Updates failing - MSI issues?
petedavo
grown to 12 updates so far.
The first error code when looked up gave a lot of info about MSI not
working. None of the dozen odd fixes did anything. Error codes keep changing.
Tonight the error code changed to "Updates not required"
affected updates are:
MS Works 8 KB967043
Update for Microsoft Search Enhancement Pack
Office 2007:
KB969682
KB969604
KB957789
KB969559
KB969613
KB969679
The 2007 Microsoft Office Service Pack 2 (SP2)
KB969907
KB970012
KB963677
petedavo
memory, not MSI. sorry for the bad memory.
petedavo
http://support.microsoft.com/kb/555175
I also turned off antivirus etc etc, and even downloaded the Office SP2
seperately to install. All the same result. No Windows Installer. Even gets
the same message trying to install Silverlight.
jeandi
Shenan Stanley
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
and..
*Assuming Windows XP*
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
and...
*Assuming Windows XP*
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
*Assuming Windows XP*
Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones for
now. I would completely avoid the Optional Hardware updates. Also - I do
not see any urgent need to install Internet Explorer 8 at this time.
Come back - let us know if that worked.
... Really - come back and let everyone know if that worked.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
petedavo
Presario SR5240AN on Vista Home Premium (32 bit) SP3 Office Enterprise 2007
Home use program.
Asus laptop on Business Edition Vista (32 bit) SP3 no office, but with Same
error message for some updates.
I do not have this problem on my old NEC Laptop running XP
Done scans with Spybot, Glary, Advanced System Care. I have comodo internet
security, and tried disabling that too.
"Shenan Stanley" wrote:
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> *Assuming Windows XP*
>
> Log on as an user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones for
> now. I would completely avoid the Optional Hardware updates. Also - I do
> not see any urgent need to install Internet Explorer 8 at this time.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
petedavo
Done this. Got the Vista 32 bit windows installer 4.5 download, but it will
not install.
Gave me an error message saying it wasn't required or something.
Tried installing office2007sp2-kb953195-fullfile-en-us.exe direct but gave
me the error message saying Windows Installer could not be accessed
"Shenan Stanley" wrote:
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> *Assuming Windows XP*
>
> Log on as an user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones for
> now. I would completely avoid the Optional Hardware updates. Also - I do
> not see any urgent need to install Internet Explorer 8 at this time.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
IE version (e.g., IE7) when posting to this newsgroup.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB969682).
Please note that some, but not all, of the updates you list are Security
Updates. However, if you can get, e.g., KB969682 installed with MS's help,
you should be able to get the rest of them installed.
Tip: Get Office 2007 SP2 installed by itself first, if you can.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
petedavo
accessed.
"Shenan Stanley" wrote:
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> *Assuming Windows XP*
>
> Log on as an user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one and any of the "Office Live" ones for
> now. I would completely avoid the Optional Hardware updates. Also - I do
> not see any urgent need to install Internet Explorer 8 at this time.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
petedavo
Vista SP3 HP, IE8, Office 2007 Enterprise HUP.
petedavo
Windows update first came unstuck with the windows installer back in 15 May
2009.
At first I thought it was Comodo Internet Security (Firewall and Antivirus),
but I'm not sure anymore. Tried all the Windows Installer tricks but no luck
as yet.
PA Bear [MS-MVP]
Error message when you use the Windows Update Web site or Microsoft
Update Web site to install updates: "0x80070002":
http://support.microsoft.com/kb/956698
However, there is a very good chance that you are seeing the effects
of a hijackware infection!
NB: If you had no anti-virus application installed or the subscription
had expired *when the machine first got infected* and/or your
subscription has since expired and/or the machine's not been kept
fully-patched at Windows Update, don't waste your time with any of the
below: Format & reinstall Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download
the MSRT on a non-infected machine, then transfer MRT.EXE to the
infected machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan (only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the
requested logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30
or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a local,
reputable and independent (i.e., not BigBoxStoreUSA) computer repair
shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
On Jun 20, 11:11 am, petedavo <peted...@discussions.microsoft.com>
wrote:
petedavo
This is the first response. and the 'fix' didn't work in my instance. It
might work for someone else searching a similar problem.
APAC Global Consumer Support
[WINDO.0000.AU.00.EN.DC...@css.one.microsoft.com]
SRX1105075700ID - KB969682 failing to install
Dear Peter,
Thank you for contacting Microsoft Online Assisted Support. My name is Jabez
and I will be assisting you with your case involving Windows Update.
As I understand it, Office 2007 updates fails to install from Windows Update
site. If there has been any misunderstanding, please let me know.
I understand the inconvenience you have experienced. Please be assured that
I will do my best to help you.
Kindly follow the steps below.
Step 1: Disable/Remove third party security software
=================================
Firewall, Antivirus, download accelerator software (If you have a
installation disk for antivirus program, please uninstall it and try perform
Windows Update again)
Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs, and
although they are mostly effective in protecting your computer from Viruses
and Computer hackers, they do fail to take into consideration program
installations. The nature of these programs is that they scan everything on
the computer, making sure to try and stop any virus-like activity.
When you visit Windows Update and download, and most importantly install any
of the updates, the update installation is always battled by the Antivirus
and Firewall until the Antivirus clears the program of being a virus. In most
cases, this is harmless and the Update installation goes through
successfully. Occasionally, the Installation gets corrupted, and a process
during the install is stopped, or interfered with by the Antivirus product.
For this reason, we suggest that you disable any Antivirus or Firewall
software while trying to install updates from Windows Update.
If the issue still persists, please proceed to step 2.
Step 2: Resetting Windows Update components
=================================
RESETTING WINDOWS UPDATE COMPONENTS
1. Please copy the items below in blue and paste in Notepad
net stop cryptsvc
net stop wuauserv
net stop bits
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution SoftwareDistribution.old
regsvr32 comcat.dll /s
Regsvr32 Msxml.dll /s
Regsvr32 Msxml2.dll /s
proxycfg -u
Regsvr32 Msxml3.dll /s
regsvr32 shdoc401.dll /s
regsvr32 cdm.dll /s
regsvr32 softpub.dll /s
regsvr32 wintrust.dll /s
regsvr32 initpki.dll /s
regsvr32 dssenh.dll /s
regsvr32 rsaenh.dll /s
regsvr32 gpkcsp.dll /s
regsvr32 sccbase.dll /s
regsvr32 slbcsp.dll /s
regsvr32 mssip32.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 wucltui.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 dssenh.dll /s
regsvr32 rsaenh.dll /s
regsvr32 gpkcsp.dll /s
regsvr32 sccbase.dll /s
regsvr32 slbcsp.dll /s
regsvr32 asctrls.ocx /s
regsvr32 wintrust.dll /s
regsvr32 initpki.dll /s
regsvr32 softpub.dll /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
regsvr32 inetcomm.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
regsvr32 WUAPI.DLL /s
regsvr32 wups2.dll /S
regsvr32 WUAUENG.DLL /s
regsvr32 ATL.DLL /s
regsvr32 WUCLTUI.DLL /s
regsvr32 WUPS.DLL /s
regsvr32 WUWEB.DLL /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
proxycfg –d
sc sdset wuauserv
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;
;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
regsvr32 mshtml.dll /s
net start bits
net start cryptsvc
net start wuauserv
2. Save the file as Winupsecure.bat on the desktop - ensuring you select
save as type “All Files (*.*)”
3. Double click on the file to execute and let the file run.
4. Once the file completes running, restart your computer and retry Windows
Update.
Please try the steps above and let me know the results.
If our issue still persists, I would need to gather some information
regarding your PC to have a better understanding of the system and issue at
hand.
- Version of Windows Vista?
- Do you have any Antivirus or Firewall installed? (Brand and version?)
- Internet connection type? (Broadband or dialup or on a network?)
- Is the computer connected to a network or domain?
- Are there any error messages or numbers?
If you encounter any error message with the steps presented above, please
capture screenshot of it. Here’s how to capture screenshot:
1. Once the error message appears, press "Ctrl" + "Print Scrn" on the
keyboard.
2. Open Microsoft Word or Paint (Start->Programs->Accessories).
3. Click on Edit and click on Paste (once you paste, you will see the screen
capture here).
4. Now save this file and send it to me.
Your feedback is very important to us. I would appreciate your confirmation
or a reply on the results for the suggestions above. If anything is unclear,
or if there are any questions about the steps, please do not hesitate to let
me know. I will be glad to help.
Kind regards,
Jabez Jeyaraj
v-26...@mssupport.microsoft.com
Microsoft Australia & New Zealand Online Technical Support
http://support.microsoft.com
This is the latest reaponse I received. I'll let you know if it works.
APAC Global Consumer Support
[WINDO.0000.AU.00.EN.DC...@css.one.microsoft.com]
SRX1105075700ID - WEB\ANZ\WU\WVB\Office 2007 updates fails to install
Hi Peter,
Thank you for your response.
I apologize for any delay in our response to your issue. Due to an increase
in requests, our response time may be longer than usual. We truly appreciate
your patience.
Based on the current information, please attempt the following steps.
Step 1: Clean Boot
---------------------------
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
2. If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue.
3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the Load Startup Items check box.
5. Click the Services tab, click to select the Hide All Microsoft Services
check box, and then click Disable All.
6. Click OK.
7. When you are prompted, click Restart.
8. If you receive a dialog box upon start up, please select Don't show this
message and click OK.
Step 2: Download and Install KB947821 Manually
------------------------------------------------------------------------
1. Please visit below link and download the correct standalone installer for
KB947821. To find the bit version of Windows, please visit
http://support.microsoft.com/kb/827218/
System Update Readiness Tool for Windows Vista (KB947821)
2. Save the file to your desktop.
3. Right click to select Run as administrator/double click on the standalone
installer to execute the installation.
4. Restart the computer upon completion.
Step 3: Reset the permission
----------------------------
1. Click Start, on Start Search, type "cmd" (without quotes).
2. Right click on the cmd.exe file, choose “Run as an administrator”.
3. Type in “secedit /configure /cfg %windir%\inf\defltbase.inf /db
defltbase.sdb /verbose” (without the quote) and press enter.
Note: The command is complicated, therefore I suggest you copy and paste the
above command. Please select the whole command. Right click it and select
Copy. Right click on the space of the command prompt window and select Paste.
The command will be paste into the command prompt window. Then press Enter.
4. After running the command, you will receive a "Task is completed"
message, and a warning appears during this operation. You can safely ignore
this message.
5. After performing Step 3, let’s run Windows Update to install the update
again.
If the issue still persists, please try Step 4.
Step 4: Use the System File Checker (SFC) (Please get me a screen shot of
the report and send it to me in your next reply)
-----------------------------------------
1. Click Start, type "cmd" (without the quote) in the Start Search bar,
right-click cmd.exe and click run as administrator.
2. Input the following commands and press Enter after each line.
sfc /scannow
Note: There is a SPACE between "SFC" and "/Scannow". This command will take
several minutes to complete. Please insert the Windows Vista installation DVD
if you are prompted to do so.
3. Restart the computer upon completion.
Here’s how to capture screenshot:
1. Once the error message appears, press "Ctrl" + "Print Scrn" on the
keyboard.
2. Open Microsoft Word or Paint (Start->Programs->Accessories).
3. Click on Edit and click on Paste (once you paste, you will see the screen
capture here).
4. Now save this file and send it to me.
If the issue is still not resolved, please attempt Step 5.
Step 5: Delete Pending.XML
--------------------------
1. Click Start , type "%windir%\winsxs" (without marks) in the Start Search
box.
2. Press ENTER.
3. Locate all and right-click the pending.xml file.
4. Click to select Properties.
5. Click the Security tab, and then click Edit.
6. Click Users, and then click to select Allow Full control.
7. Click OK two times.
8. Right click the Pending.xml file and select Open with Notepad.
9. Remove all the content in the Notepad file, click File and select Save.
9. After that, please try to perform update again.
If the issue is resolved, please return your computer to normal startup.
Step 6: Normal Startup
---------------------
1. Click Start, in the Start Search box.
2. Type msconfig, and then press ENTER.
3. If you are prompted for an administrator password or for a confirmation,
type the password, or click Continue.
4. Click the General tab.
5. Click Normal Startup - load all device drivers and services, and then
click OK.
6. When you are prompted, click Restart to restart the computer.
Should you have any further concerns, please feel free to let me know. It is
always my pleasure to be of assistance. I look forward to your reply.
Kind regards,
Jabez Jeyaraj
Microsoft Australia & New Zealand Online Technical Support
http://support.microsoft.com
Robert Aldwinckle
"petedavo" <pete...@discussions.microsoft.com> wrote in message news:E38FCDC4-49C8-44DB...@microsoft.com...
> This is the first response. and the 'fix' didn't work in my instance. It
> might work for someone else searching a similar problem.
>
> APAC Global Consumer Support
...
> Step 2: Resetting Windows Update components
> =================================
>
> RESETTING WINDOWS UPDATE COMPONENTS
>
> 1. Please copy the items below in blue and paste in Notepad
Yikes. Are they still touting that script?
None of the errors I told them about years ago have been fixed
and nothing in it has been updated to reflect the changes in IE
since then.
For the re-registering you would be better off trying
MVP Kai Sch�tzl's IE-ReReg cmd file... It at least is more current,
makes better use of the /i switch and doesn't have any of those
perpetuated "typos"
http://iefaq.info/index.php?action=artikel&cat=24&id=31&artlang=en
Good luck
Robert Aldwinckle
---
PA Bear [MS MVP]
[Why does the tech not mention enabling the Windows Firewall after disabling
any third-party firewall? Seems kinda careless, if not outright
irresponsible, to me.]
petedavo
The second fix seems to have worked after Step 3 on my wifes Notebook.
I had already given up by the reply and had upgraged to Windows 7 RC on my
my desktop, which did get Windows update working but I couldn't get updates
for other products to work. So I spent the day backing up and reinstalling
Vista back to factory image on the Desktop.
I still don't know what caused the problem. Both computers started with the
Windows Installer problem about the same time back in late May 2009.
It could be Comodo or a particular update. I won't reinstall Comodo.
I'll see if it recurs on the desktop after I reinstall Office 2007 and do
all the updates.