Q815021 won't install
David
Q815021. It gives no indication that there is a problem
during downloading or installation but is repeatedly
offered by Automatic Update because the install fails.
C:\Windows\Windows Update.log contains
2003-07-15 22:54:34 03:54:34 Success IUENGINE
Install started
2003-07-15 22:54:36 03:54:36 Success IUENGINE
Installing SOFTWARE item from publisher com_microsoft
2003-07-15 22:54:36 03:54:36 Success IUENGINE
Installer Command Type: EXE
2003-07-15 22:54:41 03:54:41 Error IUENGINE
See iuhist.xml for details: Install finished (Error
0x80070643: Fatal error during installation.)
2003-07-15 22:54:43 03:54:43 Success IUENGINE
Shutting down
2003-07-15 22:54:43 03:54:43 Success IUCTL
Shutting down
C:\Windows\Q815021.log contains
Service Pack started with following command line: -q /Z
***
InstallInfCatalogFile: Installing
c:\a15a179b744be161012b\sp1\update\Q815021.cat as
_000000_.cat...
***
VerifySize: Unable to verify size: Source = NULL:
c:\windows\_000000_.cat
***
InstallInfCatalogFile: Installation succeeded.
***
DoInstallation: ValidateSingleFileSignature Failed:
STR_FAILED_INF_INTEGRITY
***
Q815021 Setup encountered an error: Setup could not
verify the integrity of the file Update.inf. Make sure
the Cryptographic service is running on this computer.
***
Setup could not verify the integrity of the file
Update.inf. Make sure the Cryptographic service is
running on this computer.
***
David
George S.
Catroot2old and re-run Windows Update.
"David" <dstr...@houston.rr.com> wrote in message
news:0a3901c34c6c$839bf180$a501...@phx.gbl...
George S.
"George S." <walk...@hotmail.com> wrote in message
news:vhdh639...@corp.supernews.com...
David
>
It still doesn't install; the installation history says
it did, but automatic update offered it again and look at
Q815021.log:
Service Pack started with following command line: -q /Z
***
DoInstallation: CleanPFR failed: 0x2
***
FetchSourceURL: SetupOpenInfFile Failed to open file:
c:\01cd3e1a346b84bcdb24\sp1\update\update.url
***
DoInstallation: FetchSourceURL for
c:\01cd3e1a346b84bcdb24\sp1\update\update.inf Failed
***
CreateUninstall = 1,Directory =
C:\WINDOWS\$NtUninstallQ815021$
***
LoadFileQueues: SetupGetSourceFileLocation for
halaacpi.dll failed: 0xe0000102
***
BuildCabinetManifest:SetupOpenInfFile failed with error
INVALID_HANDLE_VALUE
***
AnalyzePhaseZero used 0 ticks
***
No c:\windows\INF\updtblk.inf file.
***
SetupFindFirstLine in LoadExclusionList Failed with
error: 0xe0000102
***
Oem driver C:\WINDOWS\System32\DRIVERS\itchfltr.sys is
signed by oem22.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\DRIVERS\L8042pr2.Sys is
signed by oem1.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\DRIVERS\LMouFlt2.Sys is
signed by oem1.CAT and will not be replaced
***
Oem driver C:\WINDOWS\Logi_MwX.Exe is signed by oem1.CAT
and will not be replaced
***
Oem driver C:\WINDOWS\System32\LCoInst.Dll is signed by
oem1.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\DRIVERS\LHidFlt2.Sys is
signed by oem1.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\DRIVERS\LMouFlt2.Sys is
signed by oem1.CAT and will not be replaced
***
Oem driver C:\WINDOWS\Logi_MwX.Exe is signed by oem1.CAT
and will not be replaced
***
Oem driver C:\WINDOWS\System32\DRIVERS\nv4_mini.sys is
signed by oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvinstnt.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvsvc32.exe is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nv4_disp.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvoglnt.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvcpl.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvqtwk.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvdesk32.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvdmcpl.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpl.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsda.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsde.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrses.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsfi.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsfr.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsit.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsja.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsnl.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsno.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrsptb.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrssv.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrszhc.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\nvrszht.dll is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpda.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpde.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpes.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpfi.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpfr.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpit.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpja.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpnl.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpno.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpptb.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpsv.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpzhc.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\WINDOWS\help\nvcpzht.hlp is signed by
oem2.CAT and will not be replaced
***
Oem driver C:\Program
Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2016&SUBSYS_021
913E0\hxfsetup.exe is signed by oem4.CAT and will not be
replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\amosnt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\basic2.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\fallback.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\faxnt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\fsksnt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\hsf_cnxt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\k56nt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\rksample.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\soar.sys is signed
by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\spkpnt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\tonesnt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\v124nt.sys is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\SYSTEM32\DRIVERS\del0219.cty is
signed by oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\System32\hsfinst.dll is signed by
oem4.CAT and will not be replaced
***
Oem driver C:\WINDOWS\system32\drivers\smwdm.sys is
signed by oem3.CAT and will not be replaced
***
Oem driver C:\WINDOWS\system32\drivers\sensupgd.sys is
signed by oem3.CAT and will not be replaced
***
Oem driver C:\WINDOWS\system32\drivers\LHidUsb.sys is
signed by oem7.CAT and will not be replaced
***
AnalyzePhaseOne: used 38109 ticks
***
AnalyzePhaseTwo used 0 ticks
***
AnalyzePhaseThree used 0 ticks
***
AnalyzePhaseFive used 0 ticks
***
AnalyzePhaseSix used 0 ticks
***
AnalyzeComponents used 38203 ticks
***
Downloading 0 files
***
bPatchMode = FALSE
***
Inventory complete: ReturnStatus=0, 38265 ticks
***
Num Ticks for invent : 38265
***
Allocation size of drive C: is 4096 bytes, free space =
72691556352 bytes
***
LoadFileQueues: SetupGetSourceFileLocation for
halaacpi.dll failed: 0xe0000102
***
Drive C: free 69324MB req: 7MB w/uninstall 9MB
***
Num Ticks for download : 235
***
CabinetBuild complete
***
Num Ticks for Cabinet build : 0
***
LoadFileQueues: SetupGetSourceFileLocation for
halaacpi.dll failed: 0xe0000102
***
Num Ticks for Backup : 31
***
Num Ticks for creating uninst inf : 62
***
Registering Uninstall Program for -> Q815021, Q815021 ,
0x0
***
LoadFileQueues: SetupGetSourceFileLocation for
halaacpi.dll failed: 0xe0000102
***
System Restore Point set.
***
Copied file: C:\WINDOWS\System32\spmsg.dll
***
RegisterFile:RegOpenKeyEx for
SOFTWARE\Microsoft\Updates\Windows XP\SP1\Q815021
\Filelist\0 Failed: 0x2
***
Copied file: C:\WINDOWS\System32\ntdll.dll
***
RegisterFile:RegOpenKeyEx for
SOFTWARE\Microsoft\Updates\Windows XP\SP1\Q815021
\Filelist\1 Failed: 0x2
***
Copied file: C:\WINDOWS\System32\DllCache\ntdll.dll
***
Num Ticks for Copying files : 4047
***
Num Ticks for Reg update and deleting 0 size files : 0
***
UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot]
section is empty; nothing to do.
***
---- Old Information In The Registry ------
***
Source:C:\WINDOWS\System32\_000004_.tmp
Version: 5.1.2600.0
***
Destination:
Version:
***
---- New Information In The Registry ------
***
Source:C:\WINDOWS\System32\_000004_.tmp
Version: 5.1.2600.0
***
Destination:
Version:
***
RebootNecessary = 1,WizardInput = 1 , DontReboot = 1
***
George S.
"David" <dstr...@houston.rr.com> wrote in message
news:037301c34d8e$08b17c10$a501...@phx.gbl...
Chuck Ferring (Excell) [MSFT]
The following is from the Windows Update troubleshooter:
Problem Description:
When you try to install security\Critical Updates the installation fails and
the Windows
Update.log file contains error 80070643.
Resolutions:
Suggestion 1
==========
This can occur if the hotfix installer was referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either
renaming C:
\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to
complete
normally.
----------------------------------------------------------------------------
----
Suggestion 2
============
Register the following system files.
1. On the "Start" menu, click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll"(without quotes).
5. Click "OK."
----------------------------------------------------------------------------
----
Suggestion 3
============
This can occur if the "Microsoft Root Authority" certificate or the "NO
LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
Certification Authorities has been removed. On another computer that has
the Microsoft Root Authority certificate installed, do the following:
1. Open Internet Explorer.
2. Click "Tools," then click "Internet options."
3. Click "Content," and then click "Certificates."
4. Click "Trusted Root Certification Authorities."
5. Scroll down until you locate Microsoft Root Authority certificate.
6. Click "Export."
7. Follow the prompts to export the certificate to "DER encoded Binary
x.509(.CER)" file. On the computer that cannot install updates, follow the
steps to import the certificate you saved.
----------------------------------------------------------------------------
----
Suggestion 4
============
Try deleting the WUTEMP folder or removing the contents in that
folder. There might have been a trace of a past download or corrupted
content
in the folder that is causing the download to fail.
Temporarily disable any virus and Web accelerator/enhancement programs.
It looks like you've alreadty tried Suggestion #1, Try the other three and
post back with your results.
-Chuck
--
This posting is provided "AS IS" with no warranties, and confers no rights.
"David" <dstr...@houston.rr.com> wrote in message
news:0a3901c34c6c$839bf180$a501...@phx.gbl...