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Microsoft XML Core Services 4.0 Service Pack 2 (KB936181) failed

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John

unread,
Sep 12, 2007, 10:24:03 AM9/12/07
to
hello,

I am having trouble with "Security Update for Microsoft XML Core Services
4.0 Service Pack 2 (KB936181)" to update. It keeps failing to install and I
just don't know what to do to fix the problem. I used google to find some
help and tried some things but nothing fixed it.

thanks,
john

jc6685

unread,
Sep 12, 2007, 1:34:02 PM9/12/07
to
Hi,
I'm having the same problem. Did you find out how to fix?
Jeff

MowGreen [MVP]

unread,
Sep 12, 2007, 2:54:55 PM9/12/07
to
John,

Go to Start > Run > copy and paste the below into the Open: line

%windir%\msxml4-KB936181-enu.LOG

Click OK or press Enter.
Post the contents of the msxml4-KB936181-enu.LOG into your reply, please.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

John

unread,
Sep 12, 2007, 10:04:01 PM9/12/07
to
Hi MowGreen!!

it wont fit in the message box. :/

--John

TaurArian

unread,
Sep 12, 2007, 11:50:01 PM9/12/07
to
Did you check the known issues section?
http://support.microsoft.com/kb/936181

MowGreen [MVP]

unread,
Sep 14, 2007, 4:23:41 AM9/14/07
to
Just post what you can, from the bottom of the log up. It appears that
'it's' tried to repeatedly install and that's why the log is so big.

jc6685

unread,
Sep 14, 2007, 8:46:01 AM9/14/07
to
Hi John,
Don't know if this will help, but I kept installing this update and it
said it updated successfully, but the update available kept showing up. I
went into add/remove programs & deleted the program & re-installed. It worked
for me then.

MowGreen [MVP]

unread,
Sep 16, 2007, 2:43:01 PM9/16/07
to
Did you see this post by jc6685, John ?

> Hi John,
> Don't know if this will help, but I kept installing this update and it
> said it updated successfully, but the update available kept showing up. I
> went into add/remove programs & deleted the program & re-installed. It worked
> for me then.

If that doesn't help to resolve the issue, open the log once more and
click Edit, Find
Enter error in the 'Find what:' field and then click the Find next
button.
Post the section [s] that contain any errors.

John

unread,
Sep 16, 2007, 11:34:00 PM9/16/07
to

MSI (s) (44:90) [17:19:14:500]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocument.4.0\CLSID 3: 5
MSI (s) (44:90) [17:19:14:500]: Product: MSXML 4.0 SP2 (KB936181) -- Error
1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocument.4.0\CLSID. System
error 5. Verify that you have sufficient access to that key, or contact your
support personnel.

Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\Msxml2.DOMDocument.4.0\CLSID. System
error 5. Verify that you have sufficient access to that key, or contact your
support personnel.
MSI (s) (44:90) [17:19:14:515]: User policy value 'DisableRollback' is 0
MSI (s) (44:90) [17:19:14:515]: Machine policy value 'DisableRollback' is 0
Action ended 17:19:14: InstallFinalize. Return value 3.
MSI (s) (44:90) [17:19:14:515]: Executing op:
Header(Signature=1397708873,Version=301,Timestamp=925731430,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (44:90) [17:19:14:515]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (44:90) [17:19:14:515]: Executing op:
DialogInfo(Type=1,Argument=MSXML 4.0 SP2 (KB936181))
MSI (s) (44:90) [17:19:14:515]: Executing op:
RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back
action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegisterBackupFile(File=c:\Config.Msi\36be9d8.rbf)
MSI (s) (44:90) [17:19:14:515]: Executing op:
ActionStart(Name=WriteRegistryValues,Description=Writing system registry
values,Template=Key: [1], Name: [2], Value: [3])
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=Msxml2.DOMDocument.4.0\CLSID,,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op:
ProductInfo(ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},ProductName=MSXML
4.0 SP2
(KB936181),PackageName=msxml.msi,Language=1033,Version=68429432,Assignment=1,ObsoleteArg=0,,,PackageCode={CCDE7E63-F602-4EB2-A408-0BC68F4F7001},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=CLSID\{88D969C0-F192-11D4-A65F-0040963251E5}\TypeLib,,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegRemoveValue(,Value={F5078F18-C551-11D3-89B9-0000F81FE221},)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegAddValue(,Value={f5078f18-c551-11d3-89b9-0000f81fe221},)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=CLSID\{88D969C0-F192-11D4-A65F-0040963251E5}\Version,,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op: RegRemoveValue(,Value=4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op: RegAddValue(,Value=4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=CLSID\{88D969C0-F192-11D4-A65F-0040963251E5}\ProgID,,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegRemoveValue(,Value=Msxml2.DOMDocument.4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegAddValue(,Value=Msxml2.DOMDocument.4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=Msxml2.DOMDocument.4.0,,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op: RegRemoveValue(,Value=XML DOM
Document 4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op: RegAddValue(,Value=XML DOM
Document 4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=CLSID\{88D969C0-F192-11D4-A65F-0040963251E5}\InProcServer32,,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegRemoveValue(Name=ThreadingModel,Value=Both,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegAddValue(Name=ThreadingModel,Value=Both,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegRemoveValue(,Value=c:\WINDOWS\system32\msxml4.dll,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegAddValue(,Value=#%%SystemRoot%\system32\msxml4.dll,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
RegOpenKey(,Key=CLSID\{88D969C0-F192-11D4-A65F-0040963251E5},,BinaryType=0)
MSI (s) (44:90) [17:19:14:515]: Executing op: RegRemoveValue(,Value=XML DOM
Document 4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op: RegAddValue(,Value=XML DOM
Document 4.0,)
MSI (s) (44:90) [17:19:14:515]: Executing op:
ActionStart(Name=InstallFiles,Description=Copying new files,Template=File:
[1], Directory: [9], Size: [6])
MSI (s) (44:90) [17:19:14:531]: Executing op:
SetTargetFolder(Folder=c:\WINDOWS\winsxs\Policies\x86_policy.4.20.Microsoft.MSXML2_6bd6b9abf345378f_x-ww_88e8eab8\)
MSI (s) (44:90) [17:19:14:531]: Executing op:
SetTargetFolder(Folder=c:\WINDOWS\winsxs\x86_Microsoft.MSXML2R_6bd6b9abf345378f_4.1.0.0_x-ww_29c3ad6a\)
MSI (s) (44:90) [17:19:14:531]: Executing op:
SetTargetFolder(Folder=c:\WINDOWS\winsxs\Manifests\)
MSI (s) (44:90) [17:19:14:531]: Executing op:
SetTargetFolder(Folder=c:\WINDOWS\winsxs\x86_Microsoft.MSXML2_6bd6b9abf345378f_4.20.9848.0_x-ww_1b897e9a\)
MSI (s) (44:90) [17:19:14:531]: Executing op:
SetTargetFolder(Folder=c:\WINDOWS\winsxs\Manifests\)
MSI (s) (44:90) [17:19:14:531]: Executing op:
SetTargetFolder(Folder=c:\WINDOWS\system32\)
MSI (s) (44:90) [17:19:14:531]: Executing op:
FileCopy(SourceName=c:\Config.Msi\36be9d8.rbf,,DestName=c:\WINDOWS\system32\msxml4.dll,Attributes=32800,FileSize=1245696,PerTick=0,,VerifyMedia=0,ElevateFlags=3,,,,,,,InstallMode=4194308,,,,,,,)
MSI (s) (44:90) [17:19:14:687]: File:
c:\WINDOWS\system32\msxml4.dll; Overwrite; Won't patch; REINSTALLMODE
specifies all files to be overwritten
MSI (s) (44:90) [17:19:14:687]: Executing op:
ActionStart(Name=CreateFolders,Description=Creating folders,Template=Folder:
[1])
MSI (s) (44:90) [17:19:14:687]: Executing op: FolderRemove(Folder=c:\Program
Files\MSXML 4.0\,Foreign=0)
MSI (s) (44:90) [17:19:14:687]: Executing op:
ActionStart(Name=RemoveODBC,Description=Removing ODBC components,)
MSI (s) (44:90) [17:19:14:687]: Executing op:
ActionStart(Name=ProcessComponents,Description=Updating component
registration,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,,BinaryType=0)
MSI (s) (44:90) [17:19:14:703]: Executing op:
RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,,BinaryType=0)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={0E994A5D-A898-A6E6-C06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={0E994A5D-A898-A6E6-A06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={DA6654F6-456F-3658-B06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={DA6654F6-456F-3658-C06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={DA6654F6-456F-3658-A06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={7B298060-1128-B7E8-B06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={7B298060-1128-B7E8-C06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={7B298060-1128-B7E8-A06B-D6B9ABF34537},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={CCF8B6EF-5FB9-4DE1-A276-683008BA3485},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={3AAE95CD-F592-46E7-89A1-9B56717C4413},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={62846705-2671-4547-AB45-854DCC93B3C7},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={4B1F71A7-50C6-44B7-A3AD-B6C3574BB896},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={10F4EE3D-134F-47A9-93A3-07F9E8E0B37D},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
ComponentUnregister(ComponentId={4075CDF6-D88F-4F57-AF1A-29A124755695},ProductKey={C04E32E0-0416-434D-AFB9-6969D703A9EF},BinaryType=0,)
MSI (s) (44:90) [17:19:14:703]: Executing op:
End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (44:90) [17:19:14:703]: Error in rollback skipped. Return: 5
MSI (s) (44:90) [17:19:14:703]: No System Restore sequence number for this
installation.
MSI (s) (44:90) [17:19:14:703]: Unlocking Server
MSI (s) (44:90) [17:19:14:703]: PROPERTY CHANGE: Deleting UpdateStarted
property. Its current value is '1'.
Action ended 17:19:14: INSTALL. Return value 3.
Property(S): ProductName = MSXML 4.0 SP2 (KB936181)
Property(S): ProductCode = {C04E32E0-0416-434D-AFB9-6969D703A9EF}
Property(S): Manufacturer = Microsoft Corporation
Property(S): ProductVersion = 4.20.9848.0
Property(S): ProductLanguage = 1033
Property(S): BannerBitmap = bannrbmp
Property(S): IAgree = No
Property(S): ProductID = none
Property(S): ARPHELPLINK = http://support.microsoft.com/kb/936181
Property(S): ButtonText_Back = < &Back
Property(S): ButtonText_Browse = Br&owse
Property(S): ButtonText_Cancel = Cancel
Property(S): ButtonText_Exit = &Exit
Property(S): ButtonText_Finish = &Finish
Property(S): ButtonText_Ignore = &Ignore
Property(S): ButtonText_Install = &Install
Property(S): ButtonText_InstallNow = &Install Now
Property(S): ButtonText_Next = &Next >
Property(S): ButtonText_No = &No
Property(S): ButtonText_OK = OK
Property(S): ButtonText_Remove = &Remove
Property(S): ButtonText_Reset = &Reset
Property(S): ButtonText_Resume = &Resume
Property(S): ButtonText_Retry = &Retry
Property(S): ButtonText_Return = &Return
Property(S): ButtonText_Yes = &Yes
Property(S): CompleteSetupIcon = completi
Property(S): CustomSetupIcon = custicon
Property(S): DialogBitmap = dlgbmp
Property(S): DlgTitleFont = {&DlgFontBold8}
Property(S): ExclamationIcon = exclamic
Property(S): InfoIcon = info
Property(S): InstallerIcon = insticon
Property(S): INSTALLLEVEL = 3
Property(S): InstallModeTxt_1 = Custom
Property(S): InstallModeVal = InstallModeTxt_1
Property(S): InstallModeTxt_2 = Complete
Property(S): InstallModeTxt_3 = Server Image
Property(S): InstallModeTxt_4 = Change
Property(S): InstallModeTxt_5 = Repair
Property(S): InstallModeTxt_6 = Remove
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): Progress1Txt_1 = Installing
Property(S): Progress1 = Progress1Txt_1
Property(S): Progress2Txt_1 = installs
Property(S): Progress2 = Progress2Txt_1
Property(S): Progress1Txt_2 = Changing
Property(S): Progress2Txt_2 = changes
Property(S): Progress1Txt_3 = Repairing
Property(S): Progress2Txt_3 = repairs
Property(S): Progress1Txt_4 = Removing
Property(S): Progress2Txt_4 = removes
Property(S): PROMPTROLLBACKCOST = P
Property(S): RemoveIcon = removico
Property(S): RepairIcon = repairic
Property(S): Setup = Setup
Property(S): Wizard = Setup Wizard
Property(S): DefaultUIFont = DlgFont8
Property(S): ErrorDialog = ErrorDlg
Property(S): TARGETDIR = c:\
Property(S): COMPANYNAME = home
Property(S): USERNAME = John M
Property(S): APPS_TEST = 1
Property(S): VersionNT = 501
Property(S): SecureCustomProperties = MSXML4SP2
Property(S): UpgradeCode = {7CE723E3-E56B-432C-9F24-78C0606045A5}
Property(S): ALLUSERS = 1
Property(S): WINHTTP_51 = WinHttpRequest Component version 5.1
Property(S): MSXML = c:\Program Files\MSXML 4.0\
Property(S): SourceDir = c:\b51974efaedd813c3d20f11293a3\
Property(S): DesktopFolder = c:\Documents and Settings\All Users\Desktop\
Property(S): ProgramFilesFolder = c:\Program Files\
Property(S): ProductState = -1
Property(S): PackageCode = {CCDE7E63-F602-4EB2-A408-0BC68F4F7001}
Property(S): SystemFolder.246EB7AD_459A_4FA8_83D1_41A46D7634B7 =
c:\WINDOWS\system32\
Property(S): SystemFolder.781A0624_31FF_4712_BFFD_31C829FFDBF1 =
c:\WINDOWS\system32\
Property(S): SystemFolder.FA0F135B_0C6B_485B_9A27_5A4A5044D5AB =
c:\WINDOWS\system32\
Property(S): WinSxsDirectory.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\
Property(S): payload_ul.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_microsoft.msxml2_6bd6b9abf345378f_4.20.9848.0_none_b7e811287b298060\
Property(S): payload.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2_6bd6b9abf345378f_4.20.9848.0_x-ww_1b897e9a\
Property(S): WinSxsManifests.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Manifests\
Property(S): WindowsFolder.7B298060_1128_B7E8_FF6B_D6B9ABF34537 = c:\WINDOWS\
Property(S): SystemFolder.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\system32\
Property(S): WinSxsPolicies.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\
Property(S): policydir.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\x86_Microsoft.MSXML2_6bd6b9abf345378f_x-ww_b261cf09\
Property(S): policydir_ul.7B298060_1128_B7E8_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2_6bd6b9abf345378f_4.20.9848.0_x-ww_1b897e9a\
Property(S): WinSxsDirectory.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\
Property(S): payload_ul.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_microsoft.msxml2r_6bd6b9abf345378f_4.1.0.0_none_3658456fda6654f6\
Property(S): payload.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2R_6bd6b9abf345378f_4.1.0.0_x-ww_29c3ad6a\
Property(S): WinSxsManifests.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Manifests\
Property(S): WindowsFolder.DA6654F6_456F_3658_FF6B_D6B9ABF34537 = c:\WINDOWS\
Property(S): SystemFolder.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\system32\
Property(S): WinSxsPolicies.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\
Property(S): policydir.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\x86_Microsoft.MSXML2R_6bd6b9abf345378f_x-ww_f529d679\
Property(S): policydir_ul.DA6654F6_456F_3658_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_Microsoft.MSXML2R_6bd6b9abf345378f_4.1.0.0_x-ww_29c3ad6a\
Property(S): WinSxsDirectory.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\
Property(S): payload_ul.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_policy.4.20.microsoft.msxml2_6bd6b9abf345378f_4.20.9848.0_none_a6e6a8980e994a5d\
Property(S): WinSxsPolicies.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\
Property(S): policydir.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Policies\x86_policy.4.20.Microsoft.MSXML2_6bd6b9abf345378f_x-ww_88e8eab8\
Property(S): WindowsFolder.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 = c:\WINDOWS\
Property(S): SystemFolder.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\system32\
Property(S): WinSxsManifests.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\Manifests\
Property(S): payload.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_policy.4.20.Microsoft.MSXML2_6bd6b9abf345378f_4.20.9848.0_x-ww_02784eab\
Property(S): policydir_ul.0E994A5D_A898_A6E6_FF6B_D6B9ABF34537 =
c:\WINDOWS\winsxs\x86_policy.4.20.Microsoft.MSXML2_6bd6b9abf345378f_4.20.9848.0_x-ww_02784eab\
Property(S): DesktopFolder.4576A2F1_959E_4BCA_94A9_596523761901 =
c:\Documents and Settings\All Users\Desktop\
Property(S): ProgramMenuFolder.4576A2F1_959E_4BCA_94A9_596523761901 =
c:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): MenuMSXML.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Documents
and Settings\All Users\Start Menu\Programs\MSXML 4.0\
Property(S): DOC.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Program
Files\MSXML 4.0\doc\
Property(S): LIB.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Program
Files\MSXML 4.0\lib\
Property(S): INC.4576A2F1_959E_4BCA_94A9_596523761901 = c:\Program
Files\MSXML 4.0\inc\
Property(S): CommonFilesFolder = c:\Program Files\Common Files\
Property(S): MicrosoftShared.3FB7DAB3_19E7_40A0_8730_4482CE77AC59 =
c:\Program Files\Common Files\Microsoft Shared\
Property(S): MSDN.3FB7DAB3_19E7_40A0_8730_4482CE77AC59 = c:\Program
Files\Common Files\Microsoft Shared\MSDN\
Property(S): Date = 9/13/2007
Property(S): PackagecodeChanging = 1
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = c:\b51974efaedd813c3d20f11293a3
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 1244
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 3.01
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 2
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = c:\WINDOWS\
Property(S): WindowsVolume = c:\
Property(S): SystemFolder = C:\WINDOWS\system32\
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\DOCUME~1\John\LOCALS~1\Temp\
Property(S): AppDataFolder = C:\Documents and Settings\John\Application Data\
Property(S): FavoritesFolder = C:\Documents and Settings\John\Favorites\
Property(S): NetHoodFolder = C:\Documents and Settings\John\NetHood\
Property(S): PersonalFolder = C:\Documents and Settings\John\My Documents\
Property(S): PrintHoodFolder = C:\Documents and Settings\John\PrintHood\
Property(S): RecentFolder = C:\Documents and Settings\John\Recent\
Property(S): SendToFolder = C:\Documents and Settings\John\SendTo\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All
Users\Application Data\
Property(S): LocalAppDataFolder = C:\Documents and Settings\John\Local
Settings\Application Data\
Property(S): MyPicturesFolder = C:\Documents and Settings\John\My
Documents\My Pictures\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Start
Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Start
Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start
Menu\Programs\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 15
Property(S): PhysicalMemory = 2047
Property(S): VirtualMemory = 3354
Property(S): AdminUser = 1
Property(S): LogonUser = John
Property(S): UserSID = S-1-5-21-1482476501-839522115-725345543-1003
Property(S): UserLanguageID = 1033
Property(S): ComputerName = HOME-8C5960D00D
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1280
Property(S): ScreenY = 1024
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 17:19:14
Property(S): MsiNetAssemblySupport = 2.0.50727.42
Property(S): MsiWin32AssemblySupport = 5.1.2600.3019
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): DATABASE = c:\WINDOWS\Installer\36be9d3.msi
Property(S): OriginalDatabase = c:\b51974efaedd813c3d20f11293a3\msxml.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = c:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = c:\b51974efaedd813c3d20f11293a3\
Property(S): SourcedirProduct = {C04E32E0-0416-434D-AFB9-6969D703A9EF}
Property(S): ProductToBeRegistered = 1
MSI (s) (44:90) [17:19:14:765]: Note: 1: 1708
MSI (s) (44:90) [17:19:14:765]: Product: MSXML 4.0 SP2 (KB936181) --
Installation failed.

MSI (s) (44:90) [17:19:14:765]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (44:90) [17:19:14:765]: MainEngineThread is returning 1603
MSI (s) (44:54) [17:19:14:875]: Destroying RemoteAPI object.
MSI (s) (44:8C) [17:19:14:875]: Custom Action Manager thread ending.
=== Logging stopped: 9/13/2007 17:19:14 ===
MSI (c) (DC:D4) [17:19:14:875]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (DC:D4) [17:19:14:875]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/13/2007 17:19:14 ===

John

unread,
Sep 16, 2007, 11:40:00 PM9/16/07
to
sorry about getting late with my replies... i was out of town for the
weekend. yes i did see jc6685 post but my problem is that it wont even update
on my computer. it keeps failing on the microsoft update site.

Ottmar Freudenberger

unread,
Sep 17, 2007, 2:01:03 AM9/17/07
to
"John" <Jo...@discussions.microsoft.com> schrieb:

> I am having trouble with "Security Update for Microsoft XML Core Services
> 4.0 Service Pack 2 (KB936181)" to update. It keeps failing to install and I
> just don't know what to do to fix the problem.

See http://support.microsoft.com/kb/936181 and the Known Issues section there:

| If the Msxml4.dll file is locked, the file may not be updated when
| you apply security update 936181. To work around this issue, use
| the following commands to uninstall Msxml4.dll:
|
| (1) MsiExec.exe /uninstall {37477865-A3F1-4772-AD43-AAFC6BCFF99F} /passive
| (2) Del %windir%\system32\msxml4.dll

You'll have to copy and paste the (1) and (2) command lines one after another
*without* the "(1)" and "(2)" into "Run" in the Start menu and hit [Enter] or
click on "OK" each time.

Afterwards you may whish to simply install the manual downloaded KB936181
which reinstalls MSXML4 *including* the security update then.

Bye,
Freudi

John

unread,
Sep 17, 2007, 12:18:00 PM9/17/07
to
(1) works but when i do
(2) Del %windir%\system32\msxml4.dll
i get an error message "Del" couldn't find "Del"????

Ottmar Freudenberger

unread,
Sep 17, 2007, 12:55:38 PM9/17/07
to
"John" <Jo...@discussions.microsoft.com> schrieb:

> (1) works but when i do
> (2) Del %windir%\system32\msxml4.dll
> i get an error message "Del" couldn't find "Del"????

Ooops, you may want to delete the msmxml4.dll in the \Windows\System32
folder using Windows Explorer or type the above command in a "DOS" box
(Start -> Run -> cmd [Hit [Enter] key or click on OK afterwards).

Bye,
Freudi

John

unread,
Sep 20, 2007, 7:42:00 PM9/20/07
to
Hello Freudi

there is no folder msmxml4.dll in the system32 folder.

Ottmar Freudenberger

unread,
Sep 20, 2007, 11:17:56 PM9/20/07
to
"John" <Jo...@discussions.microsoft.com> schrieb:

> there is no folder msmxml4.dll in the system32 folder.

True, but the msxml4.dll (note the correction of the name) *file*.

Bye,
Freudi

John

unread,
Sep 22, 2007, 11:54:01 AM9/22/07
to
hey Freudi

there is no file name msmxml4.dll in the system32 folder. the folder has
them in alphabetical order.

-john

Ottmar Freudenberger

unread,
Sep 22, 2007, 12:27:43 PM9/22/07
to
"John" <Jo...@discussions.microsoft.com> schrieb:

> there is no file name msmxml4.dll in the system32 folder.

And no msxml4.dll either?

Bye,
Freudi

John

unread,
Sep 23, 2007, 12:46:00 PM9/23/07
to
Freudi,

i found the msxml4.dll in the system32 folder but it wont delete becasue of
write protected locked or in use?? i appreciate all the help Freudi. sorry if
i'm being a pain.

-John

Ottmar Freudenberger

unread,
Sep 23, 2007, 11:19:11 PM9/23/07
to
"John" <Jo...@discussions.microsoft.com> schrieb:

> i found the msxml4.dll in the system32 folder but it wont delete becasue of
> write protected locked or in use??

And you've executed
MsiExec.exe /uninstall {37477865-A3F1-4772-AD43-AAFC6BCFF99F} /passive
previously?

Bye,
Freudi

John

unread,
Sep 23, 2007, 11:44:01 PM9/23/07
to
yes i tried that but the 2nd step failed

Ottmar Freudenberger

unread,
Sep 24, 2007, 12:07:11 AM9/24/07
to
"John" <Jo...@discussions.microsoft.com> schrieb:

> "Ottmar Freudenberger" wrote:
>> "John" <Jo...@discussions.microsoft.com> schrieb:
>>
>> > i found the msxml4.dll in the system32 folder but it wont delete becasue of
>> > write protected locked or in use??
>>
>> And you've executed
>> MsiExec.exe /uninstall {37477865-A3F1-4772-AD43-AAFC6BCFF99F} /passive
>> previously?
>
> yes i tried that but the 2nd step failed

And the /uninstall has been successful? Looking at the phenomen I doubt that.
Copy&Paste the command line above and execute it (again) under "Run" in the
Start menu. You may wish to stop *all* programs running in the background
before doing so.

Bye,
Freudi

tlpiggott

unread,
Oct 3, 2007, 8:22:00 AM10/3/07
to
I was having the same problem and did as you said in this post. IT WORKED!!!
Thank you

nnil...@gmail.com

unread,
Oct 10, 2007, 2:06:55 PM10/10/07
to

I am having the same issue with my system.

I have ran the auto installer no less than 40 times today and it
continues to try to install the update over and over again....I am
getting sick of the little yellow shield popping up in my bar 30
seconds after I install.

I have tried restarting my machine and that doesn't work either.

I did, however, find a work around to at least get the shield from
popping up all the time...select custom from the menu, uncheck the
update, when the window tries to close it will ask you if you want to
stop asking for that particular item to be installed....check the box.

It still doesn't fix the install issue but it will let you get rid of
the annoyance until Microsoft gets off their butts and fixes it.

AJ


TaurArian [MS-MVP]

unread,
Oct 10, 2007, 5:52:53 PM10/10/07
to

<nnil...@gmail.com> wrote in message
news:1192039615.8...@19g2000hsx.googlegroups.com...

Of course you did read the known issues regarding this update !
http://support.microsoft.com/kb/936181

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

Wayne Stamey

unread,
Oct 17, 2007, 12:23:00 AM10/17/07
to
John's solution works just fine. Simply deleting the program from control
panels install/ uninstall programs and then installing the download stopped
the craziness of seeing this stupid file to update. I do not believe this
file was tested enough before being sent out. Whether this update shows back
up in a week or two...well we'll just have to wait and see.

Thank you John...

dianast...@gmail.com

unread,
Nov 5, 2007, 9:44:58 PM11/5/07
to

I am having the same issue. its quite annoying,.

i tried attaching my log file but it exceeds the max characters...
is there anything i should be looking for?

Virginia

unread,
Dec 31, 2007, 10:19:02 AM12/31/07
to
Thanks to all that helped me. John I contacted Microsoft on this issure and
he had me to download the Mcirosoft Windows Installer Cleanup utility. I
then had to find the MSXML software in the programs menu. He gave a very
detailed and easy explanation and worked like a charm for me. 12/30/07

PA Bear

unread,
Dec 31, 2007, 11:48:34 AM12/31/07
to
Care to share the explanation/instructions with us?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

R@discussions.microsoft.com Elaine R

unread,
Jun 30, 2008, 11:05:00 PM6/30/08
to

"Wayne Stamey" wrote:

Thanks John. I too was having this program installing a gazillion times and
didn't know what to do. I simply removed it and re-installed it and so far
so good. Many many thanks. This was driving me crazy!

Cindy

unread,
Jul 7, 2008, 3:23:01 PM7/7/08
to

cindy

unread,
Jul 7, 2008, 3:27:00 PM7/7/08
to
John my friend you are not the only one, doing the same with me, I went back
onto the Auto MS download site to look at download history to make sure it
has been installed and sure enough it has. But it has somehow crossed wires
with the Auto download program and still thinks it needs an update. I have
wrote MS Tech suport, should get a reply within 24 will let you all know
whats said.

MowGreen [MVP]

unread,
Jul 7, 2008, 4:06:11 PM7/7/08
to
Is KB936181 listed in Add/Remove Programs in the Control Panel as MSXML
4.0 SP2 (KB936181) ?
If yes, then Remove it, restart the system, then download it from here
and *save* it:
http://www.microsoft.com/downloads/details.aspx?FamilyID=021e12f5-cb46-43df-a2b8-185639ba2807&DisplayLang=en

When the download completes, close the browser and any other open programs.
Now run msxml4-KB936181-enu.exe and then restart the system.
Did that get it installed ?
If not, see this: http://support.microsoft.com/kb/941729

The repeated offer to reinstall KB936181 is *usually* caused by printer
software holding the file in use thus preventing it from being
updated/replaced [ *especially* HP software !]

MowGreen [MVP 2003-2008]


===============
*-343-* FDNY
Never Forgotten
===============

sekky

unread,
Aug 7, 2008, 3:53:00 AM8/7/08
to
Hi guys, any response from MS?
This problem bothers me much

TaurArian

unread,
Aug 7, 2008, 4:23:50 AM8/7/08
to
Ages ago, where have you been ?


Security Update for Microsoft XML Core Services 4.0 Service Pack 2

(KB936181) may repeatedly appear in the update list on Microsoft
Update or on Windows Update:
http://support.microsoft.com/kb/941729

Have you checked the Known Issues -
http://support.microsoft.com/kb/936181

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"sekky" <se...@discussions.microsoft.com> wrote in message
news:B0492A8E-1160-4EC4...@microsoft.com...

nogard0

unread,
Jun 30, 2009, 9:53:39 PM6/30/09
to

i tried solution but i got the infamous access denied upon trying to
delete msmxml4.dll in the system32 folder using explorer or cmd.


--
nogard0
------------------------------------------------------------------------
nogard0's Profile: http://forums.techarena.in/members/110324.htm
View this thread: http://forums.techarena.in/windows-update/816894.htm

http://forums.techarena.in

Harry Johnston [MVP]

unread,
Jul 10, 2009, 9:31:12 PM7/10/09
to
nogard0 wrote:

> i tried solution but i got the infamous access denied upon trying to
> delete msmxml4.dll in the system32 folder using explorer or cmd.

Try renaming it instead. If that doesn't work either, try doing it while booted
to Safe Mode.

Harry.

ghdass

unread,
Jul 17, 2009, 4:29:01 AM7/17/09
to

Trust the following will help you to solve the XML update error

_How_to_remove_XML_core_security_update_Error_in_Windows_XP_

Files required under A below can be downloaded from the URL�s given
below:-

Download file msicuu2.exe from:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

Download file msxml.msi from:
http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7d249561629c/msxml.msi

Download file msxml4-KB936181-enu.exe from:
http://download.microsoft.com/download/9/4/2/9422e6b6-08ee-49cb-9f05-6c6ee755389e/msxml4-KB936181-enu.exe

A. Files required:

1. msicuu2.exe - Windows Installer CleanUp utility.
2. msxml.msi - MSXML 4.0 Service Pack 2
3. msxml4-KB936181-enu.exe - MSXML 4.0 SP2 Update (KB936181)


B. Procedure for Removal of Update Error:-

1. msicuu2.exe installation and removal of MSXML software.
� Install the tool msicuu2.exe on the Computer.
� Click Start -> (All) Programs -> Windows Installer Clean Up.
� See if you can find MSXML software. If so, remove them.
� Restart the Computer.

2. Running msxml.msi and reinstalling MSXML 4.0 Serive Pack 2.
� Double Click on this file and install MSXML 4.0 Service Pack 2.


3. Running msxml4-KB936181-enu.exe and installing Security Update for
MSXML 4.0 SP2.
� Double Click on this file and install the Security Update for MSXML
4.0 SP2.

C. Reboot the system and install updates.


--
ghdass
------------------------------------------------------------------------
ghdass's Profile: http://forums.techarena.in/members/115568.htm

PA Bear [MS MVP]

unread,
Jul 17, 2009, 12:24:22 PM7/17/09
to
OT: Setting up Outlook Express to access Microsoft newsgroups
http://www.michaelstevenstech.com/outlookexpressnewreader.htm

Setting up Windows Mail (Vista) to access Microsoft newsgroups
http://www.winhelponline.com/blog/microsoft-newsgroup-setup-instructions-for-windows-mail/


ghdass wrote:
> Trust the following will help you to solve the XML update error
>
> _How_to_remove_XML_core_security_update_Error_in_Windows_XP_
>

> Files required under A below can be downloaded from the URL�s given


> below:-
>
> Download file msicuu2.exe from:
> http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
>
> Download file msxml.msi from:
> http://download.microsoft.com/download/9/6/5/9657c01e-107f-409c-baac-7d249561629c/msxml.msi
>
> Download file msxml4-KB936181-enu.exe from:
> http://download.microsoft.com/download/9/4/2/9422e6b6-08ee-49cb-9f05-6c6ee755389e/msxml4-KB936181-enu.exe
>
> A. Files required:
>
> 1. msicuu2.exe - Windows Installer CleanUp utility.
> 2. msxml.msi - MSXML 4.0 Service Pack 2
> 3. msxml4-KB936181-enu.exe - MSXML 4.0 SP2 Update (KB936181)
>
>
> B. Procedure for Removal of Update Error:-
>
> 1. msicuu2.exe installation and removal of MSXML software.

> � Install the tool msicuu2.exe on the Computer.
> � Click Start -> (All) Programs -> Windows Installer Clean Up.
> � See if you can find MSXML software. If so, remove them.
> � Restart the Computer.


>
> 2. Running msxml.msi and reinstalling MSXML 4.0 Serive Pack 2.

> � Double Click on this file and install MSXML 4.0 Service Pack 2.


>
>
> 3. Running msxml4-KB936181-enu.exe and installing Security Update for
> MSXML 4.0 SP2.

> � Double Click on this file and install the Security Update for MSXML

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