Windows Update failing with error code 0x800706B5
Trent
When trying to update via the update website, I get the following error:
"The website has encountered a problem and cannot display the page you are
trying to view."
The error code is 0x800706B5. The services Event log, BITS, Automatic
Updates are running. The windowsupdate.log file contains the following:
2010-03-23 10:52:37:000 836 600 Service WARNING: GetUserTokenFromSessionId
failed with error 800706b5 for session 0
2010-03-23 10:52:37:000 4504 212c Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0000) ===========
2010-03-23 10:52:37:000 4504 212c Misc = Process: C:\Program
Files\Internet Explorer\IEXPLORE.EXE
2010-03-23 10:52:37:000 4504 212c Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2010-03-23 10:52:37:000 4504 212c COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800706B5)
2010-03-23 10:52:37:000 4504 212c COMAPI WARNING: Unable to establish
connection to the service. (hr=800706B5)
2010-03-23 10:52:38:484 836 12a0 Service WARNING: GetUserTokenFromSessionId
failed with error 800706b5 for session 0
2010-03-23 10:52:38:484 4504 212c COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800706B5)
2010-03-23 10:52:38:484 4504 212c COMAPI WARNING: Unable to establish
connection to the service. (hr=800706B5)
2010-03-23 10:52:44:828 4504 212c Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0000) ===========
2010-03-23 10:52:44:828 4504 212c Misc = Process: C:\Program
Files\Internet Explorer\IEXPLORE.EXE
2010-03-23 10:52:44:828 4504 212c Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2010-03-23 10:52:44:828 4504 212c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2010-03-23 10:52:44:953 4504 212c Misc Microsoft signed: Yes
2010-03-23 10:52:45:796 4504 212c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2010-03-23 10:52:45:796 4504 212c Misc Microsoft signed: Yes
2010-03-23 10:52:45:828 4504 212c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2010-03-23 10:52:45:859 4504 212c Misc Microsoft signed: Yes
2010-03-23 10:52:46:015 4504 212c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2010-03-23 10:52:46:031 4504 212c Misc Microsoft signed: Yes
2010-03-23 10:52:46:671 4504 212c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2010-03-23 10:52:46:671 4504 212c Misc Microsoft signed: Yes
2010-03-23 10:52:46:703 4504 212c Setup *********** Setup: Checking whether
self-update is required ***********
2010-03-23 10:52:46:703 4504 212c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2010-03-23 10:52:46:765 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2010-03-23 10:52:46:765 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:46:796 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:46:843 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:46:906 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:46:921 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:46:984 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:47:000 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:47:140 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:47:171 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:47:171 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.4.7600.226, required version
= 7.4.7600.226
2010-03-23 10:52:47:218 4504 212c Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.4.7600.226, required
version = 7.4.7600.226
2010-03-23 10:52:47:218 4504 212c Setup * IsUpdateRequired = No
2010-03-23 10:52:53:015 4504 212c COMAPI -------------
2010-03-23 10:52:53:015 4504 212c COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2010-03-23 10:52:53:015 4504 212c COMAPI ---------
2010-03-23 10:52:53:203 836 12a0 Service WARNING: GetUserTokenFromSessionId
failed with error 800706b5 for session 0
2010-03-23 10:52:53:203 4504 212c COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800706B5)
2010-03-23 10:52:53:203 4504 212c COMAPI WARNING: Unable to establish
connection to the service. (hr=800706B5)
2010-03-23 10:52:53:203 4504 212c COMAPI - WARNING: Exit code = 0x800706B5
2010-03-23 10:52:53:203 4504 212c COMAPI ---------
2010-03-23 10:52:53:203 4504 212c COMAPI -- END -- COMAPI: Search
[ClientId = <NULL>]
2010-03-23 10:52:53:203 4504 212c COMAPI -------------
2010-03-23 10:52:53:203 4504 212c COMAPI FATAL: Unable to initiate
asynchronous search, hr=800706B5
Like I said, the services are running (I'm assuming that it's trying to
connect to BITS) and I've tried the following:
*reboot
*downloaded the latest WU version from here:
http://support.microsoft.com/kb/949104/ and did a force-install
*moving %systemroot%/SoftwareDistribution to
%systemroot%/SoftwareDistribution.old, reinstalling the ActiveX components
and then trying to use WU again
*Followed the instructions here: http://support.microsoft.com/kb/910338
While I am not using the administrator account (I don't have access to it),
my user is in the administrator group and has been able to do updates for a
long time now.
wupdmgr.exe version is 5.7.3790.3959
wuauclt.exe version is 7.4.7600.226
I'm not sure what else I can do to try fix this. Any suggestions?
Ǝиçεl
Unable to establish
connection to the service. (hr=800706B5)
2010-03-23 10:52:53:203 4504
KB 836941: You may encounter temporary connection-related errors when you
use Windows Update or Microsoft Update to install updates
You may notice that you exact error message is not listed in this Microsoft
KB article, that is ok, please take a look at and try the troubleshooting
options provided in the article.
-=-
Good luck
Ǝиçεl
©¿©¬
-=-
PS
If advise given from anyone, solves problem or not, or if solved from
another source, post back & let us know.
Then we all benefit.
Ǝиçεl
http://support.microsoft.com/default.aspx/kb/836941?p=1
-=-
Ǝиçεl
trying to view."
Well, if the problem is with the website, just wait a while and
try again. I have seen this error before, and it usually clears up in a few
hours.
Also, first clear up your Temp File/Cache, Restart the computer and try
again. Best and easier to use - CCleaner.
Reboot and Re-setting the Windows Update components with the Aggressive part
of the Fix
How do I reset Windows Update components?
<http://support.microsoft.com/kb/971058>
Reboot
Ǝиçεl
◕‿◕
-=-
"Trent" wrote:
> Hi,
>
> Thanks for the reply :) I went through the steps listed in that article and
> it didn't work. It looks like it's not an internet connection issue - I cant
> view my update history (those logs should be on the server) and when I go to
> System Properties -> Automatic Updates, everything is greyed out :(
>
> - Trent