Windows XP Home SP3 update failed

[Paul]

When I tried to update my Windows XP Home SP2 to SP3, it continued for over
one hour before coming to a screeching halt. I have pasted below the last
portions of the svcpack.log. Though the error prompt said that Windows may
not work properly, so far it seems to work two days after the failure. Any
help will be appreciated.

6190.341: Copied file: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fxsapi.dll
6209.970: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\dd9ab5193501484cf5e6884fa1d22f9e\
6260.773: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6260.773: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6265.539: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6265.539: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6272.329: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6274.723: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6280.341: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6287.351: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6288.302: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6290.085: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6290.776: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6296.544: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.156: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
6298.166: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
6298.166: Num Ticks for Copying files : 2384088
6323.693: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
6323.693: INF_REGISTRY Failed
6323.693: DoInstallation:DoRegistryUpdates failed
6416.617: Unregistration of sprecovr successful
6417.638: Access is denied.
6422.675: Message displayed to the user: Access is denied.
6422.675: User Input: OK
6423.026: Service Pack 3 installation did not complete.

Select 'OK' to undo the changes that have been made.
6439.349: Message displayed to the user: Service Pack 3 installation did not
complete.

Select 'OK' to undo the changes that have been made.
6439.349: User Input: OK
6439.419: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
10009.363: Software Update Rollback has completed with return code 0xbc2.
This rollback requires a reboot.
10009.513: Service Pack 3 installation did not complete.

Windows XP has been partially updated and may not work properly.
10018.496: Message displayed to the user: Service Pack 3 installation did
not complete.

Windows XP has been partially updated and may not work properly.
10018.496: User Input: OK
10018.496: Update.exe extended error code = 0x5

[PA Bear [MS MVP]]

Error message when you try to install WinXP SP3: "Access is denied" or
“Service Pack installation did not complete”
http://support.microsoft.com/kb/949377

=> Possible fixes include http://support.microsoft.com/kb/313222 &
http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Free unlimited installation and compatibility support for WinXP SP3 was
available from 14 April 2008 thru mid-May 2009. Such support will cost you
US$59 per incident now.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

Paul wrote:
> When I tried to update my Windows XP Home SP2 to SP3, it continued for
> over
> one hour before coming to a screeching halt. I have pasted below the last
> portions of the svcpack.log. Though the error prompt said that Windows may
> not work properly, so far it seems to work two days after the failure. Any
> help will be appreciated.

<snip>

[Shenan Stanley]

Paul wrote:
> When I tried to update my Windows XP Home SP2 to SP3, it continued
> for over one hour before coming to a screeching halt. I have pasted
> below the last portions of the svcpack.log. Though the error prompt
> said that Windows may not work properly, so far it seems to work
> two days after the failure. Any help will be appreciated.

<snip>

Let's walk you through the install of Service Pack 3 and take into account
the most common issues people come across (handle them before you
come across them.)

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you'll install SP3 shortly.)

Reboot and ...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

Now for SP3...

Suggestions:

1) Download the full SP3 installation file.

Windows XP Service Pack 3 Network Installation Package for
IT Professionals and Developers (works just as well for you.)
http://www.microsoft.com/downloads/details.aspx?familyid=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en

2) Ensure (as well as plausible) you have no spyware/malware by doing a full
scan with SuperAntiSpyware and MalwareBytes. If you are following
along, you have already done this!

3) CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time

4) Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)

6) Reboot right before you try to install SP3.

7) Disconnect from the internet before installing (physically disconnect -
pull the network cable or disable the router/modem.)

8) Disable your antivirus and antispyware applications when you are about to
install SP3. Usually right-click on the icon in the taskbar gives you
a choice to do so.

Install SP3 by running the downloaded executable. Reboot when requested to
do so. Logon and let the machine 'settle' for about 10 minutes. Reboot.
Give it 5 minutes after logon to 'settle' - reboot.

After that - there will be more updates.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Come back - let us know if that worked.
... Really - come back and let everyone know if that worked.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

[Paul]

This will be a marathon. I have been doing fine without the SP3 while getting
the other updates automatically for a long time. Will the other regular
updates fail because of the botched-up SP3 upgrade? If not, I may go for
living without SP3.

"Shenan Stanley" wrote:

> .... and save it to the root of your C:\ drive. After saving it to the root

> .... Really - come back and let everyone know if that worked.

[Unknown]

Start by doing a System Restore, use the last "Restore Point"
created before you attempted to install SP3.

Also if I where to install SP3 I would choose to download the
file and not use Automatic Updates. (See below)

*** Install SP3 in 'Clean Boot' mode: ***
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

*** Where to download the SP3 installation file: ***
(File is large but will only install components that your PC requires)
http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&DisplayLang=en

Windows XP Service Pack 3 Overview
http://www.microsoft.com/downloads/details.aspx?FamilyID=68c48dad-bc34-40be-8d85-6bb4f56f5110&displaylang=en
Be sure to download and read the file titled 'Overview of Windows XP Service
Pack 3'
Note: "You can run the SP3 update package on any edition of Windows XP SP1
or SP2."

The hard disk space requirements for Windows XP Service Pack 3
Discusses the hard disk space requirements for installing
Windows XP Service Pack 3 (SP3)
"For a PC on which Windows XP is already installed"
http://support.microsoft.com/kb/947311/en-us

Installing Windows XP Service Pack 3 (SP3)
http://technet.microsoft.com/en-us/windows/cc164204.aspx

Release notes for the Windows XP Service Pack 3
http://support.microsoft.com/kb/936929/en-us

Steps to take before you install Windows XP Service Pack 3
Recommends steps to take before you install Windows XP Service Pack 3.
Also includes troubleshooting information and error codes.
http://support.microsoft.com/kb/950717/en-us

XP SP3: Post Installation Cleanup:
http://www.aumha.net/viewtopic.php?f=62&t=33827

How to troubleshoot an unsuccessful installation of
Windows XP Service Pack 3:
http://support.microsoft.com/kb/950718/en-us

--
JS
http://www.pagestart.com

"Paul" <Pa...@discussions.microsoft.com> wrote in message
news:65F55794-0CDD-408F...@microsoft.com...

[PA Bear [MS MVP]]

<kibbitz>
NB: After 12 April 2010, your computer will NOT be offered ANY critical
security updates nor will Windows Update website be available until & unless
you get SP3 installed.
</kibbitz>

[Shenan Stanley]

Paul wrote:
> When I tried to update my Windows XP Home SP2 to SP3, it continued
> for over one hour before coming to a screeching halt. I have pasted
> below the last portions of the svcpack.log. Though the error prompt
> said that Windows may not work properly, so far it seems to work
> two days after the failure. Any help will be appreciated.
<snip>

Paul wrote:
> This will be a marathon. I have been doing fine without the SP3
> while getting the other updates automatically for a long time. Will
> the other regular updates fail because of the botched-up SP3
> upgrade? If not, I may go for living without SP3.

It doesn't take too much of your actual time and you end up with a
working/possibly cleaner system for it.

Could other things fail because of the "botched-up SP3 upgrade" - quite
possibly, but more to the point - the "botched-up SP3 upgrade" points to
something already being wrong with your system ;-)

[Paul]

Well, since you helpful folks poured in so much information and your time to
it, I feel like I'll let you all down if I don't put in my muscle into it.
So, I will do it. Thanks for the inputs.

[Paul]

SP3 installation failed again - the same way it did earlier. The same error
message - Access is denied. i spent 10 hours doing the steps you said. Right
in the first step during fixing the file/regisrty permissions, I spotted 2
failures among the several hundred modifications it did. I continued with the
other steps until the actual SP3 installation failed. I give up. At some
point, I will do a clean install of Windows XP directly from a Windows XP SP3
disk. Thanks for your help.

"Shenan Stanley" wrote:

> .... and save it to the root of your C:\ drive. After saving it to the root

> .... Really - come back and let everyone know if that worked.

[Shenan Stanley]

<snipped>

Paul wrote:
> SP3 installation failed again - the same way it did earlier. The
> same error message - Access is denied. i spent 10 hours doing the
> steps you said. Right in the first step during fixing the
> file/regisrty permissions, I spotted 2 failures among the several
> hundred modifications it did. I continued with the other steps
> until the actual SP3 installation failed. I give up. At some point,
> I will do a clean install of Windows XP directly from a Windows XP
> SP3 disk. Thanks for your help.

Sounds like corrupted files. Two things to try. Try one, test the install
of SP3 then, if that fails - resort to the other. Both are less traumatic
than a clean installation. ;-)

First - SFC /SCANNOW.

Have your Windows XP installation in the CD drive, then - logged in as an
administrator, open a command prompt (Start --> RUN --> CMD --> OK) and type
in:
sfc /scannow

and let it run... It will scan your files for problems and replace what is
needed. When done - reboot and try your SP3 installation again (you are
logged in as an administrator - right?)

Second - if the first does not work - a repair installation.

How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/kb/315341

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

Either of those should walk you through it - you'll still need your Windows
XP CD. Also - you should follow this right after:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Then install SP3 per the instructions given earlier.

Both of those methods are non-destructive - so your stuff should remain safe
(but backup once more before you try anything.)

[John]

PA Bear [MS MVP] wrote:
> Error message when you try to install WinXP SP3: "Access is denied" or

> �Service Pack installation did not complete�

> http://support.microsoft.com/kb/949377
>
> => Possible fixes include http://support.microsoft.com/kb/313222 &
> http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

I am running Windows XP Pro SP2, patched through August 2009, and I am
also unable to get SP3 to install, including an attempt in safe mode
using the SP3 CD. I'm getting these exact error messages, so I guess I'm
going to have to run subinacl. I really hate running a program which
does a major job on the registry because of the potential for disaster.
Is it possible to run this with a command option that will produce a log
file which shows which registry keys were altered? Other than doing a
full backup and shutting down as many programs as possible, are there
any other precautions I should take before running subinacl? Thanks!

John
--
Please reply in this newsgroup. I never post my true
email address to prevent spam. Thank you.

[PA Bear [MS MVP]]

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.

> any other precautions I should take before running subinacl? Thanks.

[John]

IE 7, Windows XP Pro SP2, patched through August 2009.

SP3 update fails to complete, including one attempt in safe mode using
an SP3 CD.

Error message when I try to install WinXP SP3: "Access is denied" and

"Service Pack installation did not complete"

I guess I'm

going to have to run subinacl. I really hate running a program which
does a major job on the registry because of the potential for disaster.
Is it possible to run this with a command option that will produce a log
file which shows which registry keys were altered? Other than doing a
full backup and shutting down as many programs as possible, are there
any other precautions I should take before running subinacl? Thanks.

PA Bear [MS MVP] wrote:

> To avoid confusion, please begin a new thread about your specific
> problems. State your IE version and full Windows version (e.g., WinXP
> SP3; Vista SP2) in your first post.
>
> John wrote:
>> PA Bear [MS MVP] wrote:
>>> Error message when you try to install WinXP SP3: "Access is denied" or
>>> �Service Pack installation did not complete�
>>> http://support.microsoft.com/kb/949377
>>>
>>> => Possible fixes include http://support.microsoft.com/kb/313222 &
>>> http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/
>>>
>>
>> I am running Windows XP Pro SP2, patched through August 2009, and I am
>> also unable to get SP3 to install, including an attempt in safe mode
>> using the SP3 CD. I'm getting these exact error messages, so I guess I'm
>> going to have to run subinacl. I really hate running a program which
>> does a major job on the registry because of the potential for disaster.
>> Is it possible to run this with a command option that will produce a log
>> file which shows which registry keys were altered? Other than doing a
>> full backup and shutting down as many programs as possible, are there
>> any other precautions I should take before running subinacl? Thanks.
>

[Shenan Stanley]

John wrote:
> IE 7, Windows XP Pro SP2, patched through August 2009.
>
> SP3 update fails to complete, including one attempt in safe mode
> using an SP3 CD.
>
> Error message when I try to install WinXP SP3: "Access is denied" and
> "Service Pack installation did not complete"
>
> I guess I'm
> going to have to run subinacl. I really hate running a program which
> does a major job on the registry because of the potential for
> disaster. Is it possible to run this with a command option that
> will produce a log file which shows which registry keys were
> altered? Other than doing a full backup and shutting down as many
> programs as possible, are there any other precautions I should take
> before running subinacl? Thanks.

System Restore.

Although all the steps you are speaking of does is reset the permissions in
your registry so that System and the local Adminstrators have the access
they *should* already have. Something else would have had to change them if
you do not have the proper permissions now.

[PA Bear [MS MVP]]

Free unlimited installation and compatibility support for WinXP SP3 was
available from 14 April 2008 thru mid-May 2009. Such support will cost you
US$59 per incident now.

Repost:

>>>> => Possible fixes include http://support.microsoft.com/kb/313222 &
>>>> http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/

Yes, you'll have to do one or both of the above. Doing so will NOT screw up
your computer: It's already screwed up.

NB: All this could be caused by a hijackware infection, too.

[John]

You say that I don't need to be concerned about subinacl causing any
problems. Should I interpret this to mean that there are no legitimate
situations which would result in the permissions of any registry keys
being altered from the default? Sorry if I'm asking too many questions,
but I'm trying to learn as well as fix.

FWIW, here is the end of my svcpack.log file showing where things went
bad during the attempt to install SP3:

1204.797: Copied file:
c:\windows\ServicePackFiles\ServicePackCache\i386\oobe.inf
1204.813: Copied file:
c:\windows\ServicePackFiles\ServicePackCache\i386\layout.inf
1204.922: Copied file:
c:\windows\ServicePackFiles\ServicePackCache\i386\nt5inf.cat
1205.078: Copied file:
C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unidrv.dll
1205.516: DoInstallation: Installing assemblies with source root path:
c:\81e8d593645e8b2e753f\i386\
1208.875: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1208.875: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.266: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.360: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.360: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.391: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.453: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.547: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.563: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.578: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.594: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
1209.703: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
1209.703: Num Ticks for Copying files : 560781
1210.469: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
1210.469: INF_REGISTRY Failed
1210.469: DoInstallation:DoRegistryUpdates failed
1216.875: Unregistration of sprecovr successful
1217.360: Access is denied.
1228.016: Message displayed to the user: Access is denied.
1228.016: User Input: OK
1228.016: Service Pack 3 installation did not complete.

Select 'OK' to undo the changes that have been made.

1231.047: Message displayed to the user: Service Pack 3 installation did
not complete.

Select 'OK' to undo the changes that have been made.
1231.047: User Input: OK
1231.047: Starting process:

C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z

1812.360: Software Update Rollback has completed with return code 0xbc2.

This rollback requires a reboot.

1812.360: Service Pack 3 installation did not complete.

Windows XP has been partially updated and may not work properly.

1827.157: Message displayed to the user: Service Pack 3 installation did
not complete.

Windows XP has been partially updated and may not work properly.
1827.157: User Input: OK
1827.157: Update.exe extended error code = 0x5
1827.157: Update.exe return code was masked to 0x643 for MSI custom
action compliance.
Shutdown Initiated in Self Extractor
***

Thank you for your help.

[PA Bear [MS MVP]]

Attempting to /correct/ the Access Denied problem won't harm your computer.

The fact that you've encountered the Access Denied problem could be of some
concern, yes, but let's not put the cart before the horse just yet, please.

Does either of the two (2) fixes I posted correct the problem and allow SP3
to install?

John wrote:
> You say that I don't need to be concerned about subinacl causing any
> problems. Should I interpret this to mean that there are no legitimate
> situations which would result in the permissions of any registry keys
> being altered from the default? Sorry if I'm asking too many questions,
> but I'm trying to learn as well as fix.
>
> FWIW, here is the end of my svcpack.log file showing where things went
> bad during the attempt to install SP3:

<snip>

> 1210.469: DoInstallation:DoRegistryUpdates failed
> 1216.875: Unregistration of sprecovr successful
> 1217.360: Access is denied.
> 1228.016: Message displayed to the user: Access is denied.
> 1228.016: User Input: OK
> 1228.016: Service Pack 3 installation did not complete.

<snip>

[John]

PA Bear [MS MVP] wrote:
> Attempting to /correct/ the Access Denied problem won't harm your computer.
>
> The fact that you've encountered the Access Denied problem could be of
> some concern, yes, but let's not put the cart before the horse just yet,
> please.
>
> Does either of the two (2) fixes I posted correct the problem and allow
> SP3 to install?
>

Yes! I ran SubInACL and then installed SP3 from a CD. The installation
completed without problems.

I was a bit surprised that in the add/remove programs window, when I
look at what's installed it lists every individual update instead of the
entire service pack as one entry. Also, it created a restore point for
each update, so I ended up with about 35 restore points today just from
the installation of SP3.

John

[Shenan Stanley]

<snipped>

John wrote:
> Yes! I ran SubInACL and then installed SP3 from a CD. The
> installation completed without problems.
>
> I was a bit surprised that in the add/remove programs window, when I
> look at what's installed it lists every individual update instead
> of the entire service pack as one entry. Also, it created a restore
> point for each update, so I ended up with about 35 restore points
> today just from the installation of SP3.

Windows XP SP3 is listed in the Add or Remove Programs control panel as a
single entry. ;-)
It may have removed/replaced many of your older patches.

I verified it myself on several machines that has SP3 installed upon them
and...

How to remove Windows XP Service Pack 3 from your computer
http://support.microsoft.com/kb/950249

1.. Click Start, and then click Run.
2.. Copy and then paste the following command in the Open box, and then
press ENTER:
appwiz.cpl
3.. Click to select the Show Updates check box.
4.. Click Windows XP Service Pack 3

Do you see it there?

[PA Bear [MS MVP]]

John wrote:
> PA Bear [MS MVP] wrote:
>> Attempting to /correct/ the Access Denied problem won't harm your
>> computer.
>>
>> The fact that you've encountered the Access Denied problem could be of
>> some concern, yes, but let's not put the cart before the horse just yet,
>> please.
>>
>> Does either of the two (2) fixes I posted correct the problem and allow
>> SP3 to install?
>>
> Yes! I ran SubInACL and then installed SP3 from a CD. The installation
> completed without problems.

Congratulations. Thanks for your feedback.

> I was a bit surprised that in the add/remove programs window, when I
> look at what's installed it lists every individual update instead of the
> entire service pack as one entry. Also, it created a restore point for
> each update, so I ended up with about 35 restore points today just from
> the installation of SP3.

If you (1) installed SP3 and then installed (2) all post-SP3 updates, yes,
that's expected/normal behavior.

Now make certain that Automatic Updates is enabled.

[John]

Shenan Stanley wrote:
> <snipped>
>
> John wrote:
>> Yes! I ran SubInACL and then installed SP3 from a CD. The
>> installation completed without problems.
>>
>> I was a bit surprised that in the add/remove programs window, when I
>> look at what's installed it lists every individual update instead
>> of the entire service pack as one entry. Also, it created a restore
>> point for each update, so I ended up with about 35 restore points
>> today just from the installation of SP3.
>
> Windows XP SP3 is listed in the Add or Remove Programs control panel as a
> single entry. ;-)
> It may have removed/replaced many of your older patches.
>
> I verified it myself on several machines that has SP3 installed upon them
> and...
>
> How to remove Windows XP Service Pack 3 from your computer
> http://support.microsoft.com/kb/950249
>
> 1.. Click Start, and then click Run.
> 2.. Copy and then paste the following command in the Open box, and then
> press ENTER:
> appwiz.cpl
> 3.. Click to select the Show Updates check box.
> 4.. Click Windows XP Service Pack 3
>
> Do you see it there?
>

Yes! But there are also 40 Windows XP updates listed with an
installation date of 8/20/2009. Before installing SP3 today, I had
installed all available patches, the most recent having been installed
on 8/16/2009. After installing SP3, 3 additional patches were available,
and I also installed them today. Apparently 37 of the patches shown with
the 8/20/2009 installation date were reinstalled during the SP3 update.
Looking at my Update History in Windows update, I see these patches
still listed but with the dates I originally installed them. Strange!

[PA Bear [MS MVP]]

John wrote:
> Yes! But there are also 40 Windows XP updates listed with an
> installation date of 8/20/2009. Before installing SP3 today, I had
> installed all available patches, the most recent having been installed
> on 8/16/2009. After installing SP3, 3 additional patches were available,
> and I also installed them today. Apparently 37 of the patches shown with
> the 8/20/2009 installation date were reinstalled during the SP3 update.
> Looking at my Update History in Windows update, I see these patches
> still listed but with the dates I originally installed them. Strange!

Different file versions are installed depending on whether SP2 or SP3 is
installed. Had you installed SP3 a year ago, you could have avoided all
this.

[Harry Johnston [MVP]]

John wrote:

> Yes! But there are also 40 Windows XP updates listed with an
> installation date of 8/20/2009. Before installing SP3 today, I had
> installed all available patches, the most recent having been installed
> on 8/16/2009. After installing SP3, 3 additional patches were available,
> and I also installed them today. Apparently 37 of the patches shown with
> the 8/20/2009 installation date were reinstalled during the SP3 update.

Yes, that sounds like the right behaviour. For Windows XP and earlier, updates
usually need to be reapplied after a service pack, except for those that the
service pack included. If I remember correctly, previous service packs required
you to do this as a separate step, but SP3 does it automatically using the copy
of the update that was saved when it was originally replied.

Harry.