Re: WU Error 0x80240004

[Allenh [MSFT]]

What is the URL that your accessing Windows update >?
What version and build of service pack do you have installed on this
machine>?
Are you still receiving this error when access the windows update site?
When do you receive the error >? Do you receive the error when accessing the
custom or express option. Can you send me the

Can you please send me (not the newsgroup) the %windir%\windowsupdate.log
and %windir%\softwardistribution\reportingevent log files from your
computer? Send the log to a-a...@microsoft.com

Allenh [Msft] This posting is provided "AS IS" with no warranties, and
confers no rights

"Chris Allen" <Chris Al...@discussions.microsoft.com> wrote in message
news:22911F59-D63A-4DA6...@microsoft.com...
> Hello all,
>
> I get the above error when I try to load the new Windows Update software.
> I
> am running XP Pro on an HP Pavilion 9800, 1.4 GHz P4, 512 meg Ram; I also
> have Norton Internet Security 2003 installed and running. I've tried
> adding
> the various WU URLs to NIS's firewall without luck. What's going on here?

[Falloon@discussions.microsoft.com James Falloon]

Hi All,

I had the same problem, I fixed it by:

Double click the little Norton Internet Security icon usually just to the
left of the clock.
Click on "Personal Firewall", and then click "turn off"
Click ok to the warning box (if it pops up)

Try windows update again

*Turn your Personal firewall back on!!!*

also a quick search for Error 0x80072efd may be usfull