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Re: XML security update failed to install on windows XP sp2 Home

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MowGreen [MVP]

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Aug 19, 2007, 4:03:25 PM8/19/07
to
Two installation log files for both updates were created in the WINDOWS
directory [folder]
For KB936181, the log is named
msxml4-KB936181-enu.LOG
For KB933579, the log is named
msxml-KB933579-enu-x86.log

[NOTE: enu is for English. If your version of XP is a different
language, that will be the only thing different.
Same for x86 shown for KB933579. It will show as x64 for 64 bit versions
of XP]

Please post both logs, Jeremy. Perhaps we can figure out why the updates
failed to install.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Jeremy Ong CM wrote:

> Hi.
> Was installing windows updates on 18 aug 2007.
> OS is Windows XP SP2 Home.
> List of three items to be updated.
> One was security for outlook express, successful.
> Two was security for XMl, failed.
>
> Rebooted and try again. Failed to install again.
> Running another firewall, windows firewall off.
> Following are the services failed to install:
>
> Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181)
> Security Update for Microsoft XML Core Services 6.0 and Microsoft XML Core
> Services 6.0 Service Pack 1 (KB933579)
>
> What's wrong?
> How do i go about diagnosing the problem and fixing it?
> Many Thanks.
>
> Regards.

Jeremy Ong CM

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Aug 20, 2007, 11:16:00 AM8/20/07
to
Dear MowGreen [MVP],

Thanks for the reply.

FOR: KB936181, msxml4-KB936181-enu.LOG

=== Verbose logging started: 8/18/2007 12:39:43 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (78:94) [12:39:43:218]: Resetting cached policy values
MSI (c) (78:94) [12:39:43:218]: Machine policy value 'Debug' is 0
MSI (c) (78:94) [12:39:43:218]: ******* RunEngine:
******* Product: c:\f3a960f54970ab47ba90a792\msxml.msi
******* Action:
******* CommandLine: **********
MSI (c) (78:94) [12:39:43:218]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (78:94) [12:39:43:218]: Grabbed execution mutex.
MSI (c) (78:94) [12:39:43:218]: Failed to connect to server. Error: 0x80070422

MSI (c) (78:94) [12:39:43:234]: Failed to connect to server.
MSI (c) (78:94) [12:39:43:234]: MainEngineThread is returning 1601
=== Verbose logging stopped: 8/18/2007 12:39:43 ===


FOR: KB933579, msxml-KB933579-enu-x86.log

=== Verbose logging started: 8/18/2007 12:39:45 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (C8:BC) [12:39:45:796]: Resetting cached policy values
MSI (c) (C8:BC) [12:39:45:796]: Machine policy value 'Debug' is 0
MSI (c) (C8:BC) [12:39:45:796]: ******* RunEngine:
******* Product: c:\82e0654c4e49798bc5556b\msxml6.msi
******* Action:
******* CommandLine: **********
MSI (c) (C8:BC) [12:39:45:796]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (C8:BC) [12:39:45:796]: Grabbed execution mutex.
MSI (c) (C8:BC) [12:39:45:812]: Failed to connect to server. Error: 0x80070422

MSI (c) (C8:BC) [12:39:45:812]: Failed to connect to server.
MSI (c) (C8:BC) [12:39:45:812]: MainEngineThread is returning 1601
=== Verbose logging stopped: 8/18/2007 12:39:45 ===

Regards,
Jeremy

PS:
I know i should probably goggle this, but how do you know that these are the
specific .LOG files that will be created? I try to install them again, i see
the numbers in the parenthesis. But is there a 'super' update file somewhere
i can access? Thanks?

MowGreen [MVP]

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Aug 20, 2007, 4:53:15 PM8/20/07
to
Every system I've installed the XML updates to had those logs created,
Jeremy. I notified MS about the incorrect info on the Security Bulletin
page stating that no logs were applicable but have not heard anything
back as of yet.
Error code 0x80070422 indicates that the BITS service is Stopped or has
been Disabled. Please open the Services console and check to see if BITS
is at least set to Manual. Automatic Updates will install with BITS set
to Manual.
Start > Run > type in

services.msc
Click OK or press Enter

Locate the Background Intelligent Transfer Service [BITS]in the right frame.
Double click it and check the Startup type.

You could also attempt to manually download and SAVE both of the updates:

Microsoft XML Core Services 4.0

(KB936181)
http://www.microsoft.com/downloads/details.aspx?FamilyId=021E12F5-CB46-43DF-A2B8-185639BA2807

Microsoft XML Core Services 6.0

(KB933579)
http://www.microsoft.com/downloads/details.aspx?FamilyId=70C92E77-9E5A-41B1-A9D2-64443913C976

After the download completes close the browser and any other open programs.
Install KB936181 first, reboot if requested to
Then install KB933579, reboot if requested to

That will eliminate BITS from the update process as opposed to using
Automatic Updates to install them.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

MowGreen [MVP]

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Aug 23, 2007, 3:08:50 PM8/23/07
to
This explains what's going on in the log, Jeremy -

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

As to your previous post's questions:
> So i went to services.msc and found the Windows Installer to be disabled, i
> switched it to manual and installed manually the packages successfully.
> I think this is where the error occured. But why would that be the case? Why
> make these two packages go through Windows Installer service and not the
> other updates?

NO updates will install with the Windows Installer Disabled. It can be
set to Manual.

> Is BITS only a service running for windows updates? Or is it used by other
> applications as well for their own updates.

AFAIK, there's nothing else that uses BITS ... yet:

Write Auto-Updating Apps with .NET and the Background Intelligent
Transfer Service API
http://msdn.microsoft.com/msdnmag/issues/03/02/bits/default.aspx

> In regard to the .LOG files, I was trying to ask if there was like an index
> file, i.e., another log file that has a list of the updates that have been
> installed.

The ReportingEvents.log located in SoftwareDistribution shows all
successful updates.

> "..incorrect info on the Security Bulletin page stating that no logs were
> applicable..." What does this mean? How do you read the .LOG files?

http://www.microsoft.com/technet/security/Bulletin/MS07-042.mspx

Under 'Update Information'
Security Update Deployment

Microsoft XML Core Services 4 When Installed on Windows (all versions)
Microsoft XML Core Services 6 When Installed on Windows (all versions)

Reference Table
Deployment
> Update log file Not applicable

That's wrong, as I've stated previously but gave no reference to <w>
The installation logs are helpful in troubleshooting specifically where
the update is failing to install.
Too bad Vista doesn't have them ...

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Jeremy Ong CM wrote:

> Dear MowGreen [MVP]
>
> I found the WindowsUpdate.log but have little idea in understanding the
> entries. Could you (if you don't mind) explain them to me. Please do not feel
> the need to response or rush if you do not want to.
>
> very small part of the log file:
>
> 2007-08-23 17:35:21:828 1712 cec Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2007-08-23 17:35:21:828 1712 cec Agent *********
> 2007-08-23 17:35:21:828 1712 cec Agent * Online = No; Ignore download
> priority = No
> 2007-08-23 17:35:21:828 1712 cec Agent * Criteria = "IsHidden=0 and
> IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> IsAssigned=1 and RebootRequired=1"
> 2007-08-23 17:35:21:828 1712 cec Agent * ServiceID =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2007-08-23 17:35:33:203 1712 cec Agent * Found 0 updates and 12 categories
> in search; evaluated appl. rules of 557 out of 858 deployed entities
> 2007-08-23 17:35:33:234 1712 cec Agent *********
> 2007-08-23 17:35:33:234 1712 cec Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2007-08-23 17:35:33:234 1712 cec Agent *************
> 2007-08-23 17:35:33:234 1712 c30 AU >>## RESUMED ## AU: Search for updates
> [CallId = {FDF61D6C-AC8E-4D1A-93E8-CEF19871A794}]
> 2007-08-23 17:35:33:234 1712 c30 AU # 0 updates detected
> 2007-08-23 17:35:33:234 1712 c30 AU #########
> 2007-08-23 17:35:33:234 1712 c30 AU ## END ## AU: Search for updates
> [CallId = {FDF61D6C-AC8E-4D1A-93E8-CEF19871A794}]
> 2007-08-23 17:35:33:234 1712 c30 AU #############
> 2007-08-23 17:35:33:250 1712 cec Report REPORT EVENT:
> {564C72B4-B240-4017-A340-1268C66BCA4A} 2007-08-23
> 17:35:19:953+0800 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
> 2007-08-23 18:18:15:984 1712 ee0 AU AU found 0 updates for install at shutdown
>
> Regards.

Wilfred

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Oct 23, 2008, 10:40:00 PM10/23/08
to
Hi There..
I've a problem with windows updates too..

Here is how I got my problem:
1) System boot up too slow .. It took like 10-12 mins to logon page.
2) My system is with SP3 but I only have WinXP with SP2. Therefore, I
decided to uninstall SP3 and then run a fix with SP2. It works well with my
plan and I managed to get rid of the slow start up or boot up to logon page.
3) After fixed it with SP2 cd, I try to update it online but it only allow
me to download all the update files but it failed to install it.
4) Currently, I failed to update all the following files;

Security Update for Windows XP (KB954154)


Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181)

Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB950749)
Security Update for Internet Explorer 7 for Windows XP (KB938127)
Security Update for Windows XP (KB951748)
Security Update for Outlook Express for Windows XP (KB951066)
Update for Windows XP (KB952287)
Security Update for Windows XP with Windows Media Format Runtime 9.5
(KB923689)
Update for Windows XP (KB951072)
Security Update for Windows XP (KB950762)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11
(KB941569)
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
February 2007 CardSpace Update for Windows XP (KB925720)
Windows Malicious Software Removal Tool - October 2008 (KB890830)
Security Update for Windows XP (KB956841)
Security Update for Internet Explorer 7 for Windows XP (KB938127)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB957095)
Cumulative Security Update for ActiveX Killbits for Windows XP (KB956391)
Update for Windows XP (KB935448)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB951376)

Therefore, please do help me on this.

Thank you.

Ottmar Freudenberger

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Oct 23, 2008, 11:50:39 PM10/23/08
to
"Wilfred" <Wil...@discussions.microsoft.com> schrieb:

> I've a problem with windows updates too..

But not with one described in this very thread. So it would have been
a good idea to start your own thread on the issue you ran into - in
case the search function wouldn't have helped.

You may want to type "regsvr32 wups2.dll" into "Run" in the Start
menu and hit the [Enter] key or klick on OK. Afterwards restart
the Automatic Updates *services* (Start -> Run -> services.msc [Enter])
or restart Windows as a whole and see, if the issue is still present.

Bye,
Freudi

PA Bear [MS MVP]

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Oct 24, 2008, 2:44:54 PM10/24/08
to
@Wilfred only:

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you perform a new Windows XP
installation or you repair a Windows XP installation
http://support.microsoft.com/kb/943144
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

<snip>

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