recent download update failed

[camino newbie]

I downloaded definition update for windows defender (KB915597) and received
an error 0x80508007. I've rebooted, but the update install still failed.
What do I need to do? Thanks
--

[PA Bear [MS MVP]]

Windows version?

> Error code: 0x80508007
> Error description: Your computer is low on memory. Close some programs and
> try again, or search Help and Support for information about preventing low
> memory problems

Could your computer be low on memory? Try running Disk Cleanup & then
reboot.

Can you update Defender manually via
http://www.microsoft.com/security/portal/ ??

[Did you also post this in WinXP General?]

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Macc_eye]

I have had exactly the same problem with the same error code. The download
takes place but the install fails. This has happened before a few weeks back
and also with defender updates. More recent updates until this last have
installed OK. My belief is that it is a bug with Microsoft updater, defender
or the update itself. Anyone at Microsoft care to comment? Sorry I cannot
offer a solution.
regards
Tony

[RichardUK]

This is a "me too".

Tried stopping all other programs and retrying - still failed.

Sysinternals Process Explorer shows plenty of free memory (I have 2GB of RAM
with 1.3GB free) - what else could it be?
I have recently installed XP SP3, but previous Windows Defender updates and
several other updates installed successfully since that.

This failure seems to be exclusive to the latest version of KB915597
(Definition 1.35.716.0). Is there something wrong with that?

[camino newbie]

Re low on memory--I just put in a 512 memory stick, what things shold i look
for to cause low memory? I will; Do as you suggest and use disk clean up. And
I don't know how to update manually, i went to the site you suggested, but I
don't see what I should do to do the manual update. I'm a very new newbie so
I apologize for what may seem basic questions. Thank you
--
camnio newbie

[camino newbie]

Tony thank you so much for seeing the same problem. I'm new, I thought i did
something wrong. Its doing the exact thing you described, download ok,
install fails. It's been suggested that I'm low on memory, but that doesn't
seem possible, I seldom use the computer. Anyway, thanks, I don't feel so
alone ! So, we just wait for MS to look into it?
--
camino newbie

[PA Bear [MS MVP]]

I have reproduced this problem (error 0x80070643). Users may encounter this
problem when updating Defender via Automatic Update, Windows Update, or from
within Defender (Check for updates function).

NB: Defender will NOT be happy and its "Alert!" icon will continue to appear
in Notification Area until an update is successfully installed. This does
NOT mean that Defender is not working/protecting your machine.

I have alerted MS and the Defender team to this apparent bug via private
channels.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[bill]

also tried manual download and install defender still shows definition
1.35.563.0

[F.@discussions.microsoft.com Otis F.]

I had the same problem as well. The download runs fine, but the install
still fails. My system is NOT low on memory. I have done most, if not
all, of the Windows Defender updates for the past year or two and do not
recall having a problem before.

Glad it is not just me.

Thanks.

[RichardUK]

Many thanks. Will await developments.

"PA Bear [MS MVP]" wrote:

[Underdog]

Same here attempted this on 3 seperate PC's today... All download the updates
but fail to install.. I have attempted various fixes posted out here but no
Fix Yet.. Waiting for MS
--
Hope this Helps,.. The Underdog

[John Navas]

On Tue, 24 Jun 2008 18:28:26 -0400, "PA Bear [MS MVP]"
<PABe...@gmail.com> wrote in <eikKbnk1...@TK2MSFTNGP06.phx.gbl>:

>I have reproduced this problem (error 0x80070643). Users may encounter this
>problem when updating Defender via Automatic Update, Windows Update, or from
>within Defender (Check for updates function).
>
>NB: Defender will NOT be happy and its "Alert!" icon will continue to appear
>in Notification Area until an update is successfully installed. This does
>NOT mean that Defender is not working/protecting your machine.

Not necessarily: I uninstalled and reinstalled Windows Defender in an
attempt to fix the problem, and it's now stuck at Definition version
1.0.0.0 2006/01/25, so my machine isn't terribly well protected.

>I have alerted MS and the Defender team to this apparent bug via private
>channels.

I'm frankly stunned that this could get released with such a clear
problem, and that Windows Security Support still doesn't know about it
(as of my call 2 hours ago).

--
Best regards,
John Navas <http:/navasgroup.com>

[John Van Kirk]

I had exactly the same experience. My error code was oX80070643.
Tried to update WD thru the appl and also it would download but failed to
install.
Then I downloaded the Mpas-fe.exe file which is 1.35.724 (not 1.35.716 as
listed on Windows Update) and saved it. Then turned off NAV and WD, and tried
to install it. My system tray icon is green, but that version did not install
either.
So - since PA Bear reported it to MS, we should probably wait till we get a
notice from him or MS that the update is fixed, on our discussion group, or
wait till someone reports that they successfully downloaded and installed it.
It may well have a different revision number next time we see it.
--
John E. Van Kirk

[Wawa]

We have exactly the same problem on all of our workstations.
It seems that even the patches from microsofts are defective.....!

[mom75]

[John Navas]

It's easy to understand how vulnerabilities get into Microsoft software
when Definition updates aren't even being designed and tested well
enough to install properly. :(

On Wed, 25 Jun 2008 03:08:00 -0700, Wawa
<Wa...@discussions.microsoft.com> wrote in
<A94D61DF-112F-44D2...@microsoft.com>:

--

[John Navas]

On Tue, 24 Jun 2008 14:13:06 -0700, camino newbie
<camino...@discussions.microsoft.com> wrote in
<8725F86E-22EF-4970...@microsoft.com>:

>I downloaded definition update for windows defender (KB915597) and received
>an error 0x80508007. I've rebooted, but the update install still failed.
>What do I need to do? Thanks

Definition update 1.35.716.0 was defective.

Manual Definition update at Microsoft Malware Protection Center
<http://www.microsoft.com/security/portal/ADL.aspx> is now up to version
1.35.745.0, which works properly, and which isn't yet on Windows Update
or Windows Defender Update. This seems to be the place to go for the
most current update.

It's easy to understand how vulnerabilities get into Microsoft software
when Definition updates aren't even being designed and tested well
enough to install properly.

--

[PA Bear [MS MVP]]

John Navas wrote:
<snip>

> Manual Definition update at Microsoft Malware Protection Center
> <http://www.microsoft.com/security/portal/ADL.aspx> is now up to version
> 1.35.745.0, which works properly, and which isn't yet on Windows Update
> or Windows Defender Update. This seems to be the place to go for the
> most current update.

The Security Portal has been the place to go for *daily* updates for almost
a year now (IIRC the Security Portal went live on 01 Jul-07). Automatic
Updates for Defender are only pushed twice a week, usually Tuesday and
Thursday afternoons Pacific Time.

> It's easy to understand how vulnerabilities get into Microsoft software
> when Definition updates aren't even being designed and tested well
> enough to install properly.

I'm no apologist for MS but gimme a break: There have been *daily* updates
for Defender for several years now (though they weren't available to
Consumers until last year) and probably 99.9% of them have installed without
a hitch.

The first indication of the glitch I saw was posted in WinXP General at 1:08
PM PT. Definitions v1.35.740.0 or greater had been tested and made
available less than five (5) hours later.

PS: Tuesday's glitch did not affect Windows Vista, Windows Server 2003, or
Windows Server 2008.

[John Navas]

On Wed, 25 Jun 2008 12:18:54 -0400, "PA Bear [MS MVP]"
<PABe...@gmail.com> wrote in <utKlODu1...@TK2MSFTNGP04.phx.gbl>:

>John Navas wrote:

>> It's easy to understand how vulnerabilities get into Microsoft software
>> when Definition updates aren't even being designed and tested well
>> enough to install properly.
>
>I'm no apologist for MS but gimme a break: There have been *daily* updates
>for Defender for several years now (though they weren't available to
>Consumers until last year) and probably 99.9% of them have installed without
>a hitch.

That's no excuse for one to get pushed out with such an obvious fault.
It suggests that Microsoft isn't doing automated regression testing on
"down level" Windows XP, which I'd call a serious omission, since it's
still the great majority of the market (on the order of 75%). If
Microsoft's actions matched its rhetoric on security and quality this
wouldn't have happened.

>The first indication of the glitch I saw was posted in WinXP General at 1:08
>PM PT. Definitions v1.35.740.0 or greater had been tested and made
>available less than five (5) hours later.
>
>PS: Tuesday's glitch did not affect Windows Vista, Windows Server 2003, or
>Windows Server 2008.

Small comfort to the great majority of Windows users.

p.s. I'm resisting the temptation to suggest Microsoft might not be
applying the same level of care to Windows XP as to later OS versions,
so as to incentivize migration to Windows Vista, but others might not be
as charitable. ;)