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unable to install MSXML 4.0 SP2 Security Update (KB927978)

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sitges_mark

unread,
Jan 20, 2007, 11:09:01 AM1/20/07
to
I have been following posts about this problem for a few weeks, and trying to
find a solution, but now I'm stuck ...

I had multiple failed attempts for Automatic Update to install KB927978.

It wasn't listed in the Add / Remove Programs, and neither was KB925672.

I downloaded a 'fresh' copy of KB927978 manually (from -
http://www.microsoft.com/downloads/details.aspx?familyid=24B7D141-6CDF-4FC4-A91B-6F18FE6921D4&displaylang=en), and installed (with my browser closed).

However, the installation was interrupted with the following message:

Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocument.4.0\CLSID. Verify
that you have sufficient access to that key, or contact your support
personnel.

Following MowGreen's advice (to another user in another thread ...) I used
regedit.exe to check :

HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSID

and :

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Msxml2.DOMDocument.4.0\CLSID

but both show my account (the computer administrator) as having Full Control
and Read permissions.

Help!

Where do I go from here, please?

Mark

MowGreen [MVP]

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Jan 20, 2007, 2:43:14 PM1/20/07
to
Mark,

Please show hidden files, folders, and system files -
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Navigate to the WINDOWS directory (folder).
Check to see if either of these folders is present -

$NtUninstallKB925672$
$NtUninstallKB927978$

Let us know if they are present, please.

Besides your User Account, *System* needs to have Full Control and Read
perms for this update to install properly.


MowGreen [MVP 2003-2007]
===============
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Never Forgotten
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Big Swifty

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Jan 21, 2007, 11:41:00 AM1/21/07
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,Well I'm confused. My problem with this KB927978 & KB925672 update is I
can't remove it in the add/remove programs. A popup appears--Another
installation is already in progress. Complete that installation before
proceeding with this install.-- I have that endless 'loop' of windows
installer preparing to install, over and over and over and over......I think
this is related to this update. In Microsofts update history it shows 1
successfull download of both these and 10 failed downloads of the same
update. Any help will be much appreciated. Annoyed and frustrated!

Ken G.

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Jan 22, 2007, 10:45:01 AM1/22/07
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I also have this problem but it seems to be only KB927978. Neither of the
files you've mentioned appear in my windows directory. How do check whether
*System* has full control? I'm the only user of this laptop so I am also the
administrator.

MowGreen [MVP]

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Jan 22, 2007, 3:42:44 PM1/22/07
to
Ken G.,

Use the registry editor and navigate to this subkey, right click it,
choose Permissions :

HKEY_CLASSES_ROOT\Msxml2.DOMDocument.4.0\CLSID

That's how you can tell if System has Full Control and Read perms
IF you are not sure what you are doing DO NOT do ANY editing of the
registry or you may render the system unuseable.

How to back up, edit, and restore the registry in Windows XP and Windows
Server 2003
http://support.microsoft.com/kb/322756


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

MowGreen [MVP]

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Jan 22, 2007, 3:43:00 PM1/22/07
to
BigSwifty,

> In Microsofts update history it shows 1 successfull download of both these and 10
> failed downloads of the same update.

Both KB92562 and KB927978 were successfully downloaded once and 10
failed downloads of WHAT same update ?

IF you understand the registry and you know how to RESTORE a backup copy
of it, then would you please check these subkeys and tell us what the
Data is for them ?

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

HKLM\System\CurrentControlSet\Control\Session
Manager\PendingFileRenameOperations


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

sitges_mark

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Jan 23, 2007, 3:50:00 AM1/23/07
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Thanks ...

"MowGreen [MVP]" wrote:

> Check to see if either of these folders is present -
> $NtUninstallKB925672$
> $NtUninstallKB927978$

I'm showing all hidden files, but neither of them is present in the Windows
directory.

> Besides your User Account, *System* needs to have Full Control and Read
> perms for this update to install properly.

Only my user account is shown with these permissions - how do I give them to
System, please?

Thanks again !

Mark

MowGreen [MVP]

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Jan 23, 2007, 4:51:49 PM1/23/07
to
> Use the registry editor and navigate to this subkey, right click it, choose Permissions:
>
> > HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocument.4.0\CLSID
>
> That's how you can tell if System has Full Control and Read perms


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

neilj

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Jan 25, 2007, 2:26:32 PM1/25/07
to
Hey all,

i've been following some posts I got off the internet and havn't found a solution to my problem. My Windows update prompts me to install 1 update: MSXML 4.0 SP2 Security Update (KB927978). It is already downloaded, and every time I install it, it says the installation is done. Then, 5 seconds later, my Windows Update prompts me to install the SAME update. It's a constant cycle! I've installed the update at least 10 times. I used some of the advice that was posted on this threat (such as checking if SYSTEM has full permission, and it does). I need to install this one update so i can pass the security test at my University Wireless Internet Access - someome please help me.
I am using Windows XP Media Centre Edition if that helps, and it is a brand new laptop i boguht a few days ago.

Thank you,

Neil.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

James

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Jan 25, 2007, 6:26:31 PM1/25/07
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I have exactly the same problem as the post before me - brand new Toshiba media centre laptop and this update is constantly trying to install itself. It always says the installation is complete, I have done this many times and the option to download it again is still there in the bottom right. a)why? and b) is it specific to the XP edition, also is it microsoft related?

Gordon

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Jan 26, 2007, 7:55:40 AM1/26/07
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<James> wrote in message news:2007125182630m...@hotmail.com...


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MowGreen [MVP]

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Jan 26, 2007, 3:17:56 PM1/26/07
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The FIX is here:

http://mowgreen.castlecops.com/archives/2007/01/fix_kb927978_and_kb925672_repe.html


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

marcoalher

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Jan 28, 2007, 12:42:16 PM1/28/07
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Hi Mark.

I had this problem and I just deleted every MSXML entry in the registry. So I installed the MSXML 4.0 again and the MSXML 4.0 SP2.
Problem solved!

In my case, giving the right permissions to the registry entry did NOT work.

Regards

Marco

John

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Jan 30, 2007, 4:52:34 PM1/30/07
to
Marco,

I have the same problem with the 927978 update that you apparently solved.

Could you please tell me how you solved it ?

I'm not at all a computer experts, so I would appreciate it if you could give very clear instructions.

Thanks,

John

Tim

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Jan 31, 2007, 8:49:54 AM1/31/07
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Here is what worked for me:

1) Uninstall both updates from Add/Remove Programs and then restart the system.

2) Download KB927978 from here and save it -
[url]http://www.microsoft.com/downloads/details.aspx?familyid=24B7D141-6CDF-4FC4-A91B-6F18FE6921D4&displaylang=en[/url]

3) Close the browser, install it, and then restart the system.

Gordon

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Feb 25, 2007, 11:15:55 AM2/25/07
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<John> wrote in message news:2007130165...@yahoo.com...

Gordon

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Feb 25, 2007, 11:16:12 AM2/25/07
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<Tim> wrote in message news:2007131...@aol.com...

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