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Failed Updates

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JPL

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May 15, 2007, 2:57:02 PM5/15/07
to
On one of my PCs running XP SP2, I am suffering from update failures for all
updates and irrespective of whether Microsoft Update or Automatic Updates is
used.

Selection & download work OK. But the process skips straight from
Initializing Installations... to Some (meaning all) of the updates failed.

"Problem: A problem on your computer is preventing updates from being
downloaded or installed".

The remedies I have found in this forum and elsewhere have no effect.

The log file shows the error messages:

2007-05-15 19:35:49:546 2240 8c8 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: +0100) ===========
2007-05-15 19:35:49:546 2240 8c8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-05-15 19:35:49:546 2240 8c8 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2007-05-15 19:35:49:546 948 b0 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 2240), but exited before
signaling event
2007-05-15 19:35:53:625 948 b0 Agent * WARNING: Exit code = 0x80004002
2007-05-15 19:35:53:625 948 b0 Agent *********
2007-05-15 19:35:53:625 948 b0 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2007-05-15 19:35:53:625 948 b0 Agent *************
2007-05-15 19:35:53:625 948 b0 Agent WARNING: WU client failed installing
updates with error 0x80004002
2007-05-15 19:35:53:640 3648 e88 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-05-15 19:35:53:640 3648 e88 COMAPI - Install call failed
2007-05-15 19:35:53:640 3648 e88 COMAPI - Reboot required = No
2007-05-15 19:35:53:640 3648 e88 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002

Does anyone recognise these errors or know how I could track down the root
cause of the problem?

JPL


TaurArian [MS-MVP]

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May 15, 2007, 6:02:42 PM5/15/07
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0x80004002

Try the following:-

Click Start, select run and type the following (pressing okay after each one):-

net.exe stop wuauserv

regsvr32.exe wuapi.dll
regsvr32.exe wups.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wucltui.dll
regsvr32.exe MSXML3.dll

net.exe start wuauserv

Try WU again.


--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


"JPL" <J...@discussions.microsoft.com> wrote in message
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JPL

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May 17, 2007, 3:41:01 AM5/17/07
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Hi,

Thank you for your help.

I re-registered these modules as per your instructions, which worked
correctly.

However, WU failed again with the same error messages/codes in
WindowsUpdate.log.

Here is an extract from a patch log file from the failed run this morning,
in case that might provide a helpful clue:

0.828:
C:\WINDOWS\SoftwareDistribution\Download\3abc37138385e8d0fcdbc22410c512e3\update\update.exe (version 6.2.29.0)
0.828: Hotfix started with following command line: /si
/ParentInfo:be158b8a2a60b24aae52ae5b91cf574c
1.313: DoInstallation: CleanPFR failed: 0x2
1.313: SetProductTypes: InfProductBuildType=BuildType.IP
1.313: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.328: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB904942$
1.328: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.328: ref tag c:\windows\system32\sp4.cab does not exist
1.328: ref tag c:\windows\system32\sp3.cab does not exist
1.328: ref tag c:\windows\system32\sp2.cab does not exist
1.328: ref tag c:\windows\system32\sp1.cab does not exist
1.328: ref tag c:\windows\system32\driver.cab does not exist
1.328: ref tag c:\windows\system32\fp40ext.cab does not exist
1.328: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.328: ref tag c:\windows\system32\wms4.cab does not exist
1.328: ref tag c:\windows\system32\wms41.cab does not exist
1.328: ref tag c:\windows\system32\ims.cab does not exist
1.328: ref tag c:\windows\system32\ims1.cab does not exist
1.328: ref tag c:\windows\system32\ins.cab does not exist
1.328: ref tag c:\windows\system32\ins1.cab does not exist
1.328: Starting AnalyzeComponents
1.328: AnalyzePhaseZero used 0 ticks
1.328: No c:\windows\INF\updtblk.inf file.
1.328: OEM file scan used 0 ticks
1.391: AnalyzePhaseOne: used 63 ticks
1.391: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.391: AnalyzeComponents: Hotpatching is disabled.
1.391: FindFirstFile c:\windows\$hf_mig$\*.*
1.469: KB904942 Setup encountered an error: The update.ver file is not
correct.
1.485: AnalyzeForBranching used 0 ticks.
1.485: AnalyzePhaseTwo used 0 ticks
1.485: AnalyzePhaseThree used 0 ticks
1.485: AnalyzePhaseFive used 0 ticks
1.485: AnalyzePhaseSix used 0 ticks
1.485: AnalyzeComponents used 157 ticks
1.485: Downloading 0 files
1.485: bPatchMode = TRUE
1.485: Inventory complete: ReturnStatus=0, 157 ticks
1.485: Num Ticks for invent : 157
1.485: [dumpDownloadTask] We have all necessary files for the package to
install. Return STATUS_READY_TO_INSTALL
1.485: dumpDownloadTask returned 0xf201 (ready to install)
1.500: KB904942 installation did not complete.
1.500: Update.exe extended error code = 0xf201

Is there any other info. I clould provide?

JPL

TaurArian [MS-MVP]

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May 17, 2007, 6:05:55 AM5/17/07
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One person had success with manually installing the updates. He located the downloaded
updates in the softwaredistribution\downloads folder and manually installed them.

On the other hand you could also try renaming the softwaredistribution folder and trying
WU again. The downside is that you'll lose your history. I can't offer any guarantees.
You'll also lose any downloaded updates that haven't installed.

You could also check for any further clues :- On the WU Website, select your history of
updates - now click on failed update (red mark) and see if there is an error code.

Directions for renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Sometimes a reboot assists after completing the renaming of the SD folder.


--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


"JPL" <J...@discussions.microsoft.com> wrote in message

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JPL

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May 17, 2007, 6:31:01 AM5/17/07
to
TaurArian,

I did delete the SoftwareDistribution folder before I tried again after the
re-registrations. It does not work in this case.

All updates install individually without any problems by running the
manually downloaded patches (WindowsXP-KB932168-x86-ENU.exe etc.).

Thanks for your help, but it look as though I shall have to follow this
manual route every month - tedious...

JPL

TaurArian [MS-MVP]

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May 17, 2007, 6:41:14 AM5/17/07
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It shouldn't be like that - How to obtain assistance from MS Support
http://support.microsoft.com/
Assisted Support - Get help from a support professional. Support options for your product
could include phone, chat, or e-mail assistance. Select a product for Assisted Support
It's free for WU issues.

--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


"JPL" <J...@discussions.microsoft.com> wrote in message

news:5DCD10FA-4205-4CB1...@microsoft.com...

Ibrahim Awwad at dot antispam

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May 27, 2007, 8:59:00 AM5/27/07
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This is the same behaviour happening with me all the time, manual updates
work, but automatic not.
--
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IT Manager
DeLaval Ltd.
Cairo-Egypt
*********
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|Islam is peace not Terror|
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