Failed Updates - Error Message - 800736B2

[Bill]

I have Vista Home Premium with SP1. I use Norton Antivirus but my firewall
is only Windows. I have been unable to install the following updates for
Windows Vista, KB968389, KB975467, KB975517 and the Security Update for
Windows Vista KB967723. The error message I receive when the installation
fails for each is 800736B2. Any assistance or guidance would be appreciated.

[PA Bear [MS MVP]]

800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
The application binding data format is invalid.

Is your NAV subscription current?

Has another)Norton or a McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

You might give the following a whirl:

Description of the System Update Readiness Tool for Windows Vista...
http://support.microsoft.com/kb/947821
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[Bill]

Thank you PA Bear for your advice. My NAV subscription is current. No other
version of Norton or McAfee has been installed on my computer. I installed
the System Update Readiness Tool (KB947821) -- but no joy. I tried to
install the Failed Updates again -- but they still fail.

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:O3NaVtr...@TK2MSFTNGP06.phx.gbl...

[PA Bear [MS MVP]]

Was NAV preinstalled on your computer when you bought it? If so, was it a
three-month trial subscription or a one-year subscription?

The above notwithstanding, you're going to need the assistance of MS Support
on this one, I'm afraid, but please keep us posted on any progress you make.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Bill wrote:
> Thank you PA Bear for your advice. My NAV subscription is current. No
> other
> version of Norton or McAfee has been installed on my computer. I installed
> the System Update Readiness Tool (KB947821) -- but no joy. I tried to
> install the Failed Updates again -- but they still fail.
>

[Bill]

Thanks again PA Bear for your help. NAV was installed on my computer when I
bought it and it came with a 15 month subscription. Since the standard
subscription is for 12 months, I assume it came with a 15 month subscription
to take advantage of the free 90-day trial period that was available at that
time.

If you have any additional thoughts I would be grateful. In the interim, I
shall take your advice and seek assistance from MS Support.

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

news:eUBnC$7TKHA...@TK2MSFTNGP02.phx.gbl...

[PA Bear [MS MVP]]

You might try the following, Bill:

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

2. Close any open applications (i.e., anything with an icon on the taskbar).

3. After making certain you have a copy of your Product Key (Norton licence)
handy, uninstall all Norton software (including LiveUpdate and any Norton
Add-ons) via Control Panel | Programs | Uninstall a program (or Control
Panel | Programs and Features, if using Classic view).

4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.

5. Right-click on the file you saved in Step #1 above and select Run as
Administrator. Don't TOUCH your keyboard until the run completes, then
reboot.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've completed Steps #6 and #7
below!

6. Reinstall NAV & reboot.

7. Run LiveUpdate manually & repeatedly until you get a "no more updates"
prompt.

Bill wrote:
> Thanks again PA Bear for your help. NAV was installed on my computer when
> I
> bought it and it came with a 15 month subscription. Since the standard
> subscription is for 12 months, I assume it came with a 15 month
> subscription
> to take advantage of the free 90-day trial period that was available at
> that
> time.
>
> If you have any additional thoughts I would be grateful. In the interim, I
> shall take your advice and seek assistance from MS Support.
>

[Bill]

I uninstalled and reinstalled NAV in accordance with your very useful
guidance -- but still no joy. I will seek assistance from MS Support. Thank
you again for your help.

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

news:%23sdwFEB...@TK2MSFTNGP04.phx.gbl...

[PA Bear [MS MVP]]

[QED: Would the updates still have failed after you'd uninstall NAV and ran
the removal tool but before you reinstalled NAV?]

[Bill]

For PA Bear --

You asked me to keep you informed of my progress. I have had three sessions
with technicians from Microsoft Windows Technical Support -- for a total of
three hours Still no joy.
They have come to the conclusion that some of my core Operating system files
have been corrupted. They have asked me to get a new Operating system disk
integrated with SP1. I have talked to Dell -- and they will send me one
within the next two days. When I get it, I plan to go back to Microsoft
Support for additional help -- and I assume they will help me reinstall. If
you are still interested, I will keep you informed. Otherwise, thanks again
for your attempts to help.

"Bill" <william...@satx.rr.com> wrote in message
news:B7301DB9-4529-434C...@microsoft.com...

[PA Bear [MS MVP]]

Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/18f2f540f79e01e3

Thanks for your follow-up post. It's certainly not an unknown error/problem
but I've ever seen a resolution other than a Repair Install or clean
install. cf.
http://groups.google.com/groups/search?hl=en&ie=UTF-8&oe=utf8&q=800736B2%2Berror%2Bvista&sitesearch=groups.google.com&scoring=d

When (approx. date) did you purchase the computer? Is it still under
Warranty or Service Contract?

Did you try a Repair Install (AKA In-place Upgrade), uninstall NAV & run the
removal tool, and then install a new AV app?

Did you try a format & clean install, uninstall NAV & run the removal tool,
and then install a new AV app?

Did you try updating after uninstalling NAV & running the removal tool &
enabling the Windows Firewall (but not reinstalling NAV)?

> ...They have asked me to get a new Operating system disk
> integrated with SP1.

See if you can get one integrated with SP2.

Bill wrote:
> For PA Bear --
>
> You asked me to keep you informed of my progress. I have had three
> sessions
> with technicians from Microsoft Windows Technical Support -- for a total
> of
> three hours Still no joy.
> They have come to the conclusion that some of my core Operating system
> files
> have been corrupted. They have asked me to get a new Operating system disk
> integrated with SP1. I have talked to Dell -- and they will send me one
> within the next two days. When I get it, I plan to go back to Microsoft
> Support for additional help -- and I assume they will help me reinstall.
> If
> you are still interested, I will keep you informed. Otherwise, thanks
> again
> for your attempts to help.
>

[Bill]

For PA Bear -- Yesterday I did a Repair Install (three hours of waiting
during the slow process which requires great patience) and I want you to
know all of the troublesome updates have now been installed. The process
caused two other problems that I am trying to solve now. If I need advice, I
will start a new thread. Again thank you for your help, courtesy and
patience.

"Bill" <william...@satx.rr.com> wrote in message
news:B7301DB9-4529-434C...@microsoft.com...

[PA Bear [MS MVP]]

Please stop replying to your first post. I have no idea WTF you're talking
about if you don't (1) reply to my post and (2) quote my entire post.

God help you if the Repair Install reinstalled the NAV free-trial again
(which would NOT be valid)!! <eg>