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Failed installations under Windows Update - what to do?

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cjd

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Nov 22, 2009, 8:58:05 PM11/22/09
to
I can't get the following updates to install.

Windows XP Microsoft .NET Framework 2.0 Service Pack 2 Security Update for
Windows 2000, Windows Server 2003, and Windows XP (KB974417) Sunday,
November 22, 2009 Automatic Updates
Windows XP Update to .NET Framework 3.5 Service Pack 1 for the .NET
Framework Assistant 1.0 x86 (KB963707) Sunday, November 22, 2009 Automatic
Updates
Office 2007 Security Update for the 2007 Microsoft Office System (KB972581)
Sunday, November 22, 2009 Automatic Updates
Windows XP Microsoft .NET Framework 1.1 Service Pack 1 Security Update for
Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and
Windows Server 2008 R2 (KB953297) Sunday, November 22, 2009 Automatic
Updates
Windows XP Microsoft .NET Framework 2.0 Service Pack 2 Security Update for
Windows 2000, Windows Server 2003, and Windows XP (KB974417) Sunday,
November 22, 2009 Automatic Updates
Windows XP Update to .NET Framework 3.5 Service Pack 1 for the .NET
Framework Assistant 1.0 x86 (KB963707) Sunday, November 22, 2009 Automatic
Updates
Office 2007 Security Update for the 2007 Microsoft Office System (KB972581)
Sunday, November 22, 2009 Automatic Updates
Windows XP Microsoft .NET Framework 1.1 Service Pack 1 Security Update for
Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and
Windows Server 2008 R2 (KB953297) Sunday, November 22, 2009 Automatic
Updates

Tried both automatic and manual and they all fail every time. What to do?

wqf

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Nov 23, 2009, 7:07:02 AM11/23/09
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marlsrsoftball

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Nov 24, 2009, 7:10:01 PM11/24/09
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I am having the same problem. Any solutions yet. I have XP

need help@discussions.microsoft.com dj need help

unread,
Dec 27, 2009, 5:09:01 PM12/27/09
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What did u do to fix this..OR has anybody helped YOU..im stuck as well.

Can you write me at djdeli...@yahoo.com if u figure something out an I
will come back an let u know If i get something going..this is annoying..

Shenan Stanley

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Dec 27, 2009, 8:24:43 PM12/27/09
to
cjd wrote:
> I can't get the following updates to install.
<snipped>
<.NET Framework and Office 2007 updates listed>

> Tried both automatic and manual and they all fail every time.
> What to do?

dj need help wrote:
> What did u do to fix this..OR has anybody helped YOU..
> im stuck as well.

> Can you write me at <snipped> if u figure something


> out an I will come back an let u know If i get something
> going..this is annoying..

This is an actual conversation, not a text message. ;-)

Operating System? Edition? Service Pack level?

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.

At this point - if the machine was mine - I would follow these directions:
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/ea20ba99-017e-4ae0-975b-1ef8b771dff8

In other words... Use the .NET Cleanup Tool (Method 2), reboot and install
the .NET Updates in this order:

- .Net Framework 3.5
(http://www.microsoft.com/downloads/details.aspx?familyid=333325FD-AE52-4E35-B531-508D977D32A6)
- .Net Framework 1.1
(http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&amp;)
- .Net Framework 1.1 SP1
(http://www.microsoft.com/downloads/details.aspx?familyid=A8F5654F-088E-40B2-BBDB-A83353618B38&amp;)

Should be good to go.

Needs repeating in full?
When installing updates using Windows update or Microsoft Update you may
receive Error 0x643 or 0x80070643 (23 Oct-09)
http://support.microsoft.com/kb/976982

=====================

Step #1 => Before doing anything else, write down what .NET Framework
versions are currently installed:

How to determine which versions of the .NET Framework are installed and
whether service packs have been applied
http://support.microsoft.com/kb/318785

Step #2 => Now see Resolution Method 2 in this related KB article...

When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0,
or 3.5, you may receive Windows Update error code "0x643" or Windows
Installer error code "1603" (ignore the title, if need be)
http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool, reinstall all .NET Framework
versions (but only the ones you wrote down in #1 above) manually using the
download links on the page then run Windows Update manually to install
security updates for same.

NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET
Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET
Framework versions in the following order:

1. .Net Framework 3.5, then...
2. .Net Framework 1.1, then...
3. .Net Framework 1.1 SP1

NB: KB923100 references this page:
http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx. Please read
ALL of it as well as the related page
http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
Framework Cleanup Tool.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Shenan Stanley

unread,
Dec 27, 2009, 8:24:33 PM12/27/09
to
cjd wrote:
> I can't get the following updates to install.
<snipped>
<.NET Framework and Office 2007 updates listed>
> Tried both automatic and manual and they all fail every time.
> What to do?

Operating System? Edition? Service Pack level?

Shenan Stanley

unread,
Dec 27, 2009, 8:24:40 PM12/27/09
to
cjd wrote:
> I can't get the following updates to install.
<snipped>
<.NET Framework and Office 2007 updates listed>
> Tried both automatic and manual and they all fail every time.
> What to do?

marlsrsoftball wrote:
> I am having the same problem. Any solutions yet. I have XP

Windows XP _______ Edition? Service Pack level?

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