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error code 80073712

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Bartgoffin

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Sep 17, 2007, 9:54:01 AM9/17/07
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Hello,

I get this error when I tried to use windows update on a Vista Bussines
computer.
its also happens when windows is starting. there is at this moment no update
installed.
I have checked the KB but this error code is not to be found.

Is there anyone with the same problem and found a solution?

Thanks in advange.

Gr. Bart

TaurArian [MS-MVP]

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Sep 18, 2007, 4:14:45 AM9/18/07
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The "Windows Features" dialog box is empty in Windows Vista, or you receive an error
message that includes the following code when you try to use Windows Update: "0x80073712"
http://support.microsoft.com/kb/931712/en-us

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"Bartgoffin" <bartg...@news.postalias> wrote in message
news:80FCFAFB-24E6-42E9...@microsoft.com...

Tyeguy37

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Sep 27, 2007, 10:47:38 AM9/27/07
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On Sep 18, 4:14 am, "TaurArian [MS-MVP]"
<taurarianREMOVEC...@gmail.com> wrote:
> The "WindowsFeatures" dialog box is empty inWindowsVista, or you receive anerror
> message that includes the following code when you try to useWindowsUpdate: "0x80073712"http://support.microsoft.com/kb/931712/en-us

>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post:http://www.dts-l.org/goodpost.htm
> Defending your machine:http://defendingyourmachine2.blogspot.com/http://taurarian.mvps.org/index.htm

>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
> "Bartgoffin" <bartgof...@news.postalias> wrote in message
>
> news:80FCFAFB-24E6-42E9...@microsoft.com...
> | Hello,
> |
> | I get thiserrorwhen I tried to usewindowsupdateon a Vista Bussines
> | computer.
> | its also happens whenwindowsis starting. there is at this moment noupdate
> | installed.
> | I have checked the KB but thiserrorcode is not to be found.

> |
> | Is there anyone with the same problem and found a solution?
> |
> | Thanks in advange.
> |
> | Gr. Bart

FOUND A SOLUTION: This is what I did to fix this issue on my
Vista-32bit (based on a solution I found on a website, but I can't
remember where):

1) Open CMD prompt as Administrator
2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
3) Enter the following, and type in your username in the designated
place: cacls C:\Windows\winsxs\pending.xml /G <EnterUsernameHere>:F
4) Go to C:\Windows\winsxs\ and rename the pending.xml file to
pending.bak
5) Run Windows Update again, and you should be all set!

ldcn91

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Oct 5, 2007, 4:10:02 PM10/5/07
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I tried renaming the file, but it didn't fix it.

Giuseppe

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Nov 25, 2007, 2:26:00 PM11/25/07
to
"ERROR: The system cannot find the file specified." Did a Search as well and
browsed to C:\Windows\winsxs - Could not seem to locate this pending.xml
file. Please assist!

NeedToUpdate

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Dec 8, 2007, 11:30:00 PM12/8/07
to
I also find myself at the bottom of the page, trying all of the above with no
results. I am having this issue on my new laptop, and have never been able
to download an update since I have had it (5 mos). I am very interested to
see other solutions I can try.

Hackman

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Apr 17, 2008, 12:51:00 PM4/17/08
to
If it doesn't rename, boot your computer in safe mode and go to
C:\windows\winsxs\
and delete the pending.xml file. You don't need the DOS prompt to navigate
to this folder. Just click on the my computer, open the windows folder, find
the winsxs folder, the pending.xml document is all the way at the bottom.
Just delete it.

Reboot and everything will work fine. Run your update again.

crystal

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Apr 19, 2008, 11:46:00 AM4/19/08
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I don't have that file "pending.xml " but I have only "cleanup.xml"...

P-S@discussions.microsoft.com Andrew P-S

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Apr 20, 2008, 1:48:00 AM4/20/08
to
I also cant find a pending file, although in the winsxs Temp PendingRenames
file there are these two files there:
5d611a77ac9dc801da0000001c0ab410.pending
e07a98910d9ec801360000000c150413.pending

Will deleting these fix what I need to be able to run update?

jonathon

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Jul 9, 2008, 6:19:01 AM7/9/08
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i was woundering if you have found how to fix this

TaurArian

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Jul 9, 2008, 6:39:45 AM7/9/08
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The "Windows Features" dialog box is empty in Windows Vista, or you receive an error
message that includes the following code when you try to use Windows Update: "0x80073712"
http://support.microsoft.com/kb/931712

Description of the System Update Readiness Tool for Windows Vista
http://support.microsoft.com/kb/947821


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"jonathon" <jona...@discussions.microsoft.com> wrote in message
news:2D107A85-34D7-4B10...@microsoft.com...

Andrew P-S

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Jul 10, 2008, 4:42:00 AM7/10/08
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I ended up calling the MS Tech help line and they were actually very helpful.
THe fix ended up having to install Vita Update disc over Vista itself. All
work perfectly now.

kpmajor

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Oct 24, 2008, 12:22:05 PM10/24/08
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kpmajor

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Oct 24, 2008, 12:26:04 PM10/24/08
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Sorry about empty reply before.

I found similar instructions at www.windowsreference.com at the following
page....

http://www.windowsreference.com/windows-vista/fix-for-vista-sp1-install-error-80073712-through-windows-update/

I haven't tried it yet, but am having the same problem with a Dell Inspiron
1721 Vista Home Premium. If this doesn't work, I'll try the reinstall of the
top option mentioned in /the post later in this thread from Andrew P-S
7/10/2008 1:41 am

julieschmoolie

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Oct 25, 2008, 11:56:01 PM10/25/08
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Problem solved!!!! fantastic! My HP laptop wouldn't backup for like a year,
but after reading this site i've overcome it!

I followed the instructions above, listed again below.
Note; I didn't change pending.xml to pending.bak - i just deleted it out of
my winsxs folder.

Awesome!

Steve

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Apr 6, 2009, 3:14:04 AM4/6/09
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Will this work for Vista 64-bit edition also?

ke!th

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Jun 13, 2009, 1:33:01 AM6/13/09
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Hi, this is funny, but I did the first 2 steps

> 1) Open CMD prompt as Administrator
> 2) Enter the following: takeown /f C:\Windows\winsxs\pending.xml
of the instructions and Windows Update started working on it's own. I don't
know if I will get any more errors, but that is a start. I tried the other
steps and it could not find the file, so I hope this will work.

Thanks,
Keith

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