Report REPORT EVENT:
{0EAAE505-6D73-4EBB-8B6A-9668FADB43CA} 2008-03-18 15:38:49:077-0500 1 148
101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates
Failure Software Synchronization Windows Update Client failed to detect with
error 0x80072ee2.


MowGreen [MVP]

unread,
Mar 18, 2008, 6:05:17 PM3/18/08
to
> 2008-03-18 15:37:44:608 832 2ec EEHndlr WARNING: Failed to populate
> ServiceStartup entries in Cache: error 0x80070002
<snip>

> 2008-03-18 15:38:49:061 832 2ec PT + Last proxy send request failed with hr = 0x80072EE2,
> HTTP status code = 0

0x80070002 ERROR_FILE_NOT_FOUND The system cannot find the file
specified and/or The authentication method is not supported. -
CoCreateInstance(IBackgroundCopyManager) fails with E_ACCESSDENIED
(0x80070005) in this condition

0x80072EE2 ERROR_INTERNET_TIMEOUT Some network problem. Server/proxy
not reachable.

It appears as if the update server can not communicate in a timely
manner with the VM install of WS2003. The issue may very well be that
the ActiveX control, wuweb.dll, has not been registered properly.
The update server indicates that it is looking for a proxy server, which
the 0x80072EE2 appears to represent here, Sandy.

So, check in WS 2003, open Internet Options in Control Panel,
Connections, LAN Settings to see if any of the boxes are checked. If so,
uncheck them, for the 0x80072EE2 error.
To register wuweb.dll, open a Command Prompt then run

net stop wuauserv
regsvr32 wuweb.dll
net start wuauserv
exit

Those are the only 'educated' guesses I can offer you.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgottten
================

Justin

unread,
Apr 16, 2008, 3:13:01 PM4/16/08
to
I was wondering if any progress was ever made on this issue. I am having
almost the same problem, with the twist of having a 32-bit Windows Server
2003 R2/SP2 client that can't get to Windows Update without the 0x80072EE2
errors. I have spent a few hours now going through the various steps,
checking the Security settings, clearing the SoftwareDistribution folder,
purging the DNS cache and proxy settings, gone through steps at
http://www.updatexp.com/0x80072ee2.html , etc...

I can see Windows Update fine, I can download components off the site fine,
etc. The only interesting URL I had issues with was
https://www.update.microsoft.com/v6/ClientWebService/client.asmx which sent
back a 500 error (and error 0x8DDD0010) but I am thinking that's just from
accessing the page kind of "mid stream" in the updating process and it was
expecting to be passed variables or something.

I am attaching the relevant portions of the windowsupdate.log file in case
it helps... I keep thinking it must have something to do with my Hyper-V
network settings but everything else seems to work fine, and Windows Update
on the host works fine.

Thanks for any help...
2008-04-16 11:54:39:327 244 f8 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0700) ===========
2008-04-16 11:54:39:327 244 f8 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2008-04-16 11:54:39:327 244 f8 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-04-16 11:54:39:327 244 f8 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2008-04-16 11:54:39:421 244 f8 Misc Microsoft signed: Yes
2008-04-16 11:54:39:452 244 f8 Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2008-04-16 11:54:39:452 244 f8 Misc Microsoft signed: Yes
2008-04-16 11:54:39:468 244 f8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-04-16 11:54:39:483 244 f8 Misc Microsoft signed: Yes
2008-04-16 11:54:39:514 244 f8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-04-16 11:54:39:514 244 f8 Misc Microsoft signed: Yes
2008-04-16 11:54:39:593 244 f8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-04-16 11:54:39:593 244 f8 Misc Microsoft signed: Yes
2008-04-16 11:54:39:593 244 f8 Setup *********** Setup: Checking whether
self-update is required ***********
2008-04-16 11:54:39:593 244 f8 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-04-16 11:54:39:593 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.1.6001.65, required version =
7.0.6000.381
2008-04-16 11:54:39:593 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.1.6001.65, required version
= 7.0.6000.381
2008-04-16 11:54:39:593 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:593 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.1.6001.65, required
version = 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.1.6001.65, required version
= 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.1.6001.65, required version
= 7.0.6000.381
2008-04-16 11:54:39:608 244 f8 Setup * IsUpdateRequired = No
2008-04-16 11:54:43:311 244 f8 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0700) ===========
2008-04-16 11:54:43:311 244 f8 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2008-04-16 11:54:43:311 244 f8 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2008-04-16 11:54:43:311 244 f8 COMAPI -------------
2008-04-16 11:54:43:311 244 f8 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-04-16 11:54:43:311 244 f8 COMAPI ---------
2008-04-16 11:54:43:311 796 73c Agent *************
2008-04-16 11:54:43:311 796 73c Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-04-16 11:54:43:311 796 73c Agent *********
2008-04-16 11:54:43:311 796 73c Agent * Online = Yes; Ignore download
priority = No
2008-04-16 11:54:43:311 796 73c Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-04-16 11:54:43:311 796 73c Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-04-16 11:54:43:311 244 f8 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-04-16 11:54:43:983 796 73c Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2008-04-16 11:54:44:014 796 73c Misc Microsoft signed: Yes
2008-04-16 11:54:44:030 796 73c Misc Validating signature for

C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:

2008-04-16 11:54:44:030 796 73c Misc Microsoft signed: Yes
2008-04-16 11:54:44:030 796 73c PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-04-16 11:54:44:030 796 73c PT + ServiceId =

{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2008-04-16 11:56:47:144 796 73c Misc WARNING: Send failed with hr = 80072ee2.
2008-04-16 11:56:47:144 796 73c Misc WARNING: SendRequest failed with hr =

80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>

2008-04-16 11:56:47:144 796 73c PT + Last proxy send request failed with

hr = 0x80072EE2, HTTP status code = 0

2008-04-16 11:56:47:144 796 73c PT + Caller provided credentials = No
2008-04-16 11:56:47:144 796 73c PT + Impersonate flags = 0
2008-04-16 11:56:47:144 796 73c PT + Possible authorization schemes used =
2008-04-16 11:56:47:144 796 73c PT WARNING: SyncUpdates failure, error =

0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200

2008-04-16 11:56:47:144 796 73c PT WARNING: PTError: 0x80072ee2
2008-04-16 11:56:47:144 796 73c PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80072ee2
2008-04-16 11:56:47:144 796 73c PT WARNING: Sync of Updates: 0x80072ee2
2008-04-16 11:56:47:144 796 73c PT WARNING: SyncServerUpdatesInternal
failed: 0x80072ee2
2008-04-16 11:56:47:144 796 73c Agent * WARNING: Failed to synchronize,
error = 0x80072EE2

Justin

unread,
Apr 16, 2008, 5:05:00 PM4/16/08
to
I found the solution-- more searching after this post indicated a registry
setting was tweaked but the information given was incorrect. Turns out you
need to put this in the guest VM's registry:
HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Value(DWORD): DisableTaskOffload = 1

(the incorrect mention was called DisableTaskOffset which I am putting here
in hopes anyone who searches for that will find this as well)

(information obtained from
http://xpworld.spaces.live.com/blog/cns!3110BDF94643CB31!354.entry helped in
this)

As soon as I rebooted, Windows Update worked perfectly.

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