The FIX, which may also work for many other Windows/Microsoft Update related
bugs, is to...
1) Close all IE Windows
2) Control Panel -> Internet Options -> Delete Temporary Internet Files
3) Control Panel -> Admin Tools -> Services -> Stop the "Automatic Updates"
service
4) Delete everything in "C:\Windows\SoftwareDistribution\DataStore"
5) Delete everything in "C:\Windows\SoftwareDistribution\Download"
6) Control Panel -> Admin Tools -> Services -> START the "Automatic Updates"
service
Then visit the Microsoft Update page again, and everything should be fine.
These steps have cured all my auto-update woes before, so I help someone
finds them useful.
Also, if someone has gotten deep enough into it to review your
WindowsUpdate.log in %windir%, you should see a line like this:
2007-07-02 22:51:34:500 1484 848 PT WARNING: GetCookie failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status
code = 200
after a call to ClientWebService/client.asmx. This should fix that (or
at least did in two cases here).
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shaoul
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vovix
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I have been addressed to this thread by the italian support of MS
through a support forum.
I can't install the SP3 patch (KB936929) because of the error code you
got.
I tried to do the same, by it did not work.
Do you have any other suggestion?
The details:
- I have a desktop PC with MS Win XP Home Edition SP"
- up today, no problems with patches
- last week I tried to installa KB936929
- the sequence is:
- component inventary OK
- Product Key check OK
- space control OK
- back up OK
- now an error message: "Can't execute the backup of system register
key HKLM ..........\FEATURE_IMAGING_USE_ART on file
C:\Windows\............\reg00161 5:access denied"
- I tried with <retry> and then <ignore>
- the installation begun with a lot of files
- after 5 minutes, while the system was working on FXSAPI.DLL I got the
message "Access denied"
- and then "SP3 installation cancelled"
- the system restored the files
- the PC now works fine, but with SP2
I repeated the sequence of operation you reported in this post, with
Internet connection active or not, with patch download from MS site or
the patch dowloaded locally, with antivirus, antispyware and firewall
off, but the result is the same …
Any idea?
Thanks.
Pierpi
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Pierpi
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> - now an error message: "Can't execute the backup of system register
> key HKLM ..........\FEATURE_IMAGING_USE_ART on file
> C:\Windows\............\reg00161 5:access denied"
> - I tried with <retry> and then <ignore>
> - the installation begun with a lot of files
Ignore means that you forced something not to be written.
In this case it would have been some backup information
in order to support an uninstall procedure.
> - after 5 minutes, while the system was working on FXSAPI.DLL I got the
> message "Access denied"
Both are symptoms of permissions problems with your file system.
E.g. a directory which needs to be written in which you do not have authority
to do so using your account. Try using the real Administrator account
to do the update.
Otherwise, you need to get more information about which files and directories
are showing the symptoms and change the permissions to prevent those symptoms,
e.g. using right-click Properties, Security or cacls in a cmd window.
You could also use ProcMon to supplement any diagnostics you are already
getting about these symptoms if necessary.
BTW if you are just focusing on the symptom--specific permissions problems--
be prepared to deal with more of them (e.g. for other files and directories)
as you go further through the update when you retry it.
Good luck
Robert Aldwinckle
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