RE: Need help with 0x8024401A

[racegrl]

Thanks, but I tried what was suggested and it didn't work.

"longwoodaugustsystem" wrote:

> Try this
>
> http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/default.mspx?dg=microsoft.public.windowsxp.security_admin&tid=dd0d065a-7140-40c8-bcb9-18c8a0857a37
>
> "racegrl" wrote:
>
> > I am trying to download SP2 using automatic update. Every time I hit the
> > button to scan for updates (whether it's the express install or custom
> > install), I get the error 0x8024401A. I have the services automatic update,
> > BITS, and event log all set to "automatic" and "started". I am running the
> > English version. I get no errors in the event logs. The only thing the
> > website tells me is:
> >
> > "Windows Update has encountered an error and cannot display the requested
> > page. You may find the following resources helpful in resolving the problem"
> >
> > Any help is greatly appreciated, I've been trying for two days to get this
> > downloaded.
> >
> > Thanks,
> >
> > Lynda

[Scrat]

For what it's worth I was getting this message as well, but I have dial-out
capability, and when I did that the problem did not occur. Soooo, from where
I'm sitting it looks like a firewall problem. My company is using NetCache...

[Nick D]

I found a fix:

-I manually downloaded and installed the BITS 2.0 and HTTP
5.1 update from Microsoft. You can find the link at
http://support.microsoft.com/default.aspx?scid=kb;en-
us;842773. I tried the other solutions suggested on the
newsgroups first and they didn't work, but installing the
updates did.

-Nick D. JAT (Just Another Techie, no Microsoft Alphabet
soup ^^)

>-----Original Message-----
>I am trying to download SP2 using automatic update. Every
time I hit the
>button to scan for updates (whether it's the express
install or custom
>install), I get the error 0x8024401A. I have the services
automatic update,
>BITS, and event log all set to "automatic" and "started".
I am running the
>English version. I get no errors in the event logs. The
only thing the
>website tells me is:
>
>"Windows Update has encountered an error and cannot
display the requested
>page. You may find the following resources helpful in
resolving the problem"
>
>Any help is greatly appreciated, I've been trying for two
days to get this
>downloaded.
>
>Thanks,
>
>Lynda

>.
>

[racegrl]

Thanks for the suggestion but still no luck. I've read where other people are
having the same problem and they are using the ISA server as their firewall
as we are. I think it has something to do with that; there seems to be a lot
of issues with SP2 and the ISA server.

[Akim]

Youre link dosn't work anymore

[Torgeir Bakken (MVP)]

Akim wrote:

> Youre link dosn't work anymore

Hi

You need to unwrap it (it was over two lines), like this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;842773

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

[Robert Aldwinckle]

"racegrl" <rac...@discussions.microsoft.com> wrote in message
news:44D2FA6F-9686-49C2...@microsoft.com...

> Thanks for the suggestion but still no luck. I've read where other people are
> having the same problem and they are using the ISA server as their firewall
> as we are. I think it has something to do with that; there seems to be a lot
> of issues with SP2 and the ISA server.

Are you saying you're using a proxy server?
What diagnostics does it have?
Perhaps it would give you some clues about what is happening.

Otherwise since there are clearly no canned solutions for you
you are going to have to troubleshoot your case.
Have you looked in the windowsupdate.log for some context
for the error code?

If there is not enough detail in there to definitely point to a cause
you might have to resort to a packet trace.

Is this XP Pro? In that case you could activate its netcap packet
trace. Otherwise you could use third-party tools such as Ethereal.

Torgeir also mentions something called "verbose" tracing.
Perhaps it would be a simpler substitute.

Good luck

Robert Aldwinckle
---

[C@discussions.microsoft.com Koen C]

Hello Robert,

I'm having the same problem.
This is an extract from windowsupdate.log:
004-09-17 20:09:38+0200 816 d40 Trying to make out of proc datastore active
2004-09-17 20:09:38+0200 816 d40 Out of proc datastore is now active
2004-09-17 20:09:39+0200 856 f24 PT: Using serverID
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2004-09-17 20:09:39+0200 856 f24 PT: Using server URL
https://v5.windowsupdate.microsoft.com/ClientWebService/client.asmx
2004-09-17 20:09:39+0200 856 f24 Add header for accept-encoding: xpress
succeeded
2004-09-17 20:09:40+0200 856 f24 DetectCompressionType returning type 0,
hr=0x1
2004-09-17 20:09:40+0200 856 f24 SyncUpdates: 0x8024401a
2004-09-17 20:09:40+0200 856 f24 PT: Cannot recover from fault,
origin=SyncUpdates, hr=0x8024401a
2004-09-17 20:09:40+0200 856 f24 Sync of Updates: 0x8024401a
2004-09-17 20:09:40+0200 856 f24 WU client failed Searching for update with
error 0x8024401a
2004-09-17 20:09:40+0200 856 f24 WU client calls back to search call
WindowsUpdate with code Call failed and error 0x8024401a
2004-09-17 20:09:40+0200 856 f24 WU client completed and deleted call
{45ED8D9C-BFBF-499F-A392-B197ADC7E77B}
2004-09-17 20:09:40+0200 2864 f90 Operation completed due to earlier error.
(hr=8024401A)
2004-09-17 20:09:40+0200 2864 f90 Unable to complete asynchronous search
successfully. (hr=8024401A)
2004-09-17 20:09:45+0200 856 f24 REPORT EVENT:
{28396566-F12D-443A-A04C-A41449524A38} 70 2004-09-17
20:09:40+0200 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024401a WindowsUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x8024401a
2004-09-17 20:14:40+0200 816 d40 Out of proc datastore is shutting down
2004-09-17 20:14:41+0200 816 d40 Out of proc datastore is now inactive

Surely some Microsoft tech should be able to figure out what this hResult
code means?

Koen

[Rahul Gupta [MS]]

0x8024401a is WU error for HTTP error 405 [Bad Method].
We have seen this error code before when proxy server was redirecting
v5.windowsupdate.microsoft.com to some other site.
Netmon capture will be of help here.

Thanks,
Rahul

"Koen C" <Koen C...@discussions.microsoft.com> wrote in message
news:73FCE323-E295-4FBB...@microsoft.com...

[Wesha]

I've been getting this error all day as I tried to update my freshly bought
laptop, until I figured it out:

BITS ATTEMPTS TO RETRIEVE PROXY DATA VIA WAPD (windows automatic proxy
discovery) EVEN WHEN IT'S TOLD NOT TO!!!

All the attemts to do WAPD on my network lead to a stub WWW server
displaying a "you connected to this network without my authorization, it is
illegal" (a deterrent for people with Windows with default connection
settings who try to sneak onto my wireless network). Though "automatic proxy
discovery" was disabled in my laptop's Internet options, Windows Update was
seemingly bumping into my stub server all the time! :/ How stupid. As I
removed the stub WAPD.DAT file from my web server, thus disabling WAPD on the
server side, WU started to work!

[Lindgren@discussions.microsoft.com Niclas Lindgren]

I had the exact same problem. The problem I had was that I have two NIC cards
in my machine, for some reason by disabling the NIC card used for internal
communication windows update started working. Don't know if this helps.

I haven't diagnosed the problem, if I have time later I can have a look and
get back to this thread. I am running SP2 on a Professional. My guess is that
the new firewall in windows is doing something wrong (it has a few very
annoying bugs when it comes to two or more NIC cards)

Cheers,
Niclas

[AK]

Hi,
thanks to Rahul's explanation of this cryptic error code (0x8024401A=HTTP
error 405 [Bad Method]) the problem became clear. The WinHttp proxy, which is
obviously used in the windows update v5, is misconfigured.

You can check your actual configuration by typing "proxycfg" (without
quotes!) in the command line. However, to establish the correct configuration
of the proxy, you can execute "proxycfg -u" to use the MSIE settings, or
execute "proxycfg -d" for direct connection settings. If you use a specific
proxy, please refer to the proxycfg help ("proxycfg /?").
Do not forget to reboot your computer in order to restore the new settings!

Good luck,
Alex

[Koen C]

Beste ,
dit is de oplossing:
1. in Configuratiescherm>Internet Opties>Verbindingen>Lan Instellingen...
schakel alle vinkjes uit (dus geen instellingen .. overnemen, geen
automatisch configscript, geen proxyserver)
2. in een command prompt venster: proxycfg -d (dit is DIRECT TYPE kiezen)
3. reboot
4. windows update zal werken

In english:
1. disable all check boxes in Internet Explorer Lan settings
(IE>Extra>Options>Connections> Lan Settings button)
2. open a command prompt window and enter proxycfg -d (this activates DIRECT
TYPE proxy setting; verify with proxycfg (without parameters)
3. reboot
4. run windows update

good luck!
Koen